At the Hanover Inn Dartmouth, we pride ourselves on being a great place to work!  With its Historic New England charm and farm to table restaurant, you can’t miss the opportunity to be part of a growing team!   What sets us apart? Our culture, Benefits including 401k with a company match, competitive wages with shift differential, PTO and paid holidays!  We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global at the Hanover Inn Dartmouth can mean for you! We are looking for a high energy, Dining Room Attendant to join our family who is passionate about customer service and ensuring our guests are having a wonderful experience. We are looking for a dedicated, hard-working person who is driven by making a difference!   - Run food to table in a timely and efficient manner. - Set up and clear tables, stock all service stations and assist servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all service-ware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. - Attend monthly departmental meetings. - Follow proper standards and etiquette for room service deliveries. - Memorize table numbers and seat numbers of the dining room and bar. - Follow opening & closing side work sheet for food runner position

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

- Delivering exceptional service due to recipe knowledge and food preparation to ensure food looks appetizing. Preparing meals in a timely manner, while working on multiple orders simultaneously. Verify temperature of food, as hot or cold as needed, while maintaining the cleanliness of the kitchen, particularly the cooking area.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.  If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - You will park and retrieve guests vehicles as requested - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor

Come be a part of our immersive CARE culture!   Pyramid Global Hospitality welcomes university students of all academic years to join us in our BRAND NEW Intership program!   The Pyramid Global Internship Program is designed to help kickstart your career growth where you'll have an opportunity to be part of one of the world's industry leading organizations and build upon the skills you are learning or have leared in school by traslating them to real-life scenarios within the hospitality industry.   The internship will be customized on a student-by-student basis at any one of our national hotels that best suit your location, and will last roughly 3 months.    During the customized 3 month program, students will be placed with an internship focus in their area of interest.    Once placed, participants will gain exposure to the daily operations of hotel and/or restaurant operations. You'll have an opportunity to foster long-term and long-reaching relationships, both with guests, and hotel leadership alike.   Additionally, interns will be on the fast track to participate in our Leader in Training program upon graduation from University. To learn more about our Leader in Training program, click here: Leader in Training Program Information   The internship is paid, and compensation rate will depend on the location as well as the individual property. In some cases, housing may be available.   Come be part of the pioneering team in this BRAND NEW program and see what it could mean for you and your career!!    

We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

At the Hanover Inn Dartmouth, we pride ourselves on being a great place to work!  With its Historic New England charm and farm to table restaurant, you cannot miss the opportunity to be part of a growing team!   What sets us apart? Our culture, benefit including 401k with a company match, Room discounts at over 200 PGH properties, and high starting wages. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Hanover Inn Dartmouth can mean for you!   We are looking for part time Dishwashers to join our family who is passionate about customer service and ensuring our guests are having a wonderful experience. We are looking for a dedicated, hard-working person who is driven by making a difference.   Part Time Dishwasher start at $17per hour.  You will maintain a clean and sanitized work areas to include kitchen equipment, and utensils, wash dishes, worktable, walls, and vent hoods. Sweep and mop floors, empty trash and other duties as assigned.  

VAN DRIVER/BELLMAN    Responsible for shuttle service and luggage assistance for all guests while providing guests with personalized service in order to achieve our goal for the best arrival and departure experience in Birmingham hospitality.    Essential Functions: - Assist incoming and outgoing guests with baggage, boxes, equipment, etc. (able to move items weighing up to 50 pounds) - Explain services and facilities of hotel, hours of operation, and location of banquet functions - Answer questions about local areas of interest, and assists incoming and outgoing guests with transportation needs to the local airport, local area attractions, restaurants, etc. - Deliver guest laundry/dry cleaning, as well as requested supplies and amenities - Assist in maintaining cleanliness of parking lots, ash urns, and public areas as needed; keeps bell closet and back of Front Desk area organized - Notifiy supervisor of any potential guest challenges or concerns - Have a thorough knowledge of emergency and life safety procedures - Follow all key control procedures - Maintai an acceptable driving record meeting company standards - Other duties as assigned      

