At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Red Mountain Resort has everything you need to relax, renew and rediscover your passion for adventure. As one of the most ideally located resorts in St. George, Utah, Red Mountain Resort allows for customized adventures to Zion or Bryce Canyon National Parks, while Snow Canyon State Park is only about a quarter of a mile down the road. Be as active or relaxed, social or private, as you wish at this top choice in Utah resorts.
We are looking for a highly motivated and experienced Group Sales manager to create and manage our leisure, corporate and event sales to drive occupancy, revenue and deliver excellent guest experiences. This position is supported by a Catering and Conference Manager and Reservations Supervisor/Conference Coordinator. The ideal candidate will have a proven track record in lodging/resort sales, achieving sales goals and being a collaborative, creative problem solver.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
GROUP ROOMS SALES & TRANSIENT RESERVATIONS
Manages both, inbound and outbound activities, from prospecting to contract, the sales process for Transient, Social, and Corporate segments to meet annually established goals.
Uses Salesforce to manage group contacts, activities, build contracts, update group pick up and revenue. Responds to all correspondence and activities to maintain follow up with clients.
Builds relationships with Group contacts. Is expected to welcome in person group leaders as they arrive and continues to liaison with in house groups to ensure guest satisfaction and return visits. Is available to address and resolve group dispute or billing issues. Manages welcome gift program for Group leaders.
Works with coordinator and oversees the group reservation process ensuring that deposits and group rooming lists are received and input in a timely basis, and that billing is managed correctly.
Provides leadership to the Leisure Reservation Team and assists the supervisor to ensure they are appropriately trained in property management system and activities management system to ensure guest satisfaction.
Collaborates with General Manager and Revenue Management Team to set rates, promotions, and occupancy forecast and recap sales activity.
Reviews group billings and ensures collections of direct bill/city ledger accounts are up to date. Works with Controller to establish rules for direct billing and credit terms for incoming groups.
Maintains contact with meeting planners, wholesalers, travel agents and stays abreast of industry trends.
Maintains a working relationship with departments interacting with groups.
Proposes annual travel and tradeshow calendar and budget. Assists in coordinating display, collateral materials and any client pre-notification for shows. May represent Red Mountain Resort at tradeshows. Responsible for assisting in monitoring tradeshow budget and submitting post tradeshow reports.
Manages budget and approves invoices and purchases of sales related expenses, ie. Trade shows, gifting, and travel.
Is expected to be involved in the community to promote Red Mountain Resort.
Travel may be required to develop new accounts
Conducts site inspections for prospective groups. Develops new accounts.
Has availability to be present when events are happening to represent the resort.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Bachelor's degree from four-year College or university; two or more year’s related experience and/or training; or equivalent combination of education and experience. This position requires strong administrative, organization and Microsoft Office Suite skills (Word, Excel, PowerPoint)
LANGUAGE SKILLS: Ability to read, interpret and write reports, business correspondence and procedure manuals. Ability to speak effectively before groups of guests or employees of the organization. Ability to effectively respond to questions from guests, staff and general public.
MATHEMATICAL SKILLS: Ability to calculate figure and amounts such as discounts, commissions and percentages, by applying concepts of basic math. Ability to follow procedures relative to running a business through budgets, purchase orders, etc.
REASONING ABILITY: Ability to apply Red Mountain Resort Standards of Success in working relationship. Ability to define problems, establish facts, and draw valid conclusions. Ability to interpret, mediate and resolve staff and guest issues.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License required.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS and WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers; and talk or hear. Majority of time spent working in an indoor office environment. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision. The employee must be flexible in working evenings, weekends and holidays.
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