Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.
The Front Desk Agent will:
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Summon bell-staff assistance to escort guests to their rooms as appropriate.
- Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order.
- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
- Use the photocopier to make copies of items as required.
- File registration cards in room number order.
- Retrieve registration cards from the files for each check out.
- Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Experience with Galaxy systems is a plus but not required.
The Busser is responsible for clearing and resetting tables as well as assisting food servers in providing exceptional service to guests. S/he assists with clearing tables, refilling water, serving bread, and restocking clean plates, silverware, and glassware. The Busser will assist to maintain the Resort Standards.
The Busser shall strive to provide exceptional service to both internal and external guests at all times, They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice!
Your role:
- Greet guests as they arrive or move about the restaurant area
- Maintains proper and adequate set-up of the server stations
- Assist the servers in maintaining clean available tables for arriving guests
- Assist servers with continual service details
- Maintain the cleanliness of the restaurant area
- Be the master of the restaurant, understanding the details of the operation
- Work collaboratively with other restaurant servers and kitchen/bar staff
KEY RESPONSIBILITIES
The primary responsibilities for the Steward include but are not limited to:
- Handles and washes all glass, silverware, china, pots and pans and cooking utensils utilized by the banquet and culinary staff.
- Handles and polishes all silver and copper chaffers and serving utensils to include coffeepots, tea pots, trays, goose necks and water pitchers.
- Stores the above listed items in a neat and organized manner, always storing items in their assigned areas.
- Empties all garbage cans and the disposal of all cardboard utilized by the Culinary staff.
- Cleans all trashcans and returning of them to the proper areas of the kitchens.
- Cleans all dish machines on a weekly basis.
- Cleans kitchen equipment as required by the Executive Steward.
- Cleans all floors throughout the culinary departments and the mats used in these areas.
- Disposes of broken glassware and dishes.
- Ensures required hot boxes are clean, plugged in and stocked with the appropriate number of plates and covers for upcoming events.
- Ensures all walls and ceilings are clean at all times
- Follows checklist duties and responsibilities given by management and supervisors.
- Arrives for work on time and in proper uniform.
Duties include expediting requests from guest for valet parking services. Parks and retrieves cars for guests. Requires good driving record/history, valid Indiana driver's license, good communication and guest-services skills, and flexible work schedule. Previous experience a plus!
The Regional Vice President of Revenue Strategy is a key executive role responsible for overseeing revenue generation and profitability of a cluster of Independent Luxury & Lifestyle hotels in the East Region. The position involves working closely with the hotel management teams to develop and execute effective revenue management strategies that drive revenue growth, improve market share, and enhance profitability.
Key responsibilities for this role may include:
- Developing and implementing revenue management strategies and tactics for each property in the cluster, utilizing data-driven analysis, pricing tools, and market intelligence to optimize revenue and occupancy levels.
- Conducting ongoing analysis of demand patterns, market trends, and competitive pricing to identify revenue opportunities and recommend changes to pricing and distribution strategies.
- Developing and implementing sales and marketing initiatives to drive revenue growth, including group sales, direct marketing, and online distribution.
- Providing leadership and guidance to hotel management teams, ensuring they are aligned with revenue goals and strategies.
- Collaborating with other departments, such as finance, marketing, and operations, to ensure revenue management efforts are integrated across the organization.
- Establishing and maintaining relationships with third-party vendors and partners, such as online travel agencies and revenue management software providers, to leverage industry expertise and technology to maximize revenue opportunities.
- Overseeing the implementation of revenue management technology and processes to ensure optimal pricing and inventory controls are in place.
- Conducting regular performance reviews and analysis to evaluate revenue performance and identify opportunities for improvement.
Serves as primary supervisory member of a team responsible for the operation and maintenance of the campground and gate areas, including staffing, and campground reservations, Maestro records, resort guest registration and satisfaction, and general upkeep and maintenance of these areas. This position ensures that all operations are handled in an efficient and effective manner. Assists Outdoor Services Manager in development of long- and short-term goals, employee development, budget, purchasing, and training.
- Must be well groomed, with nametag on at all times while working on the property.
- Must be well-mannered, display helpful attitude, greet guests when encountered show appreciation to the guest for being at the Campground and Resort, show willingness to always help guests.
- Supervises, coordinates, and participates in all activities related to the campground and front gate. Develops schedules and ensures adequate coverage of area based on business levels. Participates in these activities, to include, working counters, renting sites, input of reservations, custodial work, etc. Train and develop employees in all areas of the operation. Operates within the set policies of the Resort.
- Maintains adequate inventories, requisitions for and orders appropriate stock levels for materials needed by this operation, i.e. cleaning supplies, uniforms, firewood, paper products, etc. Maintain effective cost controls in these areas.
- Coordinates all aspects of the campground and gate operations, including checklists, pricing opportunities, packages, light custodial and maintenance work, and maintenance contract.
- Maintains accurate records of all guest transactions. Manages monetary transactions and provides accurate back-up to Accounting department.
- Write letters, reports, and correspondence to patrons, as needed. Ensures that all documentation pertaining to these areas is correct and meets resort standards prior to publication.
- Inspects all areas of responsibility to ensure that area is a clean and safe environment. Maintains daily logs for inspections. This includes all facilities within the campground and pavilion areas.
- Plan and keep cost records. Establish budget controls to ensure profitable operations. Reviews monthly P&L statements with department manager and comments on operations. Maintains usage statistics. Provide input on yearly budget and 30-60-90 day forecast.
- Assists in the development of long- and short-term goals. Provides input on progress of attaining these goals. Makes recommendations to improve operations. Makes in-field adjustments to daily assignments. Reviews campground and gate specific conditions daily and adjusts operations accordingly.
- Participates in interview, review, and discipline processes. Initiates review processes for all employees. Initiates disciplinary processes and presents to the Outdoor Services Manager. Reviews time edits and makes changes, as needed. Holds daily, weekly, and monthly meetings as needed to keep staff informed. Works within current resort HR policies.
- Devises and implements programs to increase customer quality and service.
- Participates in appropriate meeting relating to this department. This includes weekly resort staff meeting, Outdoor Services management meeting, safety meetings, CEO meetings, and special event discussions.
- Develop and maintain campground, and Welcome Gate historical data.
- Performs light custodial operations on grounds and buildings, i.e. cleaning and stocking restrooms/bath houses, sweeping stones from paths, trash collection, mopping floors, etc. Uses mops and brooms.
- Implement coordination within the campground and their interfaces with all other departments.
- Reports problems encountered on site to Outdoor Services Manager immediately. Takes appropriate steps to address emergency situations.
MARGINAL FUNCTIONS:
- To assist other departments as required.
- Will perform additional duties as requested by the Director of Rooms or the General Manager.
TYPICAL SCHEDULE:
Due to the seasonal nature of this job, there are significant variations that occur to this schedule based on staffing levels, business levels, special events, holidays, weather conditions, etc. You will be expected to be flexible relating to these special circumstances. Changes may be with or without notice.
Operating hours: Operating hours for the gate are from 7:00am to 10:pm daily. The hours of operations may change based on occupancy forecasts for both the lodge and campground. This understanding will be exercised in our Out of Season months.
The expectation of this position is to have flexibility to ensure all hours of operations are met and successful.
ENVIRONMENT: In and outdoors setting, sun, heat, cold, snow, and rain possible. Works in a variety of weather conditions.
Perform Basic Manicure functions in Spa Environment.
We are looking for someone who loves coffee service, is highly motivated, and customer focused to join our team as a Marketplace Barista! This individual needs to be highly organized, loves numbers and very detailed. They will be working closely with different members of our team and guests from all different places, so they will need to be quick on your feet and have an engaging attitude.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Maintain a great relationship with all members of the team
- Be highly organized to maintain control and timeliness in closing out all guest checks
- Maintain a cash bank
- Be willing to jump in where needed to assist in delivering top service levels
- Promotes breakfast buffet, lunch, and dinner menu. Responsible for the knowledge of all menus and items offered in grab and go section. Memorize product locations throughout the store and be able to direct customers or make suggestions.
- Sets up Grab and Go. Responsible for maintaining stock- all shelves are stocked, pantry is stocked, and prepared for each shift.
- Responsible for keeping area clean and stocked.
- Receives and visually inspects guest check for any inaccuracies, then closes the check to the proper method of payment, (i.e., cash, credit card or house charge).
- Ascertains guest satisfaction; in the event of dissatisfaction, tactfully negotiates accommodation.
- Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
- Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.
We are looking for someone who loves coffee service, is highly motivated, and customer focused to join our team as a Marketplace Barista! This individual needs to be highly organized, loves numbers and very detailed. They will be working closely with different members of our team and guests from all different places, so they will need to be quick on your feet and have an engaging attitude.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Maintain a great relationship with all members of the team
- Be highly organized to maintain control and timeliness in closing out all guest checks
- Maintain a cash bank
- Be willing to jump in where needed to assist in delivering top service levels
- Promotes breakfast buffet, lunch, and dinner menu. Responsible for the knowledge of all menus and items offered in grab and go section. Memorize product locations throughout the store and be able to direct customers or make suggestions.
- Sets up Grab and Go. Responsible for maintaining stock- all shelves are stocked, pantry is stocked, and prepared for each shift.
