We are hiring On-Call Banquet/Event Servers.    This position requires you to be open to work both AM and PM shifts, primarily evenings with heavy weekends.   You will be responsible to deliver and serve food and beverage items to guests in a friendly, timely and efficient manner, meeting the brands high standards of service and quality.    Job Duties: - Prepare banquet tables to meet event specifications - Promptly greet event guests with a friendly and sincere welcome - Deliver and serve food and beverages, including meals, condiments and accompaniments - Learn event menu and knowledge of items. - Respond to special request in a positive, friendly and timely manner - Efficiently remove china, glassware, silverware etc. from tables at the end of the meal period and deliver to stewarding area. - Refill beverages as needed; being alert to guests needs - Assist with side work including cleaning, stocking, folding silverware, etc. - Adheres to sanitation, safety, and alcohol beverage control policies. - Comply with attendance rules and be available to work on a regular basis - Perform any other job related duties as assigned.

We are currently hiring for On-Call Banquet Bartender/Server.   This is a dual role! Your primary position will be as a bartender but you must be flexable to work as a server when needed and/or events that do not call for alcoholic beverages!   This position requires you to be open to work both AM and PM shifts, primarily evenings with heavy weekends.   You will be responsible to deliver and serve beverages items to staff and guests in a friendly, timely and efficient manner, meeting the brands high standards of service and quality. Additionally, you will assist servers on the floor if demand requires assistance.   Key Duties: - Prepare and set up bar to meet event specifications. - Promptly greet event guests with a friendly and sincere welcome - Prepare and serve alcoholic beverages.  - Learn event drinks and food menu for knowledge of items to assist guest. - Respond to special request in a positive, friendly and timely manner - Strictly follow TABC laws and rules along with hotel policies for serving alcohol beverages. - Use intervention techniques to prevent serving to minors and intoxicated guest. - Breakdown and/or Assist with side work. - Adheres to sanitation, safety, and alcohol beverage control policies. - Comply with attendance rules and be available to work on a regular basis - Perform any other job related duties as assigned.

We are seeking a full-time housekeeper to join our team at the Hilton Raleigh North Hills hotel!   Pyramid Hotel Group is fast growing leader in hotel and resort management and seeks team members to grow along with our company, and to be a part of the culture that puts its people first! For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. How will I be contributing? The role of the Housekeeper is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness. You will be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Hilton Raleigh North Hills is currently seeking a full time Housekeeper for our 333 room full service hotel located in Raleigh, NC. As an associate of the Hilton Raleigh North Hills, you will also be an associate of Pyramid Hotel Group, one of the nation's largest and fastest growing hospitality management companies where the opportunity for career growth is endless!   Candidates should be service minded, energetic and have the ability to work well in a team environment.   Job Responsibilities: - Clean assigned guest rooms according to system standards. This includes making beds, cleaning bathrooms, vacuuming carpet, etc. - Place and restock items in the hotel rooms including paper items, soap, towels, etc. according to Brand Standards. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Protect the privacy and security of guests and coworkers. - Address guests’ service needs in a professional, positive, and timely manner. - Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting. - Assist other associates to ensure proper coverage and prompt guest service. - Comply with quality assurance expectations and standards. - Report missing hotel property and damages to room to manager.

