The Hilton University of Florida Conference Center, located on the southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel features superior meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to “being the difference” by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Pyramid. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here! The Room Attendant is responsible to ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service, within established time limitations. Outgoing, friendly, attentive to detail, courteous to guests and employees, and good communication skills. High school diploma or equivalent preferred. Professional cleaning experience highly preferred. Professional cleaning experience in a hotel preferred but not required.   Make beds, change linen, and maintain cleanliness of furnishings and guestrooms. Clean and disinfect all surface areas, mirrors, windows, bath tubs and showers daily. Dust all areas of the room, window sills, television, nightstand, air vents, etc. Replenish supplies as needed. Conduct room checks and ensure that guestrooms are clean and orderly. Assist in the monitoring, preparation, and inventory of all linen and supplies. Monitor items which need repair in both the guest rooms and public areas. Report items in need of repair to supervisor immediately. Must handle various cleaning solvents, chemicals, paper products and bleach based liquids. Must be following OSHA regulations.  

The Executive Meeting Manager (EMM) will solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed individual revenue goals. The EMM will prepare and execute sales contracts, event orders, group resumes ensuring quality product delivery and customer satisfaction. The EMM will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.   Responsibilities   1.EMM will book and service all meetings up to 20 rooms per nights and all day meetings without guest rooms.    Receive and respond to all customer inquiries within four business hours. Negotiate and capture all profitable Rooms, food and beverage revenue in accordance with selective selling guidelines. 2. Ability to conduct successful site tours and pre-con meetings when required. 3. Prepare and send requested collateral materials to designated clients or guests. Common collateral materials might include catering menus, brochures, meeting room layout & seating capacity diagrams, area maps & brochures. 4. Prepare and send requested proposals and contracts to designate potential clients. 5. With each customer, coordinate all details pertaining to "Rooming Lists" to include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc. 6. Coordinate all details to appear on each "Banquet Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details. 7. On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division. 8. Meet clients upon arrival and prior to departure to ensure all details of the contract are being delivered. 9. In a timely, accurate and consistent manner, document and report all sales activities as required. 10. Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited, entertained, etc. frequently. 11. Perform other services and duties as requested by the Director of Sales. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals. 12. Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction 13. Other duties as assigned.

The Hilton University of Florida Conference Center, located on the southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel features superior meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to “being the difference” by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Pyramid. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here!  The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

The Pittsburgh Marriott North is in search of a part-time Night Auditor Supervisor.    Duties include completing audits of hotel transactions during evening shifts. Acts as Manager on Duty. Also assists with greeting guests at the front desk and processing check-in and check-out transactions. Ability to overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus but on-the-job training available!

To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.

To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.

With over 6,000sqft of event space, the Cambria provides exquisite meals created and tailored by our in-house Chef and hospitable service to guests from all over. Blending boutique comfort with a distinctly southern vibe and a little hint of edge, this is a Music City original perfect for hosting weddings, meetings and company outings of any caliber. Cambria’s Banquet Managers are team players that work with our operations team to provide the best professional, competent and prompt services to our guests and our client partners. They are also supportive and hands-on, to drive their front of house team and ensure that all guests are beyond satisfied to uphold our property Guest Satisfaction Scores of 9.10+.   In this role, your responsibilities will include:   Banquet Operations Management - Projecting supply needs for the department, (e.g., china, glass, silver, buffet presentations, props) - Applying knowledge of all laws, as they relate to an event - Understanding the impact of Banquet operations on the overall success of an event and manages activities to maximize guest satisfaction - Adhering to and reinforcing all standards, policies, and procedures. - Maintaining established sanitation levels - Managing departmental inventories and maintaining equipment - Using banquet beverage records to control liquor costs and managing the banquet beverage perpetual inventory - Scheduling banquet service staff to forecast and service standards, while maximizing profits. - Assisting team in developing lasting relationships with groups to retain business and increase growth - Completing Banquet Checks for each event, posting, and reconciliation for items sold on events.   Leading Banquet Teams - Setting goals and delegating tasks to improve departmental performance - Conducting monthly department meetings with the Banquet Team - Applying and continually broadening knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends - Acting as a liaison to the kitchen staff - Leading shifts and actively participating in the servicing of events               Providing Exceptional Customer Service   - Setting a positive example for guest relations - Interacting with guests to obtain feedback on product quality and service levels - Responding to and handling guest problems and complaints - Empowering employees to provide excellent customer service - Ensuring employees understand expectations and parameters - Striving to improv service performance - Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement - Reviewing comment cards and guest satisfaction results with employees   Conducting Human Resource Activities   - Communicating and executing departmental and property emergency procedures and ensures staff are trained in safety procedures - Observing service behaviors of employees and providing feedback to individuals - Monitoring progress and leads discussion with staff each period - Participating in the development and implementation of corrective action plans - Reviewing quarterly Meeting Planner Survey results and participating in the development and implementation of corrective action to address service challenges; focusing on continuous improvement of guest satisfaction - Attending and participating in all pertinent meetings     We are proud to be an EEO employer If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. Come join our team!

