At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Red Mountain Resort has everything you need to relax, renew and rediscover your passion for adventure. As one of the most ideally located resorts in St. George, Utah, Red Mountain Resort allows for customized adventures to Zion or Bryce Canyon National Parks, while Snow Canyon State Park is only about a quarter of a mile down the road. Be as active or relaxed, social or private, as you wish at this top choice in Utah resorts.

SUMMARY

The Housekeeping Supervisor works to assist the Housekeeping Manager by supervising and inspecting the work performed by housekeeping & laundry personnel that keep Red Mountain guest rooms, villas and multiple public areas to a sanitary and guest ready standard by performing duties personally or through delegation.    

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for achieving cleanliness of the resort consistent with standard operating procedures and guest expectations.
• Will open the department in the morning on Housekeeping Manager’s days off to prepare daily paperwork, and assign work to room attendants.  
• Works with the housekeeping team to prioritize workload ensuring that guest rooms are ready for occupancy by check in time, and that public areas are ready as needed.  Is expected to clean areas as needed.
• Reviews work of housekeeping team throughout the shift leading by example to coach team members to perform room and public area cleaning to time and quality standards, using the correct tools, chemicals and methods. 
• Reports maintenance needs in rooms.  May recommend that rooms not be sold due to condition. 
• Inspects VIP and Owner room arrivals.  Inspects each arrival room, and stay over rooms as directed by Manager.
• Ensures the accuracy of housekeeping status in property management system SMS.   To do so, this individual must be proficient in Springer Miller Housekeeping component, including the ability to run and review reports, assignment of work tasks, monitoring of cleaning progress throughout the day to ensure quality and timeliness of assigned tasks and rooms, update room status, post all housekeeping transactions, and complete end of day status update and post in SMS. Send end of day status report to Guest Services.
• Ensures that the resort has additional clean rooms available to sell each night.
• In the absence of the Housekeeping Manager, assign duties and shifts to staff and observe performances to ensure adherence to policies and established operating procedures.  
• Will work with Housekeeping Manager to review linen quality and have an understanding of laundry machine operation and daily laundry work processes. 
• Reviews storerooms while inspecting to make sure we have adequate supplies at all times and that they are organized and stocked in a safe manner.  Reports supply needs to Housekeeping Manager.
• Works with Housekeeping Manager to conduct linen inventories. 
• Communicates frequently with Guest Services and IVY requests in Manager’s absence. 
• Responsible for investigating complaints regarding housekeeping service or equipment and taking corrective action whenever needed on a timely basis.
• Assist Housekeeping Manager with preparation of work schedules.
• Assists Housekeeping Manager in conducting orientation training of new employees to explain housekeeping work procedures, repair needs, and to demonstrate use and maintenance of equipment.
• Complies with Red Mountain Resort safety guidelines and OSHA standards to safe use of equipment and chemicals.
• Attends meetings as needed to discuss company policies, guest complaints, provide recommendations regarding improvement of service and efficient operations.
• Participates in continuing education opportunities for personal growth, training and development.

• Demonstrate proficiency in Red Mountain Gold Star Standards.

SKILLS AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• One year certificate from college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience. 

• Ability to make decisions and evaluate company wide policies. 
•  Ability to effectively and tactfully respond to questions from guests, staff and general public. 
• Ability to calculate figures and amounts such as discounts, commissions and percentages, by applying concepts of basic math.
• Knowledge of and experience working with various computer software programs (Word, Excel, Outlook, Springer Miller.) 
• Ability to communicate effectively, both in written and oral form.
• Bilingual in English and Spanish not required but preferred.   
• Ability to work with and maintain confidential information.
• Ability to interpret, mediate and resolve staff and guest issues. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

CERTIFICATES, LICENSES, REGISTRATIONS 

• Valid driver license required. 
• CPR/AED certification required within 60 days from date of hire.
• Criminal and driving background check

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to handle or feel and reach with hands and arms.  The employee must be able to climb or balance, stoop, kneel, crouch, or crawl and smell.  Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.   The employee must be flexible in working evenings, weekends and holidays. 

While performing the duties of this job, the employee is exposed to wet and/or humid conditions; outdoor weather conditions; working near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. 

This job description is not intended to be all inclusive.  Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of Red Mountain Resort, including those set out in the Team Member Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  Job description and duties are subject to change, modification and addition as deemed necessary by Red Mountain Resort.  Red Mountain Resort is an At-will and Equal Employment Opportunity Employer.