To provide aggressive, hospitable service to our guests in accordance with all of The Stonewall Resort’s food service standards. - Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. - Follow safety procedures to ensure a safe working environment. - Perform all duties in a professional manner and in accordance with company policies. - Flexibility to work a varied schedule due to business levels and industry demand. - Follow all safety procedures to ensure a safe working environment. - Maintain uniform & grooming standards as outlined in employee handbook & departmental training. - Assist in having dining area ready for service five minutes prior to the start of a meal period. - Clear table after guests’ departure. - Prepare and set table in preparation of guests. - Always practice the service communication skills-ensuring Four Diamond Service. - Full knowledge on telephone answering, recording reservations, and providing guests with general information (direction, menu questions, hours of operation, etc). - To be able to operate and understand the Micros System. - Responsible for accuracy of all guest checks in the way of payment, billing and CMP counts. - Ensure knowledge and practice of Stonewall and state liquor guidelines and laws. - Job knowledge of Hostess, Server, and In-Room Dining functions. - To be knowledgeable with all services with the hotel. - Ensure that the highest degree of sanitation in regards to food handling is adhered to at all times. - Ensure a clean, safe, and orderly work area. - Attend meetings as required. - Provide assistance in other job classifications as determined necessary by immediate supervisor.

The Food Runner is responsible for assembling and delivering orders to the restaurant/pool/patio area. - Read order tickets and assemble the order in the kitchen area. - Deliver food items to the guests in the Restaurant, Pool Side and Patio - Clean and bus tables at the conclusion of the meal. Return dining items to the kitchen area. - Keep the Restaurant, Pool and Patio area clean of trays, cups, etc.   MARGINAL FUNCTIONS: - Respond to any reasonable task as assigned by supervisor or manager. - Help out in other areas of food and beverage as needed. - Stocking shelves and reach-ins with product essential to department operation. - Cleaning and organizing the work area.   ENVIRONMENT: Well lit, climate controlled area. Moderate to frequent exposure to loud noise levels. Some odors from food preparation and/or cleaning products.

About Us: The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.   The InterContinental Bellevue at the Avenue is looking for Front Office Supervisor candidates.    Every day is different, but you’ll mostly: - Assist all aspects of the front desk and guest services operations for the assigned shift. - Perform inventory of supplies and assist in purchasing of items as necessary. - Alert management of potentially serious issues. - Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. - Ensure guests receive prompt, professional attention and are greeted upon arrival. - Respond appropriately to guest complaints, and escalate concerns when needed. - Implement appropriate service recovery gestures in order to ensure total guest satisfaction. - Communicate to staff any VIP, special needs or requests and follow up on execution. - Assist in achieving and establishing AAA and Forbes Luxury standards. - Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals objectives, and IHG One Rewards enrollments. - Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. - Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. - Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations. - Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet and Retail Vendors. - Will serve as manager on duty as required.

Bartenders, or Mixologists, mix and serve alcoholic beverages based on customer requests. Their duties include verifying the identification and age of customers, preparing and serving alcoholic beverages, accepting payment from customers, cleaning glasses and bar utensils and balancing cash receipts to record sales.

Manages loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. Ongoing associate training.   - Managing Loss Prevention Operations - Leading Loss Prevention Teams - Ensuring Exceptional Customer Service - Additional Responsibilities: • Analyzes information and evaluating results to choose the best solution and solve problems. • Develops and maintains a working relationship with local law enforcement authorities. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in

We're looking for a detail-oriented, fast-acting Reservations Supervisor. In this role you will be required to answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotels' high standards of quality. Supervise and train new employees. ESSENTIAL FUNCTIONS: � Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote Hotel's marketing programs. Assign reservations based on guest preferences and availability. Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions. � Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data with routine difficulty using a computer reservation system and utilizing codes for efficiency. Requires English writing skills in the event that the computer system is inaccessible and manual documentation of reservations is required. � Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. � Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes. � Use the photocopier to make copies of items as required. � Initiate reports and retrieve printed forms from computer printer. � Verify credit card authorizations for processing advance deposits. � Contacing Groups for reservation needs � Making Schedules � Verifying commissions on a daily basis. � Training new employees � Updating 10 day forecast � Supervising Agents � Assisting Front Office with group needs � Actively Participate in Group Pick up meetings

The Restaurant Manager assists the Restaurant General Manager regarding supervision of the restaurant staff, ensuring quality product and service to restaurant customers. - Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. - Schedule and direct staff in their work assignments; Evaluate all restaurant team members on a timely basis to ensure consistent high standards of service. - Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. - Maintain rapport with all departments and attend relevant meetings. - Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service actions are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. - Maintain profitability of outlet to support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse). - Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. - Evaluate cost effectiveness of all aspects of operation. Develop and implement cost and profit enhancing measures. - Check staff attendance according to schedules; Adjust and reassign server stations, as necessary, in order to provide quality service during functions.