Pyramid Global Leadership Development Program Pyramid Global welcomes recent university graduates, and soon-to be graduates, to kickstart their career development through an immersive, exciting, and multifaceted program where you will build upon the skills you learned in school, by traslating them to various real-life scenarios.    Leaders in Training will complete a comprehensive and customized 12 month program. During the program will have exposure to: - All aspects of their selected Discipline (Food & Beverage or Operations,) - Pyramid Global Senior Leadership - Leadership and Supervisory Skills Training - *Multiple Brands (depending on location) - *Unique, one-of-a-kind, Independent Properties (depending on location)   Leaders in Training will select one discipline as their training focus: - Food & Beverage - Hotel Operations In addition to be in a manager position, you will have the opportunity to select 1-2 of the following elective areas.   Program Electives:  - Business Development - Revenue Management - Conference Management - Rooms Management - Food and Beverage Management Once placed, participants will start in an Assistant General Manager position. Throughout the course of the program, you will be enveloped in the day-to-day operations of the hotels, and selected disciplines. You'll have an opportunity to foster long-term and long-reaching relationships, both with guests, and hotel leadership alike, develop a 360 degree view of hotel operations, and hone your hospitality accumen to help set the standard for future hotel functions and growth.    In addition to learning through on-the-job training and mentorship, you will complete cohort classroom and e-learning course work throughout the 6-12 month program. Course topics include but are not limited to: - Leadership - Time Management - Building Relationships and Communication Skills - Team Motivation  - Critical Thinking - Conflict Resolution  - Training At the conclusion of your tenure in the program you will have an option to stay at your current location or transfer to another location, pending availablilty.    Come be part of the pioneering team in this BRAND NEW program and see what it could mean for you and your career!!  

Starting wage rate: $16.00/hr   Operates dishwasher to properly cleans all dishes and cooking utensils used in the kitchens, restaurants and banquets. Scrubs pots. Re-stocks all supplies in the assigned areas. General kitchen cleaning duties including the cleaning and mopping of kitchen floors and trash removal.   Washes dishes and other cooking utensils. Restocks all clean glasses, silverware and plates. Performs general cleaning in order to stay in compliance with the Health department. Puts away food stock, and dry goods in their proper location, rotating “first in”, “first out” Removes the trash from all containers, taking it to the dumpster located on the loading dock.

Starting wage rate: $16.00/hr   Collect all serviceware and allocate in accordance with event order to supply the function. Removal of same following the event to ensure proper clean up.

We are seeking a full-time housekeeper. Candidates should be service minded, energetic and have the ability to work wellin a team environment. Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects.  

A the Hanover Inn Dartmouth, we pride ourselves on being a great place to work!  With its Historic New England charm and farm to table restaurant, you can’t miss the opportunity to be part of a growing team!What sets us apart? Our culture, full benefit plans, including 401k with a company match, and high starting wages. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hanover Inn Dartmouth can mean for you! We are looking for Full Time Housekeeper to join our family who is passionate about customer service and ensuring our guests are having a wonderful experience. We are looking for a dedicated, hard-working person who is driven by making a difference!     We are seeking Housekeepers to perform a variety of cleaning activities and ensuring all guest rooms are cared for and inspected according to standards.     Specific duties may include:  - Sanitizing, vacuuming, mopping, dusting and polishing - Making beds - Tidying rooms (stay overs) - Cleaning/polishing toilets, taps, sinks, bathtubs and mirrors washing floors; removing stains - Clean and arrange guest rooms to hotel standards for guest arrival - Clean and maintain common areas of the hotel - Perform laundry duties as necessary where applicable  - Stock and maintain housekeeping supply rooms - Ensure a high level of customer service by assist guests with requests/questions as necessary - Report any damages or repairs needed to management - Report all lost and found items to the Housekeeping Manager Perform any other job-related duties as assigned.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

BOSTON HARBOR HOTEL   JOB SUMMARY This positions is responsible for providing preventative maintenance for all areas of the hotel, and maintaining the physical appearance of the property.   CANDIDATE PROFILE Experience: Must have at least three (3) or more years of Engineering experience, with previous experience in a Hospitality environment preferred, or other related/equivalent field may be considered.   KEY RESPONSIBILTIES The primary responsibilities for the Engineer will include but are not limited to: - Provide preventive maintenance for all areas of the hotel. - Maintain physical appearance of the property, up to Five Star standards to complete the guest experience. - Assure open communication and cooperation with the engineering and operations staff of Rowes Wharf. - Ensure the overall facility and all operating departments are maintained in proper condition including but not limited to, guest rooms, public space, service areas, equipment and furnishings. - Maintain communication with Front Office, Housekeeping, Food and Beverage, Sales, and Health Club and Spa to ensure all maintenance deficiencies are identified and repaired in a timely manner. - Complete special projects as necessary. - Other duties as assigned by the Chief Engineer   JOB QUALIFICATIONS In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences: - Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment. - Demonstrated ability to work with maximum efficiency, accuracy and attention to detail. - Ability to work cohesively as part of a team. - Ability to work for extended periods of time on feet, or walking within the hotel operation, which will include, lifting, pulling, pushing and/or carrying up to 50 pounds. - Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. - Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. - Ability to work in Hotel Operations software, such as HotSos.   The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 

Starting wage rate: $15.50/hr   Provides professional nail care treatments for the Spa and is involved in the operation of the spa and guest services.   All treatments are to be performed to specific guidelines.

Starting wage rate: $15.50/hr   Provides professional nail care treatments for the Spa and is involved in the operation of the spa and guest services.   All treatments are to be performed to specific guidelines.