The Hilton University of Florida Conference Center, located on the southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel features superior meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to “being the difference” by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Pyramid. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here!     To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop.   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.

Pyramid Global Hospitality is looking for a housekeeper who is  service minded, energetic, detail oriented and able to work independently in our housekeeping team at the Holiday Inn Detroit Metro Airport location in Romulus!   Pyramid Global Hospitality offers: - Paid time off - 7 paid holidays - Comprehensive benefit packages - 401k with company match - Hotel room discounts All within a culture that cares for its team   Responsibilities include: - Clean and vacuum guest rooms - Collect soiled linens for laundering, make beds, replenish room supplies and empty trash. - Respond to guest needs - Maintain a clean environment for hotel guests

Pyramid Global Hospitality is looking for housekeepers who are service minded, energetic, and detail oriented to join our housekeeping team at our prestigious Holiday Inn Detroit Metro Airport location in Romulus!   Pyramid Global Hospitality offers: - Paid time off - 7 paid holidays - Comprehensive benefit packages - 401k with company match - Hotel room discounts All within a culture that cares for its team   Responsibilities include: - Clean and vacuum guest rooms - Collect soiled linens for laundering, make beds, replenish room supplies and empty trash. - Respond to guest needs - Maintain a clean environment for hotel guests

We currently have an opening for a Director of Sales and Marketing. The ideal candidate will lead and manage the Sales team ensuring a high level of professionalism, guest service and profitability. Develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, target business in assigned market segment and meet and exceed sales goals for rate, occupancy, and revenue. Consistently perform our standards of service, interact with guests, clients and all hotel team members in a professional manner and have a “Yes I Can" attitude.     BASIC FUNCTIONS:  The Director of Sales & Marketing plays an important, multi-faceted role within the sales department serving as a goal driven seller of group and banquet revenues and day to day leadership support of the sales and conference services team within the department.     ESSENTIAL FUNCTIONS: - Drives, owns and supports all aspects of revenue generation for the property(s) - Generates data, analyzes and recommends strategies and actions within an assigned territory to impact business. - Thoroughly prepares and provide recommendations with Business Reviews of revenue opportunities. - Leads all property marketing channels for visibility, spend, and return on investment. - Creates strategic marketing plan and supporting action items and measures effectiveness with adaptation to changing market conditions. - Stays abreast on competition with strengths, weaknesses, opportunities, and threats in the local and regional set, and own STR reporting data analytics. - Manages all departmental expenses, contracted vendor partners, and accurate budgeting/forecasting. - Creates budgets and forecasting with sound well thought analysis to present to internal and external stakeholders. - Maintains accurate and thorough notes/traces for accounts within CRM venue management software. - Develops year round programming and activities generating visibility and revenue capture. - Initiates new sales, prospects and qualifies leads and solicits potential clients. - Hosts and entertain clients and maintain client accounts. - Schedules and conduct site inspections and assist on team member site inspections where needed. - Completes Sales Pre/Post trip reports as required. - Pulls and analyzes appropriate data to develop and recommend appropriate actions within assigned territory. - Attends trade shows pertinent to assigned areas and attend meetings, seminars and functions through membership in association(s). - Provides overall day to day leadership support to the Sales & Marketing department. - Maintains a working relationship with departments interacting with conferences, events and groups. - Proactively serves as an ambassador for the sales department with written and verbal communication both intra and inter departmentally. - Stays abreast of industry trends and make recommendations of changes, which would affect operations - Manages office supplies ordering and inventory. - Provides support in the responsibility of managing and maintaining the quality of the PMS & CRM venue management software. - Creates and review accuracy of assigned client facing service management communication regarding BEO’s, banquet checks, rooming lists, room blocks, contractual obligations, and invoices and distribute as needed. - Consults and advise team with solution-based resolutions for communication to both internal and external clients. - Communicates on identified operational efficiency and service opportunities through positive discussion. - Performs high level prioritization for multiple deliverables and timelines.

- Demonstrate your ability to be a team player. - Run food to table in a timely and efficient manner. - Set up and clear tables, stock all service stations and assist servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all service-ware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. - Attend monthly departmental meetings. - Follow proper standards and etiquette for room service deliveries. - Memorize table numbers and seat numbers of the dining room and bar. - Follow opening & closing side work sheet for food runner position Demonstrate Superior Team Work Skills- this position interfaces with many different members of the team.

