Come grow with us!   Pyramid Global Hospitality is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first!   We have an amazing opportunity for a Human Resources Manager at Pine Mountain Ski & Golf Resort/Four Seasons Island Resort.    Reporting to the General Manager, the Human Resources Manager is responsible for ensuring the efficient administration and management of all human resources functions including: - recruiting - training - employee relations matters - wage & benefit administration - worker's compensation management - compliance with statuary requirements - budgeting and the coordination of related activities in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives The Human Resources Manager must be highly visible to employees throughout the resort. Duties include (but are not limited to): - recruiting - interviewing - hiring - retention of qualified employees - overseeing payroll functions - direction and administration of the employee reward & recognition program - making sure employees are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs - development, implementation, and administration of policies and programs related to the management of all hotel staff - making sure the hotel's HR function complies with all state and federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating any new requirements - preparing annual budget forecasts for the Human Resource Department - being responsible for safety programs and Workers' Compensation benefits - maintaining all hotel personnel records and Human Resource files, ensuring confidentiality

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!  Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.  The Cooks assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you! Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry) - You will have the opportunity to experience using knives and various kitchen equipment - You will read and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients

Starting hourly rate: $15.50   POSITION PURPOSE: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality. ESSENTIAL FUNCTIONS: Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Practice Teamwork" and "Clean as you go" policies. Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas. Mandatory attendance for monthly departmental meetings. Other: Regular attendance in conformance with the standards

What you will have an opportunity to do:   We are looking for a highly motivated individuals to join our memory making Activities team!  The ideal candidate uses their engaging personality to create a fun and memorable experiences for our Resort guests.  Your Role: - Greeting guests as they enter the indoor and outdoor pool facilities and creating a positive experience and tending to their needs during their visit. - Enforce area rules and ensure only those who enter facilities have proper id for access. - Take reservations for, lead and conduct activities for children and adults.  Supervise children’s activities for ages 4 – 12. - Rent out recreational equipment and process payments. - Maintaining updated communication with Activities staff and Resort staff regarding updates to operations and activities offered. - Following daily cleaning and stocking expectations including: - Maintaining cleanliness of common areas throughout the pool areas, restrooms, virtual reality and arcade/game room, cinema, Rainbow Point activities area as well as other indoor and outdoor activity areas on site, i.e., fire pits, beach. - Folding and restocking laundry as well as pushing full dirty laundry bins to laundry area and pushing clean full laundry bins back to the pool areas, restocking soap and paper goods and other supplies. - "Be the difference" with all guest and employees and do more than just “the norm"   Your Environment:  Varied indoor temperatures including high humidity and warm temperatures in the pool areas, controlled temperature in most other resort areas, as well as outdoor pool and lawn environment.  Overall volumes can vary from low to loud in high activity areas.  Standing and walking on hard surface tile flooring, pool deck and carpet - non-slip shoes a must!     

SUMMARY Manage the Food and Beverage outlets operation of this 300+ room hotel. Deliver expected results in the areas of customer service, associate satisfaction RESPONSIBILITIES � Attains food and beverage sales goals by executing marketing strategies and controlling costs. � Prepares market plan by developing strategies to increase market share. Analyses sales, reviews competitive surveys and develops new plan. � Executes market plan by implementing agreed upon strategies. Utilizes effective management practices in order to set goals, develop strategies, evaluate results and adjust strategies as required. � Insures that menu engineering supports marketing goals by selecting menu items and recommending prices based on competition and market trends. � Insures that each department is run in accordance with the food and beverage standards of operations. � Maintains control of food, beverage and supply costs and inventory by adhering to standards for purchasing and inventory control. The Food and Beverage Manager also insures that department training goals are executed on an on-going basis � Insures that management employees utilize �train the trainer� skills while conducting training programs. � Monitors training and follow-up to ensure that all employees received training on and on-going basis.

The Facilities Supervisor oversees the operation of the maintenance department and team members, and perform repairs needed on property. - This is a Full-time position. - $25.00 per hour.  Responsibilities - Supervises the staff in maintenance department. - Responds to guest’s maintenance requests and questions. - Train, coach, and support the maintenance team. - Assists in creating work schedules for team. - Organize and participate in department meetings and maintain records and data pertaining to Property Operations. - Maintain inventory of maintenance tools/supplies. - Coordinate with outside contractors.  Qualifications - Valid Texas Driver's License - 2 years of supervisory experience strongly preferred. Experience in a similar position in hotels is a plus. - Must be able to read and utilize HVAC, electrical, mechanical, and plumbing blueprints and schematic diagrams. - Skills in mechanical, electrical, and HVAC/R areas required.   Job Tag: CareersInMaintenance

