We're looking for a talented Gift Shop Attendant who will: Greet guests when they enter the gift shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Knowledgeable of products, brands, and the hotel.  Creatively stages and displays merchandise. Restock items as necessary. Keep storeroom and changing room neat and clean. Complete guest purchases, process all payment types, and process returns, refunds, and exchanges. Verify guest identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops, and cash bank are verified. Follow checklist for opening and closing shop. Secure shop and monitor guest activity to prevent losses due to merchandise theft and damage. Enhance guest experience, with welcoming and greeting guest in the lobby.  Assist front desk as needed with request.  Participate in guest activities. 

Why should you work here? Benchmark-Pyramid Hotels offer competitive wages, great culture and amazing benefits. Benefit package includes 401K with a company match and lucrative bonus programs, to name a few.   We are looking for a dedicated individual who is able to work 2nd and 3rd (Night Audit) shift. Duties include completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the front desk and processing check-in/out transactions. Ability to work 2nd and or 3rd shift, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus!

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

Responsible for setting up, maintaining and breaking down the breakfast buffet in the restaurant. Will also assist servers and buspersons when needed.

We're looking for an individual with a great personality and friendly demeanor to join our restaurant team as a host/hostess. You'll be responsible for guest satisfaction in the dining room area and will propertly greet and seat guests per company policies.

We are looking for a part-time Barista to join our team!  Are you the morning person we are looking for?   Position Summary: Responsible for taking guest orders, accurately crafting food or beverage item and delivering to the guest.  Responsibilities: - Promotes coffee consumption by educating customers; preparing and serving a variety of coffee drinks, along with pastries and cookies and other food items. - Welcomes customers by determining their interests and needs. - Educates customers by presenting and explaining the Marketplace menu; answering questions. - Answers phones and requests for room service orders; prepares food and delivers to appropriate guest - Collects payments for all transactions - Prepares and sells coffee drinks by following provided recipes and preparation techniques for coffee drinks, such as, espresso, latte, cappuccino, etc. - Generates revenues by attracting new customers; defining new and expanded services and products. - Maintains inventories by replenishing food and beverage supply; stocking coffee brewing equipment and maintaining supplies. - Keeps equipment operating by following operating instructions; troubleshooting breakdowns, performing preventive maintenance calling for repairs. - Maintains safe and healthy work environment by following organization standards and sanitation regulations. - Improves quality results by suggesting changes, maintaining and improving the appearance of the store and coffee bar, continuing to look for new ideas

The primary responsibilities for the Purchasing Agent will include but are not limited to:   - Manage the day-to-day activities and assignments of the storeroom. - Provide an organized method to ensure efficient product flow.   - Maintain a well-organized, easily inventoried storeroom with agreed upon par levels to ensure efficient operations.   - Ensureaccurate detailed records of all deliveries through direct supervision and approval of all daily logs.   - Ensure there are approvals the quality of product, especially perishable items, as the items enter, while ensuring produce is dated and rotated.   - Work closely with Food and Beverage control to ensure all cost factors are under scrutiny, such as receiving logs, meat tag system, inventory accuracy, inventory turnover, and product rotation.   - Alert Chef when pricing changes occur or product specifications become a problem.   - Ensure the accuracy of perpetual beverage inventories and maintain proper par levels.   - Responsible for assisting with maintaining accurate inventories daily and month end, by active participation and supervision.   - Identify slow moving stock, and report to food and beverage control.   - Anticipate needs through forecasting, utilizing Banquet menus, Occupancy forecasts and Department Head meetings.   - Comply with all Safety Standards.   -  

We are looking for a highly motivated, customer focused Host to join our team!  The Host is key to a successful operation.  This individual is responsible for greeting each guest as they arrive to the restaurant.  They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants!  If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greet guests as they arrive or move about the restaurant area - Monitoring the open dining sections of the restaurant for empty and cleaned tables - Estimating wait times for guests and monitoring the guest waiting list - Ensuring that the needs of the guests are met while they are waiting. - Answering the telephone, booking reservations and moving tables together to accommodate large parties.

