The Line Cook assists the Executive Chef, Sous Chef and Lead Line Cook in the production and fabrication of food products for the employee lounge, banquet events, dining room and poolside operations.
Customer skills are required. Greet guests, provide chaise lounge covers and towel, answer questions regarding property services, etc. Maintain pool area clean along with picking up towels and any other garbage left in the pool area.
$16.50 Hourly - Medical, Dental, Vision, 401K, Hotel Room Discounts
JOB SUMMARY
We are seeking a committed and passionate hospitality professional to attend to our rooms in a quiet and orderly manner in accordance with the Hilton Garden Inn Hotel standards of quality. This position will encompass cleaning, dusting, bed making, vacuuming and replacing of amenities. This is an exciting opportunity for an individual to become part of a team always pushing one another to raise the bar.
KEY RESPONSIBILITIES
The primary responsibilities of the Room Attendant at the Hilton Garden Inn Phoenix Airport North Hotel include but are not limited to:
- Cleans and vacuums guests’ rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests’ needs, maintaining a clean environment for hotel guests in accordance with a high quality standards.
- Calls Housekeeping Office to report any room deficiencies (light bulbs, broken items etc)
- Update daily assignment sheet with rooms completed and note robes missing.
- Report missing items such as: robes, cotton boxes, blotters to the office.
- Report items left behind by a guest to the office and bring items to Security.
- Use proper materials and cleaning products designated by the housekeeping department.
- Maintain equipment in a clean and safe condition.
- Ensure Housekeeping closet on the floor is clean and tidy.
- Perform other duties and special daily tasks as assigned by floor supervisor and Executive Housekeeper.
- Communicate with Manager/Supervisor throughout shift to be aware of the work and rooms that need additional attention.
We're looking for capable Room Attendants who can be flexible enough to work weekends.
The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
We're looking for capable Room Attendants who can be flexible enough to work weekends.
The Room Attendant cleans and vacuums guests' rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests' needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
**Job Overview:**
The Housekeeping Supervisor is responsible for overseeing and coordinating the day-to-day housekeeping operations to ensure a clean, sanitary, and comfortable environment for guests or residents. This role involves supervising housekeeping staff, managing resources, and ensuring adherence to established standards and policies.
**Key Responsibilities:**
- **Staff Supervision:**
- Supervise and schedule housekeeping staff, including room attendants, cleaners, and laundry personnel.
- Provide guidance, training, and support to team members.
- Conduct performance evaluations and address any performance issues or concerns.
- **Cleaning and Maintenance:**
- Inspect rooms, public areas, and facilities to ensure they meet cleanliness standards.
- Oversee the cleaning and servicing of guest rooms, common areas, and other designated spaces.
- Coordinate maintenance and repair tasks with relevant departments.
- **Inventory Management:**
- Maintain inventory of cleaning supplies and linens.
- Place orders for supplies as needed while staying within budgetary guidelines.
- Ensure proper storage and handling of cleaning chemicals and equipment.
- **Quality Control:**
- Monitor and enforce adherence to housekeeping standards and procedures.
- Conduct regular quality checks to ensure rooms and public areas are well-maintained.
- Address guest complaints or concerns related to cleanliness promptly and professionally.
- **Safety and Compliance:**
- Promote a safe working environment by enforcing safety protocols and proper use of equipment.
- Ensure compliance with health and safety regulations.
- Report and address any safety hazards or incidents promptly.
- **Training and Development:**
- Provide ongoing training and development opportunities for housekeeping staff.
- Ensure that staff members are aware of and follow all company policies and procedures.
- **Budget Management:**
- Assist in budget preparation and monitor expenses within budgetary constraints.
- Identify cost-saving opportunities while maintaining service quality.
We're looking for capable House Attendants who can be flexible enough to work weekends.
The House Attendant cleans and vacuums guest rooms and common areas; collects soiled linens for laundering, replenishes room supplies, empties trash and responds to guests' needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
We're looking for capable House Attendants who can be flexible enough to work weekends.
The House Attendant cleans and vacuums guest rooms and common areas; collects soiled linens for laundering, replenishes room supplies, empties trash and responds to guests' needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
We're looking for capable House Attendants who can be flexible enough to work weekends.
The House Attendant cleans and vacuums guest rooms and common areas; collects soiled linens for laundering, replenishes room supplies, empties trash and responds to guests' needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
JOB SUMMARY
We are seeking an experienced and dynamic General Manager to lead the operations of our high-end coffee roastery & provisionarylocated at the Boston Harbor Hotel. The General Manager will be responsible for maintaining the highest standards of quality, service, and ambiance to ensure an exceptional experience for our discerning clientele. The ideal candidate should possess strong leadership skills, a passion for delivering excellence, and a keen understanding of the hospitality industry.
