Pyramid Global Hospitality

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Search Results Page 37 of 58

Hotel/Resort Name Fairfield Inn & Suites Boston Milford
Posted Date 2 months ago(10/9/2023 11:15 AM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-MA-Milford
Location : Brand
Marriott - Fairfield Inn and Suites
Location : Property Name Linked
Fairfield Inn & Suites Boston Milford
Department
Front Office
Position Type
Regular Full Time
Minimum Salary
USD $20.00/Yr.
Maximum Salary
USD $20.00/Yr.
Hotel/Resort Name Beachcomber Beach Resort
Posted Date 2 months ago(10/9/2023 10:26 AM)
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Lobby/ Public Space Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Ensure cleanliness of all public areas to include bathrooms, lounge areas and hallways - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.
Location
US-FL-St Pete Beach
Location : Brand
Independent
Location : Property Name Linked
Beachcomber Beach Resort
Company Name
Pyramid Global Hospitality
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name La Cantera Resort & Spa
Posted Date 1 month ago(10/18/2023 2:58 PM)
As the Cook in Grille 254, you will assist in heavy production, fabrication, and preparation of food products for the Grille 254. You will also be responsible for maintaining cleanliness and sanitation throughout the kitchen based on Health regulations and requirements. You should maintain a passive leadership role in maintaining adequate production level form the Kitchen staff. As the Cook in Grille 254, you will exemplify La Cantera Resort and Spa culture while working to provide exceptional service to both internal and external guests at all times.
Location
US-TX-San Antonio
Location : Brand
Independent
Location : Property Name Linked
La Cantera Resort & Spa
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name La Cantera Resort & Spa
Posted Date 2 months ago(10/6/2023 3:26 PM)
The Engineer I will participate in the preventive maintenance program of all-building equipment and rooms. She/he will supervise, train, and inspect the performance of engineering staff ensuring that all procedures are completed to the hotel's standards. S/he will work closely with the Director of Engineering in scheduling work and setting priorities. As an Engineer I will also make decisions in the absence of the Facility Services Management and act as the backup for calls when there are emergencies.   The Engineer I shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort & Spa Culture as well as promoting La Cantera Hill Country  Resort as both the Destination and Employer of Choice!
Location
US-TX-San Antonio
Location : Brand
Independent
Location : Property Name Linked
La Cantera Resort & Spa
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name La Cantera Resort & Spa
Posted Date 2 months ago(10/6/2023 3:24 PM)
The Engineer I will participate in the preventive maintenance program of all-building equipment and rooms. She/he will supervise, train, and inspect the performance of engineering staff ensuring that all procedures are completed to the hotel's standards. S/he will work closely with the Director of Engineering in scheduling work and setting priorities. As an Engineer I will also make decisions in the absence of the Facility Services Management and act as the backup for calls when there are emergencies.   The Engineer I shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort & Spa Culture as well as promoting La Cantera Hill Country  Resort as both the Destination and Employer of Choice!
Location
US-TX-San Antonio
Location : Brand
Independent
Location : Property Name Linked
La Cantera Resort & Spa
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name Boston Harbor Hotel
Posted Date 2 months ago(10/6/2023 3:16 PM)
HOTEL OVERVIEW A member of Preferred Hotels & Resorts LEGEND Collection, Boston’s only Forbes Five-Star waterfront hotel welcomes guests arriving by land or sea. Located on the historic Rowes Wharf Harbor, the Boston Harbor Hotel’s inviting ambiance and unparalleled service provide the ideal home away from home for travelers. Luxurious accommodations with sweeping views of Boston’s cityscape or breathtaking waterfront, a contemporary spa and fitness center, world-class dining and a 34-slip marina make the Boston Harbor Hotel a destination Beyond compare.    JOB SUMMARY We are seeking a skilled, committed and passionate culinary professional for the position of Cook at the Boston Harbor Hotel. This position will be responsible for the preparation of stations, production of food, execution of menu items and pristine plate presentation that surpasses guest expectations. This is an exciting opportunity for an individual to become part of a team always pushing one another to raise the bar. The ideal candidate will have at least one year of relevant experience, with hot line experience required.   CANDIDATE PROFILE   This is a full-time seasonal role, candidates must have flexible night and weekend availability to fulfill this role.   Education: Bachelor’s degree, preferably specializing in Culinary Arts, and or related major or equivalent experience is required.   Experience: Must have at least one (1) or more years of related Culinary experience, with experience in Hospitality preferred. Hot line experience required.   KEY RESPONSIBILITIES The primary responsibilities for the Cook include but are not limited to:   - Completes daily prep responsibilities and sets line for service. - Prepare all hot food items according to standard recipes and/or as specified on guest check. Ensure consistency of product for the guest. - Check the quality of the food as it arrives in the kitchen and informs the Sous Chef of damage product. Properly labels, dates, storage of all food. - Maintains work area in a safe and sanitary manner, and reports safety issues. - Maintains high standards of food preparation in a timely fashion while performing multi tasks. - Works closely with standard recipes and presentations in order to meet required food costs and obtain uniform quality. Maintains product consistency, seasoning of food, and plate presentation. - Continuously looks for ways to increase productivity. - Handles food and rotates it according to established procedures, including cooking and cooling temperatures. - Utilizes proper and safe knife skills. - Order food requisitions with collaboration of Sous Chef according to business.  - Respects and accommodates the food server’s request regarding guest’s personality, preference, and requests. - Maintains a full line of communication with supervisors. - Performs any other tasks as assigned by Sous Chef and assists in any area needed. JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Must be able to speak, read, write and understand the primary language used in the workplace. - Require good communication skills, both verbal and written. - Must be able to lift up to 30lbs + on a regular and continuous basis. - Ability to communicate effectively in the English language. A second language is desirable.    The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.   
Location
US-MA-Boston
Location : Brand
Independent
Location : Property Name Linked
Boston Harbor Hotel
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name Hotel Murano
Posted Date 2 months ago(10/6/2023 2:13 PM)
POSITION PURPOSE: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality. ESSENTIAL FUNCTIONS: Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Practice Teamwork" and "Clean as you go" policies. Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas. Mandatory attendance for monthly departmental meetings. Other: Regular attendance in conformance with the standards
Location
US-WA-Tacoma
Location : Brand
Independent
Location : Property Name Linked
Hotel Murano
Company Name
Pyramid Global Hospitality
Department
Banquets
Position Type
On Call
Minimum Salary
USD $15.74/Hr.
Hotel/Resort Name Margaritaville Lake Resort
Posted Date 2 months ago(10/6/2023 12:27 PM)
Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas.   Opportunity for Growth: This position has the potential for growth for Housekeeping Supervisors to have the opportunity to receive training to become an AHLA Hotel Supervisor Certification leading to managerial positions.  As you demonstrate your skills and commitment, you can elevate your role within our organization.   Our Culture: Empowered to Make a Difference At Pyramid Global, we believe in putting "People First." Our team is composed of talented, diverse, and passionate individuals who collaborate with respect and dedication. We empower our team members to make a positive impact not only for our guests, coworkers, and communities but also for themselves. Our mission extends beyond monetary compensation; we aim to create value for our associates through exceptional experiences, benefits, and opportunities for growth. Our Values: - People First: We cherish a team that thrives on diversity, talent, and passion, working together with mutual respect. - Integrity: We uphold honesty and accountability in our actions, fostering trust among ourselves and our colleagues. - Excellence: We exceed expectations through dedication, hard work, and innovative thinking. Our Purpose: Creating Value for All We strive to create value for our associates, guests, owners, and communities through our dedicated efforts. Our Vision: We envision an inspired community of forward-thinking professionals committed to enhancing hospitality for associates, guests, and partners. Benefits: As a part of the Pyramid Global family, you'll enjoy a range of enticing benefits, including but not limited to: - Exclusive discounts on room rates and experiences at our award-winning hotels - Mental wellbeing support for you and your loved ones - Comprehensive finance and retirement solutions - Performance-based incentives and bonuses - Generous paid time off - Exciting perks and discounts - Professional guidance and support - Competitive health insurance plans - Pet insurance for your furry companions - Skill-enhancing job training - Educational opportunities for career growth - Strong emphasis on work-life balance Join our team at Margaritaville Resort Lake Conroe and play a pivotal role in delivering exceptional hospitality experiences while enjoying a supportive and growth-oriented environment. Be part of our commitment to making a difference in the lives of our associates, guests, and communities.
