POSITION PURPOSE: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality. ESSENTIAL FUNCTIONS: Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Practice Teamwork" and "Clean as you go" policies. Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas. Mandatory attendance for monthly departmental meetings. Other: Regular attendance in conformance with the standards   Schedule varies per banquet, can include nights, weekends and holidays.

The Cleveland Marriott Downtown at Key Tower is looking for Maintenanece Technicians to join our team!   We're looking for a capable, committed Maintenance Technician who will plan an important role in keeping our hotel functioning to the high quality standards of Pyramid Global Hospitality. The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs  

Housekeeping Supervisor The Housekeeping Supervisor reports to the Executive Housekeeper and assists in the management of the department. This position requires a varied work schedule (evenings, nights, and weekends). Duties include: the coordinating & supervising of the housekeeping staff, ensuring that the guest rooms, hotel facilities, and public areas meet all standards related to comfort and aesthetics, assisting with scheduling, inspections, inventory control, and revenue forecasting and working closely with other departments. The primary function of the Housekeeping Supervisor is to assist the Executive Housekeeper in the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members.   ESSENTIAL DUTIES AND RESPONSIBILITIES   Guest Service - Maintains guest service as the driving philosophy of the operation - Personally demonstrates a commitment to guest service in responding promptly to guests’ needs - Committed to making every guest is satisfied - Meets or exceeds guest satisfaction measures - Ensures hotel standards and services contribute to the delivery of consistent guest service - Implements and practices guest service initiatives and performs to Hilton Brand Standards   Housekeeping Supervisor Duties - Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue. - Supervise, train, support, and monitor room attendants, turndown attendants, and housemen - Ensure that housekeeping services are completed in a first-class manner. - Provide guests with professional, efficient, prompt and courteous service - Assign daily tasks to the housekeeping staff. - Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required. - Responsible for clear and effective communication between housekeeping and other departments. - Fill in for staff where necessary. - Order supplies as assigned by the Executive Housekeeper. - Report all work orders to engineering/maintenance any and all problems needing repairs. - Create a courteous friendly, professional, work environment through open line of communication. - Ensure compliance with safety and sanitation standard. - Inspect and maintain hotel rooms daily. - Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists). - Assist Executive Housekeeper in maintaining a monthly linen inventory (order as needed). - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Maintain regular attendance in compliance with Pyramid Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

This Executive Level position will oversee all aspects of the Finance/Accounting Department in a centralized environment.  The Director of Finance will report to the General Manager and VP of Finance. Will act as a mentor and be very involved with the day-to-day operations of the hotel and the department. Responsibilities - Effectively manage and communicate cash flow related issues, as required to management and ownership. - Coordinate the completion of all forecasts and budgets as required, with the full and active participation of Executive Team and department managers. - Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives. - Ensure that all balance sheet accounts are reconciled on a timely basis. - Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records. - Direct and/or prepare all financial reports in accordance with the company’s requirements meeting various due dates and deadlines. - Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.

The Cleveland Marriott Downtown at Key Tower is looking for an Assistant Executive Housekeeper to join our team! We’re looking for someone with a passion for hospitality, understands the importance of leadership and truly enjoys being a part of a team!   Managed by Pyramid Hotel Group, we offer: Competitive benefit packages including medical, dental, vision and ancillary coverages 401k with company match Company paid life insurance Paid time off Room Rate Discounts And more!     The Assistant Executive Housekeeper reports to the Executive Housekeeper and assists in the management of the department. This position requires a varied work schedule (evenings, nights, and weekends). Duties include: the coordinating & supervising of the housekeeping staff, ensuring that the guest rooms, hotel facilities, and public areas meet all standards related to comfort and aesthetics, assisting with scheduling, inspections, inventory control, and revenue forecasting and working closely with other departments.

We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

Our organization is seeking a highly motivated Manager of Microsoft Dynamics 365 to oversee the function of the field system for the enterprise. The primary focus will be on Microsoft D365 Finance & Operations, ensuring excellence in day-to-day operations, and the integration of best practices. In this role, you will also play a critical part in supporting the company's aggressive growth plans through continuous process improvement.   Essential Functions:   As the Manager of Microsoft Dynamics 365, your responsibilities will include but not be limited to:   - Supporting the administrative functions of Microsoft D365 Finance and Operations, including building and testing of new modules and feature enhancements - Resolve system issues that arise for all the properties - Work closely with end-users to identify issues, assess their impact, and prioritize them based on their severity - Providing support to end-users on system functionality and making recommendations for process improvements - Collaborate with cross-functional teams and integrated systems to develop and implement solutions that address the root cause of the issues and prevent them from recurring - Utilizing best practices and methodologies to support and improve financial and field systems functionality - Collaborate with cross-functional teams to ensure that process improvements align with our business objectives - Supporting, managing, and initiating change within the organization, taking steps to remove barriers - Stay current with the latest technologies and methodologies for the system - Other responsibilities as assigned

The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.   The Front Desk Supervisor will: - Communicate effectively both verbally and in writing to provide clear direction to staff. - Monitor lobby traffic and make staffing adjustments accordingly. - Greet guests immediately with a friendly and sincere welcome. - Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. - Promote the Pyramid Hotel Group marketing program. - Make appropriate selection of rooms based on guest needs. - Non-verbally confirm the room number and rate. - Require standing and continual mobility throughout front office area. - Handle cash, make change and balance an assigned house bank. - Accept and record vouchers, traveler's checks and other forms of payment. - Convert foreign currency at current posted rates. - Perform accurate moderately complex arithmetic functions using a calculator. - Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English language. - Input messages into the computer. - Retrieve messages and communicate the content to the guest. - Retrieve mail, small packages and facsimiles for hotel guests as requested. - Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. - Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. - Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. - Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. - Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance

The Cleveland Marriott Downtown at Key Tower is looking for committed Room Attendants to join our housekeeping team!   Managed by Pyramid Global Hospitality, with us you'll find: Paid time off 7 paid holidays comprehensive benefits competitive pay 401k with company match Room rate discounts Incentives!   Primary responsibilities of our Room Attendants includes: - Cleans and vacuums guests' rooms - Collects soiled linens for laundering, make beds, replenishes room supplies, and empties trash. - Responds to guests' needs and provides exceptional customer service. - Maintans a clean environment for hotel guests in accordance with the high quality standards of Pyramid Global Hospitality.

The Cleveland Marriott Downtown at Key Tower is looking for Front Desk Agents to join our team!      Primary function: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations

Requires general maintenance, painting, wallpapering and minor plumbing.     $750 Sign On Bonus After 30 days!   We're looking for a capable,committed Maintenance Technician who will plan an important role in keeping our hotel functioning to the high quality standards of the Pyramid Hotel Group.   The Maintenance Technician will: - Performs general maintenance of building and facility mechanical, electrical, and plumbing systems. - Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors. - Makes repairs on plumbing fixtures, piping, drains and sanitary systems. - Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc. - Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment. - Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner. - respond to guest questions or problems in a timely professional manner     We offer our associates the following incredible benefits:   $750 Sign-On Bonus: $125 after 30 Days, $225 after 60 Days, $400 after 90 Days. Associate Referral (up to $500) Quarterly Bonus Program Paid Time Off (PTO) for all Full Time associates PTO Rollover PTO Cash Out Option Selected Charleston Discount Attraction Tickets & so much more 401K  Hyatt Room Discounts  

Staring Hourly Wage: $18.50   Security Officer   The purpose of this job is to perform the duties of Security Officer in accordance with company standards for satisfactory performance. Essential Job Description: Patrols hotel premises to maintain order, enforce regulations, and ensure observance of applicable laws by performing the following duties. Essential duties and responsibilities are as follows (other duties may be assigned): 1. Patrols lobbies, corridors, guest rooms, and other hotel areas, confers with management, interviews guests and employees. 2. Interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, accidents, illness, violations of policies, and any other loss related event. 3. Patrols hotel areas to detect/report and/or control fires, unsafe conditions, and missing or inoperative safety equipment. 4. Warns or ejects troublemakers, and cautions careless persons. 5. Responds to, controls, provides and obtains assistance for victims of accidents and/or illness. Also reports on such in documentation. 6. Notifies staff of presence of persons with questionable reputations. 7. Assists management and law enforcement officers in emergency situations. 8. Controls all situations in a calm, professional, and hospitable manner. 9. Completes daily logs and incident reports. 10. Follows lost and found procedures. 11. Conducts daily key inventories and reports and variances. 12. Follows cab voucher procedures. 13. Enforces package pass procedures. 14. Responds to alarm notifications. 15. Assists with emergency/evacuation training and processes. Supervisory Responsibilities: N/A Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High School Diploma or GED. One year security experience, and/or three years military preferred. Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees. Reasoning Ability: Must be able to use appropriate judgement in determining situations requiring immediate/emergency response and action. Certificates, Licenses, Registrations: Valid CPR certification. First Aid certification. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is frequently is required to use hands, and fingers to handle or feel. The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.

The Position This Executive Level position will oversee all aspects of the Finance/Accounting Department in a centralized environment.  The Director of Finance will report to the General Manager and VP of Finance. Will act as a mentor and be very involved with the day-to-day operations of the hotel and the department. Responsibilities - Effectively manage and communicate cash flow related issues, as required to management and ownership. - Coordinate the completion of all forecasts and budgets as required, with the full and active participation of Executive Team and department managers. - Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives. - Ensure that all balance sheet accounts are reconciled on a timely basis. - Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records. - Direct and/or prepare all financial reports in accordance with the company’s requirements meeting various due dates and deadlines. - Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.  

This position is based in the Woodlands, TX area and will be working a hybrid  schedule of in-office and remote work.    Are you looking for a fast-paced opportunity at a rapidly growing company? You are in luck! Due to our recent expansion, we are looking to hire a dynamic and driven Staff Accountant to manager daily accounting tasks. Are you engaged in continuous improvement of the work culture and strive by exceeding result-oriented goals? If so, this job may be the right place for you!    This position will be responsible for all daily accounting tasks. You will create financial transactions and post them in the general ledger and must have strong attention to detail. You will also carry out relevant administrative duties (e.g. responding to clients via email and handling invoices). Making sure the accounting functions are carried out in a timely and accurate manner.   ESSENTIAL DUTIES AND RESPONSIBILITIES Included, but not limited to, are the following: other duties may be assigned.   - Maintaining financial reports, records, and general ledger accounts. - Responsible for daily, weekly, and monthly accounting postings & deadlines across multiple hotel properties - General Ledger maintenance and reconciliations. - Maintain and secure assets, minimizing outstanding receivables and investments inventories. - Analyze transactions with internal stakeholders - Conduct month-end and year-end closures - Prepare documents for audits - Apply new accounting policies and ensure compliance with rules and regulations - Report to the Assistant Controller and work to improve financial processes.

Overview - This position contributes to the Company’s success by identing training needs, developing training programs and presenting them to the teams. Training programs will be developed for the Central Accounting Team, Property Teams and Operations staff.  The position will report to the SVP of Accounting and Finance and work closely with the VP of Accounting Operations.  This position is Houston based.   Duties & Responsibilities Duties include, but are not limited to, the following:   - Work with the Accounting Department leadership to identify and prioritize training needs. - Develop training programs and materials in order to present the information to the intended audience in a clear and concise manner. - Design and record training videos covering accounting topics. These topics will be targeted to both accounting and non-accounting audiences. - Coordinate the manage the weekly accounting webinar. Schedule topics, identify and recruit guest speakers as needed.  Present and record sessions for viewing by the teams at a later date.

Overview - This position contributes to the Company’s success by improving and streamlining the accounting processes.  The position will report to the SVP of Accounting and Finance and work closely with the VP of Accounting Operations.  This position is Houston based.   Duties & Responsibilities Duties include, but are not limited to, the following:   - Work with the Accounting Department leadership to identify and prioritize process improvement opportunities. - Review systems, metrics and other information to determine areas for improvement. - Recommend improvement options complete with time and cost information - Redesign procedures utilizing system automation and remove non-value-added tasks. - Working with the leadership and Training Manager, develop training and materials to roll out new initiatives. - Follow up on new initiatives to determine level of acceptance and implementation. Work to resolve any impediments to acceptance of new processes.

SUMMARY The Sales Tax Analyst is responsible for ensuring all occupancy, sales, use, personal property and property tax requirements are meet while adhering to company’s policies and procedures.   ESSENTIAL DUTIES AND RESPONSIBILITIES Included, but not limited to, are the following: other duties may be assigned.   - Manages sales, local and property tax return filings for the assigned properties. - Ensures that systems, policies, and procedures adhere to company policies while functioning with accuracy and timeliness. - Ensure that company is following all state and local tax law as it relates to sales and property tax filings. - Oversees all tax-related filings and related payments for the designated properties. - Collect, review for accuracy and store property backup for tax exemptions. - In charge of data entry, validation, and processing of various types of returns. - Track the status of all tax returns taking place for the assigned properties. - Be active on the customer service front and be quick and accurate with communication. - Liaison with outside consultants regarding property tax protest filings. - Oversee all sales and local tax audits.

Summary:   We are looking for a financial wizard to assist in managing the centralized accounting operations of our corporate office in the Woodlands! As an Assistant Controller, you'll ensure accurate and timely financial reporting and analysis, review and reconcile accounts, manage accounts payable and receivable, and oversee the filing of tax returns. You'll also be responsible for implementing and monitoring financial controls and policies and participating in internal and external audits.   Responsibilities: - Manage financial operations of the centralized accounting office - Ensure accurate and timely financial reporting and analysis - Assist with budget preparation and management - Review and reconcile general ledger accounts - Manage accounts payable and accounts receivable functions - Prepare and file tax returns - Participate in internal and external audits - Implement and monitor financial controls and policies - Other accounting and finance duties as assigned If you're a financial wizard who loves hotels and wants to work in a fun, fast-paced environment, we want to hear from you!

Are you looking for a fast-paced opportunity at a rapidly growing company? You are in luck! Due to our recent expansion, we are looking to hire a dynamic and driven Accounts Payable Analyst to be responsible for the accounts payable processing of the assigned Centralized Hotels Are you engaged in continuous improvement of the work culture and strive by exceeding result-oriented goals? If so, this job may be the right place for you!     SUMMARY The AP Analyst is responsible for the accounts payable processing of the assigned Centralized Hotels.  Ensuring company policies are adhered to, payments to vendors are made timely and are accurate, and the general ledger is well-maintained from an AP standpoint. Must have strong attention to detail.   ESSENTIAL DUTIES AND RESPONSIBILITIES Included, but not limited to, are the following: other duties may be assigned. - Review A/P invoices entered by the hotels for accuracy. Confirm invoices have been coded correctly and have all necessary approvals.  Post approved invoices for payment. Contact hotel on unapproved invoices for resolution - Adhere to hotels state use tax guidelines by adding use tax to vendor invoices if applicable. - Assist the hotels assigned centralized accountant with the weekly processing of vendor payments. Alert the centralized accountants of vendors with special terms or discounts. - Oversee all payment transactions such as ACH, wires, paper checks and hotel on-site manual checks. - Reconcile vendor statements to ensure all invoices are accounted for. Research, analyze, and resolve payment and vendor issues. - Ensure that systems, policies, and procedures adhere to company policies while functioning with accuracy and timeliness. - Ensure that the accounts payable and the company’s financial obligations are met efficiently. - Reconcile a variety of accounts and reports for ensuring accuracy. - Assist with month-end closing tasks, including monthly expense accruals. - Setup new vendors in the a/p system, ensuring the necessary tax documents have been received by the vendor. - Process yearly 1099 tax information ensuring compliance with the Federal guidelines. - Be active on the customer service front and be quick and accurate with communication. - Prepare documents for audits