We are looking for a highly engaging, customer focused individual to join our team as Purchasing Clerk. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Purchasing Clerk performs professional work and deliveries in support of all Food and Beverage Departments and other department on the resort of multiple activities to include receiving goods to maintain and/or support programs, projects and data entry. They shall strive to provide exceptional service to both internal and external guests at all times. Your Role: - Receive goods from Vendors, verifying the correct products as they come in from Vendors - Unpacking products as the come into the warehouse, and store in the proper place - Keep track of invoices on incoming shipments and/or gather invoices from all Food and Beverage outlets and keep in order from each outlet. - Work with chemicals and toxic material when helping to check supplies into storeroom area and deliveries. - Keep all items on the shelves in the proper place. - Supporting the Distribution Center, answering phones, assisting departmental managers with any questions they may have - Report all safety hazards and suspicious person or activities to Security - Know all safety and emergency procedures and your role in assisting during these times - Attend all monthly and resort required meetings

We are looking for a highly motivated and analytical individual to join our team as Food and Beverage Supervisor.  This individual is a proactive solution seeker, they lead by example, don’t settle for the normal, and continuously encourage and engage their team members. They will assist in providing the leadership required to achieve the fiduciary and quality goals for the Food and Beverage operation. They will ensure the effective and efficient operation of all facets of the Food and Beverage operation, while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards, and values of the Benchmark.   Your Role: - Attend weekly meetings, relaying information about upcoming events to staff under his/her supervision.  - Supply information about the capabilities and programs to other departments and clients or potential clients. - Respond to needs and requests of guests and potential guests. - Ensure that implementation and maintenance of standards of food, beverage and service quality are commensurate with a first-class operation. - Implement effective cost controls for food, beverage and labor. - Utilize the systems for inventory, receiving and product utilization (product cost). - Lead by following the standards of productivity for food & beverage personnel. - Create a comfortable atmosphere to encourage committed and loyal employees. - Assist with hiring and training programs for food and beverage personnel. - Assist in the other Food and Beverage outlets in whatever capacity needed.

We're looking for a capable, committed Maintenance Technician who will plan an important role in keeping our hotel functioning to the high quality standards of the Pyramid Hotel Group. The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs To quality, you must have previous engineering experience.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information.  You will promote hotel services and amenities to the guests.   The Front Desk Agent shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as the Employer of Choice!  

BASIC FUNCTION: The Production Assistant (Administrative Assistant/Coordinator) is responsible for greeting and welcoming guests and employees to the facility. The Production Assistant is also responsible for assisting guests with special requests, maintaining the upkeep and appearance of the lobby space, notifying appropriate team members of service requirements, retrieving guests from other levels of the facility, and providing information for activities, venues, and attractions in the City of Chicago. This position will be the “face” of the administrative office level. The role provides administrative support to the Conference Services team and multiple business units under the Whirlpool Corporation umbrella.   QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE - Must be Proficient in Google Suite - Must maintain a neat, clean, and organized workspace - Must familiarize facility to answer inquiries about services, events, and directions - Must act in a professional, polite, and thoughtful manner in accordance with the standards - Experience favorable in maintaining business office supply inventory - Must be willing to work Mon-Fri - Must be in process or have completed the vaccine process for COVID-19 by time of job offer and be willing to stay fully vaccinated (fully vaccinated means completing all doses of COVID-19 vaccine including any future booster requirements per schedule requirement of the CDC).   ESSENTIAL FUNCTIONS: - Create a positive and memorable experience to guest - greet each guest with a smile, a warm welcome, and thoughtful farewell. - Ensure the seamless execution of the Arrival and Departure processes. - Retrieve coats and/or luggage with meeting engineer upon guest arrival or departure as needed - Send and receive employee packages and conference materials - Maintain business office supply inventory - Facilitates guest access through security as needed, providing security with guest lists - Greeting guests and escorting guests through facility and/or to off-site vehicle transfers - Fields phone calls to appropriate individuals from main phone line - Anticipate guest needs and execute tasks thoroughly. - Accommodate all guest requests expediently and graciously. - Obtain beverages for guests upon request - Resourcefully and creatively solve issues to avoid missed guest opportunities - Report any Housekeeping or Engineering issues to the correct department immediately - Act as a liaison between guests and other departments of The World of Whirlpool. - Print out any documents, directions, or tickets as requested by guests - Light tidying and cleaning of the front desk area - Occasionally assist in house client with tasks and projects   MARGINAL FUNCTIONS: - Must embody a passion and enthusiasm for helping others, - Willing to be collaborative in a team environment - Must have the ability to listen and communication well - Someone with the demonstrated ability to work with confidential and sensitive information required - Requires strong attention to detail, while multi-tasking and delivering work on time - Leadership desired ability to build trusting working relationships - Someone proficient with computers and computer programs, including Microsoft programs required

