Pyramid Global Hospitality

Catering and Conference Services Manager

Hotel/Resort Name Red Mountain Resort
Posted Date 1 month ago(8/18/2023 2:35 PM)
Location : Company Name
Pyramid Global Hospitality
Position Type
Regular Full Time
# of Openings
Requisition ID
1275 Red Mountain Cir
Postal Code
Post End Date

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.


Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.


Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.


Check out this video for more information on our great company!

Location Description

Villas and View Red Mountain

Red Mountain Resort has everything you need to relax, renew and rediscover your passion for adventure. As one of the most ideally located resorts in St. George, Utah, Red Mountain Resort allows for customized adventures to Zion or Bryce Canyon National Parks, while Snow Canyon State Park is only about a quarter of a mile down the road. Be as active or relaxed, social or private, as you wish at this top choice in Utah resorts.



The Catering Conference Manager will up-sell, plan and manage group business social and corporate catering groups, to include, but not be limited to, social, weddings, meetings and conference events. with all relevant profit driving components. In addition, the position will detail, service, and plan for the success of these events with collaboration of key departments to achieve maximum profitability and guest satisfaction.  The successful candidate will be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.



  • You will oversee the coordination of group events in SalesForce, being the point of contact for the group who requires meeting, catering and event space.
  • You will help to set and deliver resort service standards for events, overseeing and participating in the setup of events with the food and beverage and maintenance departments.
  • You will work closely with the Sales teams to build relationships with area businesses, associations and SMERF entities to develop the catering only segment to support the revenue goals of the resort.
  • Primary contact for groups interested in day activities or special group events added onto a group stay and package. This includes contacting group leaders to offer Red Mountain additional services, and up-sell resort opportunities via telephone and email. This may include scheduling meetings and luncheons, making spa appointments, scheduling group hikes, off-site excursions, coordinating weddings and other group events from several menu of resort offerings.
  • Create and send contracts for client agreement on group/banquet events on a timely basis in order to distribute BEO (Banquet Event Orders) 14 days in advance of group arrival to resort departments.
  • Review and prepare invoicing for accuracy and presentation to client, post event and collection of monies due.
  • Perform the following in Sales Force system:  Add inquiries, Check availability of Space,   Add Contacts, Add Bookings, create BEO’s.  Produce reports of Daily Events and BEO’s for property distribution.
  • Follow up on Activities in Sales Force, such as calls, BEO guarantees, sending Thank you notes to clients after functions.  
  • Coordinate the meeting space calendar for all in house functions at Red Mountain, (Group, Guest programming, Internal meetings), and coordinates with maintenance/culinary/housekeeping to ensure that set-up is to standard.
  • Run weekly BEO meetings.
  • Work with recreation and wellness departments to create and sell activities in addition to Food & Beverage offerings.
  • Professional telephone conduct, with the ability to establish trusting relationship with client by contacting them on a timely basis.
  • Distribute BEO’s at least (14) working days in advance of a group’s arrival to appropriate departments and staff.
  • Work with the Red Mountain team to create “over the top” experiences for groups. Expected to understand meeting room and banquet capacities and setups, knowledgeable of the restaurant capacity/capability and Audio Visual (AV) capabilities of the property, knowledgeable of all group event capabilities across the property such as Spa, Outdoor Recreation, Special Programming, Health and Fitness, and transportation in order to create events that allow Red Mountain to produce efficiently and pleasing to the guest.
  • Monitors Service & Setup Standards are being met at all times.Welcome’s clients at start of the event and check-in with clients periodically throughout event/function.  Assist in introduction/hand off to culinary point person for event/function.   
  • Work with assigned team for set-up/tear-down/refresh rooms. Monitor meeting rooms and functions to ensure they are set at least 30 minutes before the first guest arrives.  Service and set-up standard are to include the standard amenities.
  • You will provide input to food and beverage team for Catering Menu and presentation.
  • You will assist Food & Beverage by creating menus, signage, invoice coding, and other administrative duties.
  • Ensures that team members under their supervision follow the rules and regulations of the Utah DABC as they apply to alcohol service at Red Mountain.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:


  • Associates Degree or two or more years related administrative experience (hospitality preferred); Strong computer skills - Word, Excel and Outlook.
  • Ability to define problems, establish facts, and draw valid conclusions.
  • Ability to speak effectively before groups of guests or employees of the organization.
  • Ability to effectively respond to questions from guests, staff and general public.
  • Ability to calculate figures and amounts such as discounts, commissions and percentages, by applying concepts of basic math.



  • Valid driver license required



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers; and talk or hear. Majority of time spent working in an indoor office environment.  The employee must be able to occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and distance vision.  The employee must be flexible in working evenings, weekends and holidays. 


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