Join an amazing team at a very unique and special property! Be a leader in creating a people-first culture! Hotel experience, preferably in a resort, is ideal.   Reporting to the General Manager, the Human Resources Director (HRD) is responsible for ensuring the efficient administration and management of all human resources functions including: - Recruiting: The HRD oversees the recruitment process, which involves sourcing, interviewing, and hiring qualified candidates to fill vacant positions within the organization. - Training: The HRD is responsible for planning, implementing, and monitoring training programs that help employees develop their skills and capabilities to their maximum potential. - Employee Relations Matters: Handling various aspects of employee relations, such as conflict resolution, disciplinary actions, and addressing employee grievances or concerns. - Wage & Benefit Administration: Managing compensation and benefits programs to ensure competitive and fair compensation packages for employees. - Worker's Compensation Management: Overseeing and managing worker's compensation benefits, ensuring that employees receive proper support in case of workplace injuries. - Compliance with Statutory Requirements: Ensuring that the organization's HR practices and policies comply with state and federal employment laws and regulations. - Budgeting: Developing and managing the budget for the Human Resources Department, including forecasting and allocating resources for various HR activities. - Employee Reward & Recognition Program: Developing and administering programs that recognize and reward employee achievements and contributions. - Payroll Functions: Overseeing payroll processes to ensure accurate and timely payment of employee salaries and wages. - Policy and Program Development: Creating and implementing HR policies, procedures, and programs that align with the organization's goals and values. - Executive Committee Participation: Serving as a member of the Executive Committee, contributing HR insights and strategies to the overall business decision-making process. - Personnel Records Management: Maintaining confidential personnel records and HR files for all employees. - Safety Programs: Taking responsibility for safety programs to ensure a safe working environment for all employees. - Leadership and Visibility: Being highly visible and accessible to employees throughout the organization, providing guidance and support. - Continuous Improvement: Regularly reviewing and updating HR practices to ensure they remain effective and compliant with evolving laws and regulations.

~ THIS POSITION IS FOR 3RD SHIFT - 11pm - 7:30am ~   We're looking for a skilled, capable Maintenance Engineer to help keep our facility in tip-top shape. Our Engineering Department keeps the mainspring ticking around our property. From electrical to HVAC, to plumbing and carpentry, our engineers are the best at repairs.   As the Maintenance Engineer, you'll provide room touch-up, testing and repairs, fine tuning of guest room appliances, furniture, fixtures, and equipment.   A background in hotel or apartment/high-rise maintenance will qualify you. A positive attitude and a "can-do" spirit will land you this opportunity.  

We're looking for a skilled, capable Maintenance Engineer to help keep our facility in tip-top shape. Our Engineering Department keeps the mainspring ticking around our property. From electrical to HVAC, to plumbing and carpentry, our engineers are the best at repairs.   As the Maintenance Engineer, you'll provide room touch-up, testing and repairs, fine tuning of guest room appliances, furniture, fixtures, and equipment.   A background in hotel or apartment/high-rise maintenance will qualify you. A positive attitude and a "can-do" spirit will land you this opportunity.  

Engineer Opportunity - 2nd Shift (3p-11p)   To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.

We currently have an opening for a Director of Sales for the Costa d' Este Resort & Spa while also overseeing the Cardozo Hotel in South Beach Miami, FL. The ideal candidate will lead and manage the Sales team ensuring a high level of professionalism, guest service and profitability. Develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, target business in assigned market segment and meet and exceed sales goals for rate, occupancy, and revenue. Consistently perform our standards of service, interact with guests, clients and all hotel team members in a professional manner and have a “Yes I Can" attitude.   Vero Beach, Florida, is a hidden gem on the Treasure Coast and a fantastic place to call home! With pristine beaches, a charming downtown area, and a welcoming community, Vero Beach offers endless outdoor activities, excellent schools, friendly neighborhoods, and a thriving art scene. If you are passionate about hospitality, dedicated to delivering top-notch, and are eager to be a part of an iconic brand, we'd love to have you come on board where your career can shine as bright as the Miami sun!   Responsibilities - Stays abreast of industry trends that the hotel can capitalize on. - Execute sales activities to achieve budgeted goals. - Research, analyze, and monitor financial, technological, and demographic factors in order to capitalize on market opportunities and to establish a leadership position in the market. - Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis. - Plan and participate in Sales trips and industry related meetings as appropriate to the assigned markets/territories. - Assist in the annual budgeting plan. - Negotiate with clients and achieve maximum revenue/profit potential while satisfying clients' needs. - Enhance the hotel’s community image by actively participating in associations, events, clubs, and boards. - Assume active ownership of assigned sales territory and respond to specific market needs, initiates needed action and suggests to sales leadership any necessary actions. - 30% travel required

The Hampton Inn Livonia, professionally managed by Benchmark Pyramid Hotel Group, is currently seeking friendly and detail oriented housekeepers to join our housekeeping team.    Responsibilities include cleaning guest rooms, public spaces, assisting in laundry and special cleaning projects.    Open Interviews this Saturday 11/11/2023 10:00am-12:00pm  

