Let your Hospitality career take off with us!   We have just increased our hourly rate to provide YOU a higher base rate of pay.   Our vision is to fill the earth with the light and warmth of hospitality. If you believe in this vision please apply so that we can get you scheduled for an interview.   Job Description: This positions will require that you greet and register guest, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.   - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - Keep housekeeping and other departments informed of any special requests, late check-outs and special needs areas. - Other duties as assigned, of which the associate is capable of performing.     Here are some perks you can enjoy when joining our team: - Competitive wages - Paid time off and 7 paid holidays - Healthcare: Medical/Dental/Vision - Employer paid life insurance (1x annual salary) - 401 (k) with portion company match* - Short Term Disability - Quarterly Bonus - Global Hotel Discounts at Hilton hotels and resorts.                        

Job Description The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

Seeking out a Sales Manager that has found success in making connections, retaining relationships, and networking in the Greater Phoenix area. Looking for personable and friendly candidate that has the drive to bring business into the hotel with experience in our industry and understands what type of business fits well at our boutique hotel. Sales can take a bit of relentlessness in order to seal the deal. Pressure from business and staff level to find the right groups and pressure to overcome challenges presented by property layout and location. Looking for a candidate to rise to the occasion and bring home the bacon :)   Rise Uptown Hotel is a small boutique spot in a very up-and-coming area nestled between Windsor and Melrose neighborhoods of Central Phoenix. Hotel opened in 2020 and is considered an adaptive reuse project from two old office buildings built in the 50's and 60's, but down worry everything is brand new and vibe is an easy sell. Seventy-nine rooms split between the two buildings all looking in on our award winning pool bar and restaurant, Lylo Swim Club (voted best in AZ!). Upstairs we have a relaxed cocktail lounge in Don Woods' Say When Rooftop Bar that lends itself to great event space. The rest of property is filled with nooks and crannnies to hold private events or simply to get some work done. We like to say, "this is not your grandma's hotel" - don't expect to see doorman and room service or managers in suits in ties. This hotel has been simplified to cater to our demographic that aren't looking for the frills or the boring continental breakfast in the morning. We don't even have phones in the rooms, everything is done via text with the guests. Just a little insight as to who we are.   If you are someone who has worked in a hotel before, knows the basics of negotiating, has a knack for making strong connections, but wants to escape the big box hotel feel, then shoot us a resume and let's talk!   Your Role: - Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area.  - Book meetings, conferences, and social guests from assigned areas.  - Dedicate majority of time to direct telephone sales. - Rework and maintain old account files and solicit new accounts. - Respond to all correspondence from assigned areas and trace dates for reworking and follow up. - Set-up site inspections and follow through. - Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association. - Maintain a constant contact with Corporate and Association meeting planners; maintain membership and contacts in hotel industry associations. - Maintain a working relationship with departments interacting with convention groups. - Develop new accounts - Stay abreast of industry trends and make recommendations of changes, which would affect operations. - Maintain accurate forecast and recap information. - Set-up and conduct site inspections for entire property. - Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis.

We currently have an opening for a Director of Sales and Marketing. The ideal candidate will lead and manage the Sales team ensuring a high level of professionalism, guest service and profitability. Develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, target business in assigned market segment and meet and exceed sales goals for rate, occupancy, and revenue. Consistently perform our standards of service, interact with guests, clients and all hotel team members in a professional manner and have a “Yes I Can" attitude.     BASIC FUNCTIONS:  The Director of Sales & Marketing plays an important, multi-faceted role within the sales department serving as a goal driven seller of group and banquet revenues and day to day leadership support of the sales and conference services team within the department.     ESSENTIAL FUNCTIONS: - Drives, owns and supports all aspects of revenue generation for the property(s) - Generates data, analyzes and recommends strategies and actions within an assigned territory to impact business. - Thoroughly prepares and provide recommendations with Business Reviews of revenue opportunities. - Leads all property marketing channels for visibility, spend, and return on investment. - Creates strategic marketing plan and supporting action items and measures effectiveness with adaptation to changing market conditions. - Stays abreast on competition with strengths, weaknesses, opportunities, and threats in the local and regional set, and own STR reporting data analytics. - Manages all departmental expenses, contracted vendor partners, and accurate budgeting/forecasting. - Creates budgets and forecasting with sound well thought analysis to present to internal and external stakeholders. - Maintains accurate and thorough notes/traces for accounts within CRM venue management software. - Develops year round programming and activities generating visibility and revenue capture. - Initiates new sales, prospects and qualifies leads and solicits potential clients. - Hosts and entertain clients and maintain client accounts. - Schedules and conduct site inspections and assist on team member site inspections where needed. - Completes Sales Pre/Post trip reports as required. - Pulls and analyzes appropriate data to develop and recommend appropriate actions within assigned territory. - Attends trade shows pertinent to assigned areas and attend meetings, seminars and functions through membership in association(s). - Provides overall day to day leadership support to the Sales & Marketing department. - Maintains a working relationship with departments interacting with conferences, events and groups. - Proactively serves as an ambassador for the sales department with written and verbal communication both intra and inter departmentally. - Stays abreast of industry trends and make recommendations of changes, which would affect operations - Manages office supplies ordering and inventory. - Provides support in the responsibility of managing and maintaining the quality of the PMS & CRM venue management software. - Creates and review accuracy of assigned client facing service management communication regarding BEO’s, banquet checks, rooming lists, room blocks, contractual obligations, and invoices and distribute as needed. - Consults and advise team with solution-based resolutions for communication to both internal and external clients. - Communicates on identified operational efficiency and service opportunities through positive discussion. - Performs high level prioritization for multiple deliverables and timelines.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed. *Generous incentive program

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. - Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.  - Develop housekeeping and laundry budget.  - Develop and implement controls for expense management.  - Conduct periodic inventory of guest supplies, small equipment and linen as required.  - Utilize labor management tools to schedule and control labor costs.  - Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.  - Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.  - Communicate both verbally and in writing to provide clear direction to staff.  - Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. - Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.  - Ensure compliance of housekeeping and laundry standard operating procedures and policies.  - Operate department pursuant to OSHA requirements and guidelines.  - Comply with attendance rules and be available to work on a regular basis.  - Perform any other job related duties as assigned.

Your Role: - Dedicate majority of time to direct telephone sales. - Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area. - Book meetings, conferences, and social guests from assigned areas. - Rework and maintain old account files and solicit new accounts. - Respond to all correspondence from assigned areas and trace dates for reworking and follow up. - Set-up site inspections and follow through. - Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association. - Perform general office duties and assist other personnel, as required. - Maintain constant contact with Corporate and Association meeting planners; maintain membership and contacts in hotel industry associations. - Maintain a positive working relationship with departments interacting with convention groups. - Develop new accounts by being inquisitive of accounts we have for "spin off". - Stay abreast of industry trends and make recommendations for changes which would affect operations. - Maintain accurate forecast and recap information. - Set-up and conduct site inspections for entire property. - Occasional weekends and evenings based on demand. - Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual.       -  

The Director of Information Technology will manage and direct the companys information technology (IT) operations, ensuring the department provides efficient and effective technical support service.   Supervisory Responsibilities: - Hires and trains IT staff. - Schedules, organizes, and assigns projects to members of the IT team. - Conducts performance evaluations that are timely and constructive. - Handles discipline and termination of employees as needed and in accordance with company policy.   Duties/Responsibilities: - Leads development and implementation processes for the organizations IT systems and department. - Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss. - Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure. - Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs. - Oversees security of systems, networks, and enterprise information. - Facilitates IT security audits or investigations. - Develops and maintains relationships with external IT vendors and service providers. - Coordinates multisite IT systems via enterprise resource planning (ERP). - Performs other related duties as assigned. Required Skills/Abilities: - Excellent verbal and written communication skills. - Proficient in latest technology for IT systems and management. - Proficient in Microsoft Office Suite or related software. - Excellent organizational skills and attention to detail. - Excellent analytical and management skills. - Excellent interpersonal skills. - Through understanding of IT and practical applications to support the companys goals.   Education and Experience: - Bachelors degree in Computer Science required; masters degree or MBA preferred. - At least ten years of experience managing an IT department.   Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.      LIKESAVEPRINTEMAIL  

The Chief Engineer oversees all aspects of hotel maintenance, including public space, guest rooms, kitchen and outlets, hotel equipment, preventive-maintenance programs, HVAC, plumbing, electrical, etc. Position is involved in OSHA training and other compliance requirements, as well as life-safety systems and procedures.