We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!  Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.  The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff. If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you! Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry) - You will have the opportunity to experience using knives and various kitchen equipment - You will reach and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients

We are looking for a highly motivated, customer focused Busser to join our team!  The Busser is key to a successful operation.  This individual is responsible for supporting the service team with delivering memorable hospitality to our guests. As a Busser, it is your responsibility to maintain the cleanliness and organization of the restaurant, working to keep the serving stations filled, clearing, and cleaning tables, and keeping the restaurant clean. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants!  If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greet guests as they arrive or move about the restaurant area - Maintains proper and adequate set-up of the server stations - Assist the servers in maintaining clean available tables for arriving guests - Assist servers with continual service details - Maintain the cleanliness of the restaurant area - Be the master of the restaurant, understanding the details of the operation - Work collaboratively with other restaurant servers and kitchen/bar staff

We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

We are looking for a highly motivated, and customer focused to join our team as a Golf Cart Attendant!  As a Golf Cart Attendant, you are responsible for ensuring guests have an enjoyable golf experience by greeting guests in a courteous and efficient manner, getting their golf bags setup on the carts and assisting with any requested needs.  They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greet each guest (with a smile and warm welcome) when they arrive, and when they finish their round. - Promptly load/unload golfers bags from the Bag Drop, Bag room, and Guest Services area. No guest will carry his or her own bag. - Clean golf clubs as they come in from a round or practice. - Keep the Staging Area stocked with carts. - Maintain the Practice Range. - Follow the instruction of the Professional Staff during outings and tournaments. - Maintain a neat, clean work area at all times.

· Perform basic manicure and pedicure services to clients and guests

The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.

The successful Front Desk Agent has a friendly, compassionate, and upbeat personality with great communication skills. Our ideal candidate should also have a “servants’ heart” approach to customer service and a strong desire to elevate the guest experience. In addition, the ideal candidate must have the passion and desire to be self-motivated, dependable, exhibit multitasking skills and enjoy a fast-paced work environment from time-to-time.   You will deliver consistent superior customer service while understanding your duty to accommodate guests during their stay in an attentive, courteous and friendly manner with the utmost professionalism. Additionally, you understand the importance of going above and beyond when needed to support your team and ensure that the guest have a positive and memorable experience.    Our culture and values: Pyramid Global Hospitality is recognized across the industry for our culture. Pyramid empowers its team members at every level of the organization to “Be The Difference” and is recognized in the industry as a people-first organization both in spirit and in practice, a workplace of respect, collaboration, honesty, and integrity, and an organization that is dedicated to developing individuals on their career path.   This is a Full-Time position that requires the flexibility to be able to work a combination of weekdays and weekends both AM/PM shifts, Weekend, and Holidays.     Key Responsibilities:   - Greets, registers, and assigns rooms to guest following established check-in/check-out procedures. - Address guest complaints and resolve problems to their completion; following up with other departments if needed to ensure resolution. - Completes AM and/or PM checklist. - Issues room keys and, follows room keys procedures. - Keeps up to date with room availability and guest accounts. - Computes bills, collects payment, and makes change for requests. - Makes and conforms reservations. - Posts charges such as room, food, and liquor. - Maintains knowledge of various room types and rates.

We are looking for friendly and motivated hospitality professional to join our Four Diamond hotel as our Front Desk Supervisor!  We offer competitive pay and a full benefits package, including health/dental/vision insurance, paid time off, and paid holidays, 401(k), employee discounts, and an amazing CARE culture! This is an amazing opportunity to join a fantastic team and company with opportunities for advancement!     Purpose:  The Front Desk Supervisor provides guidance and leadership as the lead Front Desk Host ensuring consistent quality and customer service is delivered.     Essential Duties: - Greet guests in a friendly, hospitable manner demonstrating Four Diamond customer service - Check guests in and out, following hotel protocols and obtaining method of payment per standards - Provide guests with information regarding the hotel, outlets, amenities, and area  - Respond to guest calls and requests.  Employ problem resolution strategies and service recovery in the event of guest complaints.  - Answer phones in a courteous manner and assist guests with any inquiries - Utilize hotel software and PMS to record guest information in an accurate manner  - Conform with all aspects of Pyramid Hotel Group's guest safety and security protocols, including Key Control and COVID-19 safety  - Maintain accurate and complete knowledge of the hotel's Emergency Procedures and know action steps to take during emergency situations. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues - All other duties as assigned by management    Supervisory Responsibilities:  The Front Desk Supervisor will assist in the new hire training and on-going training of the Front Desk Hosts.  In the absence of the Front Office Manager, the Front Desk Supervisor will manage the shift and ensure the highest service by the team to our guests.  This leadership position serves as the example for the team in our service standards and adherence to policies/procedures.     Other: - Evening and weekend availability are required for this position.   - Regular attendance in conformance with Pyramid Hotel Group standards. - Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. - Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Opera PMS and/or Colleague Advantage is a plus but not required. 

We are seeking a dynamic, results-oriented individual who demonstrates a dedication to providing a Four Diamond level of service and can motivate, lead and develop a team to do the same!  If you are a service- and team-oriented Front Office Manager who is looking to make a difference in the lives of both our guests and colleagues, then we want you to lead our Front Office Team!  This is a fantastic opportunity at a Four Diamond Hyatt Regency for someone looking to grow their career in full-service hospitality, with an amazing company and brand!    We offer competitive pay and a full benefits package including medical/dental/vision/life benefits, paid time off, paid holidays, quarterly bonus program, incentives, 401(k) match, rooms discounts, and more!       Purpose:  The Front Office Manager is responsible for managing the day-to-day operations of the Front Office team, including Front Office, Night Audit, PBX and Guest Services, in order to ensure that Four Diamond service standards and Pyramid Hotel Group policies are upheld, and that we consistently meet or exceed the expectations of our guests.   Job Responsibilities (others may be assigned): - Responsible for short- and long-term planning and the management of the Front Office operations. - Maintain excellent communication with internal departments - Foster and maintain and service- and team-oriented CARE culture within the department. - Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas. Maintain guestroom inventory.  - Respond to all guest complaints quickly and effectively in order to guarantee guest satisfaction; empower Front Desk team on service recovery; actively work to identify root-cause of complaints and implement strategies to prevent them, consistently improving guest satisfaction level across the hotel. - Serve as the leader and hotel’s expert on the World of Hyatt loyalty program, guest satisfaction metrics, and other company or brand platforms/initiatives in order to train Front Desk colleagues on these programs, promote the programs with all guests and ensure that Hyatt brand standards are followed in order to drive guest satisfaction. - Responsible for ensuring that Customer Service guest satisfaction scores are maintained at or above the brand standard. - Ensure that all Accounting, posting, and cash-handling procedures are followed by the Front Desk team - Create departmental schedule within budgeted productivity guidelines and while ensuring appropriate staffing to provide Four Diamond service to our guests.   - Create expectations, lead people, manage processes, and hold people accountable for the agreed upon duties within the established time frames.   - Adhere to the Pyramid Hotel Group handbook, policies and Manager’s Code of Conduct at all times. - All other duties as assigned. Supervisory Responsibilities: - Oversees, trains, coaches and evaluates the Front Office, Night Audit, PBX and Guest Services colleagues. - Ensure fair and consistent performance evaluations and standards upheld with all colleagues in the department. Coach and counsel colleagues who are not meeting hotel or brand standards. Proactively work with colleagues to develop their skills. - Work with colleagues hands-on to identify training needs and develop team, including at least quarterly one-on-one meetings with colleagues. - Foster and maintain the CARE culture of Pyramid Hotel Group and Hyatt brand at the Front Desk through active leadership, leading by example and demonstrating both guest-focused and team-focused priorities in the department.  

BASIC FUNCTION: The Host/Hostess will greet guests entering the restaurant and seat them in a timely manner. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE - High school diploma or equivalent. - One year restaurant experience (preferred). - Good food and service knowledge. - Pleasant personality. - Excellent communication skills. ESSENTIAL FUNCTIONS: - Greet and interact with guests in a friendly and professional manner. - Seat all guests in a timely and courteous fashion. - Clear extra settings if not needed. - Present menu to each guest. - Answer telephone and take reservations using professional language. - Volunteer Resort information to guests. - Must be knowledgeable about other restaurants, shops and locations on property and about current/upcoming events. - Keep work area/podium clean and organized. - Menus should be wiped down at the end of each shift and replaced if wrinkled or soiled. - Communicate with kitchen and staff to ensure steady flow of dining guests. - Maintain waiting list of guests. It is the greeter’s responsibility to know what tables are available, who is covering each section and how to seat guests alternately in each section. MARGINAL FUNCTIONS: - Respond to any reasonable task as assigned by supervisor or manager. - As time allows, walk around restaurant and check on guests. - Refill water, push in stools, wipe down high tops, always keeping on eye on podium.

Free Transportation from Elizabeth City!!   We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills.

Free Transportation from Elizabeth City!   We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.

  Responsible for general preparation and serving of assigned menu items, and the cleanliness and organization of workstations for all events.