CANDIDATE PROFILE
The ideal candidate is a passionate leader with a strong background in hospitality management and a deep appreciation for premium coffee and gourmet provisions. Previous experience in opening a similar operation with a proven track record of success. Exceptional customer service orientation. Excellent communication and interpersonal abilities.
Licenses or Certificates
KEY RESPONSIBILTIES
The primary responsibilities for the General Manager will include but are not limited to:-
Operational Leadership:
- Oversee the day-to-day operations of the store, including staffing, scheduling, and resource management.
- Ensure adherence to health and safety regulations, sanitation standards, and quality control procedures.
- Manage inventory, procurement, and vendor relationships to maintain optimal stock levels and high-quality ingredients.
Customer Experience:
- Foster a welcoming and luxurious atmosphere that aligns with the store’s upscale positioning.
- Train staff to provide exceptional customer service, ensuring guests' needs are met promptly and courteously.
- Address customer feedback, concerns, and complaints effectively to maintain customer satisfaction.
Team Management:
- Recruit, train, and develop a team of skilled baristas, servers, and support staff.
- Set performance expectations, provide regular feedback, and conduct performance evaluations.
- Foster a positive and collaborative work environment that encourages growth and teamwork.
Financial Management:
- Work with the hotel’s Director of Food & Beverage to develop and manage budgets, sales targets, and cost-control strategies to optimize profitability.
- Monitor financial performance, analyze sales data, and implement strategies to drive revenue growth.
- Implement pricing strategies that reflect the store's upscale brand positioning and market trends.
Menu Development:
- Collaborate with the hotel’s Executive Chef to curate a menu of premium coffee, teas, pastries, sandwiches, and associate products.
- Stay informed about industry trends and introduce new offerings that align with customer preferences and demands.
Marketing and Promotion:
- Work with the marketing team to develop and execute promotional campaigns, events, and initiatives to attract and retain customers.
- Leverage social media and other platforms to enhance the store's online presence and engagement.
- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated the ability to work with maximum efficiency, accuracy and attention to detail.
- Ability to effectively lead and work cohesively as part of a team.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
- Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
- Ability to work a flexible schedule based on business needs (including but not limited to, days, evenings, weekends, holidays, and as emergencies arise)
- Physical requirements – ability to work for extended periods of time standing, or walking within the hotel operation, which will include lifting, pushing, pulling and/or carrying up to 30 pounds.
The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
$500 Sign on Bonus ($250 paid after 30 and 90 days)
Quarterly Incentive and Monthly Attendance Bonuses available
$15.25/hour plus tips. Full time position with 3pm-11pm schedule.
Provide exceptional food and beverage service, delivering pre-packaged meals to guest rooms.
Restaurant Server $7.25 plus tips
We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility-the Stateview Hotel is for you !
Essential Job Function
- Take food and beverage orders and place order in point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up order from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
$16 an hour - Full-time - Sign on bonus $500.00
The Maintenance Technician is responsible for assisting with the operation maintenance service and repair of equipment as assigned. Responsible for participating in the preventative maintenance program handling guest requests and other work orders as assigned.Responsible for performing the job in a safe and efficient manner and performing trade jobs such as painting, plumbing etc.
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.
The Front Desk Agent will:
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Summon bell-staff assistance to escort guests to their rooms as appropriate.
- Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order.
- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
- Use the photocopier to make copies of items as required.
- File registration cards in room number order.
- Retrieve registration cards from the files for each check out.
- Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Experience with Galaxy systems is a plus but not required.
To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.
The Engineer will:
- Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs. climb ladders up to 30 feet high and reach in all directions, often times overhead.
Detailed record keeping in English is required for logs and inspection sheets.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order.
- Perform all the essential functions of Shift Engineer when required.
Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
- Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.
- Basic mechanical aptitude for operation and repair of hotel equipment.
- Skill in the use of related tools (including both hand and electric tools).
- Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions.
- Ability to perform tasks requiring bending, stooping and kneeling.
- Ability to push and pull objects or materials weighing up to 200 lbs.
- Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead.
- Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high.
- Ability to work alone with minimal supervision.
- Ability to deal with a number of problems requiring initiative and good judgement.
- Ability to move and work throughout the hotel for the duration of the shift.