We're looking for an individual with a great Yes I Can" attitude and a caring disposition to join our restaurant team as a full time host/hostess. You'll be responsible for guest satisfaction in the dining room area

Responsibilities - Prepare alcohol or non-alcohol beverages for bar and restaurant patrons - Interact with customers, take orders and serve snacks and drinks - Assess customers’ needs and preferences and make recommendations - Mix ingredients to prepare cocktails - Plan and present bar menu - Check customers’ identification and confirm it meets legal drinking age - Restock and replenish bar inventory and supplies - Stay guest focused and nurture an excellent guest experience - Comply with all food and beverage regulations

Do you have exceptional standards? We’re searching for Housekeeping Attendants to work alongside our Assistant Housekeeping Manager and Director of Housekeeping to ensure all aspects of housekeeping are befitting of our reputation for delivering genuinely memorable experiences to our guests.    Our Housekeeping House Attendants will be responsible for cleaning and maintaining public areas, keeping linen rooms and storage areas stocked with clean linens, delivering requested items to guests, and helping fellow Housekeeping staff in moving heavy objects in guest rooms. This position reports to the Housekeeping Assistant Manager.    Every day is different, but you’ll mostly be:  - Cleaning floors, carpets, furniture, mirrors, doorsand other fixtures, in addition to the public areas of the hotel.   - Checking that public areas, rooms, suites, equipment, and linen exceed guest expectations. Reaching out to Engineering when further attention is needed.  - Checking floor closets to maintain adequate linen supplies.  - Stocking linen carts, transporting linen to the assigned floor closets, keeping them stocked according to our standards.  - Maintaining cleanliness and orderliness of floor closets, removing trash, wiping down shelves, arranging items to comply with our storage requirements.  - Removing dirty linen from carts/closets and placing them in the laundry chute.  - Removing dirty glasses from Guest Room Attendant’s carts and transporting them to our Stewarding department.  - Forwardingcomplaints and special requests toappropriate staff to keep every guest happy, evaluating trends/patterns to proactively monitor guest experience.  - Assisting Guest Room Attendants with moving beds, moving furniture, hanging curtains etc.  - Assisting Public Area Attendant when needed. 

Saddlebrook is looking for Tennis Professionals to join their International Sports program! We’ve made a name for ourselves as a legendary Tampa Bay tennis resort, equally suited to training professional tennis players, avid tennis enthusiasts and the beginning player seeking Tampa tennis lessons. We trace our tennis roots back to 1986 when the Tampa Tennis Academy was acquired from the legendary tennis coach Harry Hopman. Today’s Harry Hopman Academy at Saddlebrook Resort sets the standard for the best adult and junior tennis experiences in the world.     Responsibilities include: instructing team, group and private lessons, and stringing racquets as needed. Must be able to teach lessons and clinics for all age groups and level of skill. Will work with the Director of Tennis in planning and coordinating of instructional programs, lesson plans and clinics.

POSITION PURPOSE: Train, supervise and work with all Catering staff in order to solicit and book Banquet and Catering functions resulting in customer satisfaction and profitability. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: � Select, train, supervise and monitor performance of Catering staff in the proper preparation of Banquet menus, memos, and files. Organize and conduct staff meetings to coordinate successful functions. � Tour and inspect banquet and meeting space on a daily basis, report necessary repairs. � Schedule and assigns in detail, specific duties to all employees under supervision for the efficient operation of the Catering Department, coverage of functions in accordance with productivity standards. � Solicit new accounts and review previous Banquet files to generate business.  Oversee service of group functions once they are in house. � Write Banquet menus, memos, and send out Event Orders.  Review and revise Catering Department guarantee sheets, weekly events sheets.  Formulate and make revisions to annual and monthly forecasts. � Negotiate, Prepare and write contracts and enter information into the Diary Book. � Interact with clients to determine needs and direct staff accordingly.  Respond to telephone and walk-in inquiries of potential guests. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotels Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. � Maintains vacation schedule for proper staffing. � Performs other duties as requested, such as attending outside V.I.P. parties and social events. � Attend menu, staff, and other Hotel meetings.      