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!   We are seeking a passionate hospitality professional, strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Bartender. This Expert is responsible for ensuring that all guests have the highest quality experience possible, while serving the guest in a Five Star manner.   The primary responsibilities for the Bartender will include but are not limited to: - Opens bar ensuring area is clean and organized. Checks stock, notes any items out of supply, and sets up bar. At the end of the shift ensures all items are properly secured. - Greets guest within 1 minute after they are seated and takes order. Mixes and serves alcoholic and non-alcoholic beverages and food with appropriate garnish. Collects money for all items served. . Is able to provide restaurant servers with their drink orders with in 3 minutes. - Records all sales using appropriate cash register, and follows all cash handling procedures. Maintains cash bank, guest checks, and processes guest payment according to established procedures. Closes checks, balances and completes closing paperwork at end of shift. - Continuously checks on the needs of guests, bussing area, and taking beverage orders. Responds in a proactive manner to any guest concerns to ensure satisfaction. - Is knowledgeable of all types of drinks (mixing ingredients, beer, wine, pour sizes, etc.) and menu items, including how they are prepared, and their status for the day. - Practices “clean as you go” method, and sanitation standards. Always cleans empty glasses and ashtrays from the tables immediately. - Reports all tips received on a daily basis and records them on a tip declaration sheet. - Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents. Is knowledgeable of local and state liquor laws. - Completes side work duties, including, cleaning tables, stocking bar ensuring beer and liquor storage and par levels are being maintained, washes and stocks appropriate levels of glassware, and assists in maintaining cleanliness in the bar. - Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours. - Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures. - Provides the highest quality of service to guests at all times and practices each item on the Winegardner& Hammons Hotel Group pledge card. - Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the Winegardner& Hammons Hotel Group handbook - Performs all other duties deemed necessary by management.

The La Quinta Inn & Suites Detroit Metro Airport, professionally managed by Pyramid Global Hospitality, is currently looking for friendly, detail oriented housekeepers who love to clean and provide hospitality to our guests.     The Room Attendant cleans and vacuums guests rooms; collects soiled linens for laundering, makes beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Global Hospitality.

Principle responsibilities: Responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Essential duties include: Specifically, you would be responsible for performing the following tasks to the highest standards: - Respond to guest requests in a timely, friendly and efficient manner - Ensure knowledge of menu and restaurant promotions and specials - Take guest food and/or beverage orders and input orders in appropriate point-of-sale system - Retrieve and deliver food and beverage orders in a timely manner - Ensure guest satisfaction throughout the meal service - Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times

Are you looking for a fast-paced opportunity at a rapidly growing company? You are in luck! Due to our recent expansion, we are looking to hire a dynamic and driven General Accountant to manage general ledger and accounting tasks. Are you engaged in continuous improvement of the work culture and strive by exceeding result-oriented goals? If so, this job may be the right place for you!      SUMMARY  This position will be responsible for all daily accounting tasks. You will create financial transactions and post them in the general ledger and must have strong attention to detail. You will also carry out relevant administrative duties (e.g. responding to clients via email and handling invoices). Making sure the accounting functions are carried out in a timely and accurate manner.     ESSENTIAL DUTIES AND RESPONSIBILITIES  Included, but not limited to, are the following: other duties may be assigned.     - Maintaining financial reports, records, and general ledger accounts.   - Responsible for daily, weekly, and monthly accounting postings & deadlines across multiple hotel properties   - General Ledger maintenance and reconciliations.   - Maintain and secure assets, minimizing outstanding receivables and investments inventories.   - Analyze transactions with internal stakeholders  - Conduct month-end and year-end closures  - Prepare documents for audits  - Apply new accounting policies and ensure compliance with rules and regulations  - Report to the Assistant Controller and work to improve financial processes.        QUALIFICATIONS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

