Position Summary:   To work within the framework of the Food and Beverage service team. To assist servers in providing our guests with prompt and efficient dining experience in a personable, courteous and professional manner. Impeccable grooming standards are essential.   Responsibilities include: - Will be thoroughly familiar with all standards of proper service etiquette and will adhere to these standards throughout our guests’ dining experience. - Will assist servers with general service; will assist with removal of completed courses from the table. - Will be able to service a twelve-table station without assistance during typical service demand. - After guests have been seated, will provide water service to the table. Will replenish throughout service. - Will set up and stock service stations in kitchen and dining room. Will restock stations throughout service. - Will clear and reset dirty tables as quickly and quietly as possible after guests depart. Including breakfast table set-up and making sure things are placed to perfection. - Will break down bus trays at dishwashing station; will assist dishwashers when needed. - Will perform post service duties in kitchen and dining room in a generally expedient manner. - Must know table and position numbers, and be able to fulfill role as Food Runner as dictated by the schedule. - Will assist servers to ensure that all tables in dining room are set to standards. - Will work together with other server assistants to ensure optimum efficiency. - Be familiar with emergency safety measures including Heimlich maneuver, CPR and fire evacuation procedures.

We are looking for a professional Front Desk Supervisor to oversee all front office functions including bell staff, at your service, guest services/front desk and concierge. Our Front Desk Supervisor is a leader at Marriott Suites Clearwater Beach at Sand Key and enjoys leading with enthusiasm expressing a deep passion for enhancing the guest experience and problem solving. The Front Desk Supervisor works with the Front Office Manager and team members to successfully execute all front office operations including the guest arrival and departure experience striving to continually improve guest and associate satisfaction and maximize the financial performance of the department. Responsibilities - Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. - Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. - Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. - Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. - Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. - Ensuring a safe and healthy environment for our team members and guests following all hotel policies and procedures

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.  If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - You will park and retrieve guests vehicles as requested - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

We are looking for a experienced Maintenance person, who is highly motivated, and detail oriented to join our team at a Maintenance Engineer!  This individual performs a variety of maintenance trade functions such as the installation, maintenance, or repair of equipment, HVAC, Painting, wall repair, tile work and upkeep of the preventative maintenance program of the resort/hotel.    You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude. If you are a maintenance person who enjoys making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Performs general maintenance of building and facility mechanical, electrical, and plumbing systems. - Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors. - Makes repairs on plumbing fixtures, piping, drains and sanitary systems. - Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc. - Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment. - Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.

We are looking for a someone who loves to work outdoors, who is highly motivated, and detail oriented to join our team as a Landscaper!  In this role, you will play a key part in creating a world-class experience for our guests! You will perform routine labor involved in maintenance and landscaping, and related work.  You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude.  

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction.  You will use the freedom to go beyond to turn guest interactions into moments of magic.

Come Grow With Us!   Pyramid Global Hospitality is a fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first!   We are currently searching for a remote based Regional Vice President of Sales and Marketing for a cluster of our branded properties located in the Eastern half of the US.    The Regional Vice President of Sales and Marketing (RVPSM) is a key member of the Sales & Marketing Team and functions as the field sales and marketing business leader in the assigned hotels.  The RVPSM drives Sales and Marketing revenue development initiatives and ensures implementation of programs in order to align execution and business results with PGH strategy. The RVPSM will focus on attaining total sales/revenue objectives, strategically focusing on efforts within assigned/all markets, with a concentrated effort focused on staffing, revenue strategy and execution of plans to generate profitable revenue and gain market share.     SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE This leadership role has overall responsibility to create, identify, develop and implement sales and marketing opportunities and strategies for all segments within the company and assigned hotels.   Overall, the RVPSM is accountable for: - Insure that sound business fundamentals are in practice at assigned hotels (i.e. Utilization of sales quotas, sound business development practices, account management, etc) - Identify emerging business opportunities and risks to determine revenue and profit implications. - Ensure that regional Sales and Marketing efforts are in alignment with the overall Resort and PGH Sales and Marketing vision. - As the field discipline leader, provide functional and business expertise and strategic perspective to develop and implement profitable revenue strategies. - Serve as change agent and play a key leadership role in driving the implementation, pull-through and sustainment of revenue and profit. - Accountable for effective overall marketing strategy and marketing execution at the property level. - Provide strong sales and marketing leadership by developing needs assessment by segment for regions, markets and high priority hotels in conjunction with sales, revenue management and event management. - Develop, coordinate and implement company/region-wide marketing strategy in conjunction with annual marketing plans. Talent Management - Partner with PGH Talent Team to attract, develop and retain the right people in order to support the strategic priorities of the business. Ensure effective structures, processes, jobs and performance management systems are in place. - Set goals and expectations for direct and in-direct reports, align performance and rewards, appropriately address performance issues and hold staff accountable for successful results. - Champion leadership development and workforce planning priorities by personally assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continue to upgrade the sales & marketing talent; work with PGH Talent to anticipate future needs based on business growth plans. - Identify, train and mentor sales & marketing leaders. - Transfer functional knowledge to develop sales and marketing skills of other discipline managers.