- Responsible for keeping area clean and stocked.
- Receives and visually inspects guest check for any inaccuracies, then closes the check to the proper method of payment, (i.e., cash, credit card or house charge).
- Ascertains guest satisfaction; in the event of dissatisfaction, tactfully negotiates accommodation.
- Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
- Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.
The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening November 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.
Every plate has the potential to create a memory that lasts a lifetime for guests. To deliver all this and more, we’re looking for Line Cooks with a passion for presentation, dedication to flavor, and drive to attainhigh standards from your station, to table, and beyond. Our Line Cooks are the heart of our kitchen and we are looking for individuals who have a desire to learn and grow ona new venture.
Every day is different, but you’ll mostly be:
- Running the day-to-day operation of assigned station(s) in the kitchen.
- Executing and maintaining all mise en place needed for assigned station(s).
- Adhering to recipe standards and plate presentation ensuring the utmost attention to detail.
- Taking ownership of your workstation – pars are maintained, equipment spotless and well functioning,an attention to minimizing waste of product.
- Communicating closely with our Chef leadership, including Sous Chefs up to the Executive Chef.
- Being cleaner than clean to meet or exceed local cleanliness and hygiene laws.
- Responsible for end-of-shift/service cleaning and other kitchen duties as needed.
- Taking on other ad-hoc duties like a true team player.
What’s on the menu for your next career move? As our new In Room Dining Supervisor, you could be leading the charge to ensure our guests enjoy a truly memorable experience – whether they’ve worked up an appetite for a three-course dinner or are just enjoying a late-night snack!
Every day is different, but you’ll mostly:
- Supervise day-to-day operations of In Room Dining.
- Assign and coordinate work of work of In Room Dining team members to promote the efficiency of operations.
- Empower In Room Dining team to provide excellent customer service.
- Monitor In Room Dining budget, marketing plans, and objectives.
- Coordinate In Room Dining operations with other hotel departments to ensure seamless guest experience.
- Coach employees to reflect brand service standards and procedures.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement procedures to increase guest and associate satisfaction.
- Exercise quality control for both Food and Beverage.
- Maintaining standards of service and ensure their implementation.
Marriott Phoenix Chandler Hotel located in Chandler (Price & 202) is looking a General Cleaning Preventive Mainenace Engineer.
Duties:
Perform scheduled preventative maintenance in guest rooms, (CARE, RPM, GCPM), meeting rooms, and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, dusting, touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking.
- Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines.
- Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.
- Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors.
- Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team.
The Expo assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. The Expo will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will reach and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients
Responsibilities: Responsible for inspecting rooms for cleanliness and maintaining housekeeping standards. Mentors housekeeping staff by training, development and motivation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Executes advertising and promotions activities including print, radio, TV, outdoor advertising, direct mail
- Oversee the creative development (both in house and subcontracted) of video, print, electronic, and other media for Lanier Islands
- Produce effective collateral from concept to final product
- Serves as liaison with outside advertising design agencies and freelance designers on on-going campaigns
- Manage the production and placement of print and broadcast advertising locally and regionally. Ensures that all ad materials arrive at publications on time
- Oversee the development of promotional pieces that cross-market all business units. (i.e.: gate pieces, posters, flyers, etc.)
- Plan, organize and execute photo, video and virtual tour production
- Maintain relationships with key media (publications, radio, TV, outdoor advertising, etc.)
- Ability to assist each sales team in developing revenue generating ideas that get results
- Promote awareness and protect the brand image. Internally and externally
- Prepares marketing activity reports on an as needed basis
SUPERVISORY RESPONSIBILITIES
Directly supervises 2-5 employees in the Marketing Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
As the Cook in Banquets, you will assist the Banquet Chef & Chef Tournant in heavy production, fabrication, and preparation of food products for the Banquet Kitchen. You will also be responsible for maintaining cleanliness and sanitation throughout the kitchen based on Health regulations and requirements. You should maintain a passive leadership role in maintaining adequate production level form the Kitchen staff. As the Cook, you will exemplify La Cantera Resort and Spa culture while working to provide exceptional service to both internal and external guests at all times.
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To provide consistent, proper bartending service in accordance with Stonewall Resort’s entire beverage service standards.
Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality. While maintaining the following our five core values, integrity, trust, honesty, collaboration, and fun.
- Maintaining uniformed grooming standards as outlined in the employee handbook.
- Responsible for set-up and presentation of bar area to include cutting fruit, pulling down bottles, filling ice bins and putting away requisitions.
- Have complete knowledge of the master beverage list. Ensure proper presentation of each beverage is served
- Responsible for proper collection of all sales.
- Maintain accuracy of back by daily computations; understand completely all functions and responsibilities of daily bank counts and bank drops.
- Ensure that liquor laws and liquor rules of the State of WV and Stonewall Resort.
- Memorize and practice AAA Four Diamond Standards with every shift.
- Knows property layout and directs guests by utilizing daily event sheets, function sheets, or other documents, or reference materials.
- Attend meetings as required
- Review and understand daily event sheets, and function sheets in order to properly and knowledgeably respond to any guest or co-worker requests, questions, or concerns.
- Follow safety procedures and policies to ensure a safe working environment.
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The flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week).
CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
- Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
- Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
- Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
- Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
- Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION:
We are looking for a highly motivated, creative, and customer-focused leader to join our team as Conference & Event Planning Manager. To be successful in this role, this individual must be self-motivated, demonstrate a thorough knowledge of event execution, food and beverage planning, and space optimization to drive revenue. This position will work closely with the conference services and sales team with a hands-on approach providing exceptional support and customer service to hotel and conference center guests and meeting planners.
COMPENSATION & BENEFITS:
- Salaried position paid biweekly (every two weeks)
- Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE:
The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.
- Full-time: 40+ hours per week depending on level of business forecasted
- Days of week/weekend scheduled will vary depending on level of business forecasted.
ESSENTIAL FUNCTIONS:
- Responds to all inquiries for events and primarily manages groups/events that do not have guest room services.
- Coordinates all aspects and details of the event with the event requestor including menu planning, service details, pricing, and payment.
- Prepares catering proposals, contracts, and event orders.
- Follows up on all event details with the necessary resource providers to include but not limited to Banquet Manager, Executive Chef, Audio-Visual Technicians, Equipment Rentals, etc.
- Communicates with the event requestor effectively and on a timely basis.
- Maintains guest history log of needs and preferences of event requestors and specific groups.
- Utilizes effective cost control processes when suggesting products and services.
- Works with the chef to provide seasonal offerings and special menus when appropriate.
- Good working knowledge of internal resources and capabilities.
- Maintains a resource log of approved outside providers of event services and maintains effective working relationships with these vendors.
- Supervises the accurate recording and compiling of information, correctly retaining records, files, and logs in accordance with established procedures.
- Ensures orderly and accurate catering files and that computerization of such files is maintained.
- Perform other related duties as requested Director of Conference Services.
- Recommend profit improvements to Director of Conference Services.
- Practice safety standards and report any unsafe conditions to the Director of Conference Services.
We have just increased our hourly rate to provide YOU a higher base rate of pay.
We're looking for capable Laundry Attendants who can be flexible enough to work weekends and holidays.
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.
We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest linens. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.
Your Role:
- Engage with guests to ensure their stay is going well
- Work as a team to accomplish the goal of resort/hotel cleanliness
- Laundry duties as required (including washing drying / ironing and folding of all SPI guest rooms linen as well as restaurant/catering linens
- Keep laundry area/ common areas of the property clean and organized
- Daily cleaning of housekeeping and maintenance staff restrooms
- To understand the proper utilization of equipment and chemicals, and the knowledge of appropriate safety procedures
- Assist houseman and housekeepers as necessary
- Help maintain a safe work environment
- Always respond in a friendly, helpful manner to other team members.
Previous hotel housekeeping/laundry experience preferred, Hilton Family of Brands a plus! Ability to communicate with our guests essential.
This is a full-time position with benefits eligible after completion of 90 days.
**The pay is $14.00 per hour**. Shifts begin as early as 8AM and end as late as 6PM.
Here are some perks you can enjoy when joining our team:
- Competitive wages
- Paid time off and 7 paid holidays
- Healthcare: Medical/Dental/Vision
- Employer paid life insurance (1x annual salary)
- 401 (k) with portion company match*
- Short Term Disability
- Quarterly Bonus
- Global Hotel Discounts at Hilton hotels and resorts.
If your career goal is to be an Executive Housekeeper, this is a great start!
The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include:
- Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas.
- Inspect guest rooms, public areas, & heart of the house for cleanliness.
- Train, motivate, coach, counsel, & discipline staff members.
- Maintain a regularly scheduled cleaning program.
- Prepare weekly schedule.
- Maintain supply and linen inventories.
- Update room statuses in the computer.
- Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
This is a full-time position with benefits eligible after completion of 90 days.
**The pay is $16.00 per hour**. Shifts begin as early as 7AM and end as late as 7PM.
Benefits: Offered to Full Time Employees (30+hours/week) after 90 days of employment
- Competitive Pay
- Medical Insurance
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Employee Discounts at Hilton Hotels and Resorts
- Life Insurance
- Paid Time Off
- Employee Referral Program
- Vision Insurance
- 7 Paid Holidays