Location
US-TX-
Location : Brand
Independent
Location : Property Name Linked
Margaritaville Lake Resort
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Sheraton Gateway Los Angeles
Posted Date 2 months ago(10/6/2023 7:34 PM)
Pyramid Hotel Group is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first.   Are you an experienced General Manager with a deep understanding of Collective Bargaining Agreements (CBA)? We are currently seeking a dynamic and strategic leader to join the PGH Family.   This is a highly empowering position requiring high energy and the ability to motivate, cultivate and mentor high performance teams devoted to achieving the highest standards of guest satisfaction and exceptional service.  We value forward thinking, progressive and creative personalities. We provide the resources, you provide the leadership, inspiration and results.   The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives.   The General Manager: - Directs the total operation of the hotel to maintain established cost and quality standards - Drives associate experience - meets or exceeds employee satisfaction benchmarks - Achieves guest satisfaction goals and ensures maintenance and security of the hotel's physical assets - Develops and updates the business plan for the hotel and monitors financial performance - Drives Revpar, Revpar index and Revenue per guest - Administers company policy and procedures - Assures staff are recruited, selected, trained, counseled and rewarded to maintain performance standards while "providing service beyond expectations" - Hands on leadership of team - Drives GOP, Flow thru and NOI per key     #LI-Onsite
Location
US-CA-Los Angeles
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Gateway Los Angeles
Department
Hotel Operations
Position Type
Regular Full Time
Minimum Salary
USD $265,000.00/Yr.
Maximum Salary
USD $285,000.00/Yr.
Hotel/Resort Name Bellwether Beach Resort
Posted Date 2 months ago(10/6/2023 12:06 PM)
We're looking for Room Attendants who has flexibility to work any shift, weekends and holidays. The Room Attendant cleans, and vacuums guests rooms, collects soiled linens for laundering, makes beds, replenishes room supplies, empties trash, and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high-quality standards of Pyramid Hotel Group.
Location
US-FL-St Pete Beach
Location : Property Name Linked
Bellwether Beach Resort
Company Name
Pyramid Global Hospitality
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Mountain Shadows
Posted Date 2 months ago(10/6/2023 11:59 AM)
Position Summary: The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Manager. They understand and respond to all guest requests in a timely and professional manner, maintain adequate staffing levels and provide training and support to housekeeping staff.   Responsibilities include: ⦁ Follow proper payroll and key procedures. ⦁ Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed. ⦁ Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms. ⦁ Make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff. ⦁ Provide excellent guest service in all areas of responsibility. ⦁ Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee. ⦁ Monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standards. ⦁ Interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Mountain Shadows. ⦁ Coordinate work orders in assigned areas and follow up on inspections. ⦁ Handle all lost and found items according to procedure. ⦁ Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing. ⦁ Schedule and participate in departmental meetings. ⦁ Ensure floor storage areas and closets are kept in an orderly and clean fashion. ⦁ Inspect closets to ensure all items are stocked in orderly fashion and in sufficient quantities. ⦁ Respond properly in any hotel emergency or safety situation. ⦁ Perform other tasks or projects as assigned by hotel management and staff.
Location
US-AZ-Paradise Valley
Location : Brand
Independent
Location : Property Name Linked
Mountain Shadows
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name The Phelps - Residence Inn Cincinnati Downtown
Posted Date 2 months ago(10/6/2023 10:29 AM)
The Phelps Residence Inn is looking for a fast paced, friendly individual who can be a part of our team and ensure all guests receive smooth service during their time at The Phelps! **The Phelps offers complimentary parking to all associates and managers on property!! Duties:- Assist in food preparation and plating under the guidance of the culinary team - Ensure timely delivery to our breakfast buffet and guests at night - Provide excellent customer service by addressing any customer inquiries or concerns - Clear tables and assist with bussing duties as needed - Maintain cleanliness and organization in the dining area and workstations - Adhere to food safety and sanitation guidelines to ensure a safe dining experience for all customers - Assist with banquet setup and service as required - Assist in Operating POS system for order entry and payment processing ( If needed) - Collaborate with kitchen staff and cooks to ensure smooth food service operations Qualifications:- Previous experience in a similar role preferred, but not required - Strong customer service skills with a friendly and professional demeanor - Ability to work in a fast-paced environment while maintaining attention to detail - Basic knowledge of food safety practices and procedures - Excellent communication and interpersonal skills - Ability to work well within a team and take direction from supervisors - Am/Pm shift flexibility preferred Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Location
US-OH-Cincinnati
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
The Phelps - Residence Inn Cincinnati Downtown
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name Margaritaville Lake Resort
Posted Date 2 months ago(10/6/2023 10:11 AM)
Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas.   Opportunity for Growth: This position has the potential for growth as Rooms House Attendants have the opportunity to become a leader in housekeeping. As you demonstrate your skills and commitment, you can elevate your role within our organization.   Our Culture: Empowered to Make a Difference At Pyramid Global, we believe in putting "People First." Our team is composed of talented, diverse, and passionate individuals who collaborate with respect and dedication. We empower our team members to make a positive impact not only for our guests, coworkers, and communities but also for themselves. Our mission extends beyond monetary compensation; we aim to create value for our associates through exceptional experiences, benefits, and opportunities for growth. Our Values: - People First: We cherish a team that thrives on diversity, talent, and passion, working together with mutual respect. - Integrity: We uphold honesty and accountability in our actions, fostering trust among ourselves and our colleagues. - Excellence: We exceed expectations through dedication, hard work, and innovative thinking. Our Purpose: Creating Value for All We strive to create value for our associates, guests, owners, and communities through our dedicated efforts. Our Vision: We envision an inspired community of forward-thinking professionals committed to enhancing hospitality for associates, guests, and partners. Benefits: As a part of the Pyramid Global family, you'll enjoy a range of enticing benefits, including but not limited to: - Exclusive discounts on room rates and experiences at our award-winning hotels - Mental wellbeing support for you and your loved ones - Comprehensive finance and retirement solutions - Performance-based incentives and bonuses - Generous paid time off - Exciting perks and discounts - Professional guidance and support - Competitive health insurance plans - Pet insurance for your furry companions - Skill-enhancing job training - Educational opportunities for career growth - Strong emphasis on work-life balance Join our team at Margaritaville Resort Lake Conroe and play a pivotal role in delivering exceptional hospitality experiences while enjoying a supportive and growth-oriented environment. Be part of our commitment to making a difference in the lives of our associates, guests, and communities.
Location
US-TX-
Location : Brand
Independent
Location : Property Name Linked
Margaritaville Lake Resort
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Hawks Cay Resort
Posted Date 2 months ago(10/6/2023 9:53 AM)
JOB DESCRIPTION   TITLE:             F&B MANAGER      REPORTING RELATIONSHIP:               Reports to F&B DIRECTOR   JOB SUMMARY: The main responsibility for this position is to provide Great Service, Great Stay for all our guest during their dining experience. This is accomplished by Teamwork between all FOH and BOH Crew. In addition responsible for maximizing F&B profits and creating a great work environment for our crew leading to maximum crew satisfaction scores JOB SUMMARY: Add to Bookmarks Refer a Friend Share - Operates all aspects of his/her restaurant so as to provide the highest level of service and maximum profit. Manages the day to day operations of the restaurants they are assigned.   - Promotes the company culture at all times and leads by example   - Interview, hire, train, recommend performance evaluations, resolve problems, conduct couching and counseling of crew, provide open communication and recommend discipline and/or termination when appropriate.   - Responsible for completing payroll, such as time cards corrections and review. Completing tip sheets for all servers and bartenders. - Determines staff requirements and scheduling needs for the profitable operation of his or her restaurant by reviewing weekly forecast and banquet events. Effectively adjust scheduling as needed throughout the week based on business volume.   - May be required to organize or direct the organization of related kitchen and food preparation procedures, or to work closely with the Chef or Sous Chef on related kitchen and food preparation procedures.   - Keeps informed of all government, sanitary and safety regulations having to do with the restaurant operation as well as all company operating policies and procedures and directs their use by all crew to ensure crew adheres to them.   - Engages with guest and is on the restaurant floor at all times during service touching tables, assisting where needed to ensure guest have an outstanding dining experience. Handles any opportunity guests in the most polite and courteous manner appropriate to the circumstances and assures guest satisfaction. Follows up on guest comments in letters, surveys and social media.   - Keeps informed of all related in-house, local and national promotions, specials, merchandising plans and programs and current advertising, implements new ideas and keeps crew informed.   - Conducts daily walk through dining room, making recommendations to the manager for corrections, repairs, cleanliness concerns and improvements if needed.   - Conducts daily line up meetings with crew to inspect crew appearance before service. Discuss specials, safety topic, guest in house/VIP, reservations on the books, daily training topic.   - Attends meeting such as weekly F&B meetings and leadership meetings, monthly safety meeting and conducts monthly meetings with crew   - Meets all deadlines for administrative work such as payroll, posting schedules, LLG reporting.     - May be requested or required to contact local civic groups, clubs, businesses or social organizations to encourage their business; especially if their restaurant is equipped to handle groups.   - Prepares and maintains all inventories, records, schedules and reports required by the company or F&B director, rendering these reports accurately and promptly.   - May under certain circumstances be required to perform any function of the restaurant (cashier, host/hostess, wait, bus, etc), therefore the F&B manager must be thoroughly and completely familiar with the job descriptions of all subordinate staff and capable of performing their duties efficiently.   - Familiar with food allergens and handles any guest with food allergies with a high sense of urgency.   - Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.   - Be familiar with job hazards for your area and puts safety first.   - Provide other services and duties as requested by your immediate supervisor or your department head.     QUALIFICATIONS:   - Must be passionate about the hospitality business and posses a pleasant personality   - Must meet appearance standards as outlined in our Crew Guide   - Must be able to read, write and clearly communicate in English.   - Ability to be a leader and establish and maintain effective working relationships with crew. Ability to train crew.   - Must obtain Safe Serve certification within 30 days of hire and go through Alcohol Compliance training quarterly.   - Must be willing to work outdoors as needed in and out of the sun and should be prepared to deal with the Florida heat.   - Able to multi-task, take direction and adapt to changing needs and at times stressful work environment.   - Applicants should be high school graduates, preferably with some college or technical training and have prior experience as a restaurant or dining room manager or assistant manager. Minimum educational requirements would include two or three years of English and at least two years of general mathematics.    PHYSICAL REQUIREMENTS:   - While no specific physical requirements exist for this position, applicants should be in excellent physical condition since they may be expected, on occasion, to have to carry large trays with foods and beverages, or to help stock stations and work areas with bulk supplies, china and other items.   - Ability to perform tasks that require prolonged standing and walking necessary to perform job duties.     WHAT ARE WE LOOKING FOR? Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:   Teamwork – We work together to achieve a common goal. Respect – We care about the feelings and beliefs of others. Integrity – We conduct our work and relationships in an honest and fair manner. Creativity – We change what exists into something better. Excellence – We want our resort to be iconic – set the standard. Passion - We love what we do and it shows!   In addition, we look for the demonstration of the following key attributes in our Crew Members: - Caring - Reliable - Energetic - Wow our Guest WHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?   Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.   We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort.   Hawks Cay Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Location
US-FL-Duck Key
Location : Brand
Independent
Location : Property Name Linked
Hawks Cay Resort
Company Name
Pyramid Global Hospitality
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name Skamania Lodge
Posted Date 2 months ago(10/9/2023 1:28 PM)
- Job Description We are looking for a highly motivated, detail oriented and customer focused individual to join our team as a Spa Manager!  The Spa Manager is responsible for providing treatments and effectively managing all operational aspects of the spa and fitness center to include adequate staffing levels, completing financial management duties including budgeting, forecasting, payroll and scheduling, as well as product inventory and ordering. Responsible for overseeing the spa supervisor, massage therapists, estheticians and ensuring proper techniques and service standards are met. They will work closely with Resort Sales and Conference Planning to maximize spa services and retail sales to all resort and group guests. The Spa Manager is responsible for motivating and training staff to provide the most exceptional guest service experience. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    -  
Location
US-WA-Stevenson
Location : Brand
Independent
Location : Property Name Linked
Skamania Lodge
Company Name
Pyramid Global Hospitality
Department
Spa
Position Type
Regular Full Time
Minimum Salary
USD $65,500.00/Yr.
Hotel/Resort Name Okana Resort
Posted Date 2 months ago(10/5/2023 10:08 PM)
As the General Manager of a complex resort, you will be responsible for overseeing the overall operations, strategy, and growth of the resort. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.   Key Responsibilities:   Strategic Leadership: - Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability. - Identify market trends, customer preferences, and competitive landscape to make informed business decisions. - Set long-term goals and objectives for the resort and work towards achieving them. Operations Management: - Oversee all operational departments including front office, housekeeping, food and beverage, spa, recreational facilities, and more. - Ensure smooth day-to-day operations by implementing efficient processes and procedures. - Monitor service quality to maintain the highest standards of guest satisfaction. Financial Management: - Create and manage the resort's budget, allocating resources appropriately to various departments. - Monitor financial performance, analyze variances, and implement corrective actions as needed. - Drive revenue generation through strategic pricing, upselling, and innovative offerings. Guest Experience: - Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences. - Address guest concerns and feedback promptly, striving for continuous improvement. - Implement initiatives to enhance guest satisfaction and loyalty. Team Leadership: - Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment. - Provide guidance, mentoring, and development opportunities to team members. - Encourage teamwork and open communication across all departments. Facilities Management: - Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas. - Implement sustainability initiatives to minimize the resort's environmental impact. Regulatory Compliance: - Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance. - Maintain health and safety standards for guests and staff.
Location
US-OK-Oklahoma City
Location : Property Name Linked
Okana Resort
Company Name
Pyramid Global Hospitality
Department
Hotel Operations
Position Type
Regular Full Time
Hotel/Resort Name Austin Marriott North
Posted Date 2 months ago(10/8/2023 11:19 PM)
We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!  Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.  The Cooks assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you! Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry) - You will have the opportunity to experience using knives and various kitchen equipment - You will read and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients
Location
US-TX-Round Rock
Location : Brand
Marriott
Location : Property Name Linked
Austin Marriott North
Department
Food & Beverage
Position Type
On Call
Hotel/Resort Name Margaritaville Lake Resort
Posted Date 2 months ago(10/5/2023 6:48 PM)
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.
Location
US-TX-
Location : Brand
Independent
Location : Property Name Linked
Margaritaville Lake Resort
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Pleasanton Marriott
Posted Date 2 months ago(10/4/2023 5:49 PM)
Join the Newly Renovated Pleasanton Marriott!   Located in heart of the Silicon Valley, the newly renovated Pleasanton Marriott is currently seeking service-oriented individuals, with a can-do attitude and a passion for excellence to join our team!   At the Pleasanton Marriott we embrace our employees through an employee first culture of care providing our employees with respect, support and rewards.    At this time we are looking for a Cook.   We offer all of our employees the following benefits:  - Quarterly bonus opportunities - Free parking - Free employee meal program - Hotel room discounts with the Marriott brand as well as Benchmark Pyramid hotel properties - 401K with employer match   Additionally, we offer our full-time employees the following benefits: - Comprehensive employee benefit/insurance programs - Company paid life and AD&D insurance - Tuition reimbursement - Paid Time Off with unlimited PTO rollover and PTO cash out options - 7 Paid Holidays
Location
US-CA-Pleasanton
Location : Brand
Marriott
Location : Property Name Linked
Pleasanton Marriott
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name Margaritaville Lake Resort
Posted Date 2 months ago(10/4/2023 4:41 PM)
Conference Set-Up Attendant to manually set up, break down, and service all meeting rooms in accordance with Pyramid Hotel Group high standards of quality. To collect all service ware and allocate in accordance with event order to supply function Essential Functions: - Maintains all meeting rooms and adjoining public spaces in excellent condition at all times. - Reports all maintenance needs and damages to Manager for immediate repair. - Follows daily work sheets and checklists through to completion. - Maintains office area, storerooms, equipment, and work carts in excellent condition at all times. - Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms. - Sets up and breaks down a variety of rooms in various styles and shapes. - Sets out water, glasses, stationery, office supplies, and candies in rooms. - Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. - Refreshes rooms as needed through a variety of tasks including vacuuming, removing dirty dishes, and changing water. - Prepares carts with supplies needed for set-up or refreshment of rooms    
Location
US-TX-
Location : Brand
Independent
Location : Property Name Linked
Margaritaville Lake Resort
Department
Banquets
Position Type
On Call