The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.  If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - You will park and retrieve guests vehicles as requested - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000 unit parking garage and extensive 100.000sf luxury retail space.   JOB OVERVIEW: Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices.  Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.   DUTIES & RESPONSIBILITIES: � Conduct a weekly Revenue Management Meeting where the current 120-day booking period is evaluated for proper rate and availability control.  As chairperson, the Revenue Manager gives a synopsis of results vs. decision from the previous week and leads discussion on future issues. � Prepare all reports and analyses necessary to conduct the above-stated meeting. � Receive all definite and tentative group bookings and provide the General Manager with qualified analysis of how each booking will impact occupancy, average rate, and rooms profit over the dates in question.  Review and approve all group proposals with Sales and/or General Manager. Collaborate  with Sales Department on group rates. � Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs. � Oversee and evaluate the effectiveness of any internal incentive programs for Front Office, Reservations, Sales and Convention Services.  Then provide the General Manager with clear payback analysis.  Assist the General Manager in making necessary adjustments to any program. � Responsible for the maintenance of any software programs which contribute to the management of room's revenue, including HIRO, Encore and Daylight Group Sales System. � Work closely with the Director of Sales & Marketing, The Front Office Manager to ensure their departmental objectives and responsibilities of Pyramid Global Hospitality are met without having a negative impact on total rooms revenue management.  This is with special attention to Corporate Marketing Programs, Special Promotions, Local Volume Accounts, Corporate Negotiated Accounts. � Prepare quarterly reports for the V/P of Revenue Management .Include a detailed analysis on The Impact of Group Bookings, Adjustments to the current Year Forecast, and Analysis of Variances. � Establish hotel pricing levels in all segments. � Responsible for the daily room inventory management process.  Actively monitor group blocks to determine rooms availability for sale. � Works closely with the Regional Director of Revenue Management, hotel sales and hotel management to establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines. � Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.  Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency. � Assist with the annual hotel budget development and ongoing results analysis. � Promote teamwork and quality service through daily communication/briefings and coordination with other departments. � Interact with outside contracts:  guests, Corporate Revenue and other contacts as needed.

Seeking Exceptional Restaurant General Manager! Join Our Team! Are you a passionate leader with an extensive background in food and beverage management? Are you ready to take on the challenge of managing a thriving restaurant and creating unforgettable dining experiences? If so, we have the perfect opportunity for you! At Chopps, we are committed to delivering exceptional cuisine and providing an outstanding guest experience. We are seeking a talented and highly qualified Restaurant General Manager to lead our team and take our restaurant to new heights. Join our dynamic and vibrant team where your expertise will make a significant impact! Key Responsibilities: ✓ Oversee day-to-day operations, ensuring seamless service and exceptional customer satisfaction ✓ Develop and implement strategies to achieve revenue and profitability goals ✓ Lead, mentor, and inspire a diverse team, fostering a positive work environment ✓ Maintain high standards of food quality, presentation, and cleanliness ✓ Establish strong relationships with suppliers, ensuring consistent inventory and cost control ✓ Implement and enforce health and safety regulations and practices ✓ Continuously innovate and refine processes to optimize efficiency and enhance the overall dining experience

Customers can sip local craft brews at Charleston, SC Tallest Rooftop Bar and take in views of downtown Charleston. Customer can pour their own beer and pay by the ounce not the glass. With an option to try any selection they want and pour as much or as little as they'd like!     We're looking for a capable Cashier / Restaurant Server who will welcome and serve customers, take and deliver orders with a friendly can-do" attitude.     - The Restaurant Server maintains a clean work area and makes sure all supplies are stocked. - Make personal connections with Guests to create loyalty through engaging conversations. - Read and organize tickets to quickly and accurately serve Guests and manage large crowds. - Monitor current levels of inventory including stemware, glassware, garnished, etc. to ensure proper levels, and prepares, washes, and sterilizes these items to replenish inventory as required. - Take food orders directly from guest. - Collect and accurately process guest payments per Company Standards Procedures. - Removing debris and spills from floor in assigned section. - Cleaning off tables and making sure guest are enjoying their experience!

We are looking for a highly motivated individuals to join our Guest Services team as a Door Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Door Attendant assists the guests with their arrival and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  They also serve as a constant connection for the guest throughout their stay. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The door attendant will welcome each guest to our hotel and serve as a constant example of service throughout their stay. - You will be helping to orient the guest to the key areas and amenities of the resort/hotel - You will be working together with other departments and employees to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

he Pool Attendant is responsible to monitor the pool and sundeck area. Enforce all posted rules and regulations. Sign in all guests and check for proper admittance. Assist in all facility cleanup of pool area including straightening chairs and restocking towels.   What You’ll Bring: - Ability to work in a fast paced environment. - Strong ability to communicate effectively with employees, and guests.  - Possess ability to work independently and follow instructions. - A professional appearance and positive, can-do attitude with team focus

