We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.  If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience - You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.  - You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge - You will ensure proper training materials are in place and used by each department.  Implement coaching, career planning and recognition programs for all associates. - You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy. - Participates in Revenue Optimization Committee (ROC) meetings. - You will lead by example to ensure all guest interactions are handled in a professional manner. - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information  

The cleanliness and enjoyment of a hotel/resort pool is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that experience a guest has while enjoying the pool environment is one of the most memorable of their stay.   We are looking for individuals with tremendous personalities, great attention to detail to join our team as a Pool Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in ensuring the pool experience is next to none.  A great Pool team can make memories for guests that will last a lifetime!   Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further than Pyramid Global Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to enhance the guests experience - Maintain an active presence around the pool area, ensuring cleanliness and guest satisfaction - Work closely with housekeeping to ensure towels are clean and readily available - Check in arriving guests to the pool area, helping them to identify as hotel/resort guests and to find available area for them to set-up for the day - Clean all areas in the prescribed manner while following department standard operating procedures. - Set-up and break down the pool area to ensure a successful day - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.   This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.   Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Pyramid Global Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor

The Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance. Duties include: - following the instructions of the General Manager in order to maintain company standards of cleanliness throughout the rooms section of the hotel. - supervising the section housekeepers and section housepersons assigned to the housekeeping team. - relaying information concerning the status of rooms to and from the housekeeping office as well as the front desk. Other essential duties and responsibilities of this position include the following (other duties may be assigned): 1. Assigns work to Housekeeping staff and trains staff in housekeeping duties. 2. Addresses guests complaints regarding housekeeping service of equipment. 3. Reports need for room repairs to housekeeper. 4. Examines carpets, drapes, and furniture for stains, damage or wear. 5. Checks and counts linens and supplies and communicates needs to housekeeper. 6. Records inspection results and informs Housekeeping staff of inadequacies. 7. Verifies staffing is appropriate for business levels. 8. Operates hotel property management system. 9. Handles lost and found inquiries and all pertinent procedures. 10. Checks vacant, expected departure and discrepant rooms. 11. Issues and inventories keys. 12. Communicates with appropriate departments when necessary. 13. Conducts pre-shift meetings. 14. Cleans rooms and assists in laundry when necessary. 15. Inspects linen closets, storage areas. Supervisory Responsibilities: Directly supervises hourly employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000 unit parking garage and extensive 100.000sf luxury retail space.   SUMMARY OF JOB Plans, directs, and delivers all food produced for our Food and Beverage outlets, including banquets while working closely with the Executive Chef and culinary team.   ESSENTIAL JOB RESPONSIBILITIES - Plans production for meals in the restaurant and banquets. - Supervise and coordinate activities of all culinary team. - Ensure that all food items are well prepared with regard to quality, consistency, eye appeal and taste by observing and providing instruction to cooks as needed. - Establish specific goals and standards of performance management principles and practices to fully maximize productivity of the culinary team. - Supply recipes for and suggest methods and procedures to culinary team if needed. - Enforce established food specifications, portion control, recipes, and sanitation. - Coach, counsel, and discipline culinary staff in absence of the Chef de Cuisine or Executive Chef. - Coordinate the proper receiving of all products delivered to the kitchen (such as checking the quantity and quality of received products; ensure feedback to the vendors and effective recording of variances; etc.) - Directs and participates in preparing and producing food items - Inspect supplies, equipment, and work areas to ensure conformance to established standards. - Collaborate with Executive Chef and/or Chef de Cuisine to analyze recipes to assign prices to menu items, based on food, labor, and overhead costs. - Ensure that all culinary receive appropriate rest periods and meal periods when needed. - Execute monthly inventory of food items. - Assist Executive Chef and/or Chef de Cuisine in meeting and/or exceeding monthly budgetary goals as it relates to revenue and cost percentages - Attend and participate in weekly kitchen financial meeting with culinary managers. - Attend and participate in all kitchen and culinary related meetings. - Attend and participate in quarterly Leadership Meeting with all managers (when needed).

