Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

**FULL TIME AND PART TIME POSITIONS AVAILABLE!*           - Keep work cart orderly and properly stocked at all times. - Inspect room linens before placing in rooms and return below standard pieces to Housekeeping. - Proper utilization and care of equipment, supplies and guest amenities. - Thorough cleanliness and sanitation of guest bathrooms. - Daily changing of soiled linens on beds and remaking beds following the property standards. - Thorough cleanliness of rooms, balconies and room furnishings. - Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to Floor Supervisor or the Housekeeping Office. Follow all training procedures set forth in the Bloodborne Pathogens program. - Follow through on lost and found procedures - Practice safety standards at all times. - Remain alert, courteous and helpful to the guests and co-workers at all times.

- The Banquet Chef would ideally be a college graduate in the culinary arts. - Be familiar with basic and advance cooking method. - Must be able to work long hours including weekends and holidays. - Have a 5+ years’ experience as a cook in a high-volume professional kitchen - Must have basic allergy knowledge - Must have full knowledge of correct cooking temperatures of all vegetables and proteins, must be able to provide cutting tools needed to perform job as well as a calibrated food grade thermometer. - Must have full knowledge of the state’s health codes as well as the eco sure food safety and health report - Active Food handler’s certification - Requires strong organizational skills - Must be able to work independently - Able to be on your feet for long periods of time - Able to lift at least 50 pounds - Have a desire to exceed expectations - An energetic personality

  **This is not an H2B Visa role** This position is a split position. 50% will be as the Spa Coordinator and 50% as a Spa Housekeeper/Attendant        Position Summary: - Provide guest with information and resources to prepare for a meaningful visit, schedule spa services in an efficient and polite manner. - To provide a calm, relaxing, atmosphere for guests, club owners and customers.  - Provide directions or escort guests to Locker Room, provide spa tours - Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up; - Performs laundry duties, if applicable, including washing, drying, and folding linen; - Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests; - Restocks all linens in locker rooms and appropriate guest areas; - Escorts members/guests to changing areas in a courteous and timely manner; - Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash; - Greets each and every guest with a smile and direct eye contact;   Duties: - Maintain positive rapport with members

We are looking for a highly motivated, customer focused Restaurant Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation

The In-Room Dining Server is responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They will be responsible for ensuring accurate food orders as well as timely delivery. The In Room Dining Server will assist in maintain the La Cantera Hill Country Resort Standards.   The In-Room Dining Server shall strive to provide exceptional service to both internal and external guests at all times.They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice!

We are looking for individuals with great attention to detail to join our kitchen team as a Steward. The ideal candidate has a strong work ethic and tremendous attention to detail, in the care they take in maintaining the cleanliness of the hotel’s kitchen areas.  This role truly is part of the “Heart of the House” and provides key services for culinary and food service teams so they can provide great service to our guests.  Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - You will have the opportunity to interact with team members and create a positive and upbeat work environment - You will maintain a daily sanitation log for both dish machine and manual pot wash sink - You will ensure the work areas are left ready and communicate any items that are not ready - You will lead our Green initiatives by properly recycling all cardboard using the compactor - You will also be energy conscious and turn off lights when not in use keeps water faucets turned off and reports any leaks to a supervisor - You will be a key player in safety by paying close attention to specific high traffic areas to avoid accidents, slips, trips, and falls - You will use proper dish and glass racks to ensure proper cleaning and avoid chips, cracks, or breakage of small wares - You will use your time wisely and proactively clean and sanitize all equipment in slow times to maintain a clean, organized, and sanitary environment - You will have the opportunity to learn different tasks within the kitchen and develop new skills - You will be part of a team and be able to assist in other areas when business levels dictate - You will provide a genuine level of engagement with all guests and fellow crew members with a sincere smile

Responsible for providing a high level of guest service while interacting with members through teaching classes and promoting programs. Teaching a safe and effective class is the Group Instructor’s primary responsibility.   Classes include:  - Inferno Hot Pilates  - Strength Training - Yoga  - Tabata  - Dance/Zumba - Cardio  - Tai Chi - Barre Fusion  - Cycle - Beats & Power  - Aqua Aerobics - Strength & Core  - TRX  - Barbell Medicine

As a Bartender at Primero Cantina, you will have the opportunity to mix, garnish and serve alcoholic and non-alcoholic drinks, according to company specifications, to guests at the bar and in the restaurant. You will ensure that the bar is stocked and cleaned while always providing friendly and attentive service. As Bartender at Primero Cantina, you will exemplify La Cantera Resort and Spa culture while working to provide exceptional service to both internal and external guests at all times.

The Pastry Cook will assists the Pastry Chef in heavy production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.     The Pastry Cook is responsible for the preparation of all cakes, pies, muffin, brioche and pastries of all types in accordance with the standards of quality set by the Pastry Chef.

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent.   The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.  If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you!     ESSENTIAL FUNCTIONS: - Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards - Maintain the highest level of associate/guest relations - Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information - Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations - Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors - Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc. - Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks - Resolve guest issues and ensure follow-up as needed with the guest and applicable department - Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift - Perform reservation functions including entering and updating group files - Attend departmental stand-up meetings on an as needed basis - Assist in keeping the front desk area clean, stocked, and organized - Assist with room deliveries or guest/visitor requests on an as needed basis - Maintain a positive and collaborative working relationship with front office associates and all departments - Enthusiastically collecting guest feedback and communicate to appropriate leader - Complete additional tasks as assigned by Supervisors or Director

As a Bartender at Grille 254, you will have the opportunity to mix, garnish and serve alcoholic and non-alcoholic drinks, according to company specifications, to guests at the bar and in the restaurant. You will ensure that the bar is stocked and cleaned while always providing friendly and attentive service. As Bartender at Grille 254, you will exemplify La Cantera Resort and Spa culture while working to provide exceptional service to both internal and external guests at all times.

The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the Resort standards.   The Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!

The World of Whirlpool is an experience like no other because we create unique experiences through workshops, hands-on kitchen & laundry demonstrations with experts in the appliance industry. Walk into the World of Whirlpool and begin a journey of discovery. We are both an appliance showcase highlighting a select group of Whirlpool Corporation brands, and a hands-on experience center offering exciting workshops and a chance to interact with experts.BASIC FUNCTION: The Housekeeping Supervisor is responsible for assisting the Director of Operations and the Operations team in overseeing the proper and smooth execution of department responsibilities. The Housekeeping Supervisor will also assist in monitoring all aspects of employee activity to ensure the highest quality in cleanliness and service.ESSENTIAL FUNCTIONS: - On a daily basis, assist, coordinate and supervise the overall duties of the Operations Department with the Director of Operations. - Ensure that meeting rooms, show room spaces and office areas are clean and meet established standards through inspection and follow-up with housekeeping staff. - Evaluate housekeeping staff on a daily basis to determine quality of performance and skill. - Through close communication with the Director of Operations, recommend areas in need of improvement. - As situations dictate, discipline employees with intent to improve performance, attitude and appearance. - May assist in interviewing potential employee candidates and review with DOO. Upon hire, the Housekeeping Manager will ensure proper training to uphold standards. - Inspect all rooms and setups on a daily basis to ensure the highest quality of cleanliness and verify meeting room setups per Banquet Event Orders. - Assist in managing inventory cleaning supplies, guest supplies and amenities on a weekly and monthly basis to ensure adequate supply. - Valid Drivers License and ability to operate a 15 Passenger Van.  

InterContinental Bellevue is looking for individuals to fill our Engineer I, Engineer II and Engineer III positions for day, swing, and nightshift. Our Engineers will be responsible formaintaining the guestrooms and back of house areas are in good repair – they will be performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.     Every day is different, but you will mostly:  - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting, or other miscellaneous repairs.  - This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job.  - Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs. Climb ladders up to 30 feet high and reach in all directions, often overhead.  - Detailed record keeping in English is required for logs and inspection sheets.  - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order.  - Perform preventative maintenance of equipment and repairs.  - Work closely with all departments of the hotel to ensure that our guest rooms, banquet spaces etc. are in great condition andguest ready at all times.  - Perform all the essential functions of Shift Engineer when required.   

