Pyramid Global Hospitality is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first.   Due to recent growth, we have begun a search for an Area Sales Manager. The Area Sales Manager is a sales professional who has demonstrated success in the local hotel marketplace.   The Area Sales Manager's job duties include but are not limited to: - Responding to and booking all in bound leads and opportunities. - Facilitate booking process including contracting and entering of group booking into FDC.  - Demonstrated ability to proactively prospect assigned market segments. - Ability to manage multiple priorities and communications. - Act as client advocate to insure to outstanding guest experience. - Work collaboratively with hotel operations team to insure excellent communication of client needs, expectations and hotel commitment. - Perform other duties as assigned.

Responsible for helping servers, supervisors and managers in all restaurant duties needed.

We are looking for a friendly and attentive Breakfast Attendant to join our team. The Breakfast Attendant's responsibilities include setting up and clearing the meal service, ensuring that the buffet remains fully stocked at all times, and communicating customers' food order. You should also be able to address customers' queries and complaints in a timely manner. To be successful as a Breakfast Attendant, you should liaise with staff in other sections to ensure that customers' needs are met. Ultimately, a top-notch Breakfast Attendant will be able to advise customers on food choices that align with their dietary requirements and personal preferences. Breakfast Attendant Responsibilities: - Assembling the breakfast buffet before mealtime and disassembling it thereafter. - Ensuring that the breakfast buffet remains well-stocked at all times. - Receiving beverage orders and directing these to the kitchen, as needed. - Providing customers with condiments upon request. - Clearing cutlery and crockery from customers' tables. - Resolving customers' queries and complaints. - Ensuring that customers vacate the restaurant by the close of meal service. - Sweeping, vacuuming, and mopping the floors after each meal service. - Cleaning and sanitizing tables and countertops after each meal service. - Must be able to work work weekend, speacial events, Holidays - Must be able to report at 5 AM during the week and 5:30 AM on weekends - High Pay plus tips - Sign On Bonus $400

Requirement: 1 year supervisory experience in a fine dining establishment. Good communication skills with the ability to push/pull/lift up to50lbs.

We're looking for an Accounts Receivable Clerk. This candidate must be an organized self-starter, innovative and have strong oral and written communication skills. Must have basic knowledge of accounting and computer operations. Must be able to analyze and resolve issues that come up with regard to collections and credit. The primary responsibility is to process billing of our clients and guests in timely manner working along side of the Director of Finance.     Hours: Must be able to work day or evening shifts, including weekends and holidays, as needed.  Although overtime is not always available, employees must be able to work overtime if business demands require them to. (this is only permitted with manager/supervisor authorization).

We’re looking for an active customer-focused team player with exceptional sales skills to be the next sales manager at our busy hotel. You’ll be in charge of developing a sales and marketing plan that includes soliciting new and existing accounts to meet and exceed revenue targets via outside sales calls, on-site visits and sales tours, and community networking. This energetic leader will be able to enhance revenue by researching local market trends and competition behavior to discover and close business leads.  Sales Manager Responsibilities - Generate new business, close deals, and increase revenue by cold calling, on-site visits and sales tours, and community networking - Identify new business leads by examining local market trends and competition activities - Establish and grow our market share by developing and maintaining relationships with major group and catering clients - Supports the director of sales and marketing in preparing the department budget as well as the hotel's overall sales goals and strategy - Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan. - Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. - Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients. - Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. - Coordinate various departments' participation in servicing accounts. - Develop and conduct persuasive verbal sales presentations to prospective clients. - Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. - Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. - Comply with attendance rules and be available to work on a regular basis. - Prepare correspondence to customers, internal booking reports and file maintenance. - Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. - Attend trade shows, community events and industry meetings. - Knowledge of market trends, competition and key customers of the hotel. - Perform any other job related duties as assigned. - The Sales Manager will be required to utilize PC applications, including property management systems, database and Microsoft Office products.

The Hotel ELEO is hiring for a Restaurant Manager for Covey Kitchen+Cocktails. The ideal candidate would fill the leadership role over the Restaurant and Bar. This position reports to the General Manager, while working in collaboration with the Executive Chef and Sales team to maintain high standards of food and beverage quality, service, and maximizing profits.

We are seeking a full time Sales Coordinator. The position is Monday- Friday 9a-5p, reporting directly to our Director of Sales and Sales Manager. The ideal candidate should possess administrative experience with a dynamic personality to support the sales team. Duties will include but are not limited to managing accounts receivable, answering phones, processing letters, contracts and proposals, working with groups utilizing our meeting room and conducting site visits.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

Urgently hiring! Apply today!     We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!    Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.    The Cooks assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.    If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!   Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry) - You will have the opportunity to experience using knives and various kitchen equipment - You will read and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients

Urgently hiring! Apply today!    We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!    Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.    The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.   If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!   Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry) - You will have the opportunity to experience using knives and various kitchen equipment - You will reach and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients

The Cleveland Marriott Downtown at Key Tower is looking for a sophisticated and creative Director of Food and Beverage to take our operation to the next level!   The objectives of the Director of Food & Beverage are to achieve marketing, sales, profitability and quality service goals for the Food & Beverage Department by developing and executing marketing strategies. Preparing and executing the budget, providing quality service to the guests and employing leadership and managerial skills effectively. Duties include: - Responsible for motivating and managing a team of front and back of the house food and beverage management. - Develop and recommend the budget, marketing plans and objectives and manages within those approved plans - Participate in total hotel management as a member of the Hotel Executive Committee - Implement and maintain F&B sales/marketing programs - Direct and oversee development of employees - Hire, train, empower, coach and counsel, performance and salary reviews - Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations - Coordinate food and beverage operations with other hotel departments to ensure efficient guest service - Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality - Implement procedures to increase guest and associate satisfaction - Exercise quality control for both food and beverage - Maintaining standards of service and ensure their implementation - Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards - Maintain communications with Corporate Staff - Coach and counsel employees to reflect brand service standards and procedures

Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain optimum efficiency and economy of operations and maximize its full potential with a balanced focus on people, product and profit. - Supervise all department heads with the exception of the Director of Sales and Marketing and the Director of Human Resources - Maintain positive relations with staff through timely complete communication of all items concerning their areas of supervision individually and a department as a whole. - Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time. - Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations. - Insure a positive guest experience through quality and safety of the hotel product.

Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment. ESSENTIAL FUNCTIONSAVERAGE % OF TIME 55%                            Prepare food items for customers using a quality predetermined method in a timely and consistent manner.   40%                            Set up station with predetermined mise en place required for service.     5%                            Practice sanitation and safety daily to ensure the total customer satisfaction.               Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.   Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.   Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.     SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:   - Consult with Chef/Sous Chef on a daily basis as well as with other departments that are directly related to Litchfield’s Restaurant.   - Participate, support and make recommendations for ongoing hotel programs with continuous improvement in networking.  

We are looking for a highly motivated, customer focused leader to join our leadership team as Operations Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.    In collaboration with the General Manager, Assistant General Manager, the Operations Mnager will lead the Rooms Operations team (Front Desk, Bell Services, Concierge, Housekeeping, and Reservations) to provide exceptional service to our guests. This person will maintains established quality standards, lead the training efforts to influence the company culture and the drive to maintain service standards.  If you have experience leading a successful Rooms Operations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - You will oversee the rooms operations to lead the team in helping guests discover their high Hyatt experience - You will be the leader of the Service Culture - You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.  - You will develop and mentor a leadership team - You will ensure proper training materials are in place and used by each department.  Implement coaching, career planning and recognition programs for all associates. - You will lead the team to ensure revenue maximization and accurate forecasting of occupancy. - Participates in Revenue Optimization Committee (ROC) meetings - You will lead by example to ensure all guest interactions are handled in a professional manner. - Provide exceptional customer service by being engaging and taking sincere interest - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Works closely with the hotel teams to communicate and coordinate the day - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

We are looking for friendly and motivated hospitality professional to join our Four Diamond hotel as our Front Desk Supervisor!  We offer competitive pay and a full benefits package, including health/dental/vision insurance, paid time off, and paid holidays, 401(k), employee discounts, and an amazing CARE culture! This is an amazing opportunity to join a fantastic team and company with opportunities for advancement!     Purpose:  The Front Desk Supervisor provides guidance and leadership as the lead Front Desk Host ensuring consistent quality and customer service is delivered.     Essential Duties: - Greet guests in a friendly, hospitable manner demonstrating Four Diamond customer service - Check guests in and out, following hotel protocols and obtaining method of payment per standards - Provide guests with information regarding the hotel, outlets, amenities, and area  - Respond to guest calls and requests.  Employ problem resolution strategies and service recovery in the event of guest complaints.  - Answer phones in a courteous manner and assist guests with any inquiries - Utilize hotel software and PMS to record guest information in an accurate manner  - Conform with all aspects of Pyramid Hotel Group's guest safety and security protocols, including Key Control and COVID-19 safety  - Maintain accurate and complete knowledge of the hotel's Emergency Procedures and know action steps to take during emergency situations. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues - All other duties as assigned by management    Supervisory Responsibilities:  The Front Desk Supervisor will assist in the new hire training and on-going training of the Front Desk Hosts.  In the absence of the Front Office Manager, the Front Desk Supervisor will manage the shift and ensure the highest service by the team to our guests.  This leadership position serves as the example for the team in our service standards and adherence to policies/procedures.     Other: - Evening and weekend availability are required for this position.   - Regular attendance in conformance with Pyramid Hotel Group standards. - Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. - Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Opera PMS and/or Colleague Advantage is a plus but not required. 

