Outstanding opportunity exists for a professional, creative and seasoned Assistant Director of Engineering to oversee all aspects of engineering, maintenance and grounds. Must have excellent communication skills with the ability to lead, direct and motivate the staff.   Job Overview: Maintain the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems and related equipment in accordance with energy conservation and preventative maintenance programs.  Ensure the upkeep of guest areas to maintain an attractive hotel.     DUTIES AND RESPONSIBILITIES: - Conduct walk-throughs and visually assess the safe and efficient maintenance and operation of the physical structure of the hotel, all mechanical, electrical (HVAC systems) and other related equipment. - Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and grounds. Verify completion of all repairs, replacement, and renovation projects to offices and employee work areas. - Assist in hiring, training, supervising and disciplining department staff and all other staff under the direction of the Engineering Department, such as painters, upholsterers and groundskeepers. - Adhere to all corporate-required purchasing policies and controls, including but not limited to all outside contractor bids, budgets and schedules. Follow prescribed safety procedures for personnel and equipment by the company and OSHA - Maintain effective Energy Management and Preventative Maintenance programs and conduct special training for other operating departments on the safe and efficient use of equipment and energy in the hotel. - Inform the Director of Engineering on a regular basis regarding the specific and overall condition of the building structure, related systems, and equipment, offering prudent, cost effective proposals for maintaining these systems. Access and input information into systems to generate reports.  - Supervise necessary repairs and maintenance throughout the hotel. Assign department employees to make electrical, carpentry, plumbing, plastering, painting, locksmith and other mechanical installations and repairs. - Prepare technical data, bidding, project work, alterations and repairs for property. - Oversee daily and weekly payrolls. Prepare departmental manpower schedules  

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

A Cook with Hilton Hotels and Resorts is responsible for maintaining and setting up food production and quality control of all meat, fish, fowl, sauces, stocks, seasoning and all other food items prepared in the different kitchen stations. Specifically, you would be responsible for performing the following tasks to the highest standards: - Prepares all food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal cooking, in preparation of all menu items. - Checks and controls the proper storage of product, monitoring age and condition of all food items to rotate and maintain highest quality. Keeps all refrigeration equipment, storage and working areas clean and clutter free, complying with Health department regulations. - Manage guest orders in a friendly, timely and efficient manner. - Ensure knowledge of menu and all food products. - Stock and maintain designated food station. - Prepares daily requisitions for supplies and food items for production. - Reads and employs math skills to follow recipes.

The Maintenance Engineer II will respond to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.   Essential Duties & Responsibilities: - Troubleshoot and perform basic repair on basic equipment (e.g., small pump and motor replacement), plumbing (e.g., mixing valve trouble shooting and sink repair or replacement unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. - Program TV's and perform general housekeeping and engineering-related duties. - Must handle surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. - Use the Lockout/Tag out system in required SOP before performing any related maintenance work. - Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. - Repair or replace PVC copper pipe (including soldering) as needed. - Display the ability to train and mentor others engineers (e.g., Engineer I). - Display ability to perform Engineer on Duty responsibilities, including readings and rounds. - Display the ability to contact and direct contractors in the absence of engineering management. - Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. - Welcome and acknowledge all guests according to company standards anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - Perform other reasonable job duties as requested. - Adhere to quality expectations and standards. - Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. - Other duries as assigned.

The Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service.  Specifically, the Room Attendant is responsible for performing the following tasks to the highest standards: - Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming - Change and replenish bed linens, towels and guest amenities, as needed - Perform deep cleaning tasks, as needed - Stock, maintain and transport housekeeping supply cart on a daily basis - Dispose of trash and recyclables - Respond to special guest requests in a timely, friendly and efficient manner - Perform guest turn down service, as needed

A Sous Chef with Hilton Hotels and Resorts will assist the Executive Chef with overseeing back-of-house operations of the food and beverage outlets and events and manage a team of cooks. Specifically, you would be responsible for performing the following tasks to the highest standards:   As Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, a Sous Chef would be responsible for performing the following tasks to the highest standards:   Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability.   Create and implement menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the direction and administration of all Front Office operations to ensure the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the Assistant Front Office Manager is responsible for performing the following tasks to the highest standards: - Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. - Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward. - Recruit, interview and train team members. - Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly. - Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out. - Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. - Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