BENCHMARK HOSPITALITYPOSITION DESCRIPTION FLSA: Non - Exempt
POSITION TITLE: Accounting Clerk
DIVISION/DEPARTMENT: Administration and General/Accounting
REPORTS TO (TITLE): Assistant Controller
SUPERVISES: None
DATE (Revised): November 13, 2002
BASIC FUNCTION: The Accounting Clerk will assist in all accounting aspects, including accounts payable, accounts receivable, income audit, payroll, general cashier and accounting administration.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
- High school graduate or equivalent.
- Familiar with accounting functions.
- Ability to perform various clerical and accounting duties.
- Detail oriented person.
- Ability to communicate effectively.
ESSENTIAL FUNCTIONS:
- Accounts Payable:
- Filing and maintaining vendor files.
- Account statement reconciliation.
- Account research, including research discrepancies and cost effectiveness of vendors.
- Accounts Receivable:
- Filing – Group tickets, room charge tickets, credit card vouchers, credit card transactions and monthly statements.
- Store room maintenance.
- Review A/R files for paid/close accounts.
- Transfer files.
- Box up and log paid folders.
- Photo copy group billing.
- Print master folios.
- Pull tickets for special billing.
- Match tickets to master folios.
- Audit:
- Gift Certificate research.
- Accounting Administration:
- Copy room duties.
- Credit applications/1099 forms/resale numbers
- Bi-weekly drop for video games.
-
- Research commissions.
- Fax daily reports.
- Open and distribute daily mail.
- Check log.
- Payroll:
- Create new hire files.
-
- Human Resource job verifications and copying.
- Retro copying.
- Cashier:
- Organize redeemed Gift Certificates.
- Payroll check filing.
MARGINAL FUNCTIONS:
- Respond to any reasonable task assigned.
ENVIRONMENT:
Inside well lit office. Comfortable ventilation.
Position Summary:
The Host(ess) will work within the framework of a quality Food and Beverage service team. To greet and seat guests with warm, friendly and sincere manner and escort them to their table. Make a good first impression, and insure they are happy when they leave. To manage seating charts and systems as well as relay pertinent information regarding guest requests to servers and management.
Responsibilities include:
- Arrive to work promptly and consistently follow schedule.
- Hold knowledge of the floor plan, server station assignments and table numbers.
- Inspect menus for cleanliness and crispness and change out when necessary.
- Walk through dining area and the Lounge, note and correct any irregularities (lights burned out, furniture crooked, etc.)
- Check dining room and floors for cleanliness and takes actions where needed.
- Retrieve reservation books and manage daily reservation sheet. Maintain accurate seating chart and cover tally. Be able to make reservations accurately and courteously.
- Answer phones with knowledge of the operation of the Mountain Shadows and/or direct the guests for further assistance.
- Provide a smile and friendly greeting for guests, uses guest's name (if known), confirms number in party, asks guests for their seating preference and special needs, walks with guests at their pace to the table, alerts guests of steps and inclines, assists if necessary and informs server/manager of special needs.
- Present menus to guests and informs server of guest present at the table and returns to the lobby to greet guests, checks dining room for guests who are ready to leave.
- Acknowledge and thank guests when they are leaving, ask them to return, ask about their dining experience and follow through with the manager with any guest issues.
- When closing, inspect for cleanliness and prepare the station for the next day.
- Attend all scheduled staff meetings and supplemental training sessions.
- Be familiar with emergency safety measures including CPR and fire evacuation procedures.
Job Description:
The AC Hotel at the Banks is looking for an Executive Chef to lead our culinary team. This is an excellent position for someone looking to work in a busy, boutique style hotel and kitchen or is looking for their first chef position and is excited to show what they can do!
The Executive Chef position will be responsible for the supervision and oversight of not only the culinary team, but our Upper Deck bar and Lounge Kitchens, including our banquet operations.
The AC Hotel is a high energy, boutique style hotel in the heart of the Banks of downtown Cincinnati and features a European flare in its hotel operations. The Breakfast Buffet features traditional European inspired breakfast selections while the Lounge and AC Upper Deck bars give way to a tapas style menu perfect for any occasion. During the winter, the AC Upper Deck features igloos and a winter inspired shareables menu.
Additional responsibilities will be ordering for the property's events, maintaining an accurate inventory, planning and executing menus, and preparing food for our in-house guests all within the Marriott Brand Standards.
We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants, responding to guest calls, and performing minor Maintenance tasks in the evening
Must have excellent customer service skills.
All applicants must take the Gallup Assessment in order to receive an interview