Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

We are looking for a highly motivated Senior Banquet Captain to join our team!  This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function and will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues.   If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces. - Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables. - Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming. - Responsibilities also include cleaning of back hall and organizing of storerooms. - Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc. - Assists as needed with event room setup according to meal period and table needs - Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked - Serves food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen - Cleans and sanitizes tables and/or counters & seats after guests are finished - Explains how various menu items are prepared, cooking methods and ingredients - Takes into consideration any special request and dietary issues made by the guest - Provides general property information Offers warm and sincere welcome/farewell for all guests - Interacts with staff in a professional manner, assisting other departments with necessary information - Ensures final quality check on food and beverage items prior to serving guests - Monitors assigned tables for customer satisfaction, quality, and additional service - Addresses any guest issue promptly and with high concern - Aids other events and restaurant staff as needed - Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)

We are looking for a highly motivated Banquet Captain to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Director, this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues. If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! The Banquet Captain will supervise staff, coordinate banquet events assigned and implement property policies and procedures.

We are looking for a highly motivated and analytical individual with experience in creating and managing catering events to join our team as Catering Sales Manager. The Catering Sales Manager is a key position that will be responsible for selling revenue generating catered events to include, but not limited to weddings, social, meetings & conference events with all relevant profit driving components. In addition, the position will detail, service, and plan for the success of these events with collaboration of key departments to achieve maximum profitability and guest satisfaction.  The successful candidate will be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.   Your Role: - You will oversee the coordination and successful execution of all programs/services contracted through the catering department. - You will help to rectify any deficiencies for improvement with respective operational departments and work especially closely with the banquets department. - You will work closely with the Sales teams to build relationships with area businesses, associations and SMERF entities to develop the social business segment to support the revenue goals of the resort. - You will coordinate and communicate with outside vendors to maximize relationships, profitability, performance, and service standards. - You will have a genuine internal drive that demonstrates consistent regard and dedication to guests and the organization by being engaged, interested, and productive. - You will maintain a working knowledge of the marketplace; actively and collaboratively assists in building the best practices necessary for the resort's success. - You will possess strong organizational skills and be detail-oriented in order to ensure cooperation and coordination with other departments/managers in the daily flow of our Operations.

Hilton Garden Inn - 44th & Van Buren is looking a General Cleaning Preventive Mainenace Engineer.   Duties: Perform scheduled preventative maintenance in guest rooms, (CARE, RPM, GCPM), meeting rooms, and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, dusting, touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking.   Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines.   Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.   Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors.   Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.

The Engineer I will assist guests with maintenance or other requests, identifying and correcting the problem. Responsibilities also include performing various work order tasks and preventive maintenance on property equipment.   GREAT Training and Career Advancement Opportunities

We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!  Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.  The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff. If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you! Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry) - You will have the opportunity to experience using knives and various kitchen equipment - You will reach and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients

We are looking for a highly motivated, customer focused Cashier/Stocker to join our team!  The Cashier/Stocker is key to a successful operation.  This individual is responsible for greeting each guest as they arrive to the restaurant.  They will also support the service team with delivering memorable hospitality to our guests. As a Cashier/stocker, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude. They must be able to stock shelfs with soda's, silverware, ice and condiments and clean tables when not busy. This is a tremendous opportunity for someone looking to begin a career in Restaurants!  If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! 

We are looking for a experienced Maintenance person, who is highly motivated, and detail oriented to join our team at a Maintenance Engineer!  This individual performs a variety of maintenance trade functions such as the installation, maintenance, or repair of equipment, HVAC, Painting, wall repair, tile work and upkeep of the preventative maintenance program of the resort/hotel.    You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude. If you are a maintenance person who enjoys making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Performs general maintenance of building and facility mechanical, electrical, and plumbing systems. - Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors. - Makes repairs on plumbing fixtures, piping, drains and sanitary systems. - Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc. - Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment. - Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.

The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold.   BASIC FUNCTION: Set up and break down meeting rooms and pre-function space according to event orders, as well as, maintains cleanliness standards for equipment, meeting rooms and pre-function space   ESSENTIAL FUNCTIONS: 1. Assemble and arrange conference equipment in conference rooms per event order. 2. Must be able to walk for long periods of distance and time, resulting in an average of 17,000 to 25,000 steps per shift. 3. Must be able to push, pull and lift a variety of conference tables and other equipment weighing 5-150 pounds of various materials and styles. 4. Assemble and arrange conference equipment in conference rooms per event order and to the standard set by Event Operations management. 5. Interact with guests and address needs. 6. Display good time management and the ability to follow a rigid schedule of refreshes and room turns assigned by the Event Operations Manager. 7. Daily thorough cleaning of meeting rooms, ballrooms, green rooms, on demand spaces and prefunction areas following proper cleaning standards including the removal of trash from meeting spaces and the restocking of meeting room supplies. 8. Ensure storage areas are clean and well organized. 9. Utilize appropriate hardware and software in completion of daily duties. 10. Assist leadership team with monthly, quarterly and/or yearly inventory of equipment and banquet goods. MARGINAL FUNCTIONS: 1. Assist Banquet Servers with appropriate duties. 2. Assist Event Concierge in delivering messages to conference rooms. 3. Assist other areas and departments as needed.

$16.50 Hourly - Medical, Dental, Vision, 401K, Hotel Room Discounts   JOB SUMMARY  We are seeking a committed and passionate hospitality professional to attend to our rooms in a quiet and orderly manner in accordance with the Hilton Garden Inn Hotel standards of quality. This position will encompass cleaning, dusting, bed making, vacuuming and replacing of amenities. This is an exciting opportunity for an individual to become part of a team always pushing one another to raise the bar. KEY RESPONSIBILITIES The primary responsibilities of the Room Attendant at the Hilton Garden Inn Phoenix Airport North Hotel include but are not limited to: - Cleans and vacuums guests’ rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests’ needs, maintaining a clean environment for hotel guests in accordance with a high quality standards. - Calls Housekeeping Office to report any room deficiencies (light bulbs, broken items etc) - Update daily assignment sheet with rooms completed and note robes missing. - Report missing items such as: robes, cotton boxes, blotters to the office. - Report items left behind by a guest to the office and bring items to Security. - Use proper materials and cleaning products designated by the housekeeping department. - Maintain equipment in a clean and safe condition. - Ensure Housekeeping closet on the floor is clean and tidy. - Perform other duties and special daily tasks as assigned by floor supervisor and Executive Housekeeper. - Communicate with Manager/Supervisor throughout shift to be aware of the work and rooms that need additional attention.

Starting Hourly Rate: $15.50   Job Type: Part-time, Temporary (Start date October 2023 ending January 2024).   Your Role: Greets and takes guests orders for beverages and/or food in a friendly, courteous, professional and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order.   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with reasonable accommodation. • Must have basic knowledge of food and beverage preparation and service. • Basic mathematical skills necessary to operate a cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. • Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. • Sufficient manual dexterity in hands in order to use a knife, pick up glassware and bottles, scoop ice, mix drinks, and reaches overhead to retrieve stock. • Ability to read, speak and understand the English language in order to communicate with guests and take orders. • Ability to remember, recite and promote the variety of menu items. • Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.

The Aloft Sarasota is looking for a capable, committed Maintenance Technician who will play an important role in keeping our hotel functioning to the high quality standards of the Pyramid Hotel Group. The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs - drive hotel shuttle to and from Airport upon requests To quality, previous engineering experience is preferred and a good driving record.

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.  If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Supervise daily shift process ensuring all team members adhere to standard operating procedures - Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests - Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation - Maintain the Sundries shop, keeping up with inventory and ordering as necessary - Training all new Front Desk Agents to provide exceptional customer service - Promote and sell special hotel programs - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information - Be knowledgeable of all emergency procedures and policies - Maintain house bank - Communicate all pertinent information to manager on duty - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds - Assist other departments as needed

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Supervisor. The supervisor spends most of the shift inspecting guest rooms and public space to ensure cleanliness standards are achieved.  This position also trains and onboards new employees to the department.  The supervisor also motivates and inspires employees so they can achieve desired results. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Coordinates the day’s work flow and distribution of duties  - Inspect guest rooms following highest quality standards. - Hold department employees accountable for the highest quality standards. - Supervise and train staff to ensure that standards of cleanliness are maintained.   - Assists with performing inventory of linen and supplies. - Assists in completion of performance evaluations. - Uses judgment and experience to distribute work, assign rooms and duties to staff - Coordinate activities with Front Desk Supervisor and staff. - Reports maintenance needs accordingly   - Ensures employees are using/handling cleaning chemicals safely.  - Finds coverage for callouts or when house counts increase Perform other related duties as requested by Management