We are currently seeking a Group Sales Manager. Key responsibilities include, but are not limited to: �Meet, greet, and entertain potential clients, providing information regarding the property to promote and increase sales�Generate requests for proposals and manage efforts to secure group business in Corporate and Government Markets�Negotiate contracts ensuring that all pertinent aspects of solicitation and closing are complete and documented �Supervise the overall set up and implementation of events and meetings, working closely with other departments to ensure that the guest specifications are met and their satisfaction is achieved �Represent the hotel in trade shows, maintaining high visibility and positive relations in relative business organizations�Sales Strategy Planning and Sales Performance Reporting�Must meet or exceed annual goals/targets of position

As an Event Manager, you would be responsible for executing written sales agreements for large-scale and complex full-service meetings, conventions and events and the successful execution of such events in the resorts continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:   - Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events - This position primarily handles complex events - Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events - Serves as the event planners primary contact (following turnover) on property and is responsible for his/her experience - Solve problems and/or suggest alternatives to previous arrangements if necessary - Leads pre-event and post-event meetings for assigned groups - Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions - Manages customer budgets to maximize revenue and meet customer needs - Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales - Conducts pre- and post-event meetings as required to review/communicate group needs and feedback - Manages group room blocks and meeting space for assigned groups - Adheres to all standards, policies, and procedures - Up-sells products and services throughout the event process - Participates in customer site inspections and assists with the sales process when necessary - Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event) - Manages revenue and profitability associated with events - Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups - Reviews billing and payments with clients - Providing Exceptional Customer Service - Interacts with guests to obtain feedback on product quality and service levels - Handles guest problems and complaints - Makes presence known to customer at all times during entire event process - Follows up with customer post-event - Greets customer during the event phase and hands-off to the Event Operations team for the execution of details - Strives to improve service performance - Sets a positive example for guest relations - Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details  

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000 unit parking garage and extensive 100.000sf luxury retail space.   SUMMARY OF JOB Manages the day-to-day operations and provide excellent leadership to the culinary team. Special emphasis is placed on menu development within the In Room Dining department, lobby Restaurant and Lounge.   ESSENTIAL JOB RESPONSIBILITIES: - Collaborate with Executive Chef to plan and develop recipes and menus for the Food & Beverage outlets. - Manage and direct activities of culinary team. - Enforce established food specifications, portion control, recipes, and sanitation. - Supply recipes for and suggest methods and procedures to culinary team. - Establish specific goals and standards of performance management principles and practices to fully maximize productivity of culinary team. - Assist Executive chef or ability to manage the coaching, counseling, and disciplinary actions of culinary team when needed. - Inspect supplies, equipment, and work areas to ensure conformance to established standards. - Collaborate with culinary team or Executive Chef to create daily food order for the kitchen to ensure efficient operation. - Collaborate with Executive Chef in analyzing recipes to assign prices to menu items, based on food, labor, and overhead costs. - Manage the schedules and enforce meals and break periods for the culinary team. - Create weekly staff schedule. - Create and deliver performance reviews for culinary staff according to company schedule. - Execute monthly inventory of food items. - Assist Executive Chef in meeting and/or exceeding monthly budgetary goals as it relates to revenue and cost percentages - Participate in off-site culinary chef event to represent the hotel. - Attend and participate in weekly kitchen financial meeting with culinary managers and property GM. - Attend and participate in all kitchen and culinary related meetings.

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000 unit parking garage and extensive 100.000sf luxury retail space.   As Executive Chef you’ll direct all kitchen and culinary activities and prepare our delicious food - helping create memorable experiences for guests - whenever and wherever they dine. You’ll also ensure quality, kitchen maintenance, and inventory functions kept to our high standards - to make sure your kitchen is always running smoothly.   - Direct daily kitchen activities, plan and assign work ensuring you always have the right staffing numbers. - Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognize good performance.  - Recommend or initiate any HR elated actions where needed.   - Drive a great working environment for teams to thrive – connect departments to create sense of one team. - Promote teamwork and quality service through daily communication and coordination with other departments. Communicate with all hotel department heads to stay informed of kitchen needs and ensure timely responses to requests Complete forecasts, plans, and departmental production reports for management.  - Help prepare the hotel’s annual budget and the setting of departmental goals.  - Maintain costing and documentation of all dishes prepared and sold from the kitchen. - Encourage guest feedback to improve guest satisfaction.   - Answer guest questions about dishes and kitchen services  - Help the Food and Beverage Director with event planning. - You’ll make sure our dishes are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.  - Keep an eye on competitor activity / industry innovation to develop your own ideas in the kitchen.   - Make sure food and drinks are secure and stored safely – always keep stock replenished to minimize waste.   - Ensure that all kitchen equipment and environment are hygienic and working properly.   - Always follow governmental regulations and company policies and procedures.   - Ad-hoc duties – unexpected moments when we have to pull together to get a task done.  - Create and maintain work schedules for the culinary team. - Maintain an open-door policy and have effective communication where needed.

