We are looking for a experienced Maintenance person, who is highly motivated, and detail oriented to join our team at a Maintenance Engineer! This individual performs a variety of maintenance trade functions such as the installation, maintenance, or repair of equipment, HVAC, Painting, wall repair, tile work and upkeep of the preventative maintenance program of the resort/hotel. You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude.
If you are a maintenance person who enjoys making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Performs general maintenance of building and facility mechanical, electrical, and plumbing systems.
- Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors.
- Makes repairs on plumbing fixtures, piping, drains and sanitary systems.
- Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc.
- Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment.
- Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.
We are looking for a highly motivated individuals to join our Front Desk team as a Part Time Night Auditor.
The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Night Auditor is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where overnight service is from 11pm to 7am. This position works 3 days per week.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Provide exceptional customer service by being engaging and taking sincere interest.
- Ensure the Night Audit procedures are followed with great attention to detail.
- Communicate all pertinent information to manager on duty and/or incoming shift.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Check guests out
- Assist guests with requests and help meet needs/solve problems
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency and safety/security procedures and policies.
- Maintain house bank.
- Generate, print and distribute daily and weekly reports
- Assist other departments as needed.
Hotel Public Area AttendantDoubletree by Hilton Orlando DowntownWe offer:
- Competitive Wages
- Health Dental & Vision insurance
- Company Paid Life & AD&D Insurance
- Disability insurance
- Paid Time Off (PTO)
- PTO Cash Out Option
- 7 Paid Holidays
- 401(k) matching
- Health Savings Account plan
- Tuition Reimbursement
- Associate Referral Bonus
- Quarterly Bonus Program for all employees
- Employee assistance program
- Hotel Room Discounts Worldwide
- Free Parking
- Advancement Opportunities across a portfolio of 200 hotels representing all major Brands
Our Hotel Public Area Attendants work as a member of the housekeeping team maintaining the public areas, delivering guest room requests and maintaining a high standard of cleanliness in all lobby, restrooms, hallways, phone banks, and general front of the hotel.
- Cleans rooms, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, locker rooms, offices, pool deck, fitness room, entrances and other work areas.
- Sweeps, scrubs, waxes, and polishes floor.
- Cleans rugs, carpets, upholstered furniture, and draperies.
- Washes walls, ceiling, and woodwork.
- Washes windows, door panels, mirrors and sills.
- Empties trash receptacles, and empties and cleans ash urns.
- Delivers items to guest rooms as requested.
- May be requested to clean guest rooms on occasion.
Pyramid Global Hospitality is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first.
We are currently searching for a dynamic, hands-on Assistant General Manager for one of the newest hotels to join the Pyramid Global Hospitality family, Fairfield Inn & Suites Detroit Rochester.
This is a highly empowering position requiring high energy and the ability to motivate, cultivate and mentor high performance teams devoted to achieving the highest standards of guest satisfaction and exceptional service. We value forward thinking, progressive and creative personalities. We provide the resources, you provide the leadership, inspiration and results.
Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain optimum efficiency and economy of operations and maximize its full potential with a balanced focus on people, product and profit.
The Assistant General Manager will
- Supervise all operations department leaders and staff
- Maintain positive relations with staff through timely complete communication of all items concerning their areas of supervision individually and a department as a whole.
- Analyze with each department leader their goals identified and the action steps to achieve them within the identified length of time.
- Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations.
- Ensure a positive guest experience through quality and safety of the hotel product.
Note: the following duties and responsibilities are not all-inclusive
- Provide a smile and friendly greeting for guests, use guest's name, confirm the number in party, ask guests their seating preference and needs/requests, walk with guests at their pace to the table, alert guests of steps and inclines, and inform server and/or manager of special needs.
- Ensure all hostess/host staff provides warm welcomes and fond farewells to each guest.
- Run the floor plan, maintain accurate seating chart and cover tally, direct other host staff during service periods.
- Monitor supply of restaurant menus and wine lists for all meal periods.
- Present menus to guests and inform the server of guests present at the table, return to the lobby to greet guests, and check the dining room for guests who are ready to leave.
- Hold knowledge of the floor plan, server station assignments, and table numbers.
- Maintain accurate seating chart and cover tally.
- Inspect menus for cleanliness and crispness and change out when necessary.
- Check dining room and floors for cleanliness and take actions where needed.
- Able to make reservations accurately and courteously.
- Responsible for daily communication and coordination of comp payments, tacking slips, and third-party payments.
- Actively listen and respond positively to guest questions, concerns, and resolve issues, show compassion, and build trust.
