We're looking for a qualified Laundry Attendant who will assurethe proper washing, drying and storage of laundry to keep linens and clothing up to Pyramid Hotel Groups high standard of quality.
The Laundry Attendant will:
- Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications.
- Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor.
- Empty the laundry chute and prepare loads for washer.
- Pre-sort and separate linen by classification and transfer by lifting, carrying or transporting to work stations.
- Run folding equipment to fold mats, blankets, towels, bedspreads, etc.
- Separate out laundry requiring mending or special stain removal.
- Clean empty hampers.
- Set the proper drying and cooling times for different types of linen.
- Clean up machines and surrounding areas.
- Stock linen room with cleaned product.
Other responsibilities include (but are not limited to):
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Assist other positions in department as needed or as directed by immediate supervisor.
This Executive Level position will oversee all aspects of the Finance/Accounting Department in a centralized environment. The Director of Finance will report to the General Manager and VP of Finance. Will act as a mentor and be very involved with the day-to-day operations of the hotel and the department.
Responsibilities
- Effectively manage and communicate cash flow related issues, as required to management and ownership.
- Coordinate the completion of all forecasts and budgets as required, with the full and active participation of Executive Team and department managers.
- Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives.
- Ensure that all balance sheet accounts are reconciled on a timely basis.
- Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records.
- Direct and/or prepare all financial reports in accordance with the company’s requirements meeting various due dates and deadlines.
- Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.
The primary responsibility of this position is analysis of revenue maximization efforts for the assigned property through monitoring of group and transient business thresholds, to ensure maximization of revenues and growth verses that of the competitive set. Recommend and coordinate pricing and positioning for hotels in conjunction with Pyramid Revenue Management standards in concert with brand requirements. Supply critical analysis on the effect of short and long range decisions effecting, occupancy, average rate and rooms profit goals. Analysis of city events, market conditions and activities and capitalize on the demand these generate. Identify new revenue opportunities and effectively communicate sales strategy and pricing to strategy team.
This leadership role has overall responsibility to create, identify, develop and implement revenue management strategies for all segments within the hotel. Overall, the Director of Revenue Management is accountable for:
- Proactively review and analyze inventory and rate management.
- Ensure group inventory and cut-off dates are managed according to demand.
- Manage and maintaining groups and transient inventory controls.
- Forecasting: Prepare all weekly, monthly, rolling forecasts and budgets.
- Contribute to the development and implementation of revenue generating strategies in conjunction with the annual marketing plan.
- Ensure that all revenue management related systems are accurately maintained.
- Provide training to other hotel team members on revenue management procedure and principles as needed.
- Provide weekly/monthly/annual analysis and reporting for effective communication to Regional Field teams including VP/MD and RDSMS as well as Corporate staff. ( Inclusive of Group Pace and Transient Trends)
- Champion 3rd party channels and establish relationships with all market managers.
- Effectively evaluate market demand by utilizing turndown, property/brand diagnostics, CRS/GDS reports and STR data.
- Attend property staff meeting and other pertinent property specific meetings.
- Review all competitive shops on a consistent basis and identify selling strategies and market trends.
- Review demand calendars, convention calendars and city event calendars for market intelligence of all demand generators.
- Work with front office management to ensure the sell out strategies are in place, and that all systems are in balance.
- Insure maximum utilization of all brand systems and act as liaison leader with regional brand revenue manager.
- Conduct weekly Revenue management meetings based on Pyramid standard operating procedures.
- Provide displacement analysis for group and contract business, as needed, to determine impact the potential business will have on REV PAR.
- Analyze past and present trends with recommendations for future strategies.
We're looking for a qualified, motivated Housekeeping Inspector.
The Housekeeping Inspector willsupervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain Pyramid Hotel Groups high standards of cleanliness.
ESSENTIAL FUNCTIONS:
� Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
� Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Insure all jobs are completed within the shift.
� Take requested inventories of furniture, fixtures, equipment and supplies, etc. Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
� Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
� Expedite special guest requests, such as extra towels, blankets or pillows.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
� Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.
� Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
� Respond to guest questions. Provide guest assistance, directions, and information as requested.
� Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
� Other duties as assigned such as assisting Room Attendants when necessary.
We're looking for a detail-oriented Night Audit Clerk.
The Night Audit Clerk will:
� Assist and oversee all Front Desk/audit functions.
a) Balance Food & Beverage outlets.
b) Balance and post the front office accounts.
c) Distribute daily report and others as requested.
Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
� Work with staff to resolve guest request.
� Handle the guest check-in/check-out needs, inquiries and reported problems.
� Communicate with bellperson/drivers/housekeeping.
� Be responsible for house/cash bank and deposit keys.
Obtain and verify essential guest information; ensure accuracy and completeness of all records.
Assign guest rooms on the basis of reservation requirements.
Read, maintain and make entries in the Front Desk log book.
Check for any guest mail or messages.
Inquire as to the guest enjoying their stay.
Listen attentively to all guest comments.
Thank the guest for staying with us and offer to make any future reservations.
Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
Responsible for knowing hotel emergency procedures.
Adhere to all hotel policies and procedures and all changes that may occur.
Carry out a reasonable request by management that I am capable of performing.
Maintenance of computerized hotel systems.
Handling of major guest complaints and disturbances.
Training/guidance and advising of night employees.
Covering the post of sick and off employees.
Responsible for requesting and inventory of supplies for audit staff.
Reporting physical, financial and personal miscellaneous discrepancies to management.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.
Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.
� Handle special project assignments as requested by the Controller.
The Pleasanton Marriott is seeking a passionate Culinary professional; strengths in high volume pace, thorough knowledge the culinary experience, and exceptional attitude for the Sous Chef at the Pleasanton Marriott Hotel. Under the guidance of Executive Chef the Sous Chef will oversee kitchen operations at the Marriott Pleasanton Hotel.
This position will be responsible for leading and managing the kitchen associates, ensuring exceptional quality and presentation of all menu items, and proper handling storage of all food items in accordance with health regulations.
Experience:
Supervisory and or management experience. Previous Hospitality experience preferred, as well as previous experience in a High Volume Culinary Environment.
The primary responsibilities for the Sous Chef will include but are not limited to:
- Oversee all production and service of food in all kitchen areas of the Marriott Phoenix Chandler Hotel.
- Train and lead kitchen employees in the proper preparation of menu items, equipment and safety
- Inspect, select and use the freshest fruits, vegetables, meats, fish, fowl and other food preparation of all menu items.
- Observe expediting flow of all kitchens; making adjustments in order to adhere to control procedures for cost and quality.
- Maintain knowledge of local competition and general industry trends.
- Train and develop all Kitchen staff to ensure the continuation of career growth.
- Oversee weekly and monthly inventories.
- Monitor to ensure proper receiving, storage and rotation of food products, as to comply with the health department regulations, including coverage, labeling, dating and placing items in proper containers for kitchen and service.
- Continually review menus and items, while coordinating with the Executive Chef to update the menus as appropriate, including recipes, menu specifications and productions forecasts.
- Schedule the kitchen staff for proper coverage to be maintained for service levels, while keeping payroll costs in line with productivity forecast.
- Oversee that all the equipment in the Kitchen is clean and in proper working condition, ensuring any issues are taken care of with the Engineering team.
- Create and maintain a highly functional, teamwork-oriented, back of the house team.
- Assist the Executive Chef with special projects as assigned.
- In the absence of Executive Chef, assume all duties of Executive Chef.
At the Pleasanton Marriott we embrace our employees through an Employee First culture by providing our employees with respect, support and recognition/rewards.
