Pyramid Global Hospitality

Assistant Event Support Manager - Private Hotel & Training Center!

Hotel/Resort Name Deloitte Hotel & Conference Center
Posted Date 1 month ago(10/23/2023 2:47 PM)
Location : Company Name
Pyramid Global Hospitality
US-TX-Dallas-Fort Worth
Event Management
Position Type
Regular Full Time
# of Openings
Requisition ID
One Deloitte Way
Postal Code

About Us

At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.


Location Description


Deloitte University - Hotel & Conference Center

  • High-end private hotel and conference center called Deloitte University.  Closed to the public.
  • 800 hotel rooms - all single occupancy, no suites.
  • Three restaurants including a Starbucks.
  • 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
  • Fitness Center, jogging trails and sports fields.
  • All professional clientele.  No weddings, holiday parties, school groups, or other social-type events.
  • Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
  • For more information about our property, check our website: 

Benefits and Perks

  • Awesome Employee Focused Culture with many Employee Events!

  • Eligible for Holiday pay starting immediately. 10 Paid Holidays per year.

  • Up to 14 Vacation & Sick days per year.

  • We are closed most holidays.

  • Many opportunities to grow and transfer to new positions.

  • Free Lunch in our newly remodeled Employee Cafe.

  • Eligible for Medical Insurance and other awesome benefits within 30 days of employment.

  • Employer matching 401k.

  • Tuition Reimbursement.

  • Free parking on-site.

  • Free uniforms and we will clean them!



The Assistant Event Support Manager is responsible for working in tandem with the Event Support Manager to oversee event operations for programs. This includes the management of the Event Support team. Ensure the consistent and successful performance of the team.




  • Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees time, time off and shift changes.

  • Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.

  • Manage the proficiency of the Resource Manager, Event Coordinator, Event Concierge, Guest Service Agents, and Off-Site Event Coordinator including preparation, onsite responsibilities, and post-event “wrap-up” tasks related to programs and business needs.

  • Strategically look up to 60 days ahead to ensure your team is leveraging staff and resources appropriately to fulfill Program Management expectations.

  • Maintain a solid working relationship with Program Managers, Meeting Planners and Event & Meeting Managers, routinely soliciting feedback on the team’s performance.

  • Ensure the team is maintaining effective communication and positive relationships within the operations, acting as a resource, and appropriately completing tasks as needed.

  • Regularly review and assess operational standards bringing any concerns or suggested improvements to the attention of the Event Support Manager.

  • Must be thoroughly familiar with all aspects of the facility including accommodations, meeting facilities and support services available to best maximize the effective utilization of the facility and desired outcome of the client.

  • Maintain positive relationships by ensuring open communication and timely updates with all departments to better meet the clients’ requirements.




  • Supervising experience required.

  • 2 years’ experience in corporate events, conference management, or similar.

  • Experience in coordinating or supporting meetings and events preferred.

  • Strong computer skills. Proficient in Microsoft Excel, Outlook, Word, and PowerPoint. Microsoft Teams and OneNote experience desirable.

  • Knowledge of Event, Sales, and Catering systems preferred. Infor experience desirable.



Job Category: CareersInConferenceCenter & CareersInManagement


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed