- Delivering exceptional service due to recipe knowledge and food preparation to ensure food looks appetizing. Preparing meals in a timely manner, while working on multiple orders simultaneously. Verify temperature of food, as hot or cold as needed, while maintaining the cleanliness of the kitchen, particularly the cooking area.

Starting wage rate: $17.50/hr   We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.  If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - You will park and retrieve guests vehicles as requested - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

Starting Hourly Wage:  $16.00    We are looking for a highly motivated individuals to join our Guest Services team as a Door Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Door Attendant assists the guests with their arrival and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  They also serve as a constant connection for the guest throughout their stay. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The door attendant will welcome each guest to our hotel and serve as a constant example of service throughout their stay. - You will be helping to orient the guest to the key areas and amenities of the resort/hotel - You will be working together with other departments and employees to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

BOSTON HARBOR HOTEL   MAY - SEPTEMBER   JOB SUMMARY We are seeking a hospitality professional with strengths in safety and security for the position of Security Officer at the Boston Harbor Hotel. This position is responsible for patrolling the hotel premises to maintain order, enforce regulations and ensure observance of applicable laws.   CANDIDATE PROFILE   Experience: Must have at least (1) or more years of experience, with a combination of previous Security experience preferred.   KEY RESPONSIBILTIES The primary responsibilities for the Security Officer include but are not limited to: - Patrolling lobbies, corridors, guest rooms, and other hotel areas, confers with management, interviews guests and employees. - Administrative duties, which will include writing incident reports, logs, accident reports, lost and found reports - Responding to calls for service when needed. - Responsible for all lost and found items for the hotel. - Interrogate persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, accidents, illness, violations of policies, and any other loss related event. - Patrolling hotel areas to detect/report and/or control fires, unsafe conditions, and missing or inoperative safety equipment. - Responding to, controls, provides and obtaining assistance for victims of accidents and/or illness.  Also reports on such in documentation. - Notifying staff of presence of persons with questionable reputations. - Assisting management and law enforcement officers in emergency situations. - Completing daily logs and incident reports. - Conducting daily key inventories and reports and variances. - Responding to alarm notifications.   JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Demonstrated ability to work cohesively with a team. - Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. - Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. - Must be able to lift up to 30lbs + on a regular and continuous basis. - Thorough knowledge of safety and security procedures.   The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.   

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor

Come grow with us! Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits. We are people focused with a CARE culture at the center of everything we do.   Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel and restaurant to obtain a positive environment where optimum efficiency and economy of operations maximizes its full potential through a balanced focus on people (employees and guests), product and profit. - Help direct and be the point of contact for all department heads with the exception of the Director of Sales and Marketing and the Director of Human Resources. - Maintain positive relations with staff through teaching, coaching, and continual communication of all items concerning their areas of expertise, individually and as a department as a whole. - Foster a positive employee experience through trust building, open communication, and actively encouraging a positive environment.  - Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time, and offer encouragement along the way.  - Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations. - Ensure a positive guest experience through the quality and safety of the hotel product. - Encourage creative and critical thinking for problem solving while ensuring the brand is maintained. 

We are currently seeking an experienced Sales Manager to join our team. The best candidates will possess excellent communication skills, both written and oral, and should present a professional appearance. Candidates should have the ability to self-motivate, be a strong team player, and be willing to learn. Excellent relationship-building and negotiating skills, exceptional follow-through, strong organizational skills and strong time-management skills are required. The Sales Manager will be required to utilize PC applications, including property management systems, database and Microsoft Office products.

Join the Courtyard Pittsburgh North team!   We offer our associates the following incredible benefits: - Associate Referral Bonus - Incentive Bonus Plans - Quarterly Bonus Program - Paid Time Off (PTO) - Unlimited PTO Rollover - PTO Cash Out Option - 3 Sick Days - 7 Paid Holidays - Medical, Dental, Vision and Supplemental Insurance available after first month of employment - Company Paid Life & AD&D Insurance - 401K Match - Associate Meal Program - Tuition Reimbursement after 1 year of service - Marriott and Pyramid Global Hotel Room Discounts - Free Parking - Advancement Opportunities  POSITION SUMMARY   The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.   ESSENTIAL FUNCTIONS - Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.  - Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. - Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc. - If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands. - Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. - Ensure release of any company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. - On time and at work when scheduled and in proper uniform. - Attend department meetings as scheduled. - Consistent professional and positive attitude and actions when communicating with guests and associates. - Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason. - Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Benefits available the first day of the next month of employment. Benefits offered include Medical, Dental, Vision, 401k, Life Insurance, Short and Long Term Disability and Supplemental Insurance!

Must be flexible to work weekends. 

Responsible for seating guests, guest engagement, bussing of tables, and general clean up of work area.

Principle responsibilities: Responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Essential duties include: Specifically, you would be responsible for performing the following tasks to the highest standards: - Respond to guest requests in a timely, friendly and efficient manner - Ensure knowledge of menu and restaurant promotions and specials - Take guest food and/or beverage orders and input orders in appropriate point-of-sale system - Retrieve and deliver food and beverage orders in a timely manner - Ensure guest satisfaction throughout the meal service - Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times

Associate, Hotel Investment & Acquisitions Pyramid Global Hospitality is seeking to add a full-time Investment & Acquisitions Associate to its Business Development Team. Pyramid will be aggressively seeking new business opportunities and will require a skilled, high-energy Associate to support the initiative. The candidate will report directly to the Director of Acquisitions & Development and will be actively involved in the diligence and underwriting of new investment opportunities.   Compensation range: 85-110k, based on experience.    Responsibilities - Produce financial modeling of new acquisitions, development, and management opportunities across all Hotel and Resort property types - Prepare detailed market due diligence and research, including supply/demand fundamentals, economic trends, and comparable sales, etc. - Travel and tour prospective hotels and markets to gain insight into positioning and competitive landscape - Uncover value-add and operational improvement opportunities in targeted hotel investments - Create compelling and creative business plans for various new business opportunities - Produce written materials and analysis for memos and presentations - Deal-level support to investment and operations teams on live transactions - Support acquisition/development financing and refinancing when appropriate for various new ventures - Perform other ad-hoc analyses as assigned While this is a Boston-based position, we will be flexible on relocation timing, with a hybrid training program, if necessary.

If you are a positive, self-motivated person with passion and enthusiasm for delivering an outstanding guest service experience, then this could be the career opportunity for you. Our Bistro is a small quick service restaurant located in the Courtyard Pittsburgh North. We proudly serve Starbucks coffee drinks along with a small menu of made-to-order breakfast food!   The ideal candidate will genuinely want to provide an excellent experience for our guests. The duties include taking breakfast orders, preparing coffee drinks, cash handling, food prep, occasionally assisting in the kitchen, and more.   No experience is necessary to apply, however previous restaurant experience is preferred! We will provide all of the training that you would need to be successful in this role.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

Overview We are looking for an Executive Chef, ideal candidate will be ACF certified, or will have a culinary degree from a recognized culinary institute.  This individual must be creative, motivated, and a passionate hands-on leader in the kitchen!  Successful candidates for this role will have a proven track record of developing creative menus which reflect seasonal availability based on the concept of the restaurant, responds in a professional and courteous manner to guests and team, and enjoys being a teacher of the culinary arts supporting their team both personally and professionally.  If you are an experienced Chef, if you enjoy putting your creativity to work, and you enjoy the culinary impact you make on guests from all over the world, then we want you!   Your Role: - You will create menus which reflect seasonal availability based on the concept of the restaurant, as well as a food & beverage merchandising programs for grab & go or any other food retail element in the hotel. - You will analyze menus and procedures to improve profit and quality  - You will have your fingers on the pulse of trends, making changes based on guest needs, the hotel’s guest mix, and industry trends. - You will be creative in developing daily, seasonal, and special event menus to enhance the guest experience. - You will forecast purchases and maintain food cost to align with budget. - You will be the leader in safety, efficiency, and sanitary production. - You will develop purchase specifications for all food products and related items, ensuring order guides are set up accordingly, and food inspection and receiving standards are met - You will monitor all activities of Stewarding department and personnel. - You will enhance the skills of your team by designing training and development plans - You will work closely with the culinary team to provide demonstrations/examples of quality food and recipe standards. - You will create an amenity program that reflects the hotel and its environment. A creative solution with a wow factor - You are the leader of culture, “One Team” all employees feel empowered to assist any guests of the Hotel. - You will maintain clear communication with the General manager, Director of Food and beverage and Human resources department. - You will partner with the Corporate Chef to drive programs that ensure centralization and consistency.

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!   We are seeking a skilled, committed and passionate culinary professional for the position of Steward at the Lytle Park Hotel. This Expert is responsible for the cleaning of the kitchen, as well as assisting with the employee dining room.   The primary responsibilities for the Steward include but are not limited to: - Handles and washes all glass, silver, china, dishware and cooking utensils utilized daily in the operations. - Handles and polishes all silver and copper chaffers and serving utensils to include coffeepots, tea pots, trays, goose necks and water pitchers. - Stores the above listed items in a neat and organized manner, always storing items in their assigned areas. - Empties all garbage cans and the disposal of all cardboard utilized by the Culinary staff. - Cleans all trashcans and returning of them to the proper areas of the kitchens. - Cleans all dish machines on a weekly basis. - Cleans kitchen equipment as required by the Executive Chef. - Cleans all floors throughout the culinary departments and the mats used in these areas. - Disposes of broken glassware and dishes according to policy in a safe manner. - Ensures required hot boxes are clean, plugged in and stocked with the appropriate number of plates and covers for upcoming events. - Ensures all walls and ceilings are clean at all times in Culinary areas - Follows checklist duties and responsibilities given by management and supervisors. - Arrives for work on time and in proper uniform.

We are seeking a skilled, committed and passionate culinary professional for the position of Server Assistant at the Lytle Park Hotel. This Expert is responsible for the cleanliness of the dining room area. Assists in any other area of the dining room and hotel as directed.   The primary responsibilities for the Server Assistant include but are not limited to: - Run food to table in a timely and efficient manner. - Set up and clear tables, stock all service stations and assist servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all service-ware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. - Attend monthly departmental meetings. - Follow proper standards and etiquette for room service deliveries. - Memorize table numbers and seat numbers of the dining room and bar. - Follow opening & closing side work sheet for food runner position - Provides the highest quality of service to guests at all times and practices each item on the Winegardner & Hammons Hotel Group pledge card. - Wears proper uniform and name tag at all times in accordance with the standards of personal appearance guidelines in the Winegardner & Hammons Hotel Group handbook. - Performs all other duties deemed necessary by management.

The Housekeeping PM Room Supervisor/Coordinator provides administrative support to the Director and Assistant Director of Housekeeping with the company standards for satisfactory performance.   DUTIES AND RESPONSIBILITIES: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Provide a welcoming experience for guests. - Inspect VIP/Elite members guest rooms, housekeeping closets for cleanliness and standards. - Assist the Housekeeping department by taking point on administrative functions of the housekeeping Department. Administrative duties will include but not limited to: Opening/Closing housekeeping Department, assigning rooms, scheduling, ordering supplies and maintaining inventory , updating Lost and Found and contacting guests. - Maintain the Housekeeping office clean and organized. - Coordinates and assigns daily room assignment to the housekeeping team. - Relaying information concerning the status of rooms to and from the housekeeping department as well as the Front Desk. - Address guests’ complaints in inquiries regarding housekeeping services and equipment. - Reports the need for room repairs to Engineering and appropriate supervisors. - Checks and counts linen and supplies and communicates the needs to appropriate parties. - Record inspection results and address housekeeping staff of inadequacies. - Operates hotel property management system. - Supervises lost and found inquiries and all pertinent procedures. - Supervises key inventory for the department. - Ensures adherence to safety in the Department. - Report any defects on guest floors and address any cleanliness issues as necessary. - Check daily departure rooms and report to Front Desk any discrepancies. - Expedite rooms as needed by Front Desk. - Train, motivate, coach, and counsel assigned room attendants and house persons. - Maintain a regularly scheduled cleaning program. - Update Room Statuses in the computer. - Clear up any room discrepancies throughout the day. - Ensure Housekeeping requests from guests or management are responded to in a timely, efficient, and friendly manner.    

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!   We are seeking a passionate hospitality professional, strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of In-Room Dining Server. This Expert is responsible for ensuring that all guests have the highest quality In-Room Dining experience possible, while serving the guest in a Five Star manner. The Expert will deliver orders within the specified time frame, setting up the In-Room Dining presentation, and settling all payments.   The primary responsibilities for the In-Room Dining Server will include but are not limited to:   - Full knowledge and descriptions of all menu items, including all beverage offerings and assisting with recommendations, including knowledge of service times. - This position will at times be responsible for answering incoming calls, utilizing the guest name, and assisting with taking guest orders, to include room number, number of persons dining and quoting delivery time. - Responsible for set-up, delivery and following proper standards and steps of service according to standards, including guest name usage. - Close all checks in accordance with payment method and following check closing procedures. - Retrieve all In-Room Dining trays and tables from guest hallways and ensure all used items are properly retrieved. - Complete all side work duties prior to completing shift. - Stock all supplies and Food & Beverage items in the In-Room Dining station. - Communicate with management any supply needs and resolution of any issues that arose throughout the shift. - Provide the highest service standards possible to all guests. - Maintain the cleanliness of the In-Room Dining stations. - Meet and exceed all guest request and expectations with an “exactly like nothing else” attitude. - Adhering to the proper cash handling procedure including tip reporting and due backs. - Complete other tasks and duties assigned by the Manager.