As a Steward at La Cantera Resort & Spa, you will be have the opportunity to support to all food and beverage outlets through cleanliness, organization and pace in the stewarding department. Your responsibilities will include: using proper cleaning techniques to ensure dishes are sanitized and available, polishing silver and copper, sorting and removing trash from designated pickup areas, maintaining proper storage of all kitchen and outlet supplies, as well as any other duties assigned. As a Steward, you will exemplify La Cantera Resort and Spa culture while working to provide exceptional service to both internal and external guests at all times.
We are looking for highly motivated, guest service focused individual to join our Front Desk Team!
The Front Desk Agent will:
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
- Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Summon bell-staff assistance to escort guests to their rooms as appropriate.
- Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order.
- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
- Use the photocopier to make copies of items as required.
- File registration cards in room number order.
- Retrieve registration cards from the files for each check out.
- Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Experience with Galaxy systems is a plus but not required.
2nd Shift Dinner Server in busy bar/restaurant. Great earning potential!
Eligible for $500 in sign on bonuses ($250 after 30 days, $250 after 90 days).
Eligible for monthly attendance incentive and quarterly bonus program
We're looking for an experienced Executive Chef to lead our culinary team.
Come grow with us! Exciting opportunities await at the brand new Towneplace Suites and SpringHill Suites in beautiful Avon, Co! Join our dynamic pre-opening team and be a part of creating a memorable guest experience from the beginning.
Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits. We are people focused with a CARE culture at the center of everything we do.
Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain a positive environment where optimum efficiency and economy of operations maximizes its full potential through a balanced focus on people (employees and guests), product and profit.
- Help direct and be the point of contact for all department heads with the exception of the Director of Sales and Marketing and the Director of Human Resources.
- Maintain positive relations with staff through teaching, coaching, and continual communication of all items concerning their areas of expertise, individually and as a department as a whole.
- Foster a positive employee experience through trust building, open communication, and actively encouraging a positive environment.
- Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time, and offer encouragement along the way.
- Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations.
- Ensure a positive guest experience through the quality and safety of the hotel product.
- Encourage creative and critical thinking for problem solving while ensuring the brand is maintained.
The Pittsburgh Cambria Downtown is looking for part-time Human Resources Coordinator to join the team!
This candidate will report to the General Manager and will be responsible for the overall administration of Human Resources responsibilities in the hotel's continuing effort to deliver outstanding guest service and to maximize profitability.
Job responsibilities include:
- Provide overall support to the human resources department, enabling smooth operations in a fast-paced environment. Use your multi-tasking talents to assist with associate and management needs during the employment lifecycle
- Be the first point of contact for all inquiries for the HR Department; escalate concerns to the GM or Regional HRD when needed.
- Manage HR department's administrative tasks.
- Employ your excellent people skills to help with the hiring process and Employee Relations matters.
- Recruitment and staffing including actively and timely sourcing candidates, maintenance of job postings within budget and staffing guidelines, assist with new hire paperwork, on-boarding, etc.
- Help ensure safety and regulatory compliance by maintaining employment and termination records and logs and regulatory tracking. Administer OSHA, workers comp, unemployment claims, ensuring effective communication flow between all parties.
- Effectively communicate important information to associates, including benefits, and assist with orientation. Ensure that associate bulletin boards are current, interesting, and include safety information
- Manage team member relations programs, activities and initiatives to include, but not limited to, picnics, holiday functions, health fairs, award banquets, CARE activities and special events.
- Exceptional communication skills in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all associates.
- Ability to observe employees in the work place, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, policy adherence and morale.
- A commitment to confidentiality and building trusting relationships with all the associates.
The Pittsburgh Cambria is looking for an Accounting Manager to join the team!
Working closely with the General Manager and key Accounting partners, this candidate will be responsible for the timeliness and accuracy of all daily, weekly, monthly and annual financial information.
Essential job functions include:
- All accounting functions
- Maintain all general ledger accounts
- Process month end closing check list by monthly due dates.
- Produce financial statements monthly.
