Pyramid Global Hospitality

Door Ambassador (Bell Person)

Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 7 months ago(2/15/2023 1:15 PM)
Guest Services
Position Type
Regular Full Time
# of Openings
Requisition ID
201 South Columbus Blvd
Postal Code

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.


Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.


Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.


Check out this video for more information on our great company!

Location Description

The Hilton Philadelphia at Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.


The Door Ambassador is responsible for giving personal assistance to guests and visitors and is the first step in the overall check-in process.  The Door Ambassador greets every new guest and assists with luggage and offers parking needs, and also help in access to transportation, hailing cabs, etc.



As a front-line representative of the Hotel, the Door Ambassador contributes to the creation of a positive impression of the hotel by exhibiting excellent drive service to all guests and performs duties in a professional and courteous manner.

The Door Ambassador will:

  • Contribute to teamwork and harmonious working relationships with co-workers within the hotel to help ensure the highest quality of customer service.
  • Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity, emergencies and from driving in the local community.
  • Ensure that vehicle and guest movement is flowing in safe and efficient manner at all times including drive is running smoothly and the valet ramp is being used to maximize the benefit for all guests of the hotel.
  • Provide excellent service to all customers, striving to exceed their expectation, to ensure continuous improvement of the Hotel’s customer focused environment.  Exemplify excellent customer service toward guests, visitors and coworkers.  Show courtesy, compassion, and respect.  Communicate with all guests in a positive and professional manner.  Contribute to teamwork and harmonious working relationships.
  • Be responsible for overall cleanliness of the front drive, and cleaning any areas that need attention.
  • Respond to work station on time, with essential equipment to perform duties.
  • Provide courteous, expedient and quality valet services, while observing safety regulations.
  • Assist customers with luggage and information as needed.
  • Greet incoming guests in a polite and professional manner, assisting by opening vehicle doors.
  • Ensure that all transactions (tickets) are turned in daily.
  • Report unauthorized vehicles, accidents or anything unusual to proper management.
  • Be responsible for knowing, understanding and explaining all parking policies and procedures.
  • Demonstrate knowledge of parking policies by accurately answering customers’ questions.
  • Abide by the company policies and procedures.
  • Demonstrate knowledge of the company’s customer service standards and their relationship to each job functions within the parking operations.
  • Responsible for contributing to the overall facility appearance.
  • Provide and maintain a safe environment for guests, visitors and employees by reporting any hazards or unsafe conditions.
  • Immediately report observed housekeeping or maintenance issues.
  • Report any extraordinary/unusual activities to management.

Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Pyramid Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel:

  • Clean and polish carts and other equipment used in the department.
  • Answer the Valet phone and provide information as needed.
  • Maintain an alert and attentive demeanor.
  • Other duties as assigned by the manager or supervisor.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Ability to understand and follow written and or verbal instructions.
  • Ability to effectively communicate verbally in English.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists to identify appropriate customer pick-up and drop off points and street signs.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift.
  • Ability to stand, walk and/or sit and continuously perform essential job functions.
  • Sufficient manual dexterity in both hands to be able to load and unload luggage.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.


Other:   The hotel functions seven (7) days a week and twenty-four (24) hours per day.  All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.

We are a drug-free work place; pre-employment drug screen and criminal background required.  We participate in Everify.  EOE/M/F/D/V


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