The Door Ambassador is responsible for giving personal assistance to guests and visitors and is the first step in the overall check-in process.  The Door Ambassador greets every new guest and assists with luggage and offers parking needs, and also help in access to transportation, hailing cabs, etc.   ESSENTIAL FUNCTIONS: As a front-line representative of the Hotel, the Door Ambassador contributes to the creation of a positive impression of the hotel by exhibiting excellent drive service to all guests and performs duties in a professional and courteous manner. The Door Ambassador will: - Contribute to teamwork and harmonious working relationships with co-workers within the hotel to help ensure the highest quality of customer service. - Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity, emergencies and from driving in the local community. - Ensure that vehicle and guest movement is flowing in safe and efficient manner at all times including drive is running smoothly and the valet ramp is being used to maximize the benefit for all guests of the hotel. - Provide excellent service to all customers, striving to exceed their expectation, to ensure continuous improvement of the Hotel’s customer focused environment.  Exemplify excellent customer service toward guests, visitors and coworkers.  Show courtesy, compassion, and respect.  Communicate with all guests in a positive and professional manner.  Contribute to teamwork and harmonious working relationships. - Be responsible for overall cleanliness of the front drive, and cleaning any areas that need attention. - Respond to work station on time, with essential equipment to perform duties. - Provide courteous, expedient and quality valet services, while observing safety regulations. - Assist customers with luggage and information as needed. - Greet incoming guests in a polite and professional manner, assisting by opening vehicle doors. - Ensure that all transactions (tickets) are turned in daily. - Report unauthorized vehicles, accidents or anything unusual to proper management. - Be responsible for knowing, understanding and explaining all parking policies and procedures. - Demonstrate knowledge of parking policies by accurately answering customers’ questions. - Abide by the company policies and procedures. - Demonstrate knowledge of the company’s customer service standards and their relationship to each job functions within the parking operations. - Responsible for contributing to the overall facility appearance. - Provide and maintain a safe environment for guests, visitors and employees by reporting any hazards or unsafe conditions. - Immediately report observed housekeeping or maintenance issues. - Report any extraordinary/unusual activities to management. Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel: - Clean and polish carts and other equipment used in the department. - Answer the Valet phone and provide information as needed. - Maintain an alert and attentive demeanor. - Other duties as assigned by the manager or supervisor.

Housekeeping Supervisor The Housekeeping Supervisor reports to the Executive Housekeeper and assists in the management of the department. This position requires a varied work schedule (evenings, nights, and weekends). Duties include: the coordinating & supervising of the housekeeping staff, ensuring that the guest rooms, hotel facilities, and public areas meet all standards related to comfort and aesthetics, assisting with scheduling, inspections, inventory control, and revenue forecasting and working closely with other departments. The primary function of the Housekeeping Supervisor is to assist the Executive Housekeeper in the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members.   ESSENTIAL DUTIES AND RESPONSIBILITIES   Guest Service - Maintains guest service as the driving philosophy of the operation - Personally demonstrates a commitment to guest service in responding promptly to guests’ needs - Committed to making every guest is satisfied - Meets or exceeds guest satisfaction measures - Ensures hotel standards and services contribute to the delivery of consistent guest service - Implements and practices guest service initiatives and performs to Hilton Brand Standards   Housekeeping Supervisor Duties - Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue. - Supervise, train, support, and monitor room attendants, turndown attendants, and housemen - Ensure that housekeeping services are completed in a first-class manner. - Provide guests with professional, efficient, prompt and courteous service - Assign daily tasks to the housekeeping staff. - Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required. - Responsible for clear and effective communication between housekeeping and other departments. - Fill in for staff where necessary. - Order supplies as assigned by the Executive Housekeeper. - Report all work orders to engineering/maintenance any and all problems needing repairs. - Create a courteous friendly, professional, work environment through open line of communication. - Ensure compliance with safety and sanitation standard. - Inspect and maintain hotel rooms daily. - Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists). - Assist Executive Housekeeper in maintaining a monthly linen inventory (order as needed). - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Maintain regular attendance in compliance with Pyramid Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

The Convention Serivices Houseperson is responsible for setting, cleaning, and maintaining banquet areas of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the Convention Services Houseperson is responsible for performing the following tasks to the highest standards: - Setting designated areas banquet and event areas including, but not limited to banquet/meeting/conference rooms - Perform tasks including, but not limited to, setting up and breaking down tables, opening and closing airwalls, polishing silverware and furniture, cleaning windows and fixtures, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, and removing and disposing of trash. - Deliver client items to and from banquet areas - Greet guests in a friendly manner - Report maintenance deficiencies and items in need of repair - Stock and maintain back of house areas, as needed - Perform deep cleaning tasks and special projects, as needed

As the Outlets Manager, you would be responsible for directing and organizing the activities and services of the hotel’s food and beverage outlets (restaurant, bar, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.  The Outlets Manager will report to the Director of Food & Beverage and will work closely with Executive Chef to achieve high score of food and service quality.   Specifically, you would be responsible for performing the following tasks to the highest standards:   - Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation - Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward - Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly - Ensure compliance with health, safety, sanitation and alcohol awareness standards - Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue - Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events - Recruit, interview and train team members