The Convention Services Manager is responsible for planning, organizing and managing the in-house details for large group and convention booking (e.g., menus, set-up, etc.) Participate in negotiating meetings/functions rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes. Assisting in completion of BEOs for group and local catering. Complete walk through of function space prior to events beginning and complete checklist for each group; both local and groups.   - This person will serve on site group clients in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes. - Must focus on SALT Scores and Meeting planner Surveys. - Maintain & log all client communications in Delphi. It is the responsibility of the Conventions Services Manager to use Delphi to keep in touch with clients through phone calls, emails, letters and personal meetings. - Attend the weekly Revenue Management, Sales and Group Pickup Meetings. - Work closely with the Sales Managers to ensure client satisfaction. - Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client. - Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility. - Generate “thank you” notes to clients with prompt follow up of negative client feedback as necessary. - Able to conduct hotel site inspections and client presentations. - Resourceful skills to provide contemporary set-ups, menus, and functions for groups. - Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus. - Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events. - Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders. - Monitor group room blocks and pick up, generate detailed resumes for the operating departments. - Ability to work with outside vendors to ensure client satisfaction for all events/groups.

We are seeking a full-time housekeeper. Candidates should be service minded, energetic and have the ability to work wellin a team environment. Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects. Candidates should apply in person.

OBJECTIVE OF POSITION: Perform massages and body treatments in a safe and professional manner on guests.  The massage therapist will report directly to the Spa Manager. JOB RESPONSIBILITIES: 1. Perform massages and body treatments on guests using safe and professional techniques. 2. Maintain an ample inventory of all products necessary to perform all massages and body treatments including towels, sheets, disposable panties, etc. 3. Maintain a neat and orderly work area consistent with the high standards of the facility. 4. Assist in any and all ways in the spa when not scheduled to perform services. 5. Constantly maintain an up to date knowledge of the personal services performed. 6. Answer all question related to services performed and products used. 7. Perform other related services as assigned by manager. 8. Remain on time for work and appointments. 

Let your Hospitality career take off with us!   We have just increased our hourly rate to provide YOU a higher base rate of pay.   Our vision is to fill the earth with the light and warmth of hospitality. If you believe in this vision please apply so that we can get you scheduled for an interview.   Job Description: This positions will require that you greet and register guest, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.   - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - Keep housekeeping and other departments informed of any special requests, late check-outs and special needs areas. - Other duties as assigned, of which the associate is capable of performing.     Here are some perks you can enjoy when joining our team: - Competitive wages - Paid time off and 7 paid holidays - Healthcare: Medical/Dental/Vision - Employer paid life insurance (1x annual salary) - 401 (k) with portion company match* - Short Term Disability - Quarterly Bonus - Global Hotel Discounts at Hilton hotels and resorts.                        

Starting Hourly Wage: $15.50 To serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, to prepare beverages for servers to deliver to guests at Centre Court Cafe/Pool.

The Marriott Westchase Hotel and managing company Pyramid Global Hospitality is looking for  Full-time PM Line Cook to add to our Food and Beverage Department!   We are looking for that person who loves that they do and working together as a team in pleasing guests and adding on to the full-service hotel experience!! Your proven experience in the kitchen will give you an excellent understanding of various cooking methods, ingredients, and safety procedures as well as the equipment used in a commercial kitchen and your own knives and tools.   Our culture and values: Pyramid Global Hospitality is recognized across the industry for our culture. Pyramid empowers its team members at every level of the organization to “Be The Difference” and is recognized in the industry as a people-first organization both in spirit and in practice, a workplace of respect, collaboration, honesty, and integrity, and an organization that is dedicated to developing individuals on their career path.     You will need to have the flexibility to work 3:00 PM - 12:00 AM, weekdays and weekends, including holidays.   Key Responsibilities: - Cook food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards. - Set up and stock workstations with necessary supplies in a timely manner. - Work together with the kitchen team in both roles of line cook and/or banquet cook as needed. - Observe Health Department guidelines for food handling and sanitation, especially focusing on wearing required PPE, and proper cleaning and sanitizing of workstation surfaces, side boards, and refrigerators. - Strictly follow all required cross-contamination protocols.

The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. The General Manager: - Directs the total operation of the hotel to maintain established cost and quality standards. - Attains projected revenue and profit levels. - Achieves guests" satisfaction goals and ensures maintenance and security of the hotel's physical assets. - Develops and updates the hotel business plan and monitors financial performance. - Administers company policy and procedures. - Assures staff are recruited, selected, trained, counseled and rewarded to maintain performance standards while "providing service beyond expectations".