  ● Welcome all incoming guest in a professional manner ● Request to assist all guest with their personal belongings ● Use bell carts/luggage cart to transport guest belongings to respective areas on the property ● Assist guest with opening doors, unloading luggage from the vehicle and transporting to their rooms ● Must display exceptional organization and time management skills ● Be knowledgeable of the surroundings to assist guests with basic questions such as pharmacy locations or public transportation, etc. If you're unable to answer guest questions, they should be directed to a knowledgeable staff member such as front desk personnel ● Assist guest in obtaining taxi cabs or shuttles as requested ● Ensure that the entry area and assigned stations are free of debris and are always presentable ● Be mindful of your surroundings and report any suspicious security concerns to hotel security immediately ● Work with department managers to ensure guest needs are fully communicated and that everyone has a clear understanding ● Point delivery personnel in the right location when entering the property to ensure smooth flow ● Inform front desk of VIP guest arrival if possible ● Follow the lost and found procedures set forth by the hotel

Duties & Responsibilities: Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage. Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution. Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget. Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications. Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. Will serve as manager on duty as required. Accountability: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees. 

POSITION PURPOSE To manually set up, break down, and service all meeting rooms in accordance withPyramid Hotel Grouphigh standards of quality. To collect all service ware and allocate in accordance with event order to supply function. ESSENTIAL FUNCTIONS: Communicate with supervisor throughout shift to be aware of the work. Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms. Supply and replenish meeting rooms with clean glasses and fresh water. Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. Replenish beverages as necessary, and check with guests for overall satisfaction. Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. Anticipate equipment needs from event orders and count same. Mandatory attendance for monthly departmental meetings. Practice Teamwork" and "Clean as you Go" policies. Other: Regular attendance in conformance with the standards which may be established by Pyramid Hotel Groups from time to time.

- Greeting and seating customers - Taking food and beverage orders and accurately entering them into the ordering system - Making menu item recommendations - Communicating any food allergy or special nutrition needs to kitchen staff - Ensuring all orders are filled quickly and accurately and that food is high quality - Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals - Promptly addressing any customer service issues and referring to management if and when necessary - Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area

• Verify identification and age requirements of customers • Mix traditional and creative cocktails • Process payment from customers • Clean glasses and bar utensils • Make suggestions based on customer tastes and preferences • Record and balance cash receipts and prepare cash deposits • Open and maintain tabs throughout their shift • Build a rapport with regular customers to create a positive atmosphere

We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

The purpose of a Front Office Manager is to consistent deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.   ESSENTIAL DUTIES AND RESPONSIBILITIES: - Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel. - Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately. - Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores. - Effectively trains guest service agents on proper front desk procedures. - Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions. - May prepare weekly schedules for front office staff. - Address performance deficiencies of front office staff through coaching and disciplinary actions. - Complete performance evaluations for front office staff timely. - May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review. - Ensures guest service agents are in compliance with clean, neat uniforms and name badges. - Required reports are timely and of a quality that can be shared with corporate. - Rates are accurate and monitored daily. - Is proficient at managing inventory in the property management system. - Frequently meets with and reviews work generated by the night auditor. - Maintains regular attendance and is consistently on time. - Maintains high standards of personal appearance and grooming, which include compliance with the dress code. - Performs any other duties as requested by supervisor.

- Liaise and communicate positively with guests, colleagues, and vendors - Strengthen relationships both internally and externally, while ensuring the provision of excellent customer service levels for all amenities and services offered - Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards - Execute all registration guest accounts processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards - Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance - Inputs and receives resident information into PMS and other interfaces as required - Execute all cashiering processes, financial records, , inclusive of posting charges to accounts in PMS - Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patrons - Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management - Comply with company and departmental rules and regulations at the hotel - Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards - Perform any other reasonable duties as required by management - Reconcile bookkeeping and complete all daily front desk agent work - Balance room posts and close day - Run accounts receivable reports - Provide next day reports for hotel - Address complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all are resolved or addressed with the proper department manager - Investigate all safety issues reporting during the shift to find their cause, and give recommendation to avoid repeated issues. Initiate investigations and complete incident reports when necessary - Communicate all GST complaints and issues to the General Manager and/or Supervisor - Conduct multiple property safety and security walks-through. - In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager. - Perform any other reasonable duties as required by management.

To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Maintenance Tech will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.

The Spa Receptionist is responsible for the reception area which includes greeting guests in a professional and courteous manner. This role responds to telephone and in-person inquiries regarding appointments and reservations information and guest concerns.