The Resort Room Attendant will clean, restock, and maintain the resort rooms, as assigned.   The cleanliness of each guestroom should exceed guest expectations.       ESSENTIAL FUNCTIONS OF THE POSITION - Carries out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. - Follows safety procedures to ensure a safe working environment. - Follows all cleaning and sanitizing procedures, including those outlined in the “Housekeeping Rooms Checklist” Revised May 5, 2020, wear approved Personal Protective Equipment and dispose of it in the designated trash container. - Knocks and announces self before entering room; returns later if rooms are occupied. - Thoroughly cleans the assigned number of guest Rooms efficiently on a daily basis. Must be able to clean all assigned rooms per eight-hour shift. - Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements. - Neatly makes beds and stocks towels, washcloths, and hand towels according to policies. - Cleans tubs, floors, walls, and vanity and disinfects bathroom and kitchenette or coffee-preparation areas according to resort polices. - Wipes surfaces in room and cleans mirrors. - Vacuums floors and removes trash. - Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided resort checklist and policy. - Ensures room meets hotel standards with a final walkaround. - Takes found items to designated lost and found area if guest has checked out. - Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed. - Completes maintenance request forms for all items in disrepair or damaged. - Reports all missing items and lost and found items immediately. - Alerts Housekeeping Manager and/or Supervisor of any suspicious people or activity in any guest areas. - Reads department message board before the start of every shift. - Keeps Maid’s closet and laundry cart stocked, clean and organized. - Maintains uniform and grooming standards as outlined in employee handbook. - Maintains scheduling flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week). - Works flexible hours (including, evenings, weekends, holidays and extended 8-hour days). - Performs other related duties as assigned.   LAST STATEMENT:  Provides assistance in other job classification as determined necessary by immediate superior.    

JOB SUMMARY   We are seeking a passionate hospitality professional for the position of Banquet Houseperson at the Marriott Saddle Brook.  This position is responsible for the manual set up, break down, and service all meeting rooms in accordance with the Marriott Saddle Brooks standards of quality. This position will also collect all service ware and allocate in accordance with the event order to supply functions for the next day. This is an exciting opportunity for an individual to become part of a team always pushing one another to raise the bar.   Experience   Must have at least (1) or more years of experience in a similar role, with a combination of previous Hospitality experience preferred. KEY RESPONSIBILITIES The primary responsibilities of the Banquet Houseperson include but are not limited to: - Communicate with Supervisor throughout shift to be aware of the work - Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms - Supply and replenish meeting rooms with clean glasses and fresh water - Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function - Replenish beverages as necessary, and check with guests for overall satisfaction - Maintain established cleaning schedule of meeting rooms and ballrooms, ensuring the space stays presentable at all times - Anticipate equipment needs from event orders and count same - Mandatory attendance for monthly departmental meetings - Practice “Teamwork” and “Clean as you Go” policies  

We're looking for a capable, committed Maintenance Technician who will plan an important role in keeping our hotel functioning to the high quality standards of the Pyramid Hotel Group. The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs To quality, you must have previous engineering experience.

Provide customer service to guests with check in and check out while being knowledgeable of resort operations to be as informative as possible with our guests about our amenities and services offered. - Greet guest at the front desk and assist with check in and check out using the computer. - Answer guest inquiries in a friendly and helpful manner, directs guests to the appropriate locations. - Provide friendly and courteous telephone manners to guests and co-workers. - Maintain knowledge about functions going on inside the hotel and information that may need to be passed along to guests. - Enter messages and wake-up calls onto guest accounts that were not directed to the operator. - Accurately answer reservation calls and look at future availability during reservations off-hours. - Adjust errors and correct discrepancies on guest accounts. - Take actions to handle a complaint or concern of a guest. Involve Supervisor or Manager when appropriate. - The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons. - Follow safety procedures to ensure a safe working environment. - Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality International while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. - Assesses and offers creative suggestions and recommendations to all guest requests. - Maintain accuracy of bank by daily computations; understand completely all functions and responsibilities of daily bank counts and bank drops. - Maintaining all standards as outlined in employee handbook, uniform and grooming standards. - Know property layout and directs guests by utilizing daily event sheets, meeting plans and CEOs, or other documents of reference materials. - Review and understand daily event sheets, meeting plans, and CEOs in order to properly and knowledgeably respond to any guest or co-worker requests, questions, or concerns. - Obtain comment cards for 30% of the daily departures. - Arranges luggage, valet, & shuttle assistance in Guest Service Agents’ absence.   LAST STATEMENT:  Provide assistance in other job classification as determined necessary by immediate superior.

We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.