We are looking for a highly motivated and analytical individual with experience in driving sales revenues for hotels or resorts to join our team as Sales Manager. This role is a key position that will be responsible proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market.  Actively up-sells to maximize revenue opportunities.  Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to continue to grow the account.   The successful candidate will have a proven track record of achieving sales goals, be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.   Your Role: - Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area.  - Book meetings, conferences, and social guests from assigned areas.  - Dedicate majority of time to direct telephone sales. - Rework and maintain old account files and solicit new accounts. - Respond to all correspondence from assigned areas and trace dates for reworking and follow up. - Set-up site inspections and follow through. - Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association. - Maintain a constant contact with Corporate and Association meeting planners; maintain membership and contacts in hotel industry associations. - Maintain a working relationship with departments interacting with convention groups. - Develop new accounts - Stay abreast of industry trends and make recommendations of changes, which would affect operations. - Maintain accurate forecast and recap information. - Set-up and conduct site inspections for entire property. - Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis.

  The Hilton Birmingham at UAB is looking for  Full-time Line Cook to add to our Food and Beverage Department!   We are looking for that person who loves that they do and working together as a team in pleasing guests and adding on to the full-service hotel experience!! Your proven experience in the kitchen will give you an excellent understanding of various cooking methods, ingredients, and safety procedures as well as the equipment used in a commercial kitchen and your own knives and tools.   Our culture and values: Pyramid Global Hospitality is recognized across the industry for our culture. Pyramid empowers its team members at every level of the organization to “Be The Difference” and is recognized in the industry as a people-first organization both in spirit and in practice, a workplace of respect, collaboration, honesty, and integrity, and an organization that is dedicated to developing individuals on their career path.     Key Responsibilities: - Cook food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards. - Set up and stock workstations with necessary supplies in a timely manner. - Work together with the kitchen team in both roles of line cook and/or banquet cook as needed. - Observe Health Department guidelines for food handling and sanitation, especially focusing on wearing required PPE, and proper cleaning and sanitizing of workstation surfaces, side boards, and refrigerators. - Strictly follow all required cross-contamination protocols.

  We are seeking Housekeeping Room Attendants to perform a variety of cleaning activities and ensuring all guest rooms are cared for and inspected according to standards.       Duties for the Housekeeping Attendant include:  - Cleaning and arranging guest rooms to hotel standards for guest arrival - Sanitizing, vacuuming, mopping, dusting and polishing - Collecting and changing bed linen - Replenishing room supplies - Cleaning/polishing/sanitizing toilets, taps, sinks, bathtubs, mirrors, trash cans, floors  - Removing trash from guest rooms

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

$20/hr guaranteed for 90 days!!!   Apply now by simply submitting your resume!!     The Birmingham Hilton at UAB is looking for an experienced Restaurant Server to provide excellent service to our customers. As a Hilton at UAB Restaurant Server, you will enjoy great benefits and awesome perks such as daily free lunch provided to all staff, free covered parking in the hotel garage, awesome employee discounts and our convenient location!      The Restaurant Server will: - Enjoy creating a first class experience in our restaurant with a passion for both great people and delicious food - Demonstrate knowledge of the menu, restaurant, hotel and surrounding area - Accurately take orders and confirm special requests - Inspect all food and beverages for accuracy and presentation before delivering - Follow up with customers to ensure satisfaction responding proactively to any customer needs - Maintain a clean, safe and healthy work environment - Complete all opening and closing side work - Greet and seat customers when needed - Ensure necessary supplies are stocked  

POSITION PURPOSE: Set-up of banquet room and serve food and/or beverages in a friendly, courteous and professional manner according to Hilton and Pyramid Hotels' high standards of quality.   ESSENTIAL FUNCTIONS: - Set-up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware. - Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. - Greet guests and respond to requests in a friendly and courteous manner. - Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. - Replenish beverages as necessary, and check with guests for overall satisfaction. - Practice teamwork and "Clean as you go" policies. - Once banquet is complete, reset banquet room according to hotel specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas.  

SUMMARY The Breakfast Attendant/Barista is primarily responsible for greeting guests, preparing and serving beverages and maintaining breakfast area while promoting a friendly environment, and providing an exceptional guest experience. ESSENTIAL JOB FUNCTIONS - Provide guest with friendly, fast and personalized service in accordance with Brand/Company and Hotel standards - Accurately prepare beverages and light meals for guests in a welcoming and fast-paced manner - Generate customer satisfaction - Maintain breakfast area - Respond proactively to customer concerns

$16.25 per hour starting plus TIPS, Incentives, and quarterly bonus.  Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

The Cleveland Marriott East, in Beachwood, is looking for a capable, committed Maintenance Technician who will plan an important role in keeping our hotel functioning to the high quality standards of the Pyramid Hotel Group.   We offer excellent benefits, PTO, bonuses and a winning team of coworkers.  Our hotel has 300 rooms and was recently renovated, the technician will keep the hotel in tip-top shape.   The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs - work availability of 1st and 2nd shift as well as weekends is required. To quality, you must have previous engineering experience.

We're looking for a capable Restaurant Server who will welcome and serve customers, take and deliver orders with a friendly can-do" attitude.  The Restaurant Server maintains a clean work area and makes sure all supplies are stocked

We're looking for a capable Restaurant Server who will welcome and serve customers, take and deliver orders with a friendly can-do" attitude.  The Restaurant Server maintains a clean work area and makes sure all supplies are stocked

We're looking for a capable Restaurant Server who will welcome and serve customers, take and deliver orders with a friendly can-do" attitude.  Should be available to work both AM and PM Shifts.  The Restaurant Server maintains a clean work area and makes sure all supplies are stocked

We're seeking an outgoing individual to greet cafe guests in our restaurant.  You'll provide a welcoming smile, and directing guests to tables and handling their checks in an efficient manner will be your priority. Mature, professional, friendly and previous customer service and cash handling experience a must.

The Lodge at Jetblue is seeking experienced cooks for our very busy cafe style environment.  Must have previous culinary experience and be comfortable with working in the public view.   This is a guest facing position 

The Lodge at JetBlue is seeking to fill Housekeeping positions.  The Lodge has single occupany dorm style rooms.  No double occupancy or party rooms.  Come work for the best family atmosphere in town.  

We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

Are you a morning person? No nights when you are hired as a breakfast and lunch server at the Beachwood Marriott. Our pay rate is $8.00 + tips.  Inclusive of tips, you can expect to earn $19-$24 per hour.     We're looking for an individual with a great Yes I Can" caring attitude to join our restaurant team as a full-time Server. The position requires working weekend mornings.   This individual must ensure guest satisfaction in the dining room area (and throughout the hotel) by serving the guests and maintaining cleanliness at all times in accordance to company policies.   Our servers are the local connection for travelers on business or pleasure.   Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation

The Hampton Inn Livonia, professionally managed by Benchmark Pyramid Hotel Group, is currently seeking a friendly and service oriented housekeeping utility worker (aka Houseperson) to join our housekeeping team.    The Houseperson is responsible for cleaning public spaces and assisting the room attendants with linens and other housekeeping supplies, while responding to guest requests for housekeeping service.  Responsibilities may also include laundry and special cleaning projects.  

The Hampton Inn Livonia, professionally managed by Benchmark Pyramid Hotel Group, is currently seeking friendly and detail oriented housekeepers to join our housekeeping team.    Responsibilities include cleaning guest rooms, public spaces, assisting in laundry and special cleaning projects.   

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.    If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - You will park and retrieve guests vehicles as requested - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm". Excellent Benefits!   401k after 90 days, company match to 4% Quarterly Bonus Eligibility Medical/ Dental/Vision Insurance  Company-paid and Optional Life Insurance Company-paid and Optional Accidental Insurance Critical Illness and Hospitalization Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Vacation and Paid Time-Off Policies Work-Life Balance support resources Hilton Hotel Discounts Worldwide Pyramid Global Hospitality Discounts