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.    If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - You will park and retrieve guests vehicles as requested - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm". Excellent Benefits!   401k after 90 days, company match to 4% Quarterly Bonus Eligibility Medical/ Dental/Vision Insurance  Company-paid and Optional Life Insurance Company-paid and Optional Accidental Insurance Critical Illness and Hospitalization Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Vacation and Paid Time-Off Policies Work-Life Balance support resources Hilton Hotel Discounts Worldwide Pyramid Global Hospitality Discounts

We currently have an opening for a Director of Sales for the Costa d' Este Resort & Spa while also overseeing the Cardozo Hotel in South Beach Miami, FL. The ideal candidate will lead and manage the Sales team ensuring a high level of professionalism, guest service and profitability. Develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, target business in assigned market segment and meet and exceed sales goals for rate, occupancy, and revenue. Consistently perform our standards of service, interact with guests, clients and all hotel team members in a professional manner and have a “Yes I Can" attitude.   Responsibilities - Stays abreast of industry trends that the hotel can capitalize on. - Execute sales activities to achieve budgeted goals. - Research, analyze, and monitor financial, technological, and demographic factors in order to capitalize on market opportunities and to establish a leadership position in the market. - Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis. - Plan and participate in Sales trips and industry related meetings as appropriate to the assigned markets/territories. - Assist in the annual budgeting plan. - Negotiate with clients and achieve maximum revenue/profit potential while satisfying clients' needs. - Enhance the hotel’s community image by actively participating in associations, events, clubs, and boards. - Assume active ownership of assigned sales territory and respond to specific market needs, initiates needed action and suggests to sales leadership any necessary actions. - 30% travel required

Searching for reliable and productive housekeeping team member to join the Saddlebrook family.   Responsibilities - Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.  - Adhere to cleaning procedures and instructions for use of cleaning agents.  - Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.  - Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.  - Push and pull vacuum throughout entire room and empty trash.  - Replenish amenities, linens, and supplies in guest room.  - Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.  - Comply with attendance rules and be available to work on a regular basis.  - Perform any other job related duties as assigned.

We're looking for a qualified, motivated Housekeeping Inspector.   The Housekeeping Inspector will supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain Pyramid Hotel Groups high standards of cleanliness.   Responsibilities: - Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc. - Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Insure all jobs are completed within the shift. - Take requested inventories of furniture, fixtures, equipment and supplies, etc. Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place. - Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department. Expedite special guest requests, such as extra towels, blankets or pillows. -  Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises. -  Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department. -  Respond to guest questions. Provide guest assistance, directions, and information as requested. -  Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations. -  Other duties as assigned such as assisting Room Attendants with cleanings.  

We offer year round employment and can also offer transportation to and from work.  **Depending on your location.     Benefits and Paid Time Off   The Line Cook assists the Executive Chef and Sous Chef in the production and fabrication of food products for the restaurants and banquet events.

REPORTS TO: Head Steward/Sous Chef.   SUPERVISES:   WORK ENVIRONMENT: Buffet Restaurant, Kitchen/Stewarding service areas. Job involves working: - under variable temperature conditions (or extreme heat or cold). - under variable noise levels. - outdoors/indoors. - around fumes and/or odor hazards. - around dust and/or mite hazards. - around chemicals.   KEY RELATIONSHIPS: Internal:  Employees in Restaurants, Beverage, Culinary  - Stewarding, F&B Cashiers, Housekeeping, Guest Services - Front Desk, Guest Services - Concierge and Guest Services - PBX.   External: Hotel Guests and Visitors.   ESSENTIAL JOB FUNCTIONS Set up all food items on the restaurant and banquet Buffet attractively following specifications.  Keep replenished throughout the meal service ensuring quality products are always available for the guest.Be familiar with all buffet menu items to respond to guest inquiries accurately.Inform the appropriate departments of any shortages before the items run out.Communicate any assistance needed during busy periods to the Sous Chef to ensure optimum service to guests.Breakdown Buffet line and work station Return all food items to the proper storage areas. Wrap cover label and date all items being put away. Clean up and wipe down buffet areas. Return all unused and clean utensils and equipment to the specified locations. Operate the dish washing machine and wash wares as assigned. Assist banquet chef with planting up of hot meals. Stack plated meals in hot cars and transport to Banquet function area. Retrieve designated amounts of bread and rolls, butter, dressing, cold appetizers, and desserts and other food item form the kitchen and transport to Banquet service area. Clean spills in Kitchen and work areas immediately. Adhere to all Health Department, sanitation and safety regulations as required by Turtle Bay Resort Management. Maintain complete and correct maintenance and use of equipment.  Use equipment only as intended. Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property -  be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.   SECONDARY JOB FUNCTIONS Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests.Assist in cashiering procedures where time demand exists.Take, record and relay messages in accordance with standards.Complete storeroom requisitions as assigned.Obtain cigars/cigarettes when requested by guests.Follow maintenance program and cleaning schedule.Legibly document maintenance needs on work orders and submit to Manager.Attend menu and wine tasting as scheduled.   STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.   A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.   This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor.

