We currently have an opening for an Area Director of Sales for hotels in the Portland (Oregon) area.The ideal candidate will lead and manage the Sales teams ensuring a high level of professionalism, guest service and profitability. Develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, target business in assigned market segment and meet and exceed sales goals for rate, occupancy, and revenue. The Area Director of Sales will be a strategic commercial leader who can clearly identify emerging trends and develop strategies aimed at business sectors including sports and entertainment, Technology and Biotech.    Responsibilities - Execute sales activities to achieve budgeted goals. - Research, analyze, and monitor financial, technological, and demographic factors to capitalize on market opportunities and to establish a leadership position in the market. - Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis. - Plan and participate in Sales trips and industry related meetings as appropriate to the assigned markets/territories. - Assist in the annual budgeting plan. - Negotiate with clients and achieve maximum revenue/profit potential while satisfying clients' needs. - Enhance the hotel’s community image by actively participating in associations, events, clubs, and boards. - Assume active ownership of assigned sales territory and respond to specific market needs, initiates needed action and suggests to sales leadership    

Duties include completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the fronk desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus!

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay. The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team,van drivers, and valet staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

Come be a part of something bigger!   Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: - Full Time employees have access to Medical and Dental insurance to fit your needs - Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) - 401K match (Let us help you build your financial future) - Companywide Hotel Room Discounts (Who doesnt love to get away) - Paid Time Off - Employee Assistance Program (We are here to support you) - Employee family events (bring the kids!) - Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few - Many more, please inquire for more details

Come be a part of something bigger!     Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectivenessthrough, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:  - Full Time employees have access to Medical and Dental insurance to fit your needs  - Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)   - 401K match (Let us help you build your financial future)  - Companywide Hotel Room Discounts (Who doesn’t love to get away?)  - Paid Time Off  - Employee Assistance Program (We are here to support you and your loved ones)  - Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few  - Many more!    We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Provide exceptional customer service by being engaging and taking sincere interest. - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right. - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

We're looking for an individual with a great Yes I Can" caring attitude to join our restaurant team as a full-time Server. This individual must ensure guest satisfaction in the dining room area (and throughout the hotel) by serving the guests and maintaining cleanliness at all times in accordance to company policies. "

We are currently seeking a highly qualified and motivated Complex Director of Finance to join our dynamic team. This Executive-level position will oversee all aspects of the Finance/Accounting Department and play a crucial role in maintaining the financial health and success of our resorts.    Responsibilities : - Cash Flow Management: Effectively manage and communicate cash flow-related issues to management and ownership, ensuring transparency and proactive solutions. - Financial Planning: Coordinate the completion of all forecasts and budgets, actively engaging the Executive Team and department managers in the process. - Financial Analysis: Analyze financial data and operations to advise management on maintaining the resort's financial objectives. - Account Reconciliation: Ensure that all balance sheet accounts are reconciled in a timely and accurate manner. - Financial Strategies: Develop and implement financial strategies, policies, and procedures to effectively manage and control financial resources. - Internal Controls: Establish and continually audit all internal financial controls, including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records. - Reporting: Direct and/or prepare all financial reports in accordance with the company's requirements, meeting various due dates and deadlines. - Financial Analysis: Conduct regular financial analysis and provide insights on revenue generation, cost control, and profitability enhancement. - Cost-Saving Initiatives: Collaborate with department heads to identify and implement cost-saving initiatives without compromising quality and guest satisfaction. - Stakeholder Relations: Maintain strong relationships with external stakeholders, including auditors, banks, and financial institutions. - Compliance: Ensure the resort's compliance with all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.  

We are looking for a highly motivated Senior Banquet Captain to join our team!  This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function and will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues.   If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces. - Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables. - Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming. - Responsibilities also include cleaning of back hall and organizing of storerooms. - Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc. - Assists as needed with event room setup according to meal period and table needs - Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked - Serves food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen - Cleans and sanitizes tables and/or counters & seats after guests are finished - Explains how various menu items are prepared, cooking methods and ingredients - Takes into consideration any special request and dietary issues made by the guest - Provides general property information Offers warm and sincere welcome/farewell for all guests - Interacts with staff in a professional manner, assisting other departments with necessary information - Ensures final quality check on food and beverage items prior to serving guests - Monitors assigned tables for customer satisfaction, quality, and additional service - Addresses any guest issue promptly and with high concern - Aids other events and restaurant staff as needed - Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)

Manage all aspects of front desk operations for the second shift, including: - Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, or special needs or requests and follow up on execution. - Schedule employees to ensure proper coverage. Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. - Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. - Manage labor costs and expenses within budget. Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications. Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.  Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. Will serve as manager on duty as required. 

The Hampton Inn Livonia, professionally managed by Benchmark Pyramid Hotel Group, is currently seeking friendly and detail oriented housekeepers to join our housekeeping team.    Responsibilities include cleaning guest rooms, public spaces, assisting in laundry and special cleaning projects.   

Attractive daylight hours 8-4 Monday through Friday and 9-5 Saturday/Sunday! In need of Part-time and Full-time Room attendants. Flexible hours are also available.   Never worked in the hospitality industry before? That's OK! We will train you!    Like to work independently? This is the job for you!   Motivated to make more than just an hourly rate? Sign on bonus available! Recruiting bonus available when your friends and family are hired based on your recommendation! Clean additional rooms? Bonus available!    Full Time and Part Time positions available immediately.    We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums newly renovated guests’ rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high-quality standards of Pyramid Global Hospitality.   Highly competitive wages! Bonus programs for line level associates! Team member travel discounts with Marriott hotels and Pyramid family of hotels! 401k with an employer match Free associate parking! Free associate assistance program Employer provided uniforms Employee meal program   Full time associates are eligible for the following benefits:  - Medical, dental and vision insurance available after first month of employment! - Earn paid time off on your first paycheck and start utilizing it after only 90 days of employment - Ability to earn up to 1-week paid time off in your first year of employment - 7 Paid Holidays a year - 3 Paid Sick Days after 1 year - No limit to the amount of paid time off hours you can rollover each year - PTO Cash Out options - 100% employer paid Life Insurance at 1 time your annual salary

The Pittsburgh Marriott North is looking for a Dishwasher to join the culinary team.   Job Duties Include: Maintaining kitchen work areas, equipment, and utensils in a clean and orderly manner. Sweep and mop floors; wash dishes, worktable, walls, vent hoods. Empty trash and other duties as required.

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.   ESSENTIAL FUNCTIONS - Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.  - Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. - Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc. - If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands. - Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. - Ensure the release of any company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. - On time and at work when scheduled and in proper uniform. - Attend department meetings as scheduled. - Consistent professional and positive attitude and actions when communicating with guests and associates. - Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason. - Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Benefits include: - Team member travel discounts with Marriott hotels and Pyramid family of hotels! - 401k with an employer match - Free associate parking - Free associate assistance program - Employer provided uniforms - Employee meal program - Medical, dental and vision insurance available after the first month of employment! - Earn paid time off on your first paycheck and start utilizing it after only 90 days of employment. - Ability to earn up to 1-week paid time off in your first year of employment - 7 Paid Holidays a year - 3 Paid Sick Days after 1 year - No limit to the amount of paid time off hours you can rollover each year - PTO Cash Out options - 100% employer paid Life Insurance at 1 times your annual salary

Pyramid Global Hospitality is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first.   We are currently searching for a dynamic, hands-on Assistant General Manager for one of the newest hotels to join the Pyramid Global Hospitality family, Fairfield Inn & Suites Detroit Rochester.   This is a highly empowering position requiring high energy and the ability to motivate, cultivate and mentor high performance teams devoted to achieving the highest standards of guest satisfaction and exceptional service.  We value forward thinking, progressive and creative personalities. We provide the resources, you provide the leadership, inspiration and results.   Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain optimum efficiency and economy of operations and maximize its full potential with a balanced focus on people, product and profit.   The Assistant General Manager will - Supervise all operations department leaders and staff - Maintain positive relations with staff through timely complete communication of all items concerning their areas of supervision individually and a department as a whole. - Analyze with each department leader their goals identified and the action steps to achieve them within the identified length of time. - Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations. - Ensure a positive guest experience through quality and safety of the hotel product.

We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

We are looking for a highly motivated and analytical individual to join our team as Restaurant Manager for Game Changer.  The Restaurant Manager is a proactive solution seeker, they lead by example, don’t settle for the normal, and continuously encourage and engage their team members. They will provide the strategic leadership required to achieve the fiduciary and quality goals for the restaurant operation. The Manager will ensure the effective and efficient operation of all facets of the restaurant operation, while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards, and values of the Benchmark. Your Role: - Attend weekly meetings, relaying information about upcoming events to staff under his/her supervision.  - Supply information about the restaurants capabilities and programs to other departments and clients or potential clients. - Respond to needs and requests of guests and potential guests. - Ensure that implementation and maintenance of standards of food, beverage and service quality are commensurate with a first-class operation. - Implement effective cost controls for food, beverage and labor. - Must be able to understand, read and explain profit & loss statements, labor reports, cost reductions, including labor. - Develop workable systems for inventory, receiving and product utilization (product cost). - Develop standards of productivity for food & beverage personnel. - Responsible for implementing company-wide system - Create appealing, high quality, marketable cycle menus and special event menus. - Create a comfortable atmosphere to encourage committed and loyal employees. - Oversee hiring and training programs for food and beverage personnel. - Develop management skills in employees. - Oversee weekly payroll for department. - Assist in the other Food and Beverage outlets in whatever capacity needed.

We are looking for a highly motivated Banquet Captain to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Director, this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues. If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! The Banquet Captain will supervise staff, coordinate banquet events assigned and implement property policies and procedures.

We are looking for a highly motivated and analytical individual with experience in creating and managing catering events to join our team as Catering Sales Manager. The Catering Sales Manager is a key position that will be responsible for selling revenue generating catered events to include, but not limited to weddings, social, meetings & conference events with all relevant profit driving components. In addition, the position will detail, service, and plan for the success of these events with collaboration of key departments to achieve maximum profitability and guest satisfaction.  The successful candidate will be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.   Your Role: - You will oversee the coordination and successful execution of all programs/services contracted through the catering department. - You will help to rectify any deficiencies for improvement with respective operational departments and work especially closely with the banquets department. - You will work closely with the Sales teams to build relationships with area businesses, associations and SMERF entities to develop the social business segment to support the revenue goals of the resort. - You will coordinate and communicate with outside vendors to maximize relationships, profitability, performance, and service standards. - You will have a genuine internal drive that demonstrates consistent regard and dedication to guests and the organization by being engaged, interested, and productive. - You will maintain a working knowledge of the marketplace; actively and collaboratively assists in building the best practices necessary for the resort's success. - You will possess strong organizational skills and be detail-oriented in order to ensure cooperation and coordination with other departments/managers in the daily flow of our Operations.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required.