We have an opening for a Front Office Supervisor / Night Auditor to fulfill the crucial role of effective and smooth running of Front Office organization, maintaining customer satisfaction and problem resolutions in an efficient and professional manner. This role will function 3 days/week supervising Front Desk Operatations and 2 nights/week as Night Auditor.   Front Office Responsibilities include but are not limited to: - To give a warm welcome to all the guests, especially the VIP's and to provide them with the best possible guest service. - Monitor and review the checklist of all the arrivals and departures. - Use management skills to resolve guest concerns and relocations. - Supervise the operations of the Front Office to ensure an optimal level of service and hospitality is provided to the guests. - Maintain an environment where guest service agents have everything they need to do their job proficiently and take care of customers appropriately. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - To overview and ensure the smooth operation of all the activities of the front office. Night Audit Responsibilities include but are not limited to: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome packet containing room keys, certificates, coupons and refreshment center keys as appropriate. - Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. - Audit balance and report on all food and beverage outlets’ (e.g., restaurant, bar, lounge, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. - Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. - Prepare and input statistics and income journal sheets for preparation of daily reports. - Balance and close all bank ticket codes, daily. - Run night audit final after ensuring all revenues are in balance nightly. - Perform the duties of a Front Desk Agent and act as Manager on Duty.

As the Food & Beverage Manager, you would be responsible for directing and organizing the activities and services of the hotel’s food and beverage outlets (restaurant, bar, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.  The Outlets Manager will report to the Director of Food & Beverage and will work closely with Executive Chef to achieve high score of food and service quality.   Specifically, you would be responsible for performing the following tasks to the highest standards:   - Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation - Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward - Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly - Ensure compliance with health, safety, sanitation and alcohol awareness standards - Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue - Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events - Recruit, interview and train team members

We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

Principle responsibilities: Responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Essential duties include: Specifically, you would be responsible for performing the following tasks to the highest standards: - Respond to guest requests in a timely, friendly and efficient manner - Ensure knowledge of menu and restaurant promotions and specials - Take guest food and/or beverage orders and input orders in appropriate point-of-sale system - Retrieve and deliver food and beverage orders in a timely manner - Ensure guest satisfaction throughout the meal service - Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times

A Sous Chef with Hilton Hotels and Resorts will assist the Executive Chef with overseeing back-of-house operations of the food and beverage outlets and events and manage a team of cooks. Specifically, you would be responsible for performing the following tasks to the highest standards:   As Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, a Sous Chef would be responsible for performing the following tasks to the highest standards:   Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability.   Create and implement menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward

Principle responsibilities: Responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Essential duties include: Specifically, you would be responsible for performing the following tasks to the highest standards: - Respond to guest requests in a timely, friendly and efficient manner - Ensure knowledge of menu and restaurant promotions and specials - Take guest food and/or beverage orders and input orders in appropriate point-of-sale system - Retrieve and deliver food and beverage orders in a timely manner - Ensure guest satisfaction throughout the meal service - Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times

We are looking for a highly motivated, customer focused Restaurant Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation

The Door Ambassador is responsible for giving personal assistance to guests and visitors and is the first step in the overall check-in process.  The Door Ambassador greets every new guest and assists with luggage and offers parking needs, and also help in access to transportation, hailing cabs, etc.   ESSENTIAL FUNCTIONS: As a front-line representative of the Hotel, the Door Ambassador contributes to the creation of a positive impression of the hotel by exhibiting excellent drive service to all guests and performs duties in a professional and courteous manner. The Door Ambassador will: - Contribute to teamwork and harmonious working relationships with co-workers within the hotel to help ensure the highest quality of customer service. - Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity, emergencies and from driving in the local community. - Ensure that vehicle and guest movement is flowing in safe and efficient manner at all times including drive is running smoothly and the valet ramp is being used to maximize the benefit for all guests of the hotel. - Provide excellent service to all customers, striving to exceed their expectation, to ensure continuous improvement of the Hotel’s customer focused environment.  Exemplify excellent customer service toward guests, visitors and coworkers.  Show courtesy, compassion, and respect.  Communicate with all guests in a positive and professional manner.  Contribute to teamwork and harmonious working relationships. - Be responsible for overall cleanliness of the front drive, and cleaning any areas that need attention. - Respond to work station on time, with essential equipment to perform duties. - Provide courteous, expedient and quality valet services, while observing safety regulations. - Assist customers with luggage and information as needed. - Greet incoming guests in a polite and professional manner, assisting by opening vehicle doors. - Ensure that all transactions (tickets) are turned in daily. - Report unauthorized vehicles, accidents or anything unusual to proper management. - Be responsible for knowing, understanding and explaining all parking policies and procedures. - Demonstrate knowledge of parking policies by accurately answering customers’ questions. - Abide by the company policies and procedures. - Demonstrate knowledge of the company’s customer service standards and their relationship to each job functions within the parking operations. - Responsible for contributing to the overall facility appearance. - Provide and maintain a safe environment for guests, visitors and employees by reporting any hazards or unsafe conditions. - Immediately report observed housekeeping or maintenance issues. - Report any extraordinary/unusual activities to management. Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel: - Clean and polish carts and other equipment used in the department. - Answer the Valet phone and provide information as needed. - Maintain an alert and attentive demeanor. - Other duties as assigned by the manager or supervisor.