REPORTS TO: Head Steward/Sous Chef.   SUPERVISES:   WORK ENVIRONMENT: Buffet Restaurant, Kitchen/Stewarding service areas. Job involves working: - under variable temperature conditions (or extreme heat or cold). - under variable noise levels. - outdoors/indoors. - around fumes and/or odor hazards. - around dust and/or mite hazards. - around chemicals.   KEY RELATIONSHIPS: Internal:  Employees in Restaurants, Beverage, Culinary  - Stewarding, F&B Cashiers, Housekeeping, Guest Services - Front Desk, Guest Services - Concierge and Guest Services - PBX.   External: Hotel Guests and Visitors.   ESSENTIAL JOB FUNCTIONS Set up all food items on the restaurant and banquet Buffet attractively following specifications.  Keep replenished throughout the meal service ensuring quality products are always available for the guest.Be familiar with all buffet menu items to respond to guest inquiries accurately.Inform the appropriate departments of any shortages before the items run out.Communicate any assistance needed during busy periods to the Sous Chef to ensure optimum service to guests.Breakdown Buffet line and work station Return all food items to the proper storage areas. Wrap cover label and date all items being put away. Clean up and wipe down buffet areas. Return all unused and clean utensils and equipment to the specified locations. Operate the dish washing machine and wash wares as assigned. Assist banquet chef with planting up of hot meals. Stack plated meals in hot cars and transport to Banquet function area. Retrieve designated amounts of bread and rolls, butter, dressing, cold appetizers, and desserts and other food item form the kitchen and transport to Banquet service area. Clean spills in Kitchen and work areas immediately. Adhere to all Health Department, sanitation and safety regulations as required by Turtle Bay Resort Management. Maintain complete and correct maintenance and use of equipment.  Use equipment only as intended. Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property -  be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.   SECONDARY JOB FUNCTIONS Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests.Assist in cashiering procedures where time demand exists.Take, record and relay messages in accordance with standards.Complete storeroom requisitions as assigned.Obtain cigars/cigarettes when requested by guests.Follow maintenance program and cleaning schedule.Legibly document maintenance needs on work orders and submit to Manager.Attend menu and wine tasting as scheduled.   STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.   A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.   This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor.

REPORTS TO: Head Steward/Sous Chef.   SUPERVISES:   WORK ENVIRONMENT: Buffet Restaurant, Kitchen/Stewarding service areas. Job involves working: - under variable temperature conditions (or extreme heat or cold). - under variable noise levels. - outdoors/indoors. - around fumes and/or odor hazards. - around dust and/or mite hazards. - around chemicals.   KEY RELATIONSHIPS: Internal:  Employees in Restaurants, Beverage, Culinary  - Stewarding, F&B Cashiers, Housekeeping, Guest Services - Front Desk, Guest Services - Concierge and Guest Services - PBX.   External: Hotel Guests and Visitors.   ESSENTIAL JOB FUNCTIONS Set up all food items on the restaurant and banquet Buffet attractively following specifications.  Keep replenished throughout the meal service ensuring quality products are always available for the guest.Be familiar with all buffet menu items to respond to guest inquiries accurately.Inform the appropriate departments of any shortages before the items run out.Communicate any assistance needed during busy periods to the Sous Chef to ensure optimum service to guests.Breakdown Buffet line and work station Return all food items to the proper storage areas. Wrap cover label and date all items being put away. Clean up and wipe down buffet areas. Return all unused and clean utensils and equipment to the specified locations. Operate the dish washing machine and wash wares as assigned. Assist banquet chef with planting up of hot meals. Stack plated meals in hot cars and transport to Banquet function area. Retrieve designated amounts of bread and rolls, butter, dressing, cold appetizers, and desserts and other food item form the kitchen and transport to Banquet service area. Clean spills in Kitchen and work areas immediately. Adhere to all Health Department, sanitation and safety regulations as required by Turtle Bay Resort Management. Maintain complete and correct maintenance and use of equipment.  Use equipment only as intended. Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property -  be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.   SECONDARY JOB FUNCTIONS Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests.Assist in cashiering procedures where time demand exists.Take, record and relay messages in accordance with standards.Complete storeroom requisitions as assigned.Obtain cigars/cigarettes when requested by guests.Follow maintenance program and cleaning schedule.Legibly document maintenance needs on work orders and submit to Manager.Attend menu and wine tasting as scheduled.   STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.   A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.   This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor.

Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities - open availability - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. - Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. - Comply with attendance rules and be available to work on a regular basis. - Perform any other job related duties as assigned.