- Review balance sheet reconciliations monthly and distribute by due date.
- Track permits and licenses for property.
- Maintain copy of all contracts and trade outs.
- Maintain cash balances on all bank accounts.
- Maintain accounting SOPs.
- Process payroll in a timely manner
- Audit house banks monthly in accordance with accounting policies.
We are seeking a Sous Chef who will be responsible for assisting in the operations of the kitchen. This includes coordinating the activities of the line cooks and overseeing food production operations to ensure that quality standards are maintained for the restaurant and banquets.
We're looking for capable Room Attendants who can be flexible enough to work weekends.
The Room Attendant cleans and vacuums guests rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Must be flexible to work weekends. Requirements: Maintain kitchen work areas, equipment, and utensils in a clean and orderly manner. Sweep and mop floors; wash dishes, worktable, walls, vent hoods. Empty trash and other duties as required.
Seeking an experienced Sales & Catering Manager to joinour Team!
Salary: $80,000.00+incentive plan
Position Responsibilities:
- Solicit new and existing client accounts to meet and or exceed revenue goals by telephone, written communication, outside sales calls and site inspections.
- Detail event related documents (resumes, BEO’s) associated with booked group and catering events.
- Participate in daily sales meeting, pre-convention meetings, training and other events as required.
- Prepare correspondence, internal booking reports and files.
- Work with other internal hotel departments to execute group catering events.
- Represent the hotel with attendance at trade shows, community events and industry meetings.
- Develop & maintain knowledge of market trends, competition and customers.
- Assist with reports and/or competition data collection.
The Chief Engineer oversees all aspects of hotel maintenance, including public space, guest rooms, kitchen and outlets, hotel equipment, preventive-maintenance programs, HVAC, plumbing, electrical, etc. Position is involved in OSHA training and other compliance requirements, as well as life-safety systems and procedures.
The Hilton University of Florida Conference Center, located on the southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel features superior meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to “being the difference” by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Pyramid. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here!
We are looking for a professional line cook to prepare food to Shula's Steakhouse specifications and to set up stations for menu. Line cook duties will consist of assisting with all their daily tasks. The successful candidate will play a key role in contributing to our customer satisfaction and acquisition goals.
Responsibilities
- Set up and stocking stations with all necessary supplies
- Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
- Cook menu items in cooperation with the rest of the kitchen staff
- Answer, report and follow all operational instructions
- Clean up station and take care of leftover food
- Stock inventory appropriately
- Ensure that food comes out simultaneously, in high quality and in a timely fashion
- Comply with nutrition and sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers and customers
We are looking for a someone with a strong background in HVAC and plumbing, has a passion for providing customer service, is highly motivated, and detail oriented to join our team as an Engineer III
To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.
The Engineer I will:
- Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades.
- Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs. climb ladders up to 30 feet high and reach in all directions, often times overhead.
- Detailed record keeping in English is required for logs and inspection sheets.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
- Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.
- Basic mechanical aptitude for operation and repair of hotel equipment.
- Skill in the use of related tools (including both hand and electric tools).
- Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions.
- Ability to perform tasks requiring bending, stooping and kneeling.
- Ability to push and pull objects or materials weighing up to 200 lbs.
- Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead.
- Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high.
- Ability to work alone with minimal supervision.
- Ability to deal with a number of problems requiring initiative and good judgement.
- Ability to move and work throughout the hotel for the duration of the shift.
The Hilton University of Florida Conference Center, located on the southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel features superior meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to “being the difference” by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Pyramid. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here!
- Reconcile bank accounts
- Reconcile balance sheet accounts
- Prepare and post monthly journal entries
- Process invoices and expense reports for payment
- Assist in the customer billing process
- Assist in the preparation of financial statements and reports
- Participation in special projects as needed
- AR
- Post charges and payments to guest accounts.
- Reconcile all Front Office paperwork
- Print Posting Journals.
- Print and resolve rate discrepancy.
- Post credit card totals to A/R.
- Post Room & Tax.