Hyatt Regency at Villa Christina is looking for a someone who is just as passionate about cooking as they are serving their guests the best meals!  We have an opening for a FULL-TIME Cook with a FULL benefits package!  This is an amazing opportunity to work at a Four Diamond hotel with a fantastic Culinary and F&B Leadership team.     Benefits of this Full Time Position: - Competitive pay  - Paid Time Off  - Paid Holidays  - Insurance: Medical/Dental/Vision/Short Term Disability insurance, and other supplemental insurance  - 100% company-paid life insurance  - 401(k) with company match  - Free uniforms  - Free parking  - Open Door Policy and Employee Opinion Survey twice per year  - CARE Culture and monthly employee events  - Opportunities for advancement and travel  - Employee discounts    This position is responsible for:  - Food preparation, set up, and quality control of all meta, fish, fowl, sauces, stocks, seasonings and other food items prepared throughout kitchen. - Knowledge of broiler, sauté, grill and additional stations/areas as needed - Cooking food for outlets and/or Banquet events according to recipe cards, BEOs, ensuring excellent quality  - Ability and willingness to work all stations in the kitchen  - Following food safety. ServSafe and Department of Health protocols at all times  - Practicing teamwork and "clean as you go" policies  - Completing opening, closing, and side work duties as assigned  - Having a great attitude and demonstrating CARE in their work

What you will have an opportunity to do:   We are looking for individuals with great attention to detail to join our kitchen team as a Steward. The ideal candidate has a strong work ethic and tremendous attention to detail, in the care they take in maintaining the cleanliness of the hotel’s kitchen areas.  This role truly is part of the “Heart of the House” and provides key services for culinary and food service teams so they can provide great service to our guests.    Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then the Hyatt Regency Atlanta Perimeter, Villa Christina   Your Role: - You will have the opportunity to interact with team members and create a positive and upbeat work environment - You will maintain a daily sanitation log for both dish machine and manual pot wash sink - You will ensure the work areas are left ready and communicate any items that are not ready - You will lead our Green initiatives by properly recycling all cardboard using the compactor - You will also be energy conscious and turn off lights when not in use keeps water faucets turned off and reports any leaks to a supervisor - You will be a key player in safety by paying close attention to specific high traffic areas to avoid accidents, slips, trips, and falls - You will use proper dish and glass racks to ensure proper cleaning and avoid chips, cracks, or breakage of small wares - You will use your time wisely and proactively clean and sanitize all equipment in slow times to maintain a clean, organized, and sanitary environment - You will have the opportunity to learn different tasks within the kitchen and develop new skills - You will be part of a team and be able to assist in other areas when business levels dictate - You will provide a genuine level of engagement with all guests and fellow crew members with a sincere smile  

Villa Christina at the Hyatt Regency Atlanta Perimeter is seeking an outstanding Convention Services Manager to work at one of the most beautiful settings in Atlanta!  The position is responsible to service and detail events.  Execution of all events with a seamless turnover from sales to operations, is key.  The ideal candidate must have previous experience in a fast paced, high volume wedding venue and hotel.  The Convention Services Manager works to develop and maintain long term, value-based customer relationships in order to achieve personal and team related revenue goals.  If you have a passion for sales, a strong desire to work in the premier wedding venue in Atlanta and are looking for a new exciting career opportunity we want to hear from you. Nestled into Perimeter Summit and surrounded by ultra-chic neighborhoods like Buckhead and Brookhaven, Villa Christina features 83 acres of lush, professionally manicured gardens and mature trees, which allow for a variety of innovative experiences.  The Villa Christina Gardens provide a natural environment amid beautiful waterfalls, streams and rose gardens.  Our intimate Gardens provide a sanctuary within the property grounds for special events any time of the year. Qualifications - Previous social catering sales experience, with a strong background in selling and executing premier wedding ceremonies and receptions - Proven track record in social catering - Ability to work under pressure - Must possess communication skills, both verbal and written - Proficient experience with Microsoft Office - Ability to learn computer and web-based applications - Flexibility with schedule based on needs of the property and clientele - Ability to preserve confidentiality, and be able to work in a team environment - Exceptional time management and organizational skills.

We are seeking a Full Time Maintenance Engineer to join our team at Hyatt Regency Atlanta Perimeter at Villa Christina!  This is a great opportuntity to join a beautiful Four Diamond hotel and a company that cares!    The Maintenance Engineer is responsble for maintaining the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.   The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job.  - Respond to guestroom calls for repairs and provide excellent guest service and prompt repairs - Complete preventative maintenance on guestrooms  - Tour the property and grounds, complete shift checklist - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer - Maintain a great, "can do" attitude and communicate in a friendly manner with guests, co-workers, other departments, etc.  - Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. - Detailed record keeping in English is required for logs and inspection sheets. Requires general maintenance, painting, wallpapering and minor plumbing.  Must be able to lift up to 50 lbs.