We are looking for a highly motivated, customer focused Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Compensation: $2.50 + tip

We are looking for a experienced Maintenance person, who is highly motivated, and detail oriented to join our team at a Maintenance Engineer!  This individual performs a variety of maintenance trade functions such as the installation, maintenance, or repair of equipment, HVAC, Painting, wall repair, tile work and upkeep of the preventative maintenance program of the resort/hotel.    You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude. If you are a maintenance person who enjoys making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Performs general maintenance of building and facility mechanical, electrical, and plumbing systems. - Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors. - Makes repairs on plumbing fixtures, piping, drains and sanitary systems. - Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc. - Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment. - Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.

Position Summary   This position will involve marketing, communications, and some public relations for both Hotel Valley Ho and Mountain Shadows. The communication manager’s work will include managing the property websites, social media content, assisting with media relations and visits, overseeing third-party websites, electronic newsletters, creating promotional programming, and other miscellaneous marketing and public relations needs. This position is salaried and will include partial remote work once all onboarding and training is completed.   Responsibilities include:   - Copywriting for newsletters, brochures, social media, websites, and other marketing materials - Gather content and write email newsletters - Create content for social media, especially videos - Oversee social media inbox (comments/tags) - Assist with media pitching (dependent on experience) - Serve as point-person for certain on-site photo, video, and television shoots - Fill in for PR director on select occasions (media inquiries, lunches, etc.) - Gather information from departments for media inquiries, newsletters, websites, etc. in order to create and launch promotional programming - Provide creative ideas for events and programming; collaborate with internal teams to execute - Update the property websites with events, specials, etc. - Ensure consistent and accurate copy across all communications - Handle preparations for media visits - Update and manage third party referral sites (i.e. Tripadvisor, Yelp, etc.) - Respond to online guest reviews - Log media mentions - Create reports each month with details on marketing/PR efforts - Formatting, proofing and printing of menus and flyers - Perform additional duties as requested by the Area Director of Marketing & Area Director of PR - While not common, assistance is occasionally necessary on select nights or weekends

We are looking for a highly motivated, customer focused Busser to join our team!  The Busser is key to a successful operation.  This individual is responsible for supporting the service team with delivering memorable hospitality to our guests. As a Busser, it is your responsibility to maintain the cleanliness and organization of the restaurant, working to keep the serving stations filled, clearing, and cleaning tables, and keeping the restaurant clean. This individual will need to be quick on your feet and have an engaging attitude.   This is a tremendous opportunity for someone looking to begin a career in Restaurants!  If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Greet guests as they arrive or move about the restaurant area - Maintains proper and adequate set-up of the server stations - Assist the servers in maintaining clean available tables for arriving guests - Assist servers with continual service details - Maintain the cleanliness of the restaurant area - Be the master of the restaurant, understanding the details of the operation - Work collaboratively with other restaurant servers and kitchen/bar staff

Saddlebrook Resort is looking for a Securty Patrol Officer to ensure the safety of our guest and employees. Successful candidates should have some sort of emergency service training, (EMS, Firefighter, police, CPR certification is helpful but not necessary), enjoy working outdoors, have scheduling flexibilty, and an eagerness to help others.  Responsibilities - Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using two way radio, bending, stooping and kneeling. - Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. - Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands. - Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices. - Answer security telephone and safety hotline calls and respond in a timely manner based on priority. - Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly. - Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers. - Comply with attendance rules and be available to work on a regular basis. - Perform any other job related duties as assigned. Qualifications - Maintain a professional appearance and manner at all times. - Can communicate well with guests. - Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas. - Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. - Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation. - Ability to climb stairs and ladders at a rapid pace. Ability to perform duties within extreme temperature ranges with or without reasonable accommodation. - Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

We are seeking a full-time housekeeper. Candidates should be service minded, energetic and have the ability to work wellin a team environment. Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects. Candidates should apply in person.