We currently have an opening for an Area Director of Sales & Marketing for four hotels in the Portland area - the Benchmark Portland Hotel Collection. This position would not be remote, but would work out of the Sentinel Portland Hotel, with occasion travel required. The ideal candidate will lead and manage the Sales team ensuring a high level of professionalism, guest service and profitability. Develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, target business in assigned market segment and meet and exceed sales goals for rate, occupancy, and revenue.   The Area Director of Sales will be a strategic commercial leader who can clearly identify emerging trends and develop strategies aimed at business sectors including sports and entertainment, Technology and Biotech.    Responsibilities - Execute sales activities to achieve budgeted goals. - Research, analyze, and monitor financial, technological, and demographic factors to capitalize on market opportunities and to establish a leadership position in the market. - Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis. - Plan and participate in Sales trips and industry related meetings as appropriate to the assigned markets/territories. - Assist in the annual budgeting plan. - Negotiate with clients and achieve maximum revenue/profit potential while satisfying clients' needs. - Enhance the hotel’s community image by actively participating in associations, events, clubs, and boards. - Assume active ownership of assigned sales territory and respond to specific market needs, initiates needed action and suggests to sales leadership - 10% travel required    

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

Residence Inn by Marriott Cincinnati Downtown - The Phelps is looking for a Part- Time Kitchen Steward to join our team! **The Phelps Residence Inn offers complimentary parking to all our associates & Managers!! Responsibilities: - Clean, stock, and restock the kitchen with all necessary supplies - Participate in daily food prep and delivery - Follow recipes and standard kitchen procedures - Maintain a clean and sanitary work area - Follow safety and sanitation standards - Perform other duties as assigned by management - Work with other kitchen staff to assist in the overall restaurant operations as needed.  

The Phelps Residence Inn is looking for a fast paced, friendly individual who can be a part of our team and ensure all guests receive smooth service during their time at The Phelps! **The Phelps offers complimentary parking to all associates and managers on property!! Duties: - Assist in food preparation and plating under the guidance of the culinary team - Ensure timely delivery of food orders to customers' tables - Provide excellent customer service by addressing any customer inquiries or concerns - Clear tables and assist with bussing duties as needed - Maintain cleanliness and organization in the dining area and workstations - Adhere to food safety and sanitation guidelines to ensure a safe dining experience for all customers - Assist with banquet setup and service as required - Assist in Operating POS system for order entry and payment processing ( If needed) - Collaborate with kitchen staff and cooks to ensure smooth food service operationsQualifications: - Previous experience in a similar role preferred, but not required - Strong customer service skills with a friendly and professional demeanor - Ability to work in a fast-paced environment while maintaining attention to detail - Basic knowledge of food safety practices and procedures - Excellent communication and interpersonal skills - Ability to work well within a team and take direction from supervisors - Flexibility to work evenings, weekends, and holidays as neededPlease note that this job description is not exhaustive, and additional duties may be assigned as needed.

 The Phelps Residence Inn is looking for an on call Banquet server that can assist and serve patrons food and beverages in a positive and friendly manner. ** The Phelps Residence Inn provides complimentary parking to all associates and managers!! Essential Duties and Responsibilities of on call Banquet Server: - Coordinates quality of food service between cooking staff. - Review BEO's to make sure all food/drink items are delivered correctly. - Enforces all employer rule and food service regulations. - Adheres to all health and safety regulations. - Reviews seating diagrams for acceptability and accuracy. - Helps monitors all beverage & food consumption. - Report and/ or solve all guests’ concerns, inquiries, and complaints. - Enforces an atmosphere of culture and refinement. - Monitors food service to limit food wastage or contamination. - Relay food and beverage orders when applicable. - Maintain a high level of cleanliness and awareness of sanitary practices. - Anticipate guests’ needs and exceed customer service expectations. - Maintain composure in a fast-paced environment. - Relay important information about orders, allergies and special requests to the appropriate person when applicable.

 The Phelps Residence Inn is looking for an on call Banquet set up associate that can set up all banquet events such as: corporate meetings, weddings, hospitality rooms etc. ** The Phelps Residence Inn provides complimentary parking to all associates and managers!! Essential Duties and Responsibilities of on call Banquet set up associate: - Attend weekly BEO meetings with Sales & F&B to review event details - Review BEO's on day of event to ensure accuracy of room and f&b set up. Tear down and reset room if applicable. - Set up items that are needed for meeting such as: tables, chairs, linen, heat lamps, drink station etc. - Set up all tools that are needed for the meeting such as: White boards, markers, phelps pen/paper, water bottles etc. - Set up all technical tools that are needed such as: TV's, HDMI Cords, conference phones etc. - Enforces an atmosphere of culture and refinement. - Maintain a high level of cleanliness and awareness of sanitary practices. - Anticipate guests’ needs and exceed customer service expectations. - Maintain composure in a fast-paced environment. - Relay important information regarding set up to management.

 The Phelps Residence Inn is looking for a professional, high-energy bartender with excellent communication skills to serve classic cocktails and exciting new beverages to our guests at The Phelps Bar in Downtown Cincinnati. The bartender will greet customers, learn about their preferences, answer questions, recommend menu items, and prepare and serve beverages and food. You will also upsell items, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a bartender, you should have a neat appearance and engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable.Bartender Responsibilities: - Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders. - Checking identification to ensure customers are the legal age to purchase alcohol. - Adhering to all food safety and quality regulations. - Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register. - Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.** The Phelps Residence Inn offers complimentary parking to all associates and managers!!