Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations. The Front Desk Agent will: - Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate.  - Accepts payments. Processes cash and credit card transactions according to established policies and procedures. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, and other forms of payment. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Maintains a house bank. Prepares accurate report of receipts and makes daily deposit. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Responds to guests' requests promptly. Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants. - Take ownership of guests challenges and follow through to ensure guest satisfaction.  - Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues. Other:   Regular attendance in conformance with the standards.   Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.    

We are looking for a highly motivated, customer focused Restaurant Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation

We're looking for capable Room Attendants who can be flexible enough to work weekends. Our starting rate is $14 per hour with potential to make up to $14.75 after performance based incentives.    The Room Attendant cleans and vacuums guests rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

We're looking for an evening Restaurant Server who will welcome guests is highly motivated, and customer focused server. Potential for Great Tips our server base rate is above market, if you provide excellent service your hourly earning will be over $20 per hour.    Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive.  They must present menus and discuss entrees and offerings with the guest. Ultimately serving food and beverages. The individual will need to be quick on their feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes to please a guest, and stepping it up to win the day is what you do, and you love to do it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation Serve guests, take and deliver orders with a friendly "can-do" attitude.       The Restaurant Server maintains a clean work area and makes sure all supplies are stocked

We are looking for a highly motivated, customer focused Restaurant Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation

We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor

We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

Salary Range:  $85,000 - $105,000 Represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.  

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

** The phelps Residence Inn provides complimentary parking to all associates & Managers!!! The Phelps Residence Inn is looking for a talented Rooms Inspector/Inspectress to work alongside Our executive and Assistant Housekeeping Managers. The Rooms Inspector/Inspectress would be responsible for inspecting rooms for cleanliness and maintaining housekeeping standards throughout the hotel. You must be able to carry out the responsibilities while the other managers are not on property such as: build boards, open/close system, make sure there enough clean rooms for the shift and make sure that all associates have cleaned up to Marriott Standards Etc. Rooms Inspector/ Inspectress would assist housekeeping managers in caring of all materials being used throughout the hotel and hotel staff. Understands the Marriott/PHG standards and procedures in laundry and cleaning rooms. Will check and inspect rooms, commercial areas to ensure that they are up to standards. On a daily basis some tasks you will complete are: - Completes maintenance requests for guest rooms as needed. - Ability to react with guests in a friendly, courteous and helpful manner. - Reports any guest complaints to managers immediately and resolve guest challenges with the appropriate actions. - Cleans guest rooms or assists in laundry when needed. - Performs all duties when necessary by management. - Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards. - Must be able to bend, twist, lift, and stand for the shift worked. Job Type: Full-time   Salary: From $15.00 per hour Benefits:   - 401(k) - Dental insurance - Employee discount - Flexible schedule - Health insurance - Life insurance - Paid time off - Vision insurance   Shift:   - 8 hour shift

The Home2Suites Tuscaloosa is currently seeking a full time Breakfast Attendant!   Primary responsibilities include: - greet all guests and answer any questions or concerns they may have. - Service tables including bussing and wiping/sanitizing the dining area. - Set up and break down breakfast service daily. - Help prepare breakfast items including stocking and replenishing.

The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a Laudry Attendant to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world!   Responsibilities will include:   - Sort all linen on a daily basis.       - Load and unload all dryers and/or washers on daily basis while maintaining productivity levels based on business needs. - Operate equipment necessary to sort, weigh, wash, dry, iron, and fold hotel linen, guest laundry and employee uniforms. - Operate necessary equipment to Iron and fold guest room and Food & Beverage linen. - Operate necessary equipment to fold terry linens. - Maintain an acceptable state of cleanliness and organization throughout the entire work area and equipment, clean lint traps to ensure a safe environment. - Handle used articles and processes accordingly. - Inspect linen for damage and remove items from circulation as necessary. - Report any machine equipment that is malfunctioning immediately to the supervisor.  

The Cleveland Marriott Downtown at Key Tower is looking for passionate and talented cooks to join our team.   This role is primarily responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings and other food items prepared in the broiler and saute stations, as well as the grill and other stations as needed.       Other functions include: - Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for sauteing, in the preparation of all menu items.   Ensures daily production chart is properly filled out to standards.        - Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size.        - Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.      - Ability to read and perform Use Record Specifications.        - Ensure all equipment in working areas is clean and in proper working condition.   

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

The Cleveland Marriott Downtown at Key Tower is looking for a Mixologist to add a unique and memorable F&B experience for our guests! Here’s what we’re looking for: - Mixologists feel comfortable answering questions or concerns regarding the origin, vintage, and style of various wines and cocktails. - Create craft cocktails and be on the look out for new trends to satisfy our guests’ needs. - Partner with leadership to develop creative food and beverage pairings. - Take ownership of the guest experience and do what needs to be done to provide exceptional service.

We are currently seeking a bartender to help cover multiply shifts, which could include morning breakfast and bar/pool service.      Objective: To provide the most professional bar service available to the guest through good, prompt and courteous service. 

At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match, and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service to others. Our Core Values involve personal development, people, and a desire for wanting everyone to succeed. We believe each member of our team has a key part to play in our delivery of outstanding customer service and memorable experiences for each guest. We strive to run a hotel that people want to come to, not through. Find out today what a career with Pyramid Global at the Clearwater Beach Marriott Suites on Sand Key can mean for you!

Hourly Wage: $17.50     We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

  Join the New Residence Inn by Marriott Berkeley!   The Residence Inn by Marriott Berkeley, offers guests contemporary apartment-style accommodations with fully equipped kitchens, separate living spaces and thoughtful modern amenities.  Located in the heart of Downtown Berkeley, this 17 story property with 331 suites will feature over 15,000 square feet of flexible meeting and event space and a rooftop restaurant and bar with expansive and inspiring views of the city. We are looking for energetic, passionate and driven leaders to join our opening team for this beautiful brand-new property!   The Residence Inn by Marriott Berkeley will embrace our employees through a culture of care, focused on giving respect, offering support and providing rewards.   We are seeking an outgoing, experienced, guest service driven leader to join us as our AssistantFront Office Manager. Salary Range -  $55,000 - $60,000   We offer our employees the following benefits: • Free AC Transit Passes! • Free Employee Meal Plan! • Comprehensive employee benefit/insurance programs! • Company Paid Life & AD&D Insurance! • 401K with Employer Match! • Paid Time Off! • Tuition Reimbursement! • Holiday Pay! • Travel Discounts with Marriott brand & Pyramid Hotel Group properties!   Responsibilities Include: - Orchestrate and expedite the registration and checkout process at the front desk. - Oversee the daily operation of the front desk. - Assist in the management of the Front Office team. - Provide exceptional customer service to our guests from the Front Desk, including but not limited to checking guests in to the hotel, checking guests out of the hotel, and answering all guest questions or concerns. - Supervise the Front Office team, ensuring proper procedures are followed and guest interactions are favorable. Provide real time feedback and coaching for continued improvement of the team. - Develop and maintain programs to improve the operations of the Front Office team, especially in relation to upsell revenues, customer service scores, loyalty enrollments, and employee engagement. - Assist in handling difficult situations, including but not limited to face to face interactions, phone calls, or electronic correspondence. - Manage ongoing training to Front Office team. - Maintain all front desk related equipment and a par stock of supplies. - Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling. - Follow-up on credit opportunities. - Perform duties as the Manager on Duty for the entire hotel when needed. - Ensure all necessary reports and forms are completed daily. - Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. - Direct and train front office staff. Assist in new-hire and on-going training.  Direct and assist front office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule. - Create and manage weekly schedule and adjust accordingly to ensure budget guidelines are followed. - Other duties as required/assigned.   The Residence Inn by Marriott Berkeley is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA   ***Local residents are encouraged to apply***