We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits, and Placery Food items. - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

The newly renovated Pittsburgh Marriott North is seeking an outstanding Director of Catering to join our dynamic Sales team. The position is responsible for selling weddings and social events as well as the execution of all events with a seamless turnover from sales to operations.  The ideal candidate must have previous experience in a fast paced, high volume wedding venue and hotel.  The Director of Catering works to develop and maintain long term, value-based customer relationships in order to achieve personal and team related revenue goals.  If you have a passion for sales, a strong desire to work in the Pittsburgh market and are looking for a new exciting career opportunity, we want to hear from you. This position will:  - Respond to a high volume of incoming catering opportunities including e-mails, walk-ins, phone calls and wedding website inquiries - Booking, selling, planning and coordinating events with a special focus on weddings, and social events while assuring the highest level of customer service - Build and strengthen relationships with existing and new customers to enable future bookings. - Execute contracts and Event Orders, and ensure timeliness of deposits and final payments - Understand the overall wedding and social market, competitor’s strengths and weaknesses, economic trends, supply and demand, and the Pittsburgh Marriott North’s sales strategy - Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.  - Works directly with clients and wedding planners, gathering necessary information for menu planning, floor plans, room set-up, timeliness, rental orders, décor, cost, and billing details and any other requirements pertinent to their event in a timely manner and assist with those items as necessary. - Interacts effectively with all departments within the hotel to ensure guest satisfaction and a positive work environment - Assists in organizing on-site bridal events and attends outside bridal shows - Participates in local networking organizations, community, and industry events while representing Pittsburgh Marriott North in a professional manner - Beneficial to have a relationship with wedding planners, weddingwire.com and the Knot - This position will be working in a high-volume wedding environment - Assists with maintaining social media sites including but not limited to the hotel website, Facebook, Instagram, Wedding wire and The Knot. Follow up appropriately with past appointments and report any issues and/or client inquiries to the Director of Sales - All other duties as assigned or needed 

    - Welcome and acknowledge all guests according to company standards, anticipate and address guests. - Respond and attend to guest repair requests. - Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. - Communicate with different types of people to comprehend what they want and to provide them with information and assistance. - Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. - Update the maintenance work order form / Job card and file them.  - Ability to interpret readings from meters & gauges and other measuring units.  - Ability to prioritize and organize work assignments. - Ability to work under pressure situations and exercise good judgements. - Ability to focus attention on details, speed and accuracy. - Ability to maintain confidentiality of hotel guests and pertinent hotel information. - Ability to ensure security of guest room access and hotel property. - Ability to read and understand test equipment, measuring devices, and safety manuals. - Preform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware,  electrical equipment including lamps, air conditioners / HVAC and AC ducts. - Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items.  - Program TV's and perform general housekeeping and engineering-related inventory duties. - Test, troubleshoot and perform basic repair on all types of equipment. - To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. - To operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality. - To be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency. - To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. - Read and understand blueprints, schematic drawings, and technical parts breakdown. - Carry out specific oral and written instructions. - Maintain maintenance inventory and requisition parts and supplies as needed.  - Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. - Maintains the hotel facility and related equipment in a safe and efficient manner. - Performs other duties as assigned by Engineering Supervisor or Chief Engineer. - Train and instruct other members of the staff through sharing of knowledge and skills. 