- Assist with training of new host/hostess staff.
- Answer phones with knowledge of the operation of the resort and restaurant and/or direct the guests for further assistance.
- Acknowledge and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues.
- When closing, inspect for cleanliness and prepare the station for the next day.
- Attend all scheduled staff meetings and supplemental training sessions.
- Be familiar with emergency safety measures.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Maintain and update communication book with group resume, holiday menus and information, upcoming events and resort daily activities, etc.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
- Perform additional duties as requested by the Restaurant Manager and/or Assistant Manager.
This Executive Level position will oversee all aspects of the Finance/Accounting Department .The Director of Finance will report to the General Manager and VP of Finance. Will act as a mentor and be very involved with the day-to-day operations of the hotel and the department.
Responsibilities
- Effectively manage and communicate cash flow related issues, as required to management and ownership.
- Coordinate the completion of all forecasts and budgets as required, with the full and active participation of Executive Team and department managers.
- Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives.
- Ensure that all balance sheet accounts are reconciled on a timely basis.
- Develop and implement financial strategies, policies, and procedures to ensure the effective management and control of financial resources.
- Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records.
- Direct and/or prepare all financial reports in accordance with the company’s requirements meeting various due dates and deadlines.
- Conduct regular financial analysis and provide insights on revenue generation, cost control, and profitability enhancement.
- Collaborate with department heads to identify and implement cost-saving initiatives without compromising quality and guest satisfaction.
- Maintain strong relationships with external stakeholders, including auditors, banks, and financial institutions.
- Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.
CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
- Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
- Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
- Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
- Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
- Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION:
A Food Runner assists servers and bartenders in creating a unique experience for our guests. Runners are fun and professional individuals who thrive in an upbeat, fast-paced work environment and exhibit a passion for exceptional food and great guest service.
COMPENSATION & BENEFITS:
- $9/hr.+ Tips – Biweekly (every two weeks)
- Extensive health benefits paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE:
The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.
- Full-time: 30-40 hours per week depending on level of business forecasted
- Part-time: 8-29 hours per week depending on level of business forecasted
- Days of week/weekend scheduled will vary depending on level of business forecasted.
- Shift options: Vary based on forecasted business demand.
ESSENTIAL FUNCTIONS:
- Assist servers and bartenders in fulfilling any guest needs.
- Assist in marking and pre-bussing tables.
- Liaison between the kitchen and the public areas for the outlets during service
- Coordinate food orders to support timely and efficient delivery to each table.
- Sanitize and clear tables promptly in an unobtrusive manner.
- Possessing and utilizing knowledge of all offered restaurant menus.
- Support in providing water and bread throughout the meal to the guest.
- Provide quick and attentive assistance to any mishap in the outlets.
- Be familiar with all property amenities and other restaurants.
- Maintain cleanliness of all workplace areas and a professional image and uniform.
- Re-stock for the next day.
CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
- Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
- Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
- Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
- Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
- Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION
The Barback is responsible for setting up hospitality and function carts, filling requisitions for Bartenders, and Beverage Servers and helping to set-up functions.
COMPENSATION & BENEFITS:
- $8.00 + tips – Paid biweekly (every two weeks)
- Extensive health benefits paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE:
The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.
- Part-time: 8-29 hours per week depending on level of business forecasted
- Days of week/weekend scheduled will vary depending on level of business forecasted.
- Shift options: Varies based on forecasted hotel demands.
ESSENTIAL FUNCTIONS:
- Setting up hospitalities and refreshing them at the scheduled time.
- Receiving deliveries and stocking.
- Filling daily requisitions for the Main Bar, Service Bar and other departments.
- Cleaning and stocking the liquor storage room and Barback office.
- Keeping in stock appropriate linen supplies for functions.
- Setting function carts with supplies for functions.
- Being aware of change sheets affecting the Beverage Department and making necessary adjustments.
- Checking and assisting on functions and hospitalities in regard to restocking items needed.
- Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
- Ability to work any assigned shift/work schedule.
- Maintain the highest level of employee/guest relations.
CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
- Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
- Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
- Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
- Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
- Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION:Makes quality coffee and beverages, cash handling, stocking items, conversing with guests, communicating low items to manager, understanding the standards of our total beverages and upselling beverages to guests.
COMPENSATION & BENEFITS:
- $9/hr.+ tips – Biweekly (every two weeks)
- Extensive health benefits paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE:
The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.
- Full-time option: 30-40 hours per week depending on level of business forecasted
- Part-time option: 8-29 hours per week depending on level of business forecasted
- Days of week/weekend scheduled will vary depending on level of business forecasted.
- Shift options: Vary based on forecasted business demands.
ESSENTIAL FUNCTIONS:
- Create a warm and friendly Howdy Hospitality environment that is inviting and service oriented.
- Prepare daily orders for items to maintain parts.
- Responsible for cash handling and bank drawer procedures.
- Responsible for learning suggestive selling techniques and using them during services.
- Maintain cleanliness of all workplace areas and a professional image and uniform.
CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
- Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
- Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
- Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
- Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
- Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION:
The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.
COMPENSATION & BENEFITS:
- $2.60/hr.+ tips – Paid biweekly (every two weeks)
- Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE: Looking for AM Full-time or Part-Time
The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.
- Full-time: 30-40 hours per week depending on level of business forecasted
- Part-time: 8-29 hours per week depending on level of business forecasted
- Days of week/weekend scheduled will vary depending on level of business forecasted.
ESSENTIAL FUNCTIONS:
- Greets guests as they are seated at the table; ensures the table is clean and that utensils, napkins, and other needs have been provided.
- Distributes menus and presents the daily specials.
- Answers questions regarding the menu.
- Takes food and beverage orders and delivers them to the kitchen.
- Delivers food, beverages, condiments, and other requested items to guests.
- Ensures that food is prepared correctly and to guests' satisfaction; returns incorrect or improperly cooked orders to kitchen.
- Collects plates and clears the table as guests finish their meals.
- Prepares guests' checks and collects payments.
- Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
- Performs other related duties as assigned.
CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
- Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
- Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
- Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
- Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
- Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION:
The Host/Hostess will greet guests entering the restaurant and seat them in a timely manner. They set the tone for the guest’s experiences and are responsible for supporting the entire operation when time allows.
COMPENSATION & BENEFITS:
- $10/hr. – Paid biweekly (every two weeks)
- Extensive health benefits paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE:
The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.
- Full-time: 30-40 hours per week depending on level of business forecasted
- Part-time: 8-29 hours per week depending on level of business forecasted
Shift Expectations:
- AM Position: Monday-Friday 6:30AM-2:30PM, Saturday 6:30AM-11:30AM & Sunday 6:30AM-12:30PM
ESSENTIAL FUNCTIONS:
- Greet and interact with guests in a friendly and professional manner.
- Seat all guests in a timely and courteous fashion. Clear extra settings if not needed. Present menu to each guest.
- Answer telephone and take reservations using professional language.
- Volunteer Conference information to guests. Must be knowledgeable about other restaurants, shops, and locations on the property and about current/upcoming events.
- Keep work area/podium clean and organized. Menus should be wiped down at the end of each shift and replaced if wrinkled or soiled.
- Communicate with kitchen and staff to ensure a steady flow of dining guests.
- Maintain a waiting list of guests. It is the greeter’s responsibility to know what tables are available, who is covering each section, and how to seat guests alternately in each section.
- As time allows, walk around the restaurant, and check on guests. Refill water, push in stools, wipe down high tops, always keeping an eye on the entrance of the hotel.
The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include:
- Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas.
- Inspect guest rooms, public areas, & heart of the house for cleanliness.
- Train, motivate, coach, counsel, & discipline staff members.
- Maintain a regularly scheduled cleaning program.
- Prepare weekly schedule.
- Maintain supply and linen inventories.
- Update room statuses in the computer.
- Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
The Event Set Up Attendant will set up and break down meeting rooms according to event orders, as well as, maintain cleanliness standards for equipment and meeting rooms.
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This is a full-time position.
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$17.00 per hour.
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This is an afternoon/evening shift.
Responsibilities
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Assemble and arrange conference equipment in conference rooms per event order.
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Must be able to walk for long periods of distance and time.
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Must be able to push, pull and lift a variety of conference tables and other equipment weighing 5-70 pounds; put risers into place each weighing 150 pounds; move chairs of various weights and styles.
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Daily thorough cleaning of classrooms, ballrooms and team rooms including trash removal and replenishing supplies.
Qualifications
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No experience required. We will train!
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Must be able to lift, push and pull 70+ pounds.
Job Category: CareersInConferenceCenter
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen! Coming in 3rd place for the best places to work in NJ we are a great place to call work home.
Essential Functions:
- Prepare sauces, stocks, soups and dressing
- Prepare all lunch or dinner orders in a fast, efficient and consistent manner
- Proper handling and temperature control of all foods per sanitation guidelines
- Check all banquet event orders for functions
- Line preparation, break down of line and clean up of line (including equipment and floor)
- Preparation of prep list and delegation of duties
- Proper storage of leftover (plastic wrap)
- Proper storage for all the prep done for the next day
- Restaurant and Banquet production in general
- Help with Employee meals
- Maintain health and sanitation standards
- Other duties as assigned
- Accountable for adhering to budget guidelines set by management
- To maintain a hazard-free working environment
The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives.
The General Manager:
- Directs the total operation of the hotel to maintain established cost and quality standards.
- Achieves and strives to surpass guests’ satisfaction goals.
- Ensures the maintenance and security of the hotel's physical assets.
- Attains projected revenue and profit levels.
- Is highly visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Develops and updates the hotel business plan and monitors financial performance.
- Drives Revpar, Revpar index and Revenue per guest.
- Administers company policies and procedures.
- Assures staff are recruited, selected, trained, counseled, and rewarded to maintain performance standards while service beyond expectations.
- Drives associate experience - meets or exceeds associate satisfaction benchmarks
- Proven successful leadership at a large complex resort
- Hands on leadership of teams
- Active in leading community engagement and visibility
- Entrepreneurial/ Dynamic
- Owner centric
This is a unique opportunity for the right candidate with both Front of the House and culinary experience.
If you are a seasoned culinarian with a passion for Front of the House service, this role is for you.
We are seeking a skilled and committed hospitality professional to ensure the smooth operation of our Food & Beverage Operation. This position will ensure the service standards and procedures are constantly applied, to ensure employee and guest satisfaction. The ideal candidate would enjoy leading and developing employees and working in a fast-paced environment. This role will ensure the Food & Beverage Department is consistently providing the highest level of guest service in accordance with our standards, while meeting and exceeding guest expectations.
In this role you will lead and manage the Kitchen and Dining Room and bar, ensuring exceptional quality and presentation of all menu items, and proper handling storage of all food items in accordance with health regulations.
Education:
Graduation from accredited culinary school, or equivalent work experience. Culinary Arts Degree preferred but will consider overall experience.
Experience:
Minimum of 3-5 years of progressive Culinary Art’s experience; Supervisory and or management experience. Previous Hospitality experience preferred. Full-Service Front of the House Restaurant experience.
KEY RESPONSIBILTIES
The primary responsibilities will include but are not limited to:
- Manage the daily production, preparation, and presentation of all food items.
- Observe expediting flow and adjust to adhere to control procedures for cost and quality.
- Inspect, select, and use the freshest fruits, vegetables, meats, fish, fowl, and other food preparation of all menu items
- Monitor to ensure proper receiving, storage, and rotation of food products, as to comply with the City health department regulations, including coverage, labeling, dating, and placing items in proper containers for kitchen and service.
- Coordinate with the General Manager to update the menu as appropriate, including recipes, menu specifications and productions forecasts.
- Ensure that all menu specifications are met during service and production.
- Schedule the food and beverage staff for proper coverage to be maintained for service levels, while keeping payroll costs in line with productivity forecast.
- Oversee weekly and monthly inventories in the restaurant.
- Establish effective communication with all personnel.
- Ensure kitchen staff adheres to our standards of conduct, policies and procedures, Food Safety standards.
- Coach and counsel Food and Beverage staff when standards are not met, and policies and procedures are not followed.
- Oversee that all the equipment in the kitchen is clean and in proper working condition, ensuring any issues are taken care of with the Engineering team.
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We are seeking an enthusiastic and energetic candidate for our Restaurant Manager position. The Restaurant Manager will direct and organize the activities of our Restaurant to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.
The Room Attendant cleans and vacuums guests rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Global Hospitality.
We're looking for a Laundry Attendant who will assure the proper washing, drying and storage of laundry to keep linens and clothing up to Pyramid Hotel Groups high standard of quality.
The Laundry Attendant will:
- Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications.
- Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor.
- Empty the laundry chute and prepare loads for washer.
- Pre-sort and separate linen by classification and transfer by lifting, carrying or transporting to work stations.
- Run folding equipment to fold mats, blankets, towels, bedspreads, etc.
- Separate out laundry requiring mending or special stain removal.
- Clean empty hampers.
- Set the proper drying and cooling times for different types of linen.
- Clean up machines and surrounding areas.
- Stock linen room with cleaned product.
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Schedule the front office staff and supervise workload during shifts
- Act as liaison between the General Manager and staff
- Answer phone inquiries, direct calls, and provide basic information
- Night Audit Experience a plus