We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

The Assistant Event Support Manager is responsible for working in tandem with the Event Support Manager to oversee event operations for programs. This includes the management of the Event Support team. Ensure the consistent and successful performance of the team.     Responsibilities - Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees time, time off and shift changes. - Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property. - Manage the proficiency of the Resource Manager, Event Coordinator, Event Concierge, Guest Service Agents, and Off-Site Event Coordinator including preparation, onsite responsibilities, and post-event “wrap-up” tasks related to programs and business needs. - Strategically look up to 60 days ahead to ensure your team is leveraging staff and resources appropriately to fulfill Program Management expectations. - Maintain a solid working relationship with Program Managers, Meeting Planners and Event & Meeting Managers, routinely soliciting feedback on the team’s performance. - Ensure the team is maintaining effective communication and positive relationships within the operations, acting as a resource, and appropriately completing tasks as needed. - Regularly review and assess operational standards bringing any concerns or suggested improvements to the attention of the Event Support Manager. - Must be thoroughly familiar with all aspects of the facility including accommodations, meeting facilities and support services available to best maximize the effective utilization of the facility and desired outcome of the client. - Maintain positive relationships by ensuring open communication and timely updates with all departments to better meet the clients’ requirements.     Qualifications - Supervising experience required. - 2 years’ experience in corporate events, conference management, or similar. - Experience in coordinating or supporting meetings and events preferred. - Strong computer skills. Proficient in Microsoft Excel, Outlook, Word, and PowerPoint. Microsoft Teams and OneNote experience desirable. - Knowledge of Event, Sales, and Catering systems preferred. Infor experience desirable.     Job Category: CareersInConferenceCenter & CareersInManagement

At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.   Key Responsibilities: - Lead and manage the Front Desk team to provide exceptional guest service and uphold Marriott's service excellence standards. - Ensure smooth check-in and check-out processes, addressing guest needs and resolving issues. - Establish and maintain relationships with guests to enhance their experience and ensure satisfaction. - Utilize your in-depth knowledge of the hotel's services, amenities, and local area to provide personalized recommendations and information to guests. - Collaborate with other departments to ensure seamless operations and efficient guest services. - Analyze data, prepare reports, and communicate information effectively to enhance guest experiences and team performance. - Train employees to be empowered and be able to answer guest needs as they arise.  Opportunity for Growth: This position offers the potential for career advancement within our organization, aligning with our commitment to employee development and growth. Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities. Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to: - Exclusive discounts on room rates and experiences at our award-winning hotels - Mental wellbeing support for you and your loved ones - Comprehensive finance and retirement solutions - Performance-based incentives and bonuses - Generous paid time off - Exciting perks and discounts - Professional guidance and support - Competitive health insurance plans - Pet insurance for your furry companions - Skill-enhancing job training - Educational opportunities for career growth - Strong emphasis on work-life balance

Overview The purpose of this position is to manually set up, break down, and service all meeting rooms in accordance with Hilton and Pyramid Hotel Group's high standards of quality. To collect all service ware and allocate in accordance with event order to supply function.   Essential Functions: - Communicate with supervisor throughout shift to be aware of the work. - Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms. - Supply and replenish meeting rooms with clean glasses and fresh water. - Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. - Replenish beverages as necessary, and check with guests for overall satisfaction. - Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. - Anticipate equipment needs from event orders. - Attend departmental meetings. - Practice teamwork" and "Clean as you Go" policies. - Regular attendance is required.

  **This is not an H2B Visa role** We're looking for a capable, courteous Reservations Agent. You will be required to answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotel Group's high standards of quality.

We currently have an opening for a Director of Group. DOGS will have majority of group sales goal.  The ideal candidate will lead and manage the group sales team ensuring a high level of professionalism, guest service and overall profitability. Develop business leads, solicit potential clients, service existing accounts, drive all ancillary business including but not limited total banquet contribution (BPOR), sell all hotel facilities, target business in assigned market segments and meet and exceed sales goals, occupancy and revenue. Consistently perform our standards of service, interact with guests, clients, and all hotel team members.

We are currently seeking an experienced Sales Manager to join our team. The best candidates will possess excellent communication skills, both written and oral, and should present a professional appearance. Candidates should have the ability to self-motivate, be a strong team player, and be willing to learn. Excellent relationship-building and negotiating skills, exceptional follow-through, strong organizational skills and strong time-management skills are required. The Sales Manager will be required to utilize PC applications, including property management systems, database and Microsoft Office products.

We're looking for a capable Restaurant Server who will welcome and serve our customers, take and deliver orders with a friendly "can-do" attitude. The Restaurant Server maintains a clean work area and makes sure all supplies are stocked, and carries out all duties in accordance with the high quality standards of Hilton Hotels and Pyramid Hotel Group.            

Come be a part of something bigger!     Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectivenessthrough, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:  - Full Time employees have access to Medical and Dental insurance to fit your needs  - Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)   - 401K match (Let us help you build your financial future)  - Companywide Hotel Room Discounts (Who doesn’t love to get away?)  - Paid Time Off  - Employee Assistance Program (We are here to support you and your loved ones)  - Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few  - Many more!    Your Role: - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The Valet Attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - You will park and retrieve guests vehicles as requested - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - Assist lobby attendant in keeping entrance area clean and organized. - Prepare and process daily paperwork according to audit compliance standards. - "Be the difference" with all guest and employees and do more than just “the norm".

We are looking for a Catering Sales Manager to join our team! The Catering Sales Manager is a leader who is knowledgeable and passionate about the event and wedding industry and self-driven to perform in a fast-paced, ever-changing environment. Our Catering Sales Manager solicits, captures, plans and coordinates meetings, social and catering only functions, while maximizing the banquet space to meet and exceed catering revenue goals; while primarily focusing on weddings and social events. We are looking for someone who is proactive, highly ambitious and detail-oriented, and of course, has a natural knack for building solid relationships and delivering excellent communication. Responsibilities may include but are not limited to: - Strong focus on social and wedding market - Excellent relationship-building and negotiating skills, exceptional follow-through, strong organizational and time-management skills are required - Solicit, negotiate, and book new and repeat local and social catering sales business through proactive sales efforts such as prospecting, outside sales calls, networking, etc. while maximizing banquet space to meet/exceed catering revenue goals - Keep up with market conditions (i.e. competitor's strengths and weaknesses, economic trends, supply and demand) and how to sell against them - Works closely with property operations and food and beverage teams to better meet the needs of our clients throughout the sales and event planning process - Assists client in the selection of food and beverage menu and audio-visual needs using upselling techniques to maximize revenue - Create event floor plans with Social Tables platform to ensure banquet and client agree prior to set-up - Serves as host to group upon arrival (flexible schedule including nights and weekends is required) and is available to assist with any client needs that may arise during their stay - Inspects meeting and event room set-up to ensure compliance with client specifications - Utilize Marriott’s CI/TY system to build opportunities and quotes for pricing, set activity traces for follow-up, generate contracts and proposals, create banquet event orders BEOs, group resumes, and event forecasts - Participate in daily business review, weekly sales meeting, weekly BEO and resume meeting, training and other sales related meetings - Exhibit a positive and involved team attitude towards all hotel departments and maintain open communication with co-workers for the best overall performance of the hotel - Adheres to all work rules, SOP’s, and policies established by the company, including but not limited to those contained in the Employee handbook - Must have own reliable transportation and possess a valid state driver's license to make sales calls when necessary - This role is located on-property at Clearwater Beach Marriott Suites on Sand Key - Sales office hours are Monday through Friday, 8am-5:30pm and the Catering Sales Manager schedule varies and is often Tuesday-Saturday - Flexibility required for site visits outside of regular business hours, pre/post-con meetings, weddings, Chamber or other related events that may take place during nights/weekends Marriott CI/TY experience highly desired with a minimum of two years in the event sales industry. Hotel sales experience preferred. Wedding or event coordination experience is required.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

CULTURE & CHARACTER: All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations: - Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily. - Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other. - Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do. - Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity. - Excellence -We always strive to make today a little better than yesterday.   JOB DESCRIPTION Made up of several different positions like Room Attendant, House Attendant, and Lobby Attendant, our Housekeeping Department is collectively responsible for ensuring that standards of cleanliness in assigned guest rooms and public areas are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.     COMPENSATION & BENEFITS: - Starting at $14.00 per hour - Paid biweekly (every two weeks) - Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.   SCHEDULE: The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it. - Part-time option: 8-29 hours per week depending on level of business forecasted - Days of week/weekend scheduled will vary depending on level of business forecasted. - Shift options: - Room Attendant: Approximately 8:30 AM - 5:00 PM (projected 6-8 hour shifts depending on business needs, all start at 8:30 AM except 9:00 AM on Sundays)   ESSENTIAL FUNCTIONS: Room Attendant: - Keep the work cart orderly and properly stocked at all times. - Keep work closets clean and orderly while respecting our inventory and organization. - Inspect room linens before placing in rooms and return below standard pieces to Housekeeping. - Proper utilization of equipment supplies and guest amenities. - Thorough sanitation of guest rooms and restrooms. - Daily changing of soiled linens on beds and remaking beds following the property standards and those set forth in the COVID and Green Program. - Thorough cleanliness of rooms, room furnishings and hallway areas. - Constant awareness of safety hazards, (i.e., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to leadership. Follow all training procedures set forth in the COVID and the Bloodborne Pathogens programs. - Strict follow through on lost and found procedures- No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised. - Practice safety standards at all times. - Responsible care for our equipment and devices. - Remain alert, courteous, and helpful to the guests and fellow team members at all times. - Able to use hotels mobile device for service and work orders via hotel application - Engage with guests during shift in a pleasant manner - Other duties as assigned.