We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!    Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.    The Line Cook (2pm-10pm) assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.   If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!   Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry) - You will have the opportunity to experience using knives and various kitchen equipment - You will reach and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients

Purpose and Performance Goals: The purpose of this job is to perform the duties of Barista in accordance with the company’s standards for safe and satisfactory performance. Job Description: To provide the most professional service available to the guest through good, prompt and courteous service.  Essential duties and responsibilities include the following (other duties may be assigned):

The Four Points by Sheraton Detroit Metro Airport, professionally managed by Pyramid Global Hospitality, is currently looking for friendly, detail oriented housekeepers who love to clean and provide hospitality to our guests.     The Room Attendant cleans and vacuums guests rooms; collects soiled linens for laundering, makes beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of the brand and Pyramid Global Hospitality.

We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!    Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.    The Breakfast Cook (5:30am - 1pm) assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.   If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!   Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry) - You will have the opportunity to experience using knives and various kitchen equipment - You will reach and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients

We're looking for a qualified, motivated Housekeeping Inspector. The Housekeeping Inspector willsupervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain Pyramid Hotel Groups high standards of cleanliness. ESSENTIAL FUNCTIONS: � Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc. � Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Insure all jobs are completed within the shift. � Take requested inventories of furniture, fixtures, equipment and supplies, etc. Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place. � Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department. � Expedite special guest requests, such as extra towels, blankets or pillows. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. � Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises. � Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department. � Respond to guest questions. Provide guest assistance, directions, and information as requested. � Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations. � Other duties as assigned such as assisting Room Attendants when necessary.

We are seeking an Executive Housekeeper. The Executive Housekeeper is responsible for the management of the housekeeping and laundry departments. This includes management of the housekeeping and laundry staff and ensuring that the hotel facilities, guest rooms and public areas, meet all standards related to comfort and aesthetics. Duties include the coordinating & supervising of the housekeeping and laundry staff of 20+ employees, ensuring that the guest rooms, hotel facilities, and public areas meet all standards related to comfort and aesthetics, scheduling, inspections, inventory control, and revenue forecasting, working closely with other departments and ensuring and adhering to OSHA and ADA policies. Competitive benefits package. Generous bonus Potential EOE/M/F/H/V.

Come Grow With Us! Pyramid Global Hospitalty is an industry leading and growing global hotel management company. We are seeking a Director of Sales to grow along with our company, and to be a part of the culture that puts its people first!   We are seeking a driven, motivated leader who knows that being the best means having vision and following through on that vision. This is a highly empowering position requiring high energy. We value forward thinking, progressive and creative personalities.   The Director of Sales is responsible for total room, banquet, catering, and room rental revenue streams, participate in development of yield strategies, accountable for market performance and meeting/exceeding budget, forecast, and optimal business mix targets. Additional responsibilities include hiring of staff, training, managing and coaching.   The individual will also work closely with the General Manager, Regional and Corporate staff, ownership and discipline subject matter experts to ensure appropriate brand building and asset growth focusing on the following: - Deliver on the Brand Personality and Brand Promise - Overall responsibility for total revenue and will collaborate on development and execution of yield strategies - Accountable to market performance and potential performance as well as achievement of budget, forecast, and target goals - Hands on leadership of team - must demonstrate ability to lead a team and direct and hold accountable accordingly. Must have experience in the development of Business Travel, Group and Banquet/Catering segments - Activity participates in community relations - Creates and implements a cohesive Hotel Business Plan with emphasis on revenue achievement via Direct Sales, PR, Revenue Management and Ecommerce strategies

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!   We are seeking a committed and passionate hospitality professional to provide top quality service as At Your Service Agent. The Expert will operate the Hotel switchboard, in an efficient, professional and courteous manner, maintaining Five Star Service Standards. The Expert will respond to guest inquiries in regards to Hotel Information, Dining Information, and direct calls as appropriate to the Hotel personnel.   The primary responsibilities for the At Your Service Agent will include but are not limited to: - Uses private branch exchange (PBX) switchboard to connect interoffice and house calls. - Answers, screens, and routes outside and in-house calls, in an efficient manner, maintaining standards. - Keeps record of requests placed by guests and ensures requests are completed. - Operates radio system to relay in-house messages and information. - Inputs wake up calls. - Places welcome calls to guests. - Understands and can react to emergency situations and procedures. - Utilizes PBX and front office computer system. - The smooth functioning of the entire hotel telephone system relies upon the ability of the telephone operators to properly handle all outgoing, incoming and internal telephone communication. - Initiate the positive guest experience with the hotel. - Relied upon to coordinate emergency communications to the fire and emergency response units. - Understand all hotel emergency procedures and coordinate communications during fire, health and elevator emergencies. - Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution. - Review daily listings of upcoming hotel events. - Develop general hotel operational background to provide information to guests. - Report telephone related problems to Front Office Manager. - Assist guests with dialing instructions as requested. - Accept time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guests account. - Process paperwork as directed during off peak periods. - Complete competitive survey on a daily basis. - Maintain neat and orderly work area.

The Fairfield Inn & Suites Detroit Metro Airport, professionally managed by Pyramid Global Hospitality, is currently looking for a dedicated, detail oriented houseperson who will be responsible for assisting room attendants and responding to guest calls.  The houseperson is also responsible for the overall cleanliness of the hotel's public space.  