We are seeking a full time Sales Coordinator. The ideal candidate should possess administrative experience with a dynamic personality to support the sales team. Duties will include but are not limited to answering phones, processing letters, contracts and proposals, working with groups utilizing our meeting room and overall office support.

We are looking for a leader and someone passionate about the culinary arts to join our Culinary team as a Sous Chef.  This individual must have extensive experience working in a high-volume professional kitchen and be a college graduate in the culinary arts.  This individual must be creative, motivated, and a passionate hands-on leader in the kitchen!  Successful candidates for this role will have a proven track record of work with creative menus which reflect seasonal availability based on the concept of the restaurant, responds in a professional and courteous manner to guests and team, and enjoys being a teacher of the culinary arts supporting their team both personally and professionally.    The Sous Chef will assist with planning and execution of the daily production, preparation, and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable competitive quality products.   If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills, the skills of your team and grow a career, then we want you!   Your Role: - You will attract, retain, and motivate the best culinary talent - You will act in the absence of the executive chef to complete the daily ordering using the current par levels for all outlets, employee cafeteria and banquets. - You may be required to perform any function within the culinary department (cook, steward etc) - You will conduct daily walk throughs of the kitchen, make recommendations for corrections, repairs, cleanliness concerns and improvements if needed. - You will conduct daily meetings with the team to ensure their preparation, communicating all pertinent information - You will attend weekly F&B meetings, BEO meetings, leadership meetings, monthly safety meeting and represent the culinary team - You will be the example that the culinary team follows - You will manage the finances of the department, analyze, and control costs and manage the budget to achieve a profitable operation - You will have thorough knowledge of food allergens and handles any guest with food allergies with a high sense of urgency - You will work with the culinary team to ensure prep sheets are updated and being properly used daily - You will guide the nightly cleaning of all kitchen areas, follow up with pm stewarding crew to ensure dish area is clean and organized for the following days service - You will assist the Executive Chef in the creation, costing, and implementation of (seasonal) menus and special menus

The objectives of the Director of Food & Beverage are to achieve marketing, sales, profitability and quality service goals for the Food & Beverage Department by developing and executing marketing strategies. Preparing and executing the budget, providing quality service to the guests and employing leadership and managerial skills effectively. Duties include: - Responsible for motivating and managing a team of front and back of the house food and beverage management - Develop and recommend the budget, marketing plans and objectives and manages within those approved plans - Participate in total hotel management as a member of the Hotel Executive Committee - Implement and maintain F&B sales/marketing programs - Direct and oversee development of employees - Hire, train, empower, coach and counsel, performance and salary reviews - Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations - Coordinate food and beverage operations with other hotel departments to ensure efficient guest service - Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality - Implement procedures to increase guest and associate satisfaction - Exercise quality control for both food and beverage - Maintaining standards of service and ensure their implementation - Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards - Maintain communications with Corporate Staff - Coach and counsel employees to reflect brand service standards and procedures  

- Follow the prep list created by chefs to plan duties - Label and stock all ingredients on shelves so they can be organized and easily accessible - Measure ingredients and seasonings to be used in cooking - Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc. - Undertake basic cooking duties such as reducing sauces, parboiling food etc. - Prepare simple dishes such as salads, entrees etc. - Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc. - Ensure all food and other items are stored properly - Prep working area.  - Taking garbage and trash to dumpster area - Washing work areas, refrigerators, cooking equipment, walls and floors - Assembling, maintaining and breaking down the dish machine - Comply with nutrition and sanitation guidelines - Perform other kitchen duties as assigned

- Offer exceptional hospitality to each guest that walks through our doors and delivers an excellent dining experience. - Greet guests in a timely and professional manner and take their orders while consistently using suggestive selling techniques. - Act as a Brand Ambassador, engaging the guest about both the menu and hotel experience.  - Consistently delivering a high level of customer service to each guest and maintain a safe environment. - Collaborate with kitchen staff to ensure that food orders are accurate. - Delivering food orders from the kitchen to guests' tables rapidly and accurately.  - Serve food and beverage orders within established time frames once the entire order is complete.

Duties & Responsibilities: Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage. Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution. Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget. Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications. Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. Will serve as manager on duty as required. Accountability: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees.