Pyramid Global Hospitality

Group Rooms Coordinator

Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 6 months ago(12/8/2022 9:20 AM)
Front Office
Position Type
Regular Part Time
# of Openings
Requisition ID
201 South Columbus Blvd
Postal Code

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.


Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.


Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.


Check out this video for more information on our great company!

Location Description

The Hilton Philadelphia at Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.


We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.


The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit.  They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay.  This role is the key to helping our guests discover their “Wanderlust” experience!  

If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.


Your Role:

  • You will help guests discover and book their “Wanderlust” experience
  • You will answer calls and greet people from all over the world in a friendly and welcoming manner
  • Make guest reservations for all resort accommodations
  • Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.
  • Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities.
  • Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
  • Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
  • Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
  • Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
  • Maintains a strong familiarity the Resort and surrounding area.
  • Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
  • Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
  • Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
  • Interacts with resort staff in a polite and respectful manner.
  • Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
  • Other duties as assigned.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Experience with OnQ systems is a plus but not required. 


Education: High school diploma preferred.

Experience: No prior experience required. Prior hospitality experience preferred.

Licenses or certificates: No special licenses required. Individuals are required to meet the minimum bonding standards.

Grooming: All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Other: Applicants with additional language skills preferred.

Other:   The hotel functions seven (7) days a week and twenty-four (24) hours per day.  All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.

We offer competitive wages, bonuses and outstanding benefits after your ninety first (91st) day of employment inclusive of paid time off, medical/dental/vision, short term disability, life, accidental, and critical illness insurance coverages as well as a 401(K) retirement plan.  We are a drug-free work place; pre-employment drug screen and criminal background required.  We participate in Everify. EOE/M/F/D/V


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