We offer our full-time employees the following benefits:
- Comprehensive employee benefit/insurance programs (Medical/Vision/Dental)
- Bonus opportunity
- Paid Time Off with PTO cash out options
- Paid Holidays
- Paid Sick Leaves
- 401K with employer matching
- Employee meal program
- Hotel room discounts for Associates (extended to family and friends) with the Marriott brand as well as Benchmark Pyramid hotel properties
- Free parking
If you are a team player who enjoys working with others and a passion for serving our guests, you are the person we are looking for!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain a high level of cleanliness in assigned areas. Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays and vacations, ensuring that facility's needs are met in accordance with hours and position control. In addition:
- Assign personnel to established work areas or project duties
- Plan and coordinate project work to ensure that proper frequencies are maintained
- Ensure that staff receive proper orientation, initial training and ongoing education
- Ensure duty lists are revised and current at all times. Review duty lists with regular and relief associates periodically
- Ensure that proper supply control guidelines are followed and staff is trained in the use of all chemicals
- Proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required
- Attend and participate in departmental staff meetings on a schedule basis. Attend ongoing staff development and training courses as offered by company and facility
- Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential
- Discipline associates when necessary according to progressive disciplinary guidelines
- Monitor associates' attendance and take proactive action when patterns of absenteeism are observed
- Keep records and appropriate log books current and maintain all necessary documentation. Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments
- Participate in facility Quality Assurance Program as required. Ensure high quality percentage of clean is maintained in areas of assignment. Perform Quality Assurance Inspections as assigned.
- Assign equipment to staff.Monitor daily equipment use, cleaning and maintenance. Ensure that all equipment is clean and professional in appearance at all times
- Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from appropriate assistant director
- Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up
- Participate in associate performance evaluations and make recommendations as needed. Conducts associate performance evaluations with guidance and approval from appropriate assistant director
- Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate assistant director
- Assure that the integrity of security at the facility is maintained at all times
- Handle special requests or projects and perform other duties as assigned
- Assist housekeepers on an as needed basis
- Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times
Elevate Your Career by joining the DoubleTree Denver Family!
At the DoubleTree Hotel by Hilton Denver we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.
We offer all of our employees the following benefits:
- Highly competitive wages
- Free Parking
- Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels
- 401K Plan with Employer Match
Additionally, we offer our full-time employees the following benefits:
- Paid Time Off (PTO)
- Unlimited Paid Time Off (PTO) rollover
- Paid Time Off (PTO) cash out options
- Comprehensive employee benefit/insurance programs
- Company paid life and AD&D insurance
- Tuition reimbursement
- Paid Time Off with unlimited PTO rollover and PTO cash out options
- 7 Paid Holidays
- Free Ecopass/RTD Pass
If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Hotel Denver with Pyramid Hotel Group can mean for you!
The DoubleTree by Hilton Denver is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA
We are looking for a highly motivated on-call Banquet Server to join our team! This individual will help to set up and prepare banquet room for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.
- Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.
- Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
- Responsibilities also include cleaning of back hall and organizing of storerooms.
- Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
- Assists as needed with event room setup according to meal period and table needs
- Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked
- Serves food and beverages to guests Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen
- Cleans and sanitizes tables and/or counters & seats after guests are finished
- Explains how various menu items are prepared, cooking methods and ingredients
- Takes into consideration any special request and dietary issues made by the guest
- Provides general property information Offers warm and sincere welcome/farewell for all guests
- Interacts with staff in a professional manner, assisting other departments with necessary information
- Ensures final quality check on food and beverage items prior to serving guests
- Monitors assigned tables for customer satisfaction, quality and additional service
- Addresses any guest issue promptly and with high concern
- Provides assistance to other event and restaurant staff as needed
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)
We're looking for a dedicated, hard-working Houseperson who will be responsible for keeping the public areas clean, assisting room attendants, respond to guest calls.
Monthly Department Incentives!
As an Embassy Suites employee you are eligible for competitive perks and benefits, including Hilton travel discount! Come join the best team in hospitality!
We offer the following amazing benefits for all full-time associates: Team member travel discounts with all Hilton hotel brands, 401K available after 3 months with an employer match, free associate assistance program, free employer provided uniforms, a complimentary employee meal while working, Health, Dental, Vision Insurance, STD, LTD.
Stone 31 Restaurant in the Embassy Suites Hotel is seeking a hardworking and reliable weekend dishwasherto join our team.
The ideal candidate will be responsible for maintaining cleanliness and sanitation standards for plates, glassware, tableware, cooking utensils, etc. The dishwasher will also be responsible for washing pots, pans, and other cooking equipment, maintain kitchen work areas, equipment, and utensils in a clean and orderly manner. Sweep and mop floors; wash dishes, worktable, walls, vent hoods. Empty trash and other duties as required.
As an Embassy Suites employee you are eligible for competitive perks and benefits, including Hilton travel discount! Come join the best team in hospitality!
We offer the following amazing benefits for all associates: Team member travel discounts with all Hilton hotel brands, 401K available after 3 months with an employer match, free associate assistance program, free employer provided uniforms, and a complimentary employee meal while working
Requirements: Maintain kitchen work areas, equipment, and utensils in a clean and orderly manner. Sweep and mop floors; wash dishes, worktable, walls, vent hoods. Empty trash and other duties as required.
Make a historic career move and join our family!
A Historic Hotel of America, The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community, celebrating over 90 years of history!
We are currently seeking a professional, enthusiastic, inspirational and experienced leader to join us as our Food & Beverage Manager.
We offer our leaders the following benefits:
- One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry
- Company Paid Life & AD&D Insurance
- Company Paid Long Term Disability Insurance
- 401K Match
- Paid Time Off
- Annual Bonus
- Discounts on Travel, Golf, Tennis, Spa, Restaurants, Hotel Rooms and more
The Food & Beverage Manager will report to the Director of Outlets.
Responsibilities will include:
- Provide a warm, welcoming, four diamond guest service experience for guests; including resort guests, private members, and locals from the community.
- Ensure that the food presentation and quality is held to the highest of standards
- Oversee various F&B outlets as required/assigned including in room dining, restaurant/bar and pool
- Interview, select, train, supervise, direct, counsel, mentor and develop F&B leadership and staff
- Foster a professional, welcoming, and productive work environment
- Establish and ensure a positive, motivational, inclusive culture
- Regularly conduct pre-shift & departmental meetings
- Maintain profitability
- Participate in marketing of the restaurant
- Function as resort manager on duty as needed
- Utilize an open door appraoch with team members-Being attentive, responsive and managing with CARE
- Other duties as required/assigned
The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler�s checks and other forms of payment. Convert foreign currency at current posted rates. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance
We're looking for capable Room Attendants who can be flexible enough to work weekends.
The Room Attendant cleans and vacuums guestsrooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
As an Embassy Suites employee you are eligible for competitive perks and benefits, including Hilton travel discount! Come join the best team in hospitality!
We offer the following amazing benefits for all full-timeassociates: Team member travel discounts with all Hilton hotel brands, 401K available after 3 months with an employer match, free associate assistance program, free employer provided uniforms, a complimentary employee meal while working, Health, Dental and Vision, STD, LTD, PTO
Dishwasher responsible for cleaning of all dishes, restaurant pots and pans, etc.
We're looking for an experienced Executive Chef to lead our culinary team. As Executive Chef , you will direct and organize all front and back of the house activities of the Food and Beverage operation for the hotel. The ideal candidate would fill the leadership role over the Culinary, Food and Beverage and Banquet departments, maintaining our high standards of food and beverage quality, service and merchandising, while maximize profits. Come join our family at the Embassy Suites. Other job functions include:
- Plan and direct the functions of the administration and planning of all culinary and kitchen departments, to meet the daily needs of the operations.
- With the Food and Beverage Director, clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments (eg: restaurant, banquet rooms, kitchen, etc.)
- Ensure consistent presentation of foods and beverages.
- Implement effective control of food, beverage and labor costs among all sub-departments.
- Regularly review and evaluate the customer satisfaction of menus, daily specials, banquet services. Adjust foods, beverages and services to compete with changing market demands; ensure they are implemented in a timely manner.
- Assure that station guides are up-to-date, in good condition and being used. Responsible for quality of food, food handling personnel and professional work procedures.
- Supervise food purchasing.
- Assign preparation levels based on projected business forecast. Indicate plan to work out any leftovers and dead items.
- Plan and administer a training program within the department that will develop associates at all levels.
- Develop, implement and monitor schedules for the operation, to achieve a profitable result.
- Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service. Be readily available & approachable for all team members.
- Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan. Extend professionalism and courtesy to guests at all times.
- Able to work a flexible schedule, including evenings, weekends and Holidays.
As an Embassy Suites employee you are eligible for competitive perks and benefits, including Hilton travel discount! Come join the best team in hospitality!
We offer the following amazing benefits for all full-time associates: Team member travel discounts with all Hilton hotel brands, 401K available after 3 months with an employer match, free associate assistance program, free employer provided uniforms, health, dental and vision plans, STD, LTD, pet insurance for for furbaby, PTO time and an employee meal while working.
The Pool Bartender is responsible for maintaining the bar area on weekends, serving pool patrons at the bar and filling drink orders for the guests.
Take orders for food and beverage in the pool area
- Take orders for food and beverage in the pool area
- Prepare drinks and serve guests in a friendly and professional manner.
- Keep the bar area neat, organized and stocked.
Starting Hourly Rate: $18.00/hr
We're looking for a capable, courteous Reservations Agent. You will be required to answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotel Group's high standards of quality.
Our organization is seeking a highly motivated Data Engineer to oversee and advance our data management capabilities. You will be joining a dynamic team and playing a critical role in managing data pipelines that provide decision-making information used by our field leaders, corporate executives, and property owners. Timely, accurate informationis our competitive advantage and this role is pivotal to our success.
The primary focus involves leveraging data management best practices to improve data reliability and quality. This includes ensuringday-to-day operational excellence, enablingnew data source integration supporting the company’s aggressive growth plans, and evolving our data capabilities.
This leadership role involves strategic design and operational execution. You will join a team led by the Vice President of Data Sciences and play a crucial part in advancing our data strategy and supporting the company's ever-expanding appetite for information.
Essential Functions:
As the Data Engineer, your responsibilities will include but not be limited to:
- Support and improvethe data pipeline operations– extract/transform/load data from various sources, manage storage, make data available for analytics
- Resolvedata integrity issues with measures to permanently address the root cause
- Architect data management practices to ensure high-qualitydata
- Drive thought-leadership for optimizing our data pipelines for advanced analytics
- Implement best-practice methodologiesto accelerate our data velocity
- Automate data management processes for more efficient data capture, storage, and availability
- Establish a data governancecapability to solidify ownershipacross the data life cycle
- Facilitate collaboration with stakeholders from across the company to create improvements in effective data use
- Stay current with the latest technologies and methodologies
- Other responsibilities as assigned
We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Maintain the Sundries shop, keeping up with inventory and ordering as necessary
- Training all new Front Desk Agents to provide exceptional customer service
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed
We're looking for an Accounting Clerk to join our team! This candidate must be an organized self-starter, innovative and have strong oral and written communication skills. Must have basic knowledge of accounting and computer operations. Must be able to analyze and resolve issues that come up with regard to collections and credit. Must have a ‘Yes I Can attitude’.
Job duties include but are not limited to:
- Provides the highest quality of service to the customer at all times.
- Prepares daily bank deposits.
- Summarizes and posts data to journals, ledgers and other accounting records; totals and balances accounts; reconciles bank accounts; checks and verifies records.
- Obtains approvals from department heads on invoices to be paid; makes proper accounting entries in ledger; reconciles discrepancies with vendors; prepares transmittal of invoices for payment by corporate accounting.
- Prepares and monitors monthly aging of accounts; prepares statements and collection letters from delinquent accounts; makes phone calls to collect accounts excessively overdue.
- Approves and processes direct billing requests; prepares all bills and mails invoice statements promptly.
- Researches and investigates all credit card disputes; makes proper adjustments/charge backs as needed; balances and prepares all credit card transmittals.
- Maintains files of all accounting documentation; may assist with clerical duties such as typing or phone coverage.
- Has a thorough knowledge of emergency procedures
- Ensures that supervisors complete inventories and purchase supplies within budgeted guidelines.
- Supports the team with payroll functions.
- May assist with placement of employment advertising and pre-screening of prospective candidates.
- May ensure proper paperwork is completed during new hire orientation.
- May assist front desk duties
- Adheres to all work rules, procedures and policies established by the company, including but not limited to, those contained in the employee handbook.