We are looking for a Reservation Manager to oversee the reservations department and insure calls are handled with efficiency and professionalism while conversion rates, revenue and occupancy goals are achieved.ESSENTIAL FUNCTIONS: - Hires, terminates, and recommends promotion within the parameters of the property’s policies and procedures. - Responsible for motivating and supporting subordinate staff in all that they do to ensure the guest consistently receives quality service. - Taking calls through Fuse, maintaining a strong conversion percentage - Guiding the team on how to close the sale, how to increase their conversion each month - Recognizes and rewards good performance. Counsel, coaches, disciplines, and documents performance of subordinate staff. - Trains all new employees. Retrains present employees at least two hours per month on basic job skills. - Answers questions regarding rate structures, packages, room types and locations. - Ability to explain reservation statuses, cancellation policies, hotel facilities, transportation, and nearby attractions. - Daily operations of the system to acquire data on occupancy; to analyze and react to situations promptly. - Review daily work of the reservation’s agents and ensure the accuracy of reservations agents work. - Be knowledgeable of all emergency procedures. - Perform timely reviews of staff. - Weekly reporting of agents progress and stats - Update owners report with stats - Create quarterly presentations to the Pyramid Central Reservations team - Monthly updates to the Pyramid Central Reservations team - Oversee the weekly amenity report, manage pricing, options and creating of the physical amenities that are sold on the website. - Prepare all wholesale and travel agent accounts in the system and prepare commission payables. - Manage 3rd Party relationships and ensure Extranets are up to date on all policies and procedures. - Ensure Condo Owner’s calendar is revised and sent out bi-annually. Work with agents to maintain Condo Owners’ reservations properly and accurately. - Work cohesively with Front Desk operations to ensure smooth transition of guest reservations. - Work cohesively with Adventure Center Management with scheduling of Guest Experience agents and ensuring goals are aligned between both departments.  MARGINAL FUNCTIONS: - May assist the Front Desk on an as-needed basis. - Attend weekly Rooms Meeting to communicate effectively with Operational team members. - Other duties as they are assigned

Starting hourly rate: $18.00   Principle Responsabilities & Position Purpose: Responsible for the safe and professional transportation of employees from the employee parking lot to the resort and back.

Starting hourly rate: $18.00   Principle Responsabilities & Position Purpose: Responsible for the safe and professional transportation of employees from the employee parking lot to the resort and back.

The Staff Accountant reports to the Accounting Manager in the Corporate Accounting group. This position will have various accounting responsibilities along with the month-end close. This is a great opportunity for someone who wants to learn about and be involved in every facet of the accounting cycle. Duties include, but are not limited to, the following: • Assist with processing accounts payable and expense reimbursements. • Research and resolve outstanding accounts receivables. • Preparation of journal entries. • Reconcile and review various corporate GL accounts and prepare necessary schedules resolving outstanding items. • Maintain depreciation schedules. • Assist with monthly lender reporting and annual financial statement audits and reviews. • Provide back-up for team members as needed. • Other ad hoc projects as requested.

We are looking for a highly motivated and analytical individual with experience in leading luxury catering events to join our leadership team as Director of Catering. The Director of Catering is a key position that will be responsible for selling, planning and maximizing revenues for catering events. This position supervises the sales and event order communications, scheduling and training of service staff, planning, delivery, set up, clean up, and proper invoicing for all daily events. The successful candidate will be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.    Your Role: - Coordinates and oversees internal and external catering events - Develops and maintains the catering marketing plan including a comprehensive event planning service to clients and detailed menu development - Hires, trains, and schedules catering staff, and will be actively involved in the development of existing catering staff in service techniques, menu presentation, policies, and procedures - Ensures successful operations of catering functions including labor cost control, foods cost control and preparation, transportation, setup, operation, and cleanup of all events - Establish hotel catering pricing levels - Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. - Assist with the annual hotel budget development and ongoing results analysis.