We are seeking a full-time housekeeper. Candidates should be service minded, energetic and have the ability to work wellin a team environment. Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects.  

- You will have the opportunity to interact with team members and create a positive and upbeat work environment - You will maintain a daily sanitation log for both dish machine and manual pot wash sink - You will ensure the work areas are left ready and communicate any items that are not ready - You will lead our Green initiatives by properly recycling all cardboard using the compactor - You will also be energy conscious and turn off lights when not in use keeps water faucets turned off and reports any leaks to a supervisor - You will be a key player in safety by paying close attention to specific high traffic areas to avoid accidents, slips, trips, and falls - You will use proper dish and glass racks to ensure proper cleaning and avoid chips, cracks, or breakage of small wares - You will use your time wisely and proactively clean and sanitize all equipment in slow times to maintain a clean, organized, and sanitary environment - You will have the opportunity to learn different tasks within the kitchen and develop new skills - You will be part of a team and be able to assist in other areas when business levels dictate - You will provide a genuine level of engagement with all guests and fellow crew members with a sincere smile  

We have positions available for AM and PM Shifts!  We offer Year Round Employment.    We're looking for a capable Restaurant Server who will welcome and serve customers, take and deliver orders with a friendly can-do" attitude.  This individual needs to be quick on their feet and have an engaging attitude.   - The Restaurant Server maintains a clean work area and makes sure all supplies are stocked and carries out all duties in accordance with the high quality standards of Pyramid Hotel Group. - Understands the steps of service. - Has the ability to upsell the customer.   - Guide guests on their culinary journey through descriptive selling of the menu.   - Be the master of the menu, understanding the details to enhance the conversation.   - Can give a four diamond level of experience to our guests.   - Ensures tables are enjoying their meals and take action to corret any problems. - Able to run food when needed.   - A team player    

We're looking for a capable, committed Maintenance Technician who will plan an important role in keeping our hotel functioning to the high quality standards of the Pyramid Hotel Group. The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs To quality, you must have previous engineering experience.

BASIC FUNCTION: Makes quality coffee and beverages, cash handling, stocking items, conversing with guests, communicating low items to manager,  understanding the standards of our total beverages and upselling beverages to guests in the lobby   Scheduling: The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year.  All candidates must be available and are expected to work Game Days, Ring Ceremonies, Graduation, and other high occupancy times due to special events.  Punctuality and reliability are essential to respect and trust-building for our team members; these are the critical ingredients in creating memorable experiences for all our guests we serve.  Additionally, we strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.   Position Status and Scheduling Expectations:  •             Part-Time- 15-30 hours a week depending on the level of business forecasted for the hotel •             Days: Varying Saturday - Friday •             Start times:  Typically, 8:30 am (projected 8 hours a day)   COMPENSATION & BENEFITS: - $9/hr.+ tips – Biweekly (every two weeks) - Extensive health benefits paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties. JOB DESCRIPTION:   We are all Aggies, some academically and some voluntarily, and we are all part of the Aggie network.  Our primary job is to Walk the Aggie Path of P.R.I.D.E. in everything we do.   Positivity - We wake up daily and choose to bring a positive perspective finding the good in all things and creating an environment others want to be part of.  Each team member is hired to project genuine and sincere positivity daily.    Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, and different viewpoints, philosophies, physical abilities, beliefs, and personalities.  We choose to show respect even when it's not given, not only to our guests but, more importantly, to each other.   Integrity - We consistently demonstrate and live by sound moral and ethical principles. Not because someone is watching but because it is the right thing to do.  "An Aggie does not lie, cheat or steal, or tolerate those who do.   Dedication - We are unyielding in our commitment to walking our path and dedication to Being the Difference in everything we do. We flex our "proactive muscles" in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.   Excellence - We strive to make today even a little better than yesterday by growing excellence daily.   As a team member of the Texas A&M Hotel and Conference Center, we require everyone first to Walk the Path of P.R.I.D.E. before every shift to check someone in, create a cocktail, clean a guest room or execute a meeting/event.    Only through our commitment to living the Howdy Hospitality lifestyle can we indeed Be The Difference by creating memorable experiences in the lives of all we serve.   ESSENTIAL FUNCTIONS:  - Create a warm and friendly Howdy Hospitality environment that is inviting and service-oriented - Prepare daily orders for items to maintain pars. - Responsible for cash handling and bank drawer procedures. - Responsible for learning suggestive selling techniques and using them during services. - Maintain cleanliness of all workplace areas.  

The Dishwasher is responsible for properly washing and sanitizing all tableware, pots & pans, and utensils. They will stock all areas with glassware and supplies and burnish all silverware. You will assist to maintain the La Cantera Resort & Spa Standards.   The Dishwasher shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Hill Country Resort Culture as well as promoting La Cantera Hill Country Resort as both the destination and Employer of Choice!

Responsibilities Include: - Supervise the Front Office team, ensuring proper procedures are followed and guest interactions are favorable. Provide real time feedback and coaching for continued improvement of the team. - Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. - Assist in handling difficult situations, including but not limited to face to face interactions, phone calls, or electronic correspondence. - Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and or pass to appropriate department manager. - Follow-up on billing and credit opportunities. - Develop and maintain programs to improve the operations of the Front Office team, upsell revenues, customer service scores, loyalty enrollments, and employee engagement. - Maintain all front desk related equipment and a par stock of supplies. - Create and manage weekly schedule and adjust accordingly to ensure budget guidelines are followed. - Perform duties as the Manager on Duty as needed. - May be required to work nights, weekends and holidays.

We are looking for a highly motivated Security Officer to join the team at Lake Arrowhead Resort & Spa. The Security Officer performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class resort!   - Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR. - Maintain order in the hotel, dealing with the welfare of guests, eg., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands. - Answer security telephone and safety hotline calls and respond in a timely manner based on priority. - Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly. - Listen with empathy, provide accurate information and document legibly all appropriate incident information. - Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers. - Regular attendance in conformance with the standards, which may be established by Benchmark from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. - Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. - Upon employment, all employees are required to fully comply with Benchmark rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. - Check employee packages as they exit to ensure no food or property is being removed. Screen persons entering this entrance for purpose and authorization. - Receive, record and store lost and found items. Research and respond to inquirers from guests concerning status of items. Mail out claimed items to owner. - Provide accurate information to inquirers for directions, hours of operation, etc. - Escort guests and employees as required to parking lots, provide same for employees carrying house banks. - Assist guests with door lock problems using moderately complex hand-held electronic apparatus. - Other duties as assigned by the supervisor.   Supervisory Responsibilities: N/A   Certificates, Licenses, Registrations: Valid CPR certification. First Aid certification.   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is frequently is required to use hands, and fingers to handle or feel. The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.   Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.

SUPPORTIVE FUNCTIONS   In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: . - Properly clean and set meeting rooms and banquet functions per specifications on resume and BEOs or as given by banquet management including vacuuming floors and cleaning walls and windows/mirrors.  Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor lecterns is required.  Proper control and storage of meeting room supplies such as linen, pads, pens/pencils and candy, etc. are required.   - Service every meeting room by emptying trash, removing dirty plates, cups, linens and glasses, and replace as necessary.  Straighten all chairs. Replenish water requirements as specified or requested.   - On a continuous basis, keep service corridors, pre-function space, and storage areas clean, organized and unobstructed.   - Upon customer request, locate and deliver convention material to designated location.  Perform other duties as requested, such as moving furniture in and about the hotel.   - Relay any problem situations or damaged areas to Banquet Management in a timely manner for immediate action. Physical Demands - Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.   - Must be able to stand and exert well-paced mobility for up to 4 hours in length.   - Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.   - Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.   - Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.   - Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.   - Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.   - Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Come be a part of something bigger!   Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer: - Full Time employees have access to Medical and Dental insurance to fit your needs - Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)  - 401K match (Let us help you build your financial future) - Companywide Hotel Room Discounts (Who doesn’t love to get away?) - Paid Time Off - Employee Assistance Program (We are here to support you and your loved ones) - Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few - Many more!

We are seeking a passionate hospitality professional for the position of Housekeeping Supervisor at the Lytle Park Hotel. This position will ensure the standards and procedures are constantly applied, to ensure employee and guest satisfaction. The ideal candidate would enjoy leading and developing employees and working in a fast paced environment. The Housekeeping Supervisor will ensure that all guest needs are met during service, while maintaining cleanliness and consistency.     The primary responsibilities for the Housekeeping Supervisor include but are not limited to: • Inspect and oversee all assigned guestrooms and guest floors, both occupied and vacant. • Ensure all general cleaning, preparation for VIP's, early arrivals and special cleaning requests are done on time and according to standard by the team. • Perform regular inspections of guestrooms, hallways and public areas to ensure cleanliness and consistency. • Work closely with Engineering to report any maintenance deficiencies and action items in a timely manner. • Assist Housekeepers with daily work flow, ensuring timeliness and completion of guest rooms. • Work closely with the Front Desk on group arrivals, late service rooms and late checkouts, while keeping priority of all guestrooms. • Ensure all equipment and supplies are used appropriately, and in accordance with Safety and Security standards, and procedures are being followed by the team. • Train new employees to ensure all guestrooms are properly stocked, organized and maintained, while monitoring daily to ensure standards of service and cleanliness are followed. • Respond to guest inquiries in a timely manner. • Complete all special projects as assigned.

  Come be a part of something bigger!   Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: - Full Time employees have access to Medical and Dental insurance to fit your needs - Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) - 401K match (Let us help you build your financial future) - Companywide Hotel Room Discounts (Who doesn’t love to get away) - Paid Time Off - Employee Assistance Program (We are here to support you) - Employee family events (bring the kids!) - Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few - Many more, please inquire for more details   We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.   What you will have an opportunity to do: While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to the manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

Starting Hourly Rate: $20.50   Job Description:  We are looking for a highly engaging, safety and customer focused individual to join our team as Security Supervisor. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.   The Security Supervisor leads a team that is responsible for the safety and security of guests and employees and the La Quinta Resort property. This includes supporting other department activities to help assure the highest levels of guest and employee service. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property.   Your Role: - Carry out the safety policies and procedures of the property and Benchmark, while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. - Follow safety procedures to ensure a safe working environment for guests and associates. - Recruiter, hire and train Security team to uphold the highest standards of safety - Reduce the opportunity for the commission of crimes using preventive patrol and high visibility of security throughout the premises on a timely schedule. - Promote and preserve the peace on premises to assure a comfortable and non-threatening environment for guests and employees. - Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention. - Respond to emergencies as prescribed in Emergencies Service Procedures of the property. - Assure the security of guest and employee information both in written reports and in general business operations. - Complete all Daily Activity and Incident Reports. - Help assure compliance with Liquor Laws. - Assist in developing and presenting security related programs. - Review and edit written records produced by Security Officers. - Aid in other job classification as determined necessary by immediate superior.   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High School Diploma or GED. One year security experience, and/or three years military preferred.   Language Skills:   Must be able to communicate clearly with guests, customers, supervisor and fellow employees. Reasoning Ability: Must be able to use appropriate judgement in determining situations requiring immediate/emergency response and action.   Certificates, Licenses, Registrations: Valid CPR certification. First Aid certification.   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is frequently is required to use hands, and fingers to handle or feel. The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.   Benefits:  - Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance  - Pet Insurance - 401(k) Retirement Plan  - Paid Time Off, Paid Sick Time - Team Member Referral Program  - Hotel Discounts - Employee Assistance Program     

SUMMARY The Catering Conference Manager will up-sell, plan and manage group business social and corporate catering groups, to include, but not be limited to, social, weddings, meetings and conference events. with all relevant profit driving components. In addition, the position will detail, service, and plan for the success of these events with collaboration of key departments to achieve maximum profitability and guest satisfaction.  The successful candidate will be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.   ESSENTIAL DUTIES AND RESPONSIBILITIES - You will oversee the coordination of group events in SalesForce, being the point of contact for the group who requires meeting, catering and event space. - You will help to set and deliver resort service standards for events, overseeing and participating in the setup of events with the food and beverage and maintenance departments. - You will work closely with the Sales teams to build relationships with area businesses, associations and SMERF entities to develop the catering only segment to support the revenue goals of the resort. - Primary contact for groups interested in day activities or special group events added onto a group stay and package. This includes contacting group leaders to offer Red Mountain additional services, and up-sell resort opportunities via telephone and email. This may include scheduling meetings and luncheons, making spa appointments, scheduling group hikes, off-site excursions, coordinating weddings and other group events from several menu of resort offerings. - Create and send contracts for client agreement on group/banquet events on a timely basis in order to distribute BEO (Banquet Event Orders) 14 days in advance of group arrival to resort departments. - Review and prepare invoicing for accuracy and presentation to client, post event and collection of monies due. - Perform the following in Sales Force system:  Add inquiries, Check availability of Space,   Add Contacts, Add Bookings, create BEO’s.  Produce reports of Daily Events and BEO’s for property distribution. - Follow up on Activities in Sales Force, such as calls, BEO guarantees, sending Thank you notes to clients after functions.   - Coordinate the meeting space calendar for all in house functions at Red Mountain, (Group, Guest programming, Internal meetings), and coordinates with maintenance/culinary/housekeeping to ensure that set-up is to standard. - Run weekly BEO meetings. - Work with recreation and wellness departments to create and sell activities in addition to Food & Beverage offerings. - Professional telephone conduct, with the ability to establish trusting relationship with client by contacting them on a timely basis. - Distribute BEO’s at least (14) working days in advance of a group’s arrival to appropriate departments and staff. - Work with the Red Mountain team to create “over the top” experiences for groups. Expected to understand meeting room and banquet capacities and setups, knowledgeable of the restaurant capacity/capability and Audio Visual (AV) capabilities of the property, knowledgeable of all group event capabilities across the property such as Spa, Outdoor Recreation, Special Programming, Health and Fitness, and transportation in order to create events that allow Red Mountain to produce efficiently and pleasing to the guest. - Monitors Service & Setup Standards are being met at all times.Welcome’s clients at start of the event and check-in with clients periodically throughout event/function.  Assist in introduction/hand off to culinary point person for event/function.    - Work with assigned team for set-up/tear-down/refresh rooms. Monitor meeting rooms and functions to ensure they are set at least 30 minutes before the first guest arrives.  Service and set-up standard are to include the standard amenities. - You will provide input to food and beverage team for Catering Menu and presentation. - You will assist Food & Beverage by creating menus, signage, invoice coding, and other administrative duties. - Ensures that team members under their supervision follow the rules and regulations of the Utah DABC as they apply to alcohol service at Red Mountain.  

Come be a part of something bigger!   Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: - Full Time employees have access to Medical and Dental insurance to fit your needs - Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) - 401K match (Let us help you build your financial future) - Companywide Hotel Room Discounts (Who doesn’t love to get away) - Paid Time Off - Employee Assistance Program (We are here to support you) - Employee family events (bring the kids!) - Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few - Many more, please inquire for more details   Nestled on the shores of Lake Lanier lies Lanier Island Resort – an island destination spread out across 1200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest. 

Prepare and mix beverages for guests and/or beverage servers in a friendly, courteous, and timely manner according to standards.

FRONT DESK AGENT (Full-Time) $300 Sign On Bonus After 90 days!   We offer our Full-Time associates the following incredible benefits: - $300 Sign-On Bonus: $150 after 90 Days, $150 after 6 Months - Paid Time Off (PTO) - Paid Holidays - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Hotel Room Discounts - Free Parking - Advancement Opportunities - Summer/Seasonal Work Available  POSITION SUMMARY   The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.   ESSENTIAL FUNCTIONS - Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.  - Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. - Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc. - If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands. - Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. - Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. - On time and at work when scheduled and in proper uniform. - Attend department meetings as scheduled. - Consistent professional and positive attitude and actions when communicating with guests and associates. - Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason. - Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.  

SUMMARY We are looking for a highly motivated and experienced Group Sales manager to create and manage our leisure, corporate and event sales to drive occupancy, revenue and deliver excellent guest experiences. This position is supported by a Catering and Conference Manager and Reservations Supervisor/Conference Coordinator.  The ideal candidate will have a proven track record in lodging/resort sales, achieving sales goals and being a collaborative, creative problem solver.      ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. GROUP ROOMS SALES & TRANSIENT RESERVATIONS   Manages both, inbound and outbound activities, from prospecting to contract, the sales process for Transient, Social, and Corporate segments to meet annually established goals.   Uses Salesforce to manage group contacts, activities, build contracts, update group pick up and revenue.  Responds to all correspondence and activities to maintain follow up with clients.   Builds relationships with Group contacts.  Is expected to welcome in person group leaders as they arrive and continues to liaison with in house groups to ensure guest satisfaction and return visits. Is available to address and resolve group dispute or billing issues.  Manages welcome gift program for Group leaders.   Works with coordinator and oversees the group reservation process ensuring that deposits and group rooming lists are received and input in a timely basis, and that billing is managed correctly.   Provides leadership to the Leisure Reservation Team and assists the supervisor to ensure they are appropriately trained in property management system and activities management system to ensure guest satisfaction.   Collaborates with General Manager and Revenue Management Team to set rates, promotions, and occupancy forecast and recap sales activity.     Reviews group billings and ensures collections of direct bill/city ledger accounts are up to date.  Works with Controller to establish rules for direct billing and credit terms for incoming groups.   Maintains contact with meeting planners, wholesalers,  travel agents and stays abreast of industry trends.   Maintains a working relationship with departments interacting with groups.    PROSPECTING   Proposes annual travel and tradeshow calendar and budget.  Assists in coordinating display, collateral materials and any client pre-notification for shows. May represent Red Mountain Resort at tradeshows.  Responsible for assisting in monitoring tradeshow budget and submitting post tradeshow reports.   Manages budget and approves invoices and purchases of sales related expenses, ie. Trade shows, gifting, and travel.   Is expected to be involved in the community to promote Red Mountain Resort.   Travel may be required to develop new accounts   Conducts site inspections for prospective groups.  Develops new accounts.   Has availability to be present when events are happening to represent the resort.

We're looking for a qualified Laundry Attendant who will assurethe proper washing, drying and storage of laundry to keep linens and clothing up to Pyramid Hotel Groups high standard of quality. The Laundry Attendant will: - Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications. - Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. - Empty the laundry chute and prepare loads for washer. - Pre-sort and separate linen by classification and transfer by lifting, carrying or transporting to work stations. - Run folding equipment to fold mats, blankets, towels, bedspreads, etc. - Separate out laundry requiring mending or special stain removal. - Clean empty hampers. - Set the proper drying and cooling times for different types of linen. - Clean up machines and surrounding areas. - Stock linen room with cleaned product. Other responsibilities include (but are not limited to): Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Assist other positions in department as needed or as directed by immediate supervisor.

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the direction and administration of all Front Office operations to ensure the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the Assistant Front Office Manager is responsible for performing the following tasks to the highest standards: - Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. - Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward. - Recruit, interview and train team members. - Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly. - Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out. - Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. - Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.