The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations and Experience Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
Every day is different, but you’ll mostly be:
- Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements.
- Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner.
- Keeping close contact with guests for feedback, complaints and compliments – and following it up.
- Managing, recording and resolving guest or customer complaints promptly.
- Keeping other operating departments in the loop with important guest relations matters – between the Food and Beverage, Maintenance, Housekeeping to the Front Office team.
- Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets.
- Issue appropriate correspondence to dissatisfied customers on behalf of the hotel to achieve satisfaction and customer loyalty.
- Handle all customer inquiries regarding hotel events, outlets, directions, local attractions, transportation, etc.
- Provide support and work directly with front office team.
We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Maintain the Sundries shop, keeping up with inventory and ordering as necessary
- Training all new Front Desk Agents to provide exceptional customer service
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed
$65-70k/year
$500 Sign on/Retention Bonus - $250 paid after 30 days and $250 after 90 days
Bonus eligible position
Please apply directly at careers-phg.icims.com/jobs
We are seeking an experienced Food & Beverage professional, who has previously had oversight of high-end establishments.
Major Functions: Oversight for 3 meal/day restaurant operation, coffee shop and concierge lounge. Performs the opening and closing responsibilities of the dining room. Supervises employees on shift. Oversees guest relations and guest inquiries. Trains employees on guidelines of operations and understands individual positions. Understands new design elements and signature Renaissance Indianapolis North items. Works closely with executive chef on menu items and signature offerings.
Essential Functions:
- Must possess valid Indiana Liquor Service card and have on file.
- Provides the highest quality of service to the customer at all times through Savvy Customer Service.
- Ensures all Renaissance standards, in regards to restaurants and all F & B, are adhered to.
- Supervises and coordinates the activities of the dining room staff.
- Ensures all staff have the tools to do their jobs and have a clear vision of what outcomes are expected.
- Interprets company policies and provides a safe working environment by ensuring compliance with safety programs.
- Ensures all associates have a valid Indiana Liquor Service Card on file.
- Monitors and ensures compliance with policies and procedures.
- Ensures all brand standard items are executed every shift.
- Ensures adherence to the Employee Conduct Policy.
- Ensures all staff have complete knowledge of Renaissance programs.
- Interviews applicants. Orients and trains new employees. Conducts ongoing training of all restaurant employees to increase job knowledge and skill level.
- Coaches and counsels employees to encourage positive behaviors and correct negative behaviors.
- Conducts regular department meetings to review new procedures and solicits input from all employees.
- Promotes teamwork and employee moral at mandatory monthly meetings and provides minutes.
- Interprets job specifications to dining room and assigns duties.
- Analyzes and resolves work problems or assists employees in solving work problems.
- Initiates or suggests plans to motivate employees to achieve work-related goals.
- Monitors dining room uniform standards.
- Assists in Marketing Grill 39
- Updates as needed policies and procedures in Grille 39.
- Conducts departmental stand ups reviewing Renaissance service standards.
- After service training, assists in ensuring staff continues to learn the importance of excellent service.
- Tracks all guest issues and preferences in GXI.
- Inputs weekly payroll as required and properly stores previous week’s time cards. Completes weekly progress report and reconciles with payroll register.
- Counts bank and verifies amount.
- Prepares cash register for operation.
- Reads manager’s pass on long, checks schedule and calls in staff as needed.
- Unlocks all accessible areas and checks for cleanliness and operability.
- Makes assignments for shift to include extra cleaning assignments.
- Balances all credit cards at the close of the shift ensuring that each one has been approved for the appropriate amount and has been entered as a journal entry.
- Closes out register.
- Counts and locks up cash drawer.
- Makes appropriate notes in manager’s pass on log.
- Performs Manager on Duty activities as needed.
- Meets productivity and budgeted financial goals.
- Communication with staff and with other departments.
- Develops and implements suggestive selling programs and promotions.
- Assists staff when needed in order to best serve the guest.
- Meets with sales and food and beverage departments once a week to verify group forecast and orders any special services as needed.
- Briefs all employees at start of shift of special needs for the day or week.
- Makes sure that all liquor deliveries are put away in a timely manner.
- Conducts monthly beverage inventory and extension w/pricing updates.
- Assists in drawing up a master cleaning schedule, gives to each employee in writing and follows through on its procedures.
- Responsible for providing adequate staff to execute daily operations.
- Will be responsible for covering any call offs.
- Updates all GSS Scores and posts to review with staff weekly.
- Wears proper uniform and name tag at all times in accordance with the Standards of Personal Appearance.
- Has a thorough knowledge of emergency procedures.
- Practices safety standards at all times.
- Is able to move items weighing up to 30 pounds.
- Adheres to all work rules, procedures and policies established by the company, including but not limited to, those contained in the Employee Handbook.
- Other duties as assigned of which the employee is capable of performing.
- Will proactively address deficient areas with measurable results and efforts to be taken.
- Attends all pre and post con meetings.
- Participates in daily BEO meetings.
- Performs all other duties deemed necessary by management.
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The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.
We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.
Every day is different, but you’ll mostly be:
- Building guest relationships through a swift, professional and highly personal service.
- Collaborating and sharing expert local knowledge of events, places of interests and restaurants.
- Resolving guest issues and using their feedback to improve guest satisfaction.
- Delegating duties to your team while also setting exceptional standards.
- Ensuring every guest enjoys discretion, ethical behavior, privacy and confidentiality.
- Leading the way as a brand ambassador to promote the hotel’s other businesses.
- Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgement, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
- Organize, set-up and monitor food & beverage program in Concierge Lounge.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Listen and extend assistance in order to resolve problems.
- Plan and implement detailed steps by using experienced judgement and discretion.
Communication and customer service skills:
- Hands-on experience in a 5-star hotel.
- Strive for excellence in an eager and motivated manner.
- Possess the ability to work under pressure.
- Demonstrate exceptional timekeeping and reliability.
Position is eligible for monthly attendance bonuses and quarterly incentive plan.
$500 in sign on bonuses! ($250 paid after 30 days; $250 paid after 90 days)
Please apply directly to our website: careers-phg.icims.com/jobs
We are looking for a highly motivated, customer focused Breakfast/Lunch Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
$17.50/hour
This position is eligible for $500 in sign on bonuses ($250 paid after 30 days; $250 paid after 90 days), in addition to quarterly performance incentives and monthly attendance bonuses.
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Cooks assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (banquet food prep, grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will read and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients
$500 Sign on Bonus ($250 paid after 30 and 90 days)
Quarterly Incentive and Monthly Attendance Bonuses available
$13.00/hour plus tips
Provide exceptional service to our top or upgraded guests on the club level in the lounge. To provide exceptional food and beverage in the lounge and ensure it is maintained to the highest quality. Assist guests with any needs in regards to the hotel and local area. Create professional relationships with our most frequent guests, provide unexpected delights and an exceptional experience for all guests.
$500 Sign on Bonus ($250 paid after 30 days; $250 paid after 90 days)
Uncapped bonus potential
We are looking for a highly motivated and analytical individual with experience in driving sales revenues for hotels or resorts to join our team as Sales Manager for our youth sports market. This role is a key position that will be responsible proactively soliciting and managing group business in the assigned vertical market and the assigned geographical market. Actively up-sells to maximize revenue opportunities. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to continue to grow the account.
The successful candidate will have a proven track record of achieving sales goals, be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.
Your Role:
- Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area.
- Book meetings, conferences, and social guests from assigned areas.
- Dedicate majority of time to direct telephone sales.
- Rework and maintain old account files and solicit new accounts.
- Respond to all correspondence from assigned areas and trace dates for reworking and follow up.
- Set-up site inspections and follow through.
- Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association.
- Maintain a constant contact with planners; maintain membership and contacts in hotel industry associations.
- Maintain a working relationship with departments interacting with convention groups.
- Develop new accounts
- Stay abreast of industry trends and make recommendations of changes, which would affect operations.
- Maintain accurate forecast and recap information.
- Set-up and conduct site inspections for entire property.
- Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis.
Responsible for seating guests, guest engagement, bussing of tables, and general clean up of work area.
The Director of Marketing will be responsible for defining and maintaining the hotel’s brand positioning and driving both transient, group and outlet revenue through ecommerce efforts,public relations and promotional efforts.
Executes annual media plans. Coordinates and oversees ad, website and collateral production.This includes negotiating contracts, initiating request for artwork, copywriting, approving artwork, providing follow-up, processing invoices, maintaining the budget and assessing ad effectiveness.
Participates in branding discussions and monitors brand cohesiveness through all marketing materials .
Analyst, Hotel Investment & Acquisitions
Pyramid is seeking to add a full-time Hotel Investment & Acquisitions Analyst to its Business Development Team. Pyramid will be aggressively seeking new business opportunities and will require a skilled, high-energy Analyst to support the initiative. The candidate will report directly to the Director of Acquisitions & Development and will be actively involved in the diligence and underwriting of new investment opportunities.
Responsibilities
- Produce financial modeling of new acquisitions, development, and management opportunities across all Hotel and Resort property types
- Prepare detailed market due diligence and research, including supply/demand fundamentals, economic trends, and comparable sales, etc.
- Travel and tour prospective hotels and markets to gain insight into positioning and competitive landscape
- Uncover value-add and operational improvement opportunities in targeted hotel investments
- Create compelling and creative business plans for various new business opportunities
- Produce written materials and analysis for memos and presentations
- Deal-level support to investment and operations teams on live transactions
- Support acquisition/development financing and refinancing when appropriate for various new ventures
- Perform other ad-hoc analyses as assigned
This Executive Level position will oversee all aspects of the Finance/Accounting Department in a centralized environment. The Director of Finance will report to the General Manager and VP of Finance. Will act as a mentor and be very involved with the day-to-day operations of the hotel and the department.
Responsibilities
- Effectively manage and communicate cash flow related issues, as required to management and ownership.
- Coordinate the completion of all forecasts and budgets as required, with the full and active participation of Executive Team and department managers.
- Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives.
- Ensure that all balance sheet accounts are reconciled on a timely basis.
- Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records.
- Direct and/or prepare all financial reports in accordance with the company’s requirements meeting various due dates and deadlines.
- Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.
We are looking for a experienced Maintenance person, who is highly motivated, and detail oriented to join our team at a Maintenance Engineer! This individual performs a variety of maintenance trade functions such as the installation, maintenance, or repair of equipment, HVAC, Painting, wall repair, tile work and upkeep of the preventative maintenance program of the resort/hotel. You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude.
If you are a maintenance person who enjoys making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Performs general maintenance of building and facility mechanical, electrical, and plumbing systems.
- Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors.
- Makes repairs on plumbing fixtures, piping, drains and sanitary systems.
- Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc.
- Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment.
- Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.
$16.50 Hourly - Medical, Dental, Vision, 401K, Hotel Room Discounts
JOB SUMMARY
We are seeking a committed and passionate hospitality professional to attend to our rooms in a quiet and orderly manner in accordance with the Hilton Garden Inn Hotel standards of quality. This position will encompass cleaning, dusting, bed making, vacuuming and replacing of amenities. This is an exciting opportunity for an individual to become part of a team always pushing one another to raise the bar.
KEY RESPONSIBILITIES
The primary responsibilities of the Room Attendant at the Hilton Garden Inn Phoenix Airport North Hotel include but are not limited to:
- Cleans and vacuums guests’ rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests’ needs, maintaining a clean environment for hotel guests in accordance with a high quality standards.
- Calls Housekeeping Office to report any room deficiencies (light bulbs, broken items etc)
- Update daily assignment sheet with rooms completed and note robes missing.
- Report missing items such as: robes, cotton boxes, blotters to the office.
- Report items left behind by a guest to the office and bring items to Security.
- Use proper materials and cleaning products designated by the housekeeping department.
- Maintain equipment in a clean and safe condition.
- Ensure Housekeeping closet on the floor is clean and tidy.
- Perform other duties and special daily tasks as assigned by floor supervisor and Executive Housekeeper.
- Communicate with Manager/Supervisor throughout shift to be aware of the work and rooms that need additional attention.
The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler�s checks and other forms of payment. Convert foreign currency at current posted rates. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance
JOB SUMMARY - This is a part-time position
The Night Auditor is responsible for performing close of day reports, and audits for the hotel Front Office. This position will account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts and running and distributing daily reports. The Night Auditor will also function as the primary contact for guests upon arrival and departure between the hours of 11 PM and 7 AM, by greeting guests at the Front Desk and processing check-in and check-out transactions.
Experience:
Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred.
Previous experience in Night Audit is preferred.
KEY RESPONSIBILITIES
The primary responsibilities for the Night Auditor include, but are not limited to:
- Greet guests immediately with a friendly and sincere welcome.
- Complete the registration process by inputting and retrieving information with routine efficiency from the computer system, confirming pertinent information, including number of guest rooms and room rate.
- Follow all specified procedures to audit the shift closing of all Front Office staff.
- Produce accurate and timely reports, and correctly handle all cash transactions.
- Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports walked to Accounting.
- Reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift.
- Balance and audit for accuracy, including; room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports.
- Complete and transmit daily Management and Accounting reports, and supporting documents.
- Perform all other Front Desk duties, which may include, assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest’s messages.
JOB SUMMARY
We are seeking a skilled, committed and passionate culinary professional for the position of Cook at the Marriott Phoenix Chandler Hotel. This position will be responsible for the preparation of stations, production of food, execution of menu items and pristine plate presentation that surpasses guest expectations. This is an exciting opportunity for an individual to become part of a team always pushing one another to raise the bar. The ideal candidate will have at least one year of relevant experience, with hot line experience required.
Experience:
Must have at least one (1) or more years of related Culinary experience, with experience in Hospitality preferred.
KEY RESPONSIBILITIES
The primary responsibilities for the Cook include but are not limited to:
- Completes daily prep responsibilities and sets line for service.
- Prepare all hot food items according to standard recipes and/or as specified on guest check.
- Ensure consistency of product for the guest.
- Check the quality of the food as it arrives in the kitchen and informs the Chef of damaged product.
- Properly labels, dates, storage of all food.
- Maintains work area in a safe and sanitary manner, and reports safety issues.
- Maintains high standards of food preparation in a timely fashion while performing multi tasks.
- Works closely with standard recipes and presentations in order to meet required food costs and obtain uniform quality.
- Maintains product consistency, seasoning of food, and plate presentation.
- Continuously looks for ways to increase productivity.
- Handles food and rotates it according to established procedures, including cooking and cooling temperatures.
- Utilizes proper and safe knife skills.
- Order food requisitions with collaboration of Chef according to business.
- Respects and accommodates the food server’s request regarding guest’s personality, preference, and requests.
- Maintains a full line of communication with F&B Staff.
- Performs any other tasks as assigned by Chef and assists in any area needed.
The Manager of Accounting reports to the Vice President of Finance in the Corporate Accounting group. This position
will supervise the daily accounting and finance activities of support staff and to ensure the completeness, accuracy
and timeliness of company accounting records. Must possess excellent analytical and communications skills,
demonstrate leadership and initiative skills and be able to work independently in order to see assignments through
to completion.
Duties and Responsibilities:
Duties include, but are not limited to, the following:
-Mentoring and coaching support staff
-Maintain the general ledger and control chart of accounts
-Manage the month end, quarter end, and year end close processes and internal reporting including
optimizing the month-end close checklist, implementing pre-close activities, and shortening the close
calendar
-Direct, coordinate, and review deliverables of support staff, that is focused on AR, AP, treasury
management, expense coding, and journal entries for daily and close activities
-Collaborate inside and outside of finance to build scalable processes to support growth while also ensuring
accuracy, compliance, and integrity
-Coordinate with the Vice President of Finance to provide supporting documentation for the year-end
financial audit by an independent, third-party auditor
-Assist various tax teams and preparers to provide information needed to complete returns
-Work with finance leadership to develop efficient workflow processes, mitigate risk and ensure financial
controls effectuating a smooth month-end close cycle
-Perform other related duties as necessary or assigned including ad hoc analysis and projects
We're looking for capable Room Attendants who can be flexible enough to work weekends.
The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.
Valid Driver License required as secondary tasks may include driving shuttle during peak times.
The Engineer will:
- Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs. climb ladders up to 30 feet high and reach in all directions, often times overhead.
Detailed record keeping in English is required for logs and inspection sheets.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order.
- Perform all the essential functions of Shift Engineer when required.
Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
- Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.
- Basic mechanical aptitude for operation and repair of hotel equipment.
- Skill in the use of related tools (including both hand and electric tools).
- Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions.
- Ability to perform tasks requiring bending, stooping and kneeling.
- Ability to push and pull objects or materials weighing up to 200 lbs.
- Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead.
- Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high.
- Ability to work alone with minimal supervision.
- Ability to deal with a number of problems requiring initiative and good judgement.
- Ability to move and work throughout the hotel for the duration of the shift.