- Reconcile and Balance all Food & Beverage cashiers paperwork.
- Balance cash for all outlets.
- On a daily basis review the activity in the City Ledger and correct any errors in so far as billing information, charges etc.
- Once the City Ledger activity has been reviewed mail out all the bills with in 72 hours guest/group departure. Bills in excess of $10,000 should be sent by overnight delivery.
- Within 10 days of the mailing out the bills a call should be made to the client to verify they received the bill and that they have had a chance to review it.
- Review the On-line credit card system and determine if any responses for charge back queries need to be responded to.
- Fulfill all guest requests for copies of folios and or respond to queries about charges on their account.
- Maintain proper filing system for all invoices that have been billed out and maintain a call log on file
- Prepare month end A/R report i.e., summary of A/R, write-off log and recovery list.
- Post payments on a daily basis for all payments received towards outstanding receivables and resolve any disputed amounts in a timely fashion.
- Review and do appropriate adjustments to all house accounts, and package codes.
- Perform any and all other duties and job assignments delegated by Director of Finance
The Hilton University of Florida Conference Center, located on southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel is newly renovated and features superior meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to “being the difference” by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Pyramid Global Hospitality. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here!
We are looking for a leader and someone passionate about the culinary arts to join our Culinary team as a Shula's Steakhouse Head Chef/Sous Chef. This individual must have extensive experience working in a high-volume professional kitchen. This individual must be creative, motivated, and a passionate hands-on leader in the kitchen! Successful candidates for this role will have a proven track record of work with creative menus which reflect seasonal availability based on the concept of the restaurant, responds in a professional and courteous manner to guests and team, and enjoys being a teacher of the culinary arts supporting their team both personally and professionally.
The Shula's Steakhouse Head Chef/Sous Chef will assist with planning and execution of the daily production, preparation, and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable competitive quality products.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills, the skills of your team and grow a career, then we want you!
Your Role:
- You will attract, retain, and motivate the best culinary talent
- You will act in the absence of the executive chef to complete the daily ordering using the current par levels for all outlets, employee cafeteria and banquets.
- You may be required to perform any function within the culinary department (cook, steward etc)
- You will conduct daily walk throughs of the kitchen, make recommendations for corrections, repairs, cleanliness concerns and improvements if needed.
- You will conduct daily meetings with the team to ensure their preparation, communicating all pertinent information
- You will attend weekly F&B meetings, BEO meetings, leadership meetings, monthly safety meeting and represent the culinary team
- You will be the example that the culinary team follows
- You will manage the finances of the department, analyze, and control costs and manage the budget to achieve a profitable operation
- You will have thorough knowledge of food allergens and handles any guest with food allergies with a high sense of urgency
- You will work with the culinary team to ensure prep sheets are updated and being properly used daily
- You will guide the nightly cleaning of all kitchen areas, follow up with pm stewarding crew to ensure dish area is clean and organized for the following days service
The Hilton University of Florida Conference Center, located on the southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel features superior meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to “being the difference” by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Pyramid. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here!
- Provides quality food and beverage products consistently for all customers by adhering to all recipe and presentation standards.
- Maintain a clean and organized workspace.
- Expert at Hilton Honors breakfast and redemption options.
- Always adhere to food safety procedures.
- Properly handle cash.
- Provide an excellent service experience to all guests.
- Must work well under pressure and high-volume periods.
- Acts with integrity and follows Benchmark and Hilton’s Mission Vison and Values.
We are looking for individuals with tremendous personalities, great attention to detail to join our team as a Cabana Attendant.The cleanliness and enjoyment of a resort's recreational areas is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that experience a guest has while enjoying the beach/ cabana environment is one of the most memorable of their stay.
Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain optimum efficiency and economy of operations and maximize its full potential with a balanced focus on people, product and profit.
- Supervise operations leaders and staff
- Maintain positive relations with staff through timely complete communication of all items concerning their areas of supervision individually and a department as a whole.
- Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time.
- Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations.
- Insure a positive guest experience through quality and safety of the hotel product.