The Housekeeping PM Room Supervisor/Coordinator provides administrative support to the Director and Assistant Director of Housekeeping with the company standards for satisfactory performance.   DUTIES AND RESPONSIBILITIES: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Provide a welcoming experience for guests. - Inspect VIP/Elite members guest rooms, housekeeping closets for cleanliness and standards. - Assist the Housekeeping department by taking point on administrative functions of the housekeeping Department. Administrative duties will include but not limited to: Opening/Closing housekeeping Department, assigning rooms, scheduling, ordering supplies and maintaining inventory , updating Lost and Found and contacting guests. - Maintain the Housekeeping office clean and organized. - Coordinates and assigns daily room assignment to the housekeeping team. - Relaying information concerning the status of rooms to and from the housekeeping department as well as the Front Desk. - Address guests’ complaints in inquiries regarding housekeeping services and equipment. - Reports the need for room repairs to Engineering and appropriate supervisors. - Checks and counts linen and supplies and communicates the needs to appropriate parties. - Record inspection results and address housekeeping staff of inadequacies. - Operates hotel property management system. - Supervises lost and found inquiries and all pertinent procedures. - Supervises key inventory for the department. - Ensures adherence to safety in the Department. - Report any defects on guest floors and address any cleanliness issues as necessary. - Check daily departure rooms and report to Front Desk any discrepancies. - Expedite rooms as needed by Front Desk. - Train, motivate, coach, and counsel assigned room attendants and house persons. - Maintain a regularly scheduled cleaning program. - Update Room Statuses in the computer. - Clear up any room discrepancies throughout the day. - Ensure Housekeeping requests from guests or management are responded to in a timely, efficient, and friendly manner.    

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!   We are seeking a passionate hospitality professional, strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of In-Room Dining Server. This Expert is responsible for ensuring that all guests have the highest quality In-Room Dining experience possible, while serving the guest in a Five Star manner. The Expert will deliver orders within the specified time frame, setting up the In-Room Dining presentation, and settling all payments.   The primary responsibilities for the In-Room Dining Server will include but are not limited to:   - Full knowledge and descriptions of all menu items, including all beverage offerings and assisting with recommendations, including knowledge of service times. - This position will at times be responsible for answering incoming calls, utilizing the guest name, and assisting with taking guest orders, to include room number, number of persons dining and quoting delivery time. - Responsible for set-up, delivery and following proper standards and steps of service according to standards, including guest name usage. - Close all checks in accordance with payment method and following check closing procedures. - Retrieve all In-Room Dining trays and tables from guest hallways and ensure all used items are properly retrieved. - Complete all side work duties prior to completing shift. - Stock all supplies and Food & Beverage items in the In-Room Dining station. - Communicate with management any supply needs and resolution of any issues that arose throughout the shift. - Provide the highest service standards possible to all guests. - Maintain the cleanliness of the In-Room Dining stations. - Meet and exceed all guest request and expectations with an “exactly like nothing else” attitude. - Adhering to the proper cash handling procedure including tip reporting and due backs. - Complete other tasks and duties assigned by the Manager.

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!     We are seeking a skilled, committed and passionate culinary professional for the position of Cook at the Lytle Park Hotel. This Expert will be responsible for the preparation of stations, production of food, execution of menu items and pristine plate presentation that surpasses guest expectations. This is an exciting opportunity for an individual to become part of a team always pushing one another to raise the bar. The ideal candidate will have at least one year of relevant experience, with hot line experience required.   The primary responsibilities for the Cook include but are not limited to: - Completes daily prep responsibilities and sets line for service. - Prepare all hot food items according to standard recipes and/or as specified on guest check. Ensure consistency of product for the guest. - Check the quality of the food as it arrives in the kitchen and informs the Sous Chef of damage product. Properly labels, dates, storage of all food. - Maintains work area in a safe and sanitary manner, and reports safety issues. - Maintains high standards of food preparation in a timely fashion while performing multi tasks. - Works closely with standard recipes and presentations in order to meet required food costs and obtain uniform quality. Maintains product consistency, seasoning of food, and plate presentation. - Continuously looks for ways to increase productivity. - Handles food and rotates it according to established procedures, including cooking and cooling temperatures. - Utilizes proper and safe knife skills. - Order food requisitions with collaboration of Sous Chef according to business. - Respects and accommodates the food server’s request regarding guest’s personality, preference, and requests. - Maintains a full line of communication with supervisors. - Performs any other tasks as assigned by Sous Chef and assists in any area needed.

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!   We are seeking a skilled, committed and passionate hospitality professional for the position of Food Runner at the Lytle Park Hotel. This Expert is responsible for the cleanliness of the dining room area. Assists in any other area of the dining room and hotel as directed.   The primary responsibilities for the Food Runner include but are not limited to: - Run food to table in a timely and efficient manner. - Set up and clear tables, stock all service stations and assist servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all service-ware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. - Attend monthly departmental meetings. - Follow proper standards and etiquette for room service deliveries. - Memorize table numbers and seat numbers of the dining room and bar. - Follow opening & closing side work sheet for food runner position - Provides the highest quality of service to guests at all times and practices each item on the Winegardner & Hammons Hotel Group pledge card. - Wears proper uniform and name tag at all times in accordance with the standards of personal appearance guidelines in the Winegardner & Hammons Hotel Group handbook. - Performs all other duties deemed necessary by management.

At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match, and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service to others. Our Core Values involve personal development, people, and a desire for wanting everyone to succeed. We believe each member of our team has a key part to play in our delivery of outstanding customer service and memorable experiences for each guest. We strive to run a hotel that people want to come to, not through. Find out today what a career with Pyramid Global at the Clearwater Beach Marriott Suites on Sand Key can mean for you!

Are you ready to join a team where laying low is raised to an art form?  We're looking for an individual with a great "Yes I Can" caring attitude to join our Hideout team as a Part-time Server.  This individual must ensure guest satisfaction in Hideout (and throughout the hotel) by serving the guests and maintaining cleanliness at all times in accordance to company policies

Stop scrolling for jobs now and apply!   Attractive daylight hours 8-4 Monday through Friday and 9-5 Saturday/Sunday! In need of Part-time and Full-time Room attendants. Flexible hours are also available.   Never worked in the hospitality industry before? That's OK! We will train you!    Like to work independently? This is the job for you!   Motivated to make more than just an hourly rate? Sign on bonus available! Recruiting bonus available when your friends and family are hired based on your recommendation! Clean additional rooms? Bonus available!    Full Time and Part Time positions available immediately.    We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums newly renovated guests’ rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high-quality standards of Pyramid Global Hospitality.   We offer our associates the following incredible benefits: - Associate Referral Bonus - Incentive Bonus Plans - Quarterly Bonus Program - Paid Time Off (PTO) - Unlimited PTO Rollover - PTO Cash Out Option - 3 Sick Days - 7 Paid Holidays - Medical, Dental, Vision and Supplemental Insurance available after first month of employment - Company Paid Life & AD&D Insurance - 401K Match - Associate Meal Program - Tuition Reimbursement after 1 year of service - Marriott and Pyramid Global Hotel Room Discounts - Free Parking - Advancement Opportunities  

JOB SUMMARY We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Commis at the Rowes Wharf Sea Grille at the Boston Harbor Hotel, Boston’s only Forbes Five-Star waterfront hotel.  This position is responsible for, setting the tables for service, and ensures prompt beverage and bread service in a Five Star manner, while maintaining stock and cleanliness of stations. The position of Commis assures the highest quality of food and beverage by working in an efficient and conscious manner, as well as maintaining and developing the highest service standards possible.   CANDIDATE PROFILE   This is a part-time role, candidates must have flexible availability to fulfill this role.   Experience: Must have at least (1) or more years of experience in a Full-Service Restaurant, with a combination of previous Food & Beverage experience in a Luxury Environment preferred.   KEY RESPONSIBILTIES The primary responsibilities for the Commis at the Rowes Wharf Sea Grille include but are not limited to:   - Set up and clear tables, stock all service stations and assist servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all service-ware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. - Attend monthly departmental meetings. JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Knowledge of the appropriate table settings and service-ware. - Must be able to speak, read, write and understand the primary language used in the workplace. - Require good communication skills, both verbal and written. - Must possess basic computational ability. - Must be able to lift up to 30lbs + on a regular and continuous basis. - Thorough knowledge of  food and beverage service - Ability to communicate effectively in the English language. A second language is desirable.    The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 

The Great Room Lobby Bar and Restaurant located within the Cleveland Marriott Downtown at Key Tower is looking for a host/hostess to join our team! We're looking for an individual with a great attitude and a caring disposition to join our restaurant team. Responsibilities include but are not limited to: - Properly greet and seat guests - Complete reservations and other guest requests - Support the servers with guest requests, bussing and other dining room needs.

JOB SUMMARY We are seeking a skilled and committed hospitality professional to ensure the smooth operation of our In-Room Dining Operation as part of Food & Beverage.  The In-Room Dining Supervisor will ensure the service standards and procedures are constantly applied, to ensure employee and guest satisfaction. The ideal candidate would enjoy leading and developing employees and working in a fast paced environment. The In-Room Dining Supervisor will ensure the guests are consistently being provided the highest level of guest service in accordance with our standards.   CANDIDATE PROFILE Education: Bachelor’s degree, preferably specializing in Hospitality, Food & Beverage and or equivalent experience is required.   Experience: Must have at least two (2) or more years of strong progressive Food & Beverage experience, with previous experience in a Luxury Environment preferred, or other related/equivalent field may be considered. Minimum of one (1) year in a Supervisory role required.   Licenses or Certificates Preferably TIPS and ServSafe Certification     KEY RESPONSIBILITIES The primary responsibilities for the In-Room Dining Supervisor include but are not limited to: - Assist in overseeing the day-to-day operation of the In-Room Dining Department. - Work closely with the In-Room Dining Manager to ensure proper staffing to provide exceptional levels of guest service. - Ensure that In-Room Dining orders are being served in a professional and timely manner, by giving approximate time of order delivery. - Ensure proper set up and breakdown of In-Room Dining trays, including guest floor pickup. - Assist in maintaining the Min-Bar system, including ordering and inventory. - Ensure team members are following the proper steps of service, and following up on established training steps. - Maintain direct contact with guests, ensuring full guest satisfaction with timely feedback and recovery. - Communicate with team members on a daily basis, effectively relaying shift information. - Assist in completion of reports at the end of shift, communicating with the In-Room Dining Manager, and relaying appropriate guest information. - Communicate with the Heart of House staff and Sous Chefs to ensure orders are delivered and presented according to menu and guest specifications.   JOB QUALIFICATIONS In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:   - Requires a working knowledge of food and beverage operations as well as luxury core standards, and standard operating procedures.   - Ability to effectively lead and work cohesively as part of a team. - Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment. - Must be able to work a flexible schedule, including weekends and holidays. - Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. - Superior time management and task prioritization - Ability to handle multiple and changing priorities in professional manner - Must have experience in all Microsoft Office and industry relevant POS systems - Ability to communicate effectively in the English language both verbally and in writing. A second language is desirable.     The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.   

BOSTON HARBOR HOTEL   FULL-TIME SEASONAL    JOB SUMMARY We are seeking a skilled, committed and passionate culinary professional for the position of Seasonal Cook at the Boston Harbor Hotel. This position will be responsible for the preparation of stations, production of food, execution of menu items and pristine plate presentation that surpasses guest expectations. This is an exciting opportunity for an individual to become part of a team always pushing one another to raise the bar. The ideal candidate will have at least one year of relevant experience, with hot line experience required.   CANDIDATE PROFILE   This is a full-time seasonal role, candidates must have flexible night and weekend availability to fulfill this role.   Education: Bachelor’s degree, preferably specializing in Culinary Arts, and or related major or equivalent experience is required.   Experience: Must have at least one (1) or more years of related Culinary experience, with experience in Hospitality preferred. Hot line experience required.   KEY RESPONSIBILITIES The primary responsibilities for the Cook include but are not limited to:   - Completes daily prep responsibilities and sets line for service. - Prepare all hot food items according to standard recipes and/or as specified on guest check. Ensure consistency of product for the guest. - Check the quality of the food as it arrives in the kitchen and informs the Sous Chef of damage product. Properly labels, dates, storage of all food. - Maintains work area in a safe and sanitary manner, and reports safety issues. - Maintains high standards of food preparation in a timely fashion while performing multi tasks. - Works closely with standard recipes and presentations in order to meet required food costs and obtain uniform quality. Maintains product consistency, seasoning of food, and plate presentation. - Continuously looks for ways to increase productivity. - Handles food and rotates it according to established procedures, including cooking and cooling temperatures. - Utilizes proper and safe knife skills. - Order food requisitions with collaboration of Sous Chef according to business.  - Respects and accommodates the food server’s request regarding guest’s personality, preference, and requests. - Maintains a full line of communication with supervisors. - Performs any other tasks as assigned by Sous Chef and assists in any area needed. JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Must be able to speak, read, write and understand the primary language used in the workplace. - Require good communication skills, both verbal and written. - Must be able to lift up to 30lbs + on a regular and continuous basis. - Ability to communicate effectively in the English language. A second language is desirable.    The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 

We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills.

  JOB OVERVIEW: The Executive Meetings Manager is responsible for selling and servicing group room catering business from all markets regions.  Meet and exceed expected revenue goals set for on a monthly, quarterly basis while maintaining strong clients relationships.   DUTIES AND RESPONSIBILITIES: - Duties also include selling group rooms and working with catering to sell food and beverages services to customer groups, Managing accounts, conducting site inspections, soliciting and generating new and repeat business.  Responsibilities also include event detailing, preparing group briefs, and working with operations staff to ensure high level of customer satisfaction. - Will also participate in sales and other staff meetings.  Also works as a team member with sales and catering staff in close contact with assigned Administrative Assistant and other support staff. - Participation in daily sales meeting, pre-convention meetings, training and other sales related meetings as required. - Work with other departments within hotel to provide quality service to customers. - Attend trade shows, community events and industry meetings - Develop/maintain knowledge of market trends, competition and customers. - Professionally represent y the hotel in community and industry organizations and events. - Participate as team player with all departments. - Assist with reports and/or competition data collection. - Follow the principles of CARE and the Four Description of Associate Success.  

1 YEAR EXPERIENCE PREFERRED - Clean set and re-set tables continuously, assuming responsibility for station, tables and side duties. - Serve water, bread and coffee and greet guest by name whenever possible during the course of the meal service - Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times. - Perform side duties as requested to include side stations, storage areas and food staging area. - Fold napkins for meal periods to maintain adequate supply. - Perform other duties as requested such as cleaning unexpected spills and executing special guest requests. - Follow the principles of CARE and the Four Disciplines of Associate Success.

Starting Hourly Wage:  $17.50   Shift:  4:30PM to 1AM   To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.

Tasked with maintaining grounds in regards to trash management.

POSITION PURPOSE: To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge. ESSENTIAL FUNCTIONS: Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks suing standard ingredient recipes and practicing prudent portion control. Attends monthly departmental meetings. Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served. Practice "Teamwork" and "Clean as you Go" policies. Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. Locks up and stores all beverage, food and other equipment items, deposits cash drops and secures bank. All Bartenders must successfully complete T.I.P.S. Training. Responsible for sanitation in and around the bar area. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards. Perform other duties and responsibilities as requested eg., special guest requests. Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed. Other duties as assigned such as assisting security with disorderly guests. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical and computer skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to transport up to 125 lbs. on a regular basis. Ability to read, speak and understand the English language in order to communicate with guests and take orders. Ability to remember, recite and promote the variety of menu items. Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. Ability to work stand and work in confined spaces for long periods of time. QUALIFICATION STANDARDS Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred. Experience: Bartending experience required. Licenses or certificates: Ability to obtain any government required license or certificate. Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available).  

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

If making people happy makes you happy, than a hotel front desk agent is the ideal role for you! We are hiring for first shift, 3:00am-11:30pm (30 minute meal break).  This roles requires availability to work weekends.    Our Front Desk Agent will greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations.

If making people happy makes you happy, than a hotel front desk agent is the ideal role for you! We are hiring for first shift, 7:00am-3:30pm (30 minute meal break).  This role requires availability to work weekends.    Our Front Desk Agent will greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations.