We're looking for an evening Restaurant Server who will welcome guests is highly motivated, and customer focused server. Potential for Great Tips our server base rate is above market, if you provide excellent service your hourly earning can be over $20 per hour.    Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive.  They must present menus and discuss entrees and offerings with the guest. Ultimately serving food and beverages. The individual will need to be quick on their feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes to please a guest, and stepping it up to win the day is what you do, and you love to do it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation Serve guests, take and deliver orders with a friendly "can-do" attitude.       The Restaurant Server maintains a clean work area and makes sure all supplies are stocked

We are looking for a highly engaging, safety and customer focused individual to join our team as Security Officer. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Security Officer is responsible for the safety and security of guests and employees and the property. This includes supporting other department activities to help assure the highest levels of guest and employee service. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property. Your Role: - Carry out the safety policies and procedures of the property and Benchmark, while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. - Follow safety procedures to ensure a safe working environment for guests and associates. - Reduce the opportunity for the commission of crimes using preventive patrol and high visibility of security throughout the premises on a timely schedule. - Promote and preserve the peace on premises to assure a comfortable and non-threatening environment for guests and employees. - Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention. - Respond to emergencies as prescribed in Emergencies Service Procedures of the property. - Assure the security of guest and employee information both in written reports and in general business operations. - Complete all Daily Activity and Incident Reports. - Help assure compliance with Liquor Laws. - Assist in developing and presenting security related programs. - Review and edit written records produced by Security Officers. - Aid in other job classification as determined necessary by immediate superior.

Elevate Your Career by joining the DoubleTree Denver Family!    At the DoubleTree Hotel by Hilton Denver we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.   We offer all of our employees the following benefits: - Highly competitive wages - Free Parking - Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels - 401K Plan with Employer Match Additionally, we offer our full-time employees the following benefits: - Paid Time Off (PTO) - Unlimited Paid Time Off (PTO) rollover - Paid Time Off (PTO) cash out options - Comprehensive employee benefit/insurance programs - Company paid life and AD&D insurance - Tuition reimbursement - Paid Time Off with unlimited PTO rollover and PTO cash out options - 7 Paid Holidays - Free Ecopass/RTD Pass If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Hotel Denver with Pyramid Hotel Group can mean for you!     The DoubleTree by Hilton Denver is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA   We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor

**The Phelps Residence Inn provides complimentary parking to all associates and managers!!!  The Phelps Residence Inn in Downtown Cincinnati is looking for a Part-time capable, committed Maintenance Technician who will play an important role in keeping our hotel functioning to the high quality standards of the PyramidGlobal. The Maintenance Technician will: - Meet service quality standards that affect guest satisfaction; - Respond to guest questions or problems in a timely professional manner - Perform general repairs and assigned maintenance duties in a satisfactory and timely manner. For example: Preventative Maintenance, Electric and plumbing, experience with chillers and boilers. - Respond to complaints or problems from guests or other departments in a timely, professional manner. - Be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs To qualify, you must have previous engineering experience. HVAC Certification preferred or HVAC Experience + 1 year.

SUMMARY The Housekeeping Supervisor works to assist the Housekeeping Manager by supervising and inspecting the work performed by housekeeping & laundry personnel that keep Red Mountain guest rooms, villas and multiple public areas to a sanitary and guest ready standard by performing duties personally or through delegation.       ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsible for achieving cleanliness of the resort consistent with standard operating procedures and guest expectations. - Will open the department in the morning on Housekeeping Manager’s days off to prepare daily paperwork, and assign work to room attendants. - Works with the housekeeping team to prioritize workload ensuring that guest rooms are ready for occupancy by check in time, and that public areas are ready as needed. Is expected to clean areas as needed. - Reviews work of housekeeping team throughout the shift leading by example to coach team members to perform room and public area cleaning to time and quality standards, using the correct tools, chemicals and methods. - Reports maintenance needs in rooms. May recommend that rooms not be sold due to condition.  - Inspects VIP and Owner room arrivals. Inspects each arrival room, and stay over rooms as directed by Manager. - Ensures the accuracy of housekeeping status in property management system SMS. To do so, this individual must be proficient in Springer Miller Housekeeping component, including the ability to run and review reports, assignment of work tasks, monitoring of cleaning progress throughout the day to ensure quality and timeliness of assigned tasks and rooms, update room status, post all housekeeping transactions, and complete end of day status update and post in SMS. Send end of day status report to Guest Services. - Ensures that the resort has additional clean rooms available to sell each night. - In the absence of the Housekeeping Manager, assign duties and shifts to staff and observe performances to ensure adherence to policies and established operating procedures. - Will work with Housekeeping Manager to review linen quality and have an understanding of laundry machine operation and daily laundry work processes. - Reviews storerooms while inspecting to make sure we have adequate supplies at all times and that they are organized and stocked in a safe manner. Reports supply needs to Housekeeping Manager. - Works with Housekeeping Manager to conduct linen inventories. - Communicates frequently with Guest Services and IVY requests in Manager’s absence. - Responsible for investigating complaints regarding housekeeping service or equipment and taking corrective action whenever needed on a timely basis. - Assist Housekeeping Manager with preparation of work schedules. - Assists Housekeeping Manager in conducting orientation training of new employees to explain housekeeping work procedures, repair needs, and to demonstrate use and maintenance of equipment. - Complies with Red Mountain Resort safety guidelines and OSHA standards to safe use of equipment and chemicals. - Attends meetings as needed to discuss company policies, guest complaints, provide recommendations regarding improvement of service and efficient operations. - Participates in continuing education opportunities for personal growth, training and development. - Demonstrate proficiency in Red Mountain Gold Star Standards.      

Manor Vail Lodge is one of Vail's original and iconic properties. With studio, one, two and three-bedroom condominiums plus luxury penthouses, Manor Vail Lodge is a full-service condominium property that features all the amenities of a full-service hotel, including two outdoor heated swimming pools, four hot tubs, spa, fitness center, The Fitz Bar and new restaurant, Ridge + River. Located steps from Vail Village, Golden Peak ski area, Betty Ford Alpine Gardens, and the Ford Amphitheater, Manor Vail Lodge is the complete package for Vail lodging. Front Desk intern accommodates the guests and owners of the resort by checking them in and out of the resort, assisting with concierge duties, settling account, assisting with room challenges, etc. Front Desk Intern checks in and out guests/owners, balances accounts, acts as a Concierge, learns some reservations and housekeeping duties. -Earns $17/hour which includes shared housing or $20/hr without housing -Benefits available: Retirement Benefits with a company match program, Colorado sick time, Discount Room Nights at Pyramid Global properties and Parking. -Available late Nov/early Dec through mid April 2024 -Available any day of the week for morning, mid, and evening shifts   Job duties include but not limited to:   -Greets, registers, and assigns rooms to guests.   -Issues room key and assist guests with directions and an overview of property and amenities.   -Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.   --Keeps records of room availability and guests' accounts.   -Computes bill, collects payment, and makes change for guests.   --Posts charges such as room, food, liquor, or telephone, to ledger.   -Deposits guests' valuables in hotel safe or safe deposit box.   -Completes shift check list as assigned.   -Opportunities to spend time in Reservations and housekeeping too.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Laundry Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest linens.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Laundry duties as required (including washing drying / ironing and folding of all SPI guest rooms linen as well as restaurant/catering linens - Keep laundry area/ common areas of the property clean and organized - Daily cleaning of housekeeping and maintenance staff restrooms - To understand the proper utilization of equipment and chemicals, and the knowledge of appropriate safety procedures - Assist houseman and housekeepers as necessary - Help maintain a safe work environment - Always respond in a friendly, helpful manner to other team members.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a Lobby Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants.  This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Ensure cleanliness of all public areas to include bathrooms, lounge areas and hallways - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

The Phelps - Residence Inn Cincinanti Downtown is looking for Housekeeping Room Attendants to join our team and provide excellent service to our hotel guests. Job Duties: You will be responsible for the cleanliness, sanitation, and arrangements of guest suites. Cleaning includes, but is not limited to, dusting and sanitizing furniture, fixtures, surfaces of the guest suite and bathroom. This includes vacuuming, providing guests with clean linens, and proper amenities. Previous hotel housekeeping experience preferred. Candidates should be service minded, energetic and have the ability to work well in a team environment. First shift availability. Scheduled days vary based on hotel needs, must be available to work weekends! Team Member Perks: PTO, Paid Holidays, Insurance Plans, Competitive Hourly Wages, PPE & Uniforms Provided, Marriott Team Member Travel Discounts, Employee Matched 401k.  ** The Phelps Residence Inn Offers complimentary parking for all associates and managers!!

Looking for a great opportunity to learn and grow in Conference Services? Coming in at #3 of the best places to work in NJ, most weekends and holidays off, $18 hourly, we are a great choice!  As a Conference Set-Up Attendant you will manually set up, break down, and service all meeting rooms.   Essential Functions: - Maintains all meeting rooms and adjoining public spaces  - Reports all maintenance needs and damages to Manager - Follows daily work sheets and checklists through to completion - Maintains office area, storerooms, equipment, and work carts in excellent condition at all times - Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms - Sets up and breaks down a variety of rooms in various styles and shapes. - Sets out water, glasses, stationery, office supplies, and candies in rooms - Break down all meeting rooms where meetings have concluded and return to storage closet  - Refreshes rooms as needed through a variety of tasks including vacuuming, removing dirty dishes, and changing water - Prepares carts with supplies needed for set-up and refreshment of rooms    

We are looking for a leader and someone passionate about the culinary arts to join our Culinary team as a Lead Cook.  This individual must have extensive experience working in a high-volume professional kitchen and be a college graduate in the culinary arts.  This individual must be creative, motivated, and a passionate hands-on leader in the kitchen!  Successful candidates for this role will have a proven track record of work with creative menus which reflect seasonal availability based on the concept of the restaurant, responds in a professional and courteous manner to guests and team, and enjoys being a teacher of the culinary arts supporting their team both personally and professionally.    The Lead Cook will assist with planning and execution of the daily production, preparation, and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable competitive quality products. If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills, the skills of your team and grow a career, then we want you! Your Role: - You will act in the absence of the executive chef to complete the daily ordering using the current par levels for all outlets, employee cafeteria and banquets. - You may be required to perform any function within the culinary department (cook, steward etc) - You will conduct daily walk throughs of the kitchen, make recommendations for corrections, repairs, cleanliness concerns and improvements if needed. - You will conduct daily meetings with the team to ensure their preparation, communicating all pertinent information - You will attend weekly F&B meetings, BEO meetings, leadership meetings, monthly safety meeting and represent the culinary team - You will be the example that the culinary team follows - You will manage the finances of the department, analyze, and control costs and manage the budget to achieve a profitable operation - You will have thorough knowledge of food allergens and handles any guest with food allergies with a high sense of urgency - You will work with the culinary team to ensure prep sheets are updated and being properly used daily - You will guide the nightly cleaning of all kitchen areas, follow up with pm stewarding crew to ensure dish area is clean and organized for the following days service - You will assist the Executive Chef in the creation, costing, and implementation of (seasonal) menus and special menus

Stop scrolling for jobs now and apply!   Attractive daylight hours 8-4 Monday through Friday and 9-5 Saturday/Sunday! In need of Part-time and Full-time Room attendants. Flexible hours are also available.   Never worked in the hospitality industry before? That's OK! We will train you!    Like to work independently? This is the job for you!   Motivated to make more than just an hourly rate? Sign on bonus available! Recruiting bonus available when your friends and family are hired based on your recommendation! Clean additional rooms? Bonus available!    Full Time and Part Time positions available immediately.    We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests’ rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high-quality standards of Pyramid Global Hospitality.   We offer our associates the following incredible benefits: - Associate Referral Bonus - Incentive Bonus Plans - Quarterly Bonus Program - Paid Time Off (PTO) - Unlimited PTO Rollover - PTO Cash Out Option - 3 Sick Days - 7 Paid Holidays - Medical, Dental, Vision and Supplemental Insurance available after first month of employment - Company Paid Life & AD&D Insurance - 401K Match - Associate Meal Program - Marriott and Pyramid Global Hotel Room Discounts - Free Parking - Advancement Opportunities

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor Previous hotel experience preferred. $22.00 an hour, Hotel Discounts, 401K, Dental, Health and Vision benefits.

The Spa Supervisor will lead all operational aspects of the spa and fitness center to include the Spa Attendants.  They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greeting clients as they enter the Spa - Providing clients with tours and information related to the Facility and its features. - Assist guests in preparing for their treatments - Coordinate with the therapists to provide timely services - Assisting guests will booking treatments, either by phone or in person and recording the transactions in the appropriate area.  - Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures. - Maintain up-to-date knowledge of Spa services, products, and procedures - Develop and train the Spa Attendant team - Reporting any accidents or injuries to the Security Department. - Monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate.

We are looking for a highly motivated, customer focused Host to join our team!  The Host is key to a successful operation.  This individual is responsible for greeting each guest as they arrive to the restaurant.  They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants!  If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greet guests as they arrive or move about the restaurant area - Monitoring the open dining sections of the restaurant for empty and cleaned tables - Estimating wait times for guests and monitoring the guest waiting list - Ensuring that the needs of the guests are met while they are waiting. - Answering the telephone, booking reservations and moving tables together to accommodate large parties.

The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. The General Manager: - Directs the total operation of the hotel to maintain established cost and quality standards. - Attains projected revenue and profit levels. - Achieves guests" satisfaction goals and ensures maintenance and security of the hotel's physical assets. - Develops and updates the hotel business plan and monitors financial performance. - Administers company policy and procedures. - Assures staff are recruited, selected, trained, counseled and rewarded to maintain performance standards while "providing service beyond expectations".  

Edith Macy Center is seeking a creative, proactive 'go-getter' salesperson to promote and sell the services of the conference center to maximize room and banquet revenue through phone and email solicitation, in-person meetings, and other sales actions. You'll serve as the hotel representative to prospective clients and customers who are seeking social event, meeting and retreat spaces. You will actively sell to maximize revenue opportunities and be responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience. Sales managers qualify and respond to sales inquiries in a timely manner and develop new business opportunities by researching prospects utilizing sales tools such as Delphi, reader board services, Cvent and more. A successful candidate will have a proven track record of achieving sales goals, be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team. Salary range is $55k-60k plus a Sales Incentive Plan paid quarterly based on booking production.

Duties & Responsibilities: •Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage. •Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues. •Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. •Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution. •Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget. •Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications. •Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. •Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations. •Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. •Will serve as “manager on duty” as required. Accountability: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees.