As Engineering Manager you’ll direct the engineering/maintenance of your hotel and ensure the safety and comfort of hotel guests and team members – making sure all activities are delivered safely and with compliance. Motivating and training your team with the skills to keep hotels always looking their best.    People - Direct daily engineering needs, plan and assign work ensuring you always have the right team in place    - Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance  - Promote teamwork and quality service through daily communication and coordination with other departments.   - Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests  Guest Experience - Help guests needs to ensure their satisfaction   - Use a maintenance programme to ensure the hotel is maintained and in service for our guests   Responsible Business - Oversee the physical operations of the hotel, including maintenance and repair and order parts and supplies in a timely and efficient manner while minimising waste and maintaining “green” initiatives   - May be responsible for hotel security to minimise risk of theft, crime and other hazards  - Ad-hoc duties – unexpected moments when we have to pull together to get a task done  Accountabilities This is the top Maintenance/Engineering job in a large, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high-volume catering and convention facilities, and a large number of VIP and key guests. Supervises a staff of maintenance/engineering tradespersons and contractors. May oversee subordinate managers and supervisors.

We would love to have you at the Hampton Inn in Troy. We’re looking for a full-time afternoon Front Desk Agent to join our team!   The Hampton Inn offers: Paid time off 7 paid holidays Comprehensive benefit packages 401k with company match Room rate discounts All within a culture that cares for its team.   Responsibilities include: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  - Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

The Candlewood Suites of East Lansing is looking for a FULL TIME Maintenance Technician/Maintenance Engineer We are looking for a FULL TIME Maintenance Technician/Maintenance Engineer to maintain the entire hotel facility, including physical building structure, all mechanical, electrical, H.V.A.C. systems and related equipment in accordance with energy conservation and preventative maintenance programs. This person will ensure the upkeep of guest areas and grounds to maintain an attractive hotel. Manage all rehabilitation, expansion, and special projects. Benefits - Competitive Pay - Paid Time Off - Employee Rate Discounts for Hotel Stays - Team Work Environment - Opportunities for Growth   Your role: - Performs general maintenance of building and facility mechanical, electrical, and plumbing systems. - Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors. - Makes repairs on plumbing fixtures, piping, drains and sanitary systems. - Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc. - Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment. - Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

We would love to have you at the brand new Fairfield Inn & Suites in Rochester Hills. We’re looking for a part-time Front Desk Agent to join our team!   For part-time employees, the Fairfield Inn offers: 401k with company match Room rate discounts All within a culture that cares for its team.   Responsibilities include: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  - Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

We would love to have you at the brand new Fairfield Inn & Suites in Rochester Hills. We’re looking for a full-time Front Desk Agent to join our team!   The Fairfield Inn offers: Paid time off 7 paid holidays Comprehensive benefit packages 401k with company match Room rate discounts All within a culture that cares for its team.   Responsibilities include: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  - Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

As a Cambria Night Auditor, you will be responsible for: - Giving our guests the best hospitality experience they can have by: processing credit card transactions and other (restaurant, events, lounge) for the day - Handling phone system, transferring calls, reservations, etc. - Verifying, balance and reviewing hotel room availability - Performing Check-in and Check-out procedures - Administering guest payment policies and looking for errors from the day shifts - Preparing folios for the morning departing guests - Marinating overall lobby - Being versed in all hotel emergency procedures

Full Time Overnight Shift 11:00pm-7:00am   Duties include completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the fronk desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. 

- Executive Meeting Manager Responsibilities - Actively sell guest rooms and catering to small groups, ensuring monthly and quarter goals are met and recommend enhancements and/or upgrades to maximize revenue. - Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships. - Monitor deadline dates related to group rooms cut–off, Billing, BEO requirements and function guarantees. - Create and distribute group resumes and BEO batches in a timely manner. - Act a liaison between hotel team and client with a "team player" mentality and a positive attitude. - Work closely with Banquet and F&B team to ensure all catering events are executed properly. - Work closely with Front Office to ensure all group room bookings are executed properly. - Engage in site visits and/or other client meetings as needed. - Attend trade shows, community events and industry meetings as needed. - Obtain rooming list details and request deposits where applicable - Maintain a Passion & Drive to outperform the competition. - Follow Standard Operating Procedures as outlined. - Perform any other job duties as assigned.

We're looking for a capable, courteous Reservations Agent. You will be required toanswer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotel Group's high standards of quality.

The Hilton Garden Inn Lansing West, professionally managed by Pyramid Global Hospitality, is looking for outgoing service oriented front desk agents to cover the PM (3-11p) shift.   The front desk agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of their stay.

Currently offering $500 in sign on bonuses ($250 paid after 30 day, $250 after 90 days), in addition to a quarterly incentive plan and monthly attendance bonuses. $15.25/hour   We currently have two full time positions available, 7am - 4pm and 3pm to 11pm. Both require full weekend availability.    We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

The Line Cook is responsible for cost effective preparation of quality food in safe and efficient compliance with proper food preparation and handling, policies and procedures, brand standards, and federal, state and local regulations. 

We are seeking part-time housekeepers. Candidates should be service minded, energetic and have the ability to work well in a team environment. Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects. Must be willing to work a rotation of weekends and holidays, as needed.

The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.

We are seeking a full-time housekeeper. Base pay is $14.00 per hour with incentives.   Candidates should be service minded, energetic and have the ability to work well in a team environment.   Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects.   The Room Attendant cleans and vacuums guests rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.   The primary responsibilities of the Room Attendant include but are not limited to: - Cleans and vacuums guests’ rooms; collects soiled linens for laundering, makes beds, replenishes room supplies, empties trash and responds to guests’ needs, maintaining a clean environment for hotel guests in accordance with a high-quality standard. - Report any room deficiencies (light bulbs, broken items etc) - Update daily assignment sheet with rooms completed and notes of any pertinent information. - Report missing hotel room items (i.e. towels, tissue boxes) to the office. - Report items left behind by a guest to the office and bring items to Security. - Use proper materials and cleaning products designated by the housekeeping department. - Maintain equipment in a clean and safe condition. - Ensure the Housekeeping closet on the floor is clean and tidy. - Perform other duties and special daily tasks as assigned by floor supervisors and Executive Housekeeper. - Communicate with Supervisor throughout shift to be aware of the work and rooms that need additional attention. - Completes any other duties assigned by the Director of Housekeeping or members of Management Team. Qualifications Applicants must possess our core values to assist with realizing our mission of Honored Hospitality. - Positive - Genuine - Honorable - Caring - Passionate - Open Minded Must have at least (1) or more years of experience in Housekeeping, with a combination of Hospitality experience preferred.   The Pyramid Hotel Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.       Candidates should apply online      

Qualifications include 3-5 years in wedding/special events sales, a proven record of exceeding goals, Delphi Knowledge, the ability to work weekends and nights, and a through knowledge of Pittsburgh venues, wedding planners and demographics. The ideal candidate will exude high energy , competitiveness, flexibility and the ability to clearly articulate the charm of the Camabria  hotel experience.

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite luxury “InterContinental Hotel Bellevue”, conference center, several restaurants, 1,000- spot parking garage and extensive 85,000 sf luxury retail space.   The Senior Sales Manager is primarily responsible for handling customer inquiries and lead requests for groups. The role will work with customers to align preferences with hotel services and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. This Senior Sales Manager will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and event planning.   The Senior Sales Manager has overall responsibility for handling group customer inquiries and lead requests and achieving revenue and booking goals. Overall, the position is accountable for the following: - Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters. - Support and work alongside the Director of Sales and Marketing as needed. - Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative. - Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply, and demand etc. and how to sell against them. - Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions and the property’s needs. - Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards. - Actively up-sell each business opportunity to maximize revenue. - Understand and actively utilize company marketing initiative/incentives to close business. - Follow up on opportunities uncovered by the proactive sales team. - Identify and implement process improvements and best practices. - Promote accountability to drive superior business results.  Includes successful execution of Sales strategies and business processes. - Establish clear expectations for customers and properties throughout the sales process. - Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of the Director or Sales and Marketing as appropriate. - Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. - Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand.

As the Food & Beverage Manager, you would be responsible for directing and organizing the activities and services of the hotel’s food and beverage outlets (restaurant, bar, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.  The Outlets Manager will report to the Director of Food & Beverage and will work closely with Executive Chef to achieve high score of food and service quality.   Specifically, you would be responsible for performing the following tasks to the highest standards:   - Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation - Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward - Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly - Ensure compliance with health, safety, sanitation and alcohol awareness standards - Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue - Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events - Recruit, interview and train team members

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, conference center, several restaurants, 1,000-unit parking garage and 85,000 sq. ft. luxury retail space.   We are looking for a highly motivated and analytical individual with experience in driving the Sales and Marketing efforts for our hotel and join our team as Associate Director of Sales and Marketing. The individual will collaborate with the Director of Sales and Marketing to plan, budget, coordinate, and execute sales and marketing activities for the hotel during the pre-opening phase and after opening in teamwork with the groups’ sales organization and the brand partner sales organization. They will actively participate in the sales efforts by managing current accounts, while prospecting new accounts, including outside sales calls, solicitations, and presentations.   Your Role: - Assist to develop and drive the strategic sales & marketing plan. - Stays abreast of industry trends that the hotel can capitalize on. - Develop and implement all sales and marketing strategies associated with the Consortia, Wholesale, Leisure, Group-/Banqueting- and Business Travel Market. - Research, analyze, and monitor financial, technological, and demographic factors in order to capitalize on market opportunities and to establish a leadership position in the market. - Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis. - Plan and participate in Sales trips and industry related meetings as appropriate to the assigned markets/territories. - Work closely to plan, budget and report manage the sales & marketing costs. - Weekly and monthly sales activity reports for management and owners - Negotiate with clients and achieve maximum revenue/profit potential while satisfying clients' needs. - Assume active ownership of assigned sales territory and respond to specific market needs, initiates needed action and suggests to sales leadership any necessary actions.