Banquet Captain Responsibilities: - Welcoming guests upon their arrival and assisting them with their seating arrangements. - Assisting managers and organizers with planning the layout and logistics of events. - Setting up and managing staff shifts and timetables. - Developing and providing staff with the necessary training, including customer service and serving etiquette. - Managing the setup of events. - Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff. - Monitoring the inventory of supplies, equipment, and furniture. - Tending to guests' requests, questions, and complaints. - Ensuring that the venue and facilities remain neat and clean. - Ensuring that all applicable safety regulations are communicated and adhered to.

We are seeking a dynamic and experienced professional to join our team as an Area Director of Revenue Management  for Marriott Branded Hotels. As a key member of our leadership team, you will be responsible for driving sales strategies, maximizing revenue, and achieving business objectives across multiple properties within your assigned area. Responsibilities: - Maximize overall hotel revenue through effective transient/group inventory and pricing strategies - Month to month, quarterly and yearly forecasting - Optimize distribution channels for maximum benefit of penetration - Monitor and analyze competitive rates and positioning - Coordinate various activities to further enhance revenue potential; - Complete annual hotel room revenue budgets and RevPar index goals - Identify and interpret market demand - Analyze competitive hotel information and strategies - Develop, implement, monitor and control rate strategies and plans - Develop action plans to counteract any market changes - STAR report analysis

We are currently seeking a highly motivated and experienced professional to join our team as an Area Director of Revenue Management for Hilton Branded Hotels. In this key leadership role, you will be responsible for overseeing and driving sales strategies, maximizing revenue, and achieving business objectives across multiple properties within your assigned area. Responsibilities: - Maximize overall hotel revenue through effective transient/group inventory and pricing strategies - Month to month, quarterly and yearly forecasting - Optimize distribution channels for maximum benefit of penetration - Monitor and analyze competitive rates and positioning - Coordinate various activities to further enhance revenue potential; - Complete annual hotel room revenue budgets and RevPar index goals - Identify and interpret market demand - Analyze competitive hotel information and strategies - Develop, implement, monitor and control rate strategies and plans - Develop action plans to counteract any market changes - STAR report analysis

Stone 31 Restaurant in the Embassy Suites Hotel is seeking a hardworking and reliable every other weekend dishwasherto join our team.  The ideal candidate will be responsible for maintaining cleanliness and sanitation standards for plates, glassware, tableware, cooking utensils, etc. The dishwasher will also be responsible for washing pots, pans, and other cooking equipment, maintain kitchen work areas, equipment, and utensils in a clean and orderly manner. Sweep and mop floors; wash dishes, worktable, walls, vent hoods. Empty trash and other duties as required.    As a part-time Embassy Suites employee you are eligible for competitive perks and benefits, including Hilton travel discount!  Come join the best team in hospitality!   Apply Now!

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Lobby Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.     Monthly Department Incentives!   As an Embassy Suites employee you are eligible for competitive perks and benefits, including Hilton travel discount!  Come join the best team in hospitality!   We offer the following amazing benefits for all full-time associates: Team member travel discounts with all Hilton hotel brands, 401K available after 3 months with an employer match, free associate assistance program, free employer provided uniforms, a complimentary employee meal while working, Health, Dental, Vision Insurance, STD, LTD.   Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Ensure cleanliness of all public areas to include bathrooms, lounge areas and hallways - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor

We are looking for individuals with great attention to detail to join our kitchen team as a Steward Supervisor. The ideal candidate has a strong work ethic and tremendous attention to detail, in the care they take in maintaining the cleanliness of the hotel’s kitchen areas.  This role truly is part of the “Heart of the House” and provides key services for culinary and food service teams so they can provide great service to our guests.    Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - You will lead a team of Stewards on the daily tasks of maintaining the cleanliness of the back of the house - You will have the opportunity to interact with team members and create a positive and upbeat work environment - You will maintain a daily sanitation log for both dish machine and manual pot wash sink - You will ensure the work areas are left ready and communicate any items that are not ready - You will lead our Green initiatives by properly recycling all cardboard using the compactor - You will also be energy conscious and turn off lights when not in use keeps water faucets turned off and reports any leaks to a supervisor - You will be a key player in safety by paying close attention to specific high traffic areas to avoid accidents, slips, trips, and falls - You will use proper dish and glass racks to ensure proper cleaning and avoid chips, cracks, or breakage of small wares - You will use your time wisely and proactively clean and sanitize all equipment in slow times to maintain a clean, organized, and sanitary environment - You will have the opportunity to learn different tasks within the kitchen and develop new skills - You will be part of a team and be able to assist in other areas when business levels dictate - You will provide a genuine level of engagement with all guests and fellow crew members with a sincere smile

The Evening Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas in the evenings. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, and counsel staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner. - Any additional duties as request by Executive Housekeeping Manager. -This position will be scheduled for PM shifts only after training! 

We are looking for individuals with a passion to serve. We are seeking friendly breakfast servers who can provide an exceptional breakfast experience to our guests. The responsibilities will include but not limited to:  welcoming and serving customers, preparing and replenishing continental breakfast items.    The breakfast attendant is expected to maintain a clean work environment and make sure all supplies are stocked for the next morning.