We are looking for a diligent night auditor to join our hotel staff. You will be responsible for bookkeeping and keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift. To be successful as a night auditor, you should have excellent attention to detail, financial savvy, and a strong aptitude for customer service. Top candidates will be able to manage their time wisely, in order to properly prioritize their various duties. Night Auditor Responsibilities: - Keeping hotel financial records in order. - Processing invoices, transactions, room charges, refunds, etc. - Preparing and distributing employee checks. - Verifying that all accounts are balanced and supported by documentation. - Checking guests in and out of the hotel. - Responding to guests' needs, requests, and complaints. - Answering the phone and making reservations. - Summarizing each night's operations and listing any follow-up tasks for management. - Following End of Day procedures. -   Sign On Bonus - $350 - Sign On Bonus

At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match, and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you!

At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match, and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service to others. Our Core Values involve personal development, people, and a desire for wanting everyone to succeed. We believe each member of our team has a key part to play in our delivery of outstanding customer service and memorable experiences for each guest. We strive to run a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you!

As an Area Revenue Manager, you will play a crucial role in maximizing revenue and optimizing profitability across our group of hotels. You will be responsible for developing and implementing effective revenue management strategies, pricing strategies, and distribution tactics to drive revenue growth and market share. The successful candidate will have a deep understanding of the hospitality industry, excellent analytical skills, and the ability to collaborate effectively with various stakeholders.   Responsibilities: - Develop and execute revenue management strategies to optimize pricing, occupancy, and revenue for the group of hotels. - Monitor and analyze market trends, competitor activities, and customer behavior to identify revenue opportunities and recommend appropriate pricing adjustments. - Utilize revenue management systems and tools to forecast demand, set pricing, and manage availability for different room types and hotel segments. - Collaborate with sales and marketing teams to develop pricing and promotional strategies that drive demand and increase market share. - Conduct regular performance analysis and reporting, providing insights and recommendations to senior management. - Implement and manage effective distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and direct booking channels. - Conduct ongoing training and workshops to educate hotel teams on revenue management concepts and best practices. - Stay up-to-date with industry trends, technologies, and best practices in revenue management, and apply them to drive continuous

We are seeking a Sous Chef who will be responsible for assisting in the operations of the kitchen. This includes coordinating the activities of the line cooks and overseeing food production operations to ensure that quality standards are maintained for the restaurant and banquets.

We're looking for a capable Restaurant Server who will welcome and serve customers, take and deliver orders with a friendly can-do" attitude. The Restaurant Server maintains a clean work area and makes sure all supplies are stocked

The Westin Tampa Bay is seeking to fill our Barista position.  Must have extensive customer service skills and experienced in speciality coffees 

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Laundry Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest linens.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Laundry duties as required (including washing drying / ironing and folding of all SPI guest rooms linen as well as restaurant/catering linens - Keep laundry area/ common areas of the property clean and organized - Daily cleaning of housekeeping and maintenance staff restrooms - To understand the proper utilization of equipment and chemicals, and the knowledge of appropriate safety procedures - Assist houseman and housekeepers as necessary - Help maintain a safe work environment - Always respond in a friendly, helpful manner to other team members.

We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

Come grow with us! Pyramid Hotel Group is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first! We have an amazing opportunity for a Director of Human Resources at Lake Arrowhead Resort & Spa.    Reporting to the General Manager, the Human Resources Director (HRD) is responsible for ensuring the efficient administration and management of all human resources functions including: - recruiting - training - employee relations matters - wage & benefit administration - worker's compensation management - compliance with statuary requirements - budgeting and the coordination of related activities in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives The Human Resources Director serves on the Executive Committee and must be highly visible to employees throughout the hotel. Duties include (but are not limited to): - recruiting - interviewing - hiring - retention of qualified employees - overseeing payroll functions - direction and administration of the employee reward & recognition program - making sure employees are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs - development, implementation, and administration of policies and programs related to the management of all hotel staff - making sure the hotel's HR function complies with all state and federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating any new requirements - preparing annual budget forecasts for the Human Resource Department - being responsible for safety programs and Workers' Compensation benefits - maintaining all hotel personnel records and Human Resource files, ensuring confidentiality

BOSTON HARBOR HOTEL   JOB SUMMARY We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Valet Parker at the Boston Harbor Hotel, Boston’s only Forbes Five-Star waterfront hotel. This position is responsible to greet and welcome all guests and patrons in a courteous, professional and efficient manner and to assist with the transportation of luggage from the reception area to the guestrooms and vice versa.   CANDIDATE PROFILE   Experience: Must have at least (1) or more years of experience, with a combination of previous Guest Services experience in a Luxury Environment preferred.   KEY RESPONSIBILITIES The primary responsibilities for the Bellperson include the following but are not limited to: - Secure luggage from all incoming guests upon check in; obtain room key and escort guest to room. - Place luggage in respective areas in guestroom, i.e. on luggage rack, in closet etc.... - Assist all departing guests with luggage transport from guestroom to front entrance. - Familiarize all guests with room amenities including temperature control unit, remote controlled television, mini bar, etc. - Inform guests of all hotel facilities including the hours of operation of the restaurants, lounges, health club/spa and gift shop. - Ensure prompt professional response to all guest requests for service. - Store and retrieve luggage from bell closet as needed while regularly logging such activity. - Deliver all messages and mail to in house guests in a timely manner. - Deliver any miscellaneous items i.e. flowers, packages, brochures, etc.. to guestrooms, banquet rooms or hotel offices as directed. - Assist guests with directions and other information. - Assist and relieve concierge staff whenever needed.   JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Demonstrated ability to work cohesively with a team. - Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. - Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. - Must be familiar with the local area. - Ability to transport (pull, push) up to 50 lbs.   The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 

Let your Hospitality career take off with us!   We have just increased our hourly rate to provide YOU a higher base rate of pay.   Our vision is to fill the earth with the light and warmth of hospitality. If you believe in this vision please apply so that we can get you scheduled for an interview.   Job Description: This positions will require that you greet and register guest, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.   - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - Keep housekeeping and other departments informed of any special requests, late check-outs and special needs areas. - Other duties as assigned, of which the associate is capable of performing.     Here are some perks you can enjoy when joining our team: - Competitive wages - Quarterly Bonus - Global Hotel Discounts at Hilton hotels and resorts.                        

DoubleTree by Hilton Jacksonville Airport is seeking an experienced, ambitious, well groomed Catering Sales Manager to join our Team of Hospitality Professionals! Position is full-time non-exempt Manager position including quarterly bonus potential and benefits available that include medical, dental, vision personal time off, STD, LTD, holiday pay and matched 401K.   Catering Sales Manager will solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals throught efforts including outside sales calls, telemarketing, mailings, networking  new and existing accounts to meet/exceed revenue goals throught telephone solicitation, outside sales calls, site inspections and written communication. He/she prepares correspondence to customers, internal booking reports and file maintenance.   Responsibilities: - Respond to customer inquiries to develop and maintain relationships with key clients. - Conduct propety tours and participate in trade shows, industry and community events. - Collect and ensure all details are collected from the Clent and outlined in BEO. - Develop and maintain good relationships with officials and representatives of local community groups, local clients and companies. - Work with clients in order to obtain all final details, i.e. food & beverage, room set-up and audio visual requirements. - Enusre quick, efficient reponses to customer issues, comments and problems to ensure a quality experience and enhance future business. - Must be able to prioritize departmental functions to meet due dates and deadlines. - Act as liaison between client and operating departments to ensure a successful even and generate repeat business.    

Pyramid Global Hospitality is looking for housekeepers who are service minded, energetic, and detail oriented to join our team at our prestigious hotel locations in Farmington Hills!   Responsibilities include: - Clean and vacuum guest rooms - Collect soiled linens for laundering, make beds, replenish room supplies and empty trash. - Respond to guest needs - Maintain a clean environment for hotel guests in accordance with the high-quality standards of Pyramid Global Hospitality.

The Holiday Inn & Suites Farmington Hills, professionally managed by Benchmark-Pyramid Hotels, is currently seeking a full time Front Office Manager to join our team.    We are looking for someone who will ensure that all customers receive top-quality service. This individual will be responsible for greeting customers in a professional manner and responding to any inquiries they might have. The Front Office Manager must be able to perform these duties while monitoring the overall flow of the hotel's lobby and must also be able to work independently. Responsibilities: - Greet visitors and guests in a friendly manner. - Answer phone calls and respond to visitors' requests. - Relay information to and from tour managers. - Carry out all company policies and procedures related to guest service. - Work as part of a team. - Assist with scheduling, ordering and receiving. - Assist with training, implementing policy and procedure, and accountability. - Have good communication skills.

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further than  Pyramid Global Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

We are looking for a experienced Maintenance person, who is highly motivated, and detail oriented to join our team at a Maintenance Engineer!  This individual performs a variety of maintenance trade functions such as the installation, maintenance, or repair of equipment, HVAC, Painting, wall repair, tile work and upkeep of the preventative maintenance program of the resort/hotel.    You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude.   If you are a maintenance person who enjoys making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Performs general maintenance of building and facility mechanical, electrical, and plumbing systems. - Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors. - Makes repairs on plumbing fixtures, piping, drains and sanitary systems. - Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc. - Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment. - Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.