We are currently seeking an experienced and dynamic Director of Finance to join our executive team. This role presents a unique opportunity to lead and oversee all aspects of the Finance/Accounting Department while actively contributing to the day-to-day operations of the hotel.   As the Director of Finance, you will play a pivotal role in maintaining the financial health and success of our establishment. Your responsibilities will include, but are not limited to: - Effectively managing and communicating cash flow related issues to management and ownership. - Coordinating the completion of forecasts and budgets in collaboration with the Executive Team and department managers. - Analyzing financial data and operations to provide strategic advice to management for achieving the hotel's financial objectives. - Ensuring timely reconciliation of all balance sheet accounts. - Establishing and auditing internal financial controls, including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records. - Directing the preparation of financial reports according to company requirements and deadlines. - Ensuring the hotel's compliance with regulatory licenses, permits, leases, contracts, legal agreements, and operational taxes.  

The Accounting Manager is responsible for the general oversight of the accounting office, adhering to the company’s Internal Control Standards and objectives.  The Accounting Manager will assist the Director of Finance in preparing the timely and accurate financial reports, according to the guidelines of Generally Accepted Accounting Principles and the company policies and procedures. Coordinate the preparation and completion of the monthly balance sheet reconciliations, ensuring a high level of accuracy and integrity.  Specific accounting functions for oversight include those of Accounts Payable, Accounts Receivable, Payroll Processing, General Cashier, Night Audit, and Income Audit.    ESSENTIAL FUNCTIONS:  - Ensures daily revenue upload is posted into the back-office accounting software system, reviewingPMS/POS reports and adjustments for correctness; verify ledgers are balanced and credit cards were transmitted. - Completion of the Daily Revenue report out of back-office software in a timely manner and distributed to the management team; communicate with managers regarding any questions or concerns. - To handle all accounting responsibilities for payroll processing, to include, but not limited to, review of time punch errors, prior pay period adjustments, garnishment processing, verification of payroll direct deposits issued, pay period journal entries and month end accruals. - Assist with month-end and year-end processes, completing journal entries, maintaining the monthly closing schedule and assisting staff with any assigned journal entries while keeping in compliance with the deadline for completion as set by the corporate office. Assist with the monthly Bank Statement Reconciliations for the three main operating accounts and compile, review, and complete the monthly Balance Sheet reconciliations to be reviewed by Director of Finance. - Prepare tax and informational returns as assigned, including 8027 returns, personal property tax returns, and monthly sales & occupancy tax returns. - Coach and engage with accounting staff, offer assistance with any accounting issues, maintain cross-training schedule, review with staff any daily/weekly resort committee meetings and special events, ensuring departmental participation as needed. - Back-up for Accounts Receivable, General Cashier and Accounts Payable when needed during staff PTO and absences. - Coordinate training programs for new staff. - Update and renew any required licenses or permits for resort, including liquor license, retail wine license, music licenses, vehicle & boat registrations, and outfitter and guide license. - Assist with preparing schedules and information required by external auditors. - Assist with any guest calls and chargeback inquiries as necessary. - As a leader, participate in resort and department employee activities, for example, Culture Committee employee activities, fundraisers, and community events. - Assist with the analysis and review of any procedures in the resort that might require adjustments in order to maximize revenue or minimize write-offs; for example, coordinate with Front Desk Manager & Marketing Director on testing of new room packages. - Update Skills Training Outlines/Standard Operating Procedures and checklists when needed. - Maintain filing of monthly Journal Entries and Balance Sheet Reconciliations. - Ensure timely rotation of records and proper record retention. - Special projects as assigned by Director of Finance.  

Starting Hourly Rate: $19.00   Entry Level Position: Trainable    The Accounts Receivable Agent will ensure posting of receivable charges and payments to the correct ledger accounts in a timely and accurate manner. The Accounts Receivable Clerk will also respond to all customer-billing inquiries in a timely and courteous manner. Review all final statements with sales contracts for accuracy. Assist credit department in resolving outstanding balances gathering the appropriate backup needed.    Benefits:  - Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance  - Pet Insurance - 401(k) Retirement Plan  - Paid Time Off, Paid Sick Time - Team Member Referral Program  - Hotel Discounts - Employee Assistance Program   

We are seeking a highly motivated and skilled Director of Finance to join our team on a temporary on-call basis. As a Director of Finance, you will play a pivotal role in overseeing the financial operations of our hotels, ensuring accuracy, compliance, and strategic financial planning. As the Director of Finance, you will be responsible for providing financial leadership and guidance to the hotel's management team. You will oversee all aspects of the Finance and Accounting Department, working closely with the Executive Team and department managers to ensure the financial success of the hotel. This position involves travel and temporary assignments at various hotels for periods ranging from 3 weeks to 5 months. Responsibilities: - Effectively manage and communicate cash flow related issues to management and ownership. - Coordinate the completion of forecasts and budgets with the participation of the Executive Team and department managers. - Analyze financial data and operations to advise management on maintaining financial objectives. - Ensure timely reconciliation of balance sheet accounts. - Establish and audit internal financial controls, including purchasing, cash handling, payroll, and records. - Prepare financial reports according to company requirements and deadlines. - Ensure compliance with regulatory licenses, permits, contracts, and operational taxes.

We're looking for an individual with a great Yes I Can" caring attitude to join our restaurant team as a full-time Server. This individual must ensure guest satisfaction in the dining room area (and throughout the hotel) by serving the guests and maintaining cleanliness at all times in accordance to company policies. "

Under general supervision, assists in the Cleaning and sanitation of the rooms, keep the cleanliness levels to maintain the facility in a functional and attractive state for prospective guests.   Essential Responsibilities: - Immediately and courteously responds to guests needs, requests related to housekeeping duties and problems as they arise - Always greet all guests with a smile and maintain a positive attitude - Clean and arrange guestroom to hotel standards - Restock guestroom supplies as needed - Ensure proper use of equipment tools and chemicals related to the housekeeping duties - Keep tools neat and clean including vacuum, housekeeping cart, spray bottles, etc. - To ensure the safety of the property immediately report any suspicious activity or malfunction of any of the equipment used by guest and workers - Complete assigned duties within assigned timeframe and perform other duties as assigned

Banquet Houseperson is responsible for the accurate set up of all guest functions in our meeting rooms and ballrooms. The Houseperson must be detail oriented & have great customer service skills, working with both guests and co-workers alike.   ESSENTIAL FUNCTIONS: - Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms. - Supply and replenish meeting rooms with clean glasses and fresh water. - Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. - Replenish beverages as necessary, and check with guests for overall satisfaction. - Maintain an established cleaning schedule of meeting rooms and ballrooms so the rooms always stay presentable. - Anticipate equipment needs from event orders and count same. - Communicate with supervisor throughout shift to be aware of the work. - Mandatory attendance for monthly departmental meetings. - Practice Teamwork" and "Clean as you Go" policies. Part Time employees are eligible for hotel discounts at both Pyramid managed and Marriott properties. Part time employees are eligible to participate in Pyramids 401k after 90 days of employment.

We are looking for a highly motivated, customer focused Host to join our team!  The Host is key to a successful operation.  This individual is responsible for greeting each guest as they arrive to the restaurant.  They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants!  If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greet guests as they arrive or move about the restaurant area - Monitoring the open dining sections of the restaurant for empty and cleaned tables - Estimating wait times for guests and monitoring the guest waiting list - Ensuring that the needs of the guests are met while they are waiting. - Answering the telephone, booking reservations and moving tables together to accommodate large parties.