JOB DESCRIPTION                                             Position:          Sales Manager                              Department: Sales Reports to:     Director of Sales                          Classification Status: Exempt   PRIMARY PURPOSE OF THE POSITION:  Through proactive and reactive sales efforts, the Group Sales Manager is responsible for meeting and exceeding sales goals primarily in the Group market across all market segments. This position will focus on a sales plan and strategy, client development, managing key relationships, identifying new target markets and sales product with the goal of meeting and exceeding revenue goals. Additionally, the Group Sales Manager will be responsible for identifying key market trends, industry best practices in the wedding and social market.   ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)   - Work with Director of Sales to determine annual sales call and revenue goals, develop and implement strategic sales plan to support goals. - Establish individual sales plans and goals for assigned market segments - Solicit and secure new business in assigned market segments to drive group revenue to the hotel. - Make outside sales, prospecting and telephone sales calls to venues, organizations and be established in all potential Group market segments. - Develop the existing customer base as well as acquire new accounts to expand our account base for all three hotels. - Assists with the development, implementation, and management of group promotions in conjunction with overall sales and marketing plan. - Develop expertise in assigned Group markets. (i.e. expertise in the Corporate, Citywide convention blocks, Wedding/SMERF as well as other group markets and be established as a leader in the community) - Work with property Sales Team and area Provenance Sales Team to develop and maintain knowledge of market trends, competition, and customers. Collaborate with teams for customer acquisition and retention. - Participate in sales presentations, property tours, customer meetings, and business review meetings with team. - Participate in trade shows, conventions, and promotional events within the hotel, the industry and customer organizations. - Understand the competitive landscape and how to maintain leadership position given market and economic changes. Adjust sales plan and strategies accordingly. - Conduct regular client visits and participate in industry events with other sales manager and DOS. - Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention. - Supervise and develop proposals and contracts to meet client needs, as well as financial goals. - Conduct site inspections for clients as necessary to secure business. - Attend pre-con and post-con meetings as needed. - Maintain daily communication and/or weekly reporting with management in regards to potential new business, lost business, sales activities, customer and operational issues. - Maintain accurate and timely account activities and relevant contact information in the properties Sales/Catering system per established standards. - Perform other duties, projects, and reports as assigned by the Director of Sales and Corporate Office as deemed necessary to the growth of the business.   SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Works directly with the Director of Sales on the performance goals and objectives of the Sales Coordinator and developing the skill set of other associates through training, mentoring, and leadership.   QUALIFICATION REQUIREMENTS:  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.   - Ability to handle sensitive, confidential information discreetly and professionally - Ability to identify sales opportunities. - Excellent problem-solving and customer service skills, including the ability to problem solve without direct supervision - Excellent time management and organizational skills - Excellent verbal and written communication skills - Strong ability to track actions and follow through on processes - Strong computer skills; proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) - Strong detail orientation; ability to set priorities, multi-task and meet deadlines - Understand the competitive landscape and how to maintain leadership position given to market and economic changes. Adjust sales plan and strategies accordingly - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.   EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to two years related experience/training; or equivalent combination of education and experience. Four-year degree and previous hotel experience preferred. - Previous experience in a 4 to 5-star hotel along with the quality and services expectations associated with the luxury market. - Requires a minimum of 2 years’ hotel sales experience with in the Corporate market segment as well as strength in the local and Corporate market. - Requires knowledge of advanced sales techniques & yield management. - Requires highly developed customer service skills. - Delphi or other Sales & Catering Software program experience preferred. - Multilingual skills are preferred but not required.   TRAVEL REQUIREMENTS: Position requires some travel, both local and out of state.  Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings and other food items prepared in the broiler and saute stations, as well as the grill and other stations as needed.     ESSENTIAL FUNCTIONS:   Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for sauteing, in the preparation of all menu items.   Ensures daily production chart is properly filled out to standards.        Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size.        Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.        Ability to read and perform Use Record Specifications.        Ensure all equipment in working areas is clean and in proper working condition.        Practice Teamwork" and "Clean as you go" policies.        Prepares requisition for supplies and food items for production in the work station. Reads and employs math skills to appropriately prepare items according to recipes

Come be a part of our immersive CARE culture!   Pyramid Global Hospitality welcomes university students of all academic years to join us in our Internship program!   The Pyramid Global Internship Program is designed to help kick-start your career growth where you'll have an opportunity to be part of one of the world's industry leading organizations and build upon the skills you are learning or have learned in school by translating them to real-life scenarios within the hospitality industry.   The internship will be customized on a student-by-student basis at any one of our national hotels that best suit your location, and will last roughly 3 months.    During the customized 3 month program, students will be placed with an internship focus in their area of interest.    Once placed, participants will gain exposure to the daily operations of hotel and/or restaurant operations. You'll have an opportunity to foster long-term and long-reaching relationships, both with guests, and hotel leadership alike.   Additionally, interns will be on the fast track to participate in ourLeadership Development Program upon graduation from University.    The internship is paid, and compensation rate will depend on the location as well as the individual property. In some cases, housing may be available.   Come be part of the amazing team in this program and see what it could mean for you and your career!!    

Come be a part of our immersive CARE culture!   Pyramid Global Hospitality welcomes university students of all academic years to join us in our Internship program!   The Pyramid Global Internship Program is designed to help kick-start your career growth where you'll have an opportunity to be part of one of the world's industry leading organizations and build upon the skills you are learning or have learned in school by translating them to real-life scenarios within the hospitality industry.   The internship will be customized on a student-by-student basis at any one of our national hotels that best suit your location, and will last roughly 3 months.    During the customized 3 month program, students will be placed with an internship focus in their area of interest.    Once placed, participants will gain exposure to the daily operations of hotel and/or restaurant operations. You'll have an opportunity to foster long-term and long-reaching relationships, both with guests, and hotel leadership alike.   Additionally, interns will be on the fast track to participate in our Leadership Development Program upon graduation from University.     The internship is paid, and compensation rate will depend on the location as well as the individual property. In some cases, housing may be available.   Come be part of the amazing team in this program and see what it could mean for you and your career!!