Key Responsibilities   -  To communicate all guest requests to an appropriate supervisor in a timely and professional manner. - To satisfactorily perform routine housekeeping task in guest rooms, including mopping, dusting, and straightening, cleaning and disinfecting bathrooms, replacing linens, towels, and amenities; according to standards established by the Housekeeping Manager. - To assist in the washing and folding of any and all items as requested by management. - To work with kitchen staff to maintain cleanliness of kitchen, dining room and other related tasks. - To satisfactorily meet the performance and production standards established by the hotel from time to time, including, but not limited to completing the assigned number of rooms in accordance with the quality standards set by the department - Correctly document room status and linen usage on designated sheet. - To perform deep cleaning tasks, as scheduled and assigned. - To promptly report any deficiencies and maintenance needs in guest rooms. - To assist other housekeeping attendants, as directed, in completion of their work. - To maintain the cleanliness and order of the linen in the closets and promptly report any discrepancies or problems. - To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others. - To maintain the cleanliness and safety of work areas and equipment at all times. - To attend all mandatory meetings as directed. - To perform other tasks, including cross-training, as directed.    

Key Responsibilities   · To communicate all guest requests to an appropriate supervisor in a timely and professional manner. · To satisfactorily perform routine housekeeping task in guest rooms, including mopping, dusting, and straightening, cleaning and disinfecting bathrooms, replacing linens, towels, and amenities; according to standards established by the Housekeeping Manager. · To assist in the washing and folding of any and all items as requested by management. To work with kitchen staff to maintain cleanliness of kitchen, dining room and other related tasks. · To satisfactorily meet the performance and production standards established by the hotel from time to time, including, but not limited to completing the assigned number of rooms in accordance with the quality standards set by the department. · Correctly document room status and linen usage on designated sheet. · To perform deep cleaning tasks, as scheduled and assigned. · To promptly report any deficiencies and maintenance needs in guest rooms. · To assist other housekeeping attendants, as directed, in completion of their work. · To maintain the cleanliness and order of the linen in the closets and promptly report any discrepancies or problems. · To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others. · To maintain the cleanliness and safety of work areas and equipment at all times. · To attend all mandatory meetings as directed. · To perform other tasks, including cross-training, as directed.    

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

The cleanliness and enjoyment of a hotel/resorts recreational areas is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that experience a guest has while enjoying the pool environment is one of the most memorable of their stay. We are looking for individuals with tremendous personalities, great attention to detail to join our team as a Recreation Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in ensuring the pool experience is next to none.  A great Recreation team can make memories for guests that will last a lifetime! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to enhance the guests experience - Maintain an active presence around the recreational areas, ensuring cleanliness and guest satisfaction - Work closely with housekeeping to ensure towels are clean and readily available - Check in arriving guests to the area, helping them to identify as hotel/resort guests and to find available recreation options for them - Clean all areas in the prescribed manner while following department standard operating procedures. - Set-up and break down the recreational areas to ensure a successful day - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.

BASIC FUNCTION:A server assistantis responsible forsupporting their assigned servers and/or sections within the restaurant. This includes, but is not limited to,the clearing and setting of tables in a timely manner, filling water,replenishingwater, retrievingcondiments, serving bread & butter, running food, and other tasks needed to assist the team. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE ❖High school diploma or equivalent ❖One year restaurant experience ❖Pleasant personality ❖Proper postureand professional body language ❖Excellent communication skills ❖Proficient in English ESSENTIAL FUNCTIONS: 1.Work in tandem with the restaurant team, particularly assigned servers 2.Run food fromthe kitchen to the assign guest and table 3.Clear tables as needed. Reset with proper linennapkin, china, silver and glassware 4.Provide water and bread throughout the meal to the guest 5.Complete opening and closingside work 6.Provide quickand attentive assistance to any mishap in the restaurant 7.Keep work area neat and clean 8.Be familiar with all property amenities, hours of operations, etc. MARGINAL FUNCTIONS:1.Respond to any reasonable task as assigned by supervisor or manager 2.Help out in other areas oftherestaurant as needed

Job Description We are looking for a leader and someone passionate about the culinary arts to join our Culinary team as a Sous Chef.  This individual must have extensive experience working in a high-volume professional kitchen and be a college graduate in the culinary arts.  This individual must be creative, motivated, and a passionate hands-on leader in the kitchen!  Successful candidates for this role will have a proven track record of work with creative menus which reflect seasonal availability based on the concept of the restaurant, responds in a professional and courteous manner to guests and team, and enjoys being a teacher of the culinary arts supporting their team both personally and professionally.    The Sous Chef will assist with planning and execution of the daily production, preparation, and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable competitive quality products.   If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills, the skills of your team and grow a career, then we want you!   Your Role: - You will attract, retain, and motivate the best culinary talent - You will act in the absence of the executive chef to complete the daily ordering using the current par levels for all outlets, employee cafeteria and banquets. - You may be required to perform any function within the culinary department (cook, steward etc) - You will conduct daily walk throughs of the kitchen, make recommendations for corrections, repairs, cleanliness concerns and improvements if needed. - You will conduct daily meetings with the team to ensure their preparation, communicating all pertinent information - You will attend weekly F&B meetings, BEO meetings, leadership meetings, monthly safety meeting and represent the culinary team - You will be the example that the culinary team follows - You will manage the finances of the department, analyze, and control costs and manage the budget to achieve a profitable operation - You will have thorough knowledge of food allergens and handles any guest with food allergies with a high sense of urgency - You will work with the culinary team to ensure prep sheets are updated and being properly used daily - You will guide the nightly cleaning of all kitchen areas, follow up with pm stewarding crew to ensure dish area is clean and organized for the following days service - You will assist the Executive Chef in the creation, costing, and implementation of (seasonal) menus and special menus

Job Description Summary We are looking for an experienced Maintenance person with a Black Seal who is highly motivated, and detail-oriented to join our team as a Hotel Maintenance Engineer! This individual performs various maintenance trade functions such as installing, maintaining, or repairing equipment, HVAC, and performing various preventative maintenance of the hotel. You will be working as part of a team and will need to be quick on your feet and have an engaging, guest focused attitude. If you are an experienced maintenance person who enjoys making meaningful connections, figuring out what it takes, and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! Job Description Your role: Performs general maintenance of building and facility mechanical, electrical, and plumbing systems. Performs general electrical repairs on appliances, house wiring, and air conditioning systems, switches, fixtures, and motors. Makes repairs on plumbing fixtures, piping, drains, and sanitary systems. Performs general mechanical preventive maintenance on pumps, compressors, water heaters, and other miscellaneous equipment. Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs on time. *BLACK SEAL LICENSE IS REQUIRED The scope of this position: Salary commensurate with experience. Shift will require weekends and holidays.

Housekeeping Supervisor The Housekeeping Supervisor reports to the Executive Housekeeper and assists in the management of the department. This position requires a varied work schedule (evenings, nights, and weekends). Duties include: the coordinating & supervising of the housekeeping staff, ensuring that the guest rooms, hotel facilities, and public areas meet all standards related to comfort and aesthetics, assisting with scheduling, inspections, inventory control, and revenue forecasting and working closely with other departments. The primary function of the Housekeeping Supervisor is to assist the Executive Housekeeper in the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members.   ESSENTIAL DUTIES AND RESPONSIBILITIES   Guest Service - Maintains guest service as the driving philosophy of the operation - Personally demonstrates a commitment to guest service in responding promptly to guests’ needs - Committed to making every guest is satisfied - Meets or exceeds guest satisfaction measures - Ensures hotel standards and services contribute to the delivery of consistent guest service - Implements and practices guest service initiatives and performs to Hilton Brand Standards   Housekeeping Supervisor Duties - Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue. - Supervise, train, support, and monitor room attendants, turndown attendants, and housemen - Ensure that housekeeping services are completed in a first-class manner. - Provide guests with professional, efficient, prompt and courteous service - Assign daily tasks to the housekeeping staff. - Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required. - Responsible for clear and effective communication between housekeeping and other departments. - Fill in for staff where necessary. - Order supplies as assigned by the Executive Housekeeper. - Report all work orders to engineering/maintenance any and all problems needing repairs. - Create a courteous friendly, professional, work environment through open line of communication. - Ensure compliance with safety and sanitation standard. - Inspect and maintain hotel rooms daily. - Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists). - Assist Executive Housekeeper in maintaining a monthly linen inventory (order as needed). - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Maintain regular attendance in compliance with Pyramid Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

We are looking for a highly motivated individuals to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.  If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!  Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.  The Line Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you! Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry) - You will have the opportunity to experience using knives and various kitchen equipment - You will reach and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients - Other duties as requested

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor

A Dishwasher, or Kitchen Helper, is responsible for cleaning dishes in a food service environment to ensure that the kitchen has a steady supply of clean plates, bowls, silverware, pots, pans and glasses. Their duties include prioritizing loads of different types of crockery and kitchenware, hand-washing dishes, loading the dishwasher and placing dishes to dry.

Job Description: The Massage/body/hydrotherapy Technician will perform massage, body and hydrotherapy treatments, and provide personal attention to each guest.  Essential: Current Washington (WA) Massage Therapists License. Take personal responsibility and maintain the cleanliness of work areas. Ability to: - Perform job functions with attention to detail, speed, and accuracy. - Follow directions thoroughly. - Work cohesively with co-workers as part of a team. - Begin and end treatments on time. - Ensure the privacy of each guest. - Maintain positive guest relations. - Maintain cleanliness, sanitation, and organization of the working area. - Promote and sell massage and body products.   COMPENSATION: $55.74 ($15.74 per hour + $40 per service) and the opportunity to grow in compensation and leadership positions   BENEFITS: - All employees (even part-time) receive free daily hot meals, Free access to fitness center, showers, locker, pool, and hot tub; Free golf, and Zip-Line. - Full-Time employees receive Health, Vision, Dental, Life, Pet, and Accident Insurance as well as 401k, Paid Time Off, Paid Sick Leave, and discounts on all our portfolio of hotel stays. HOURS: Part-Time (Less than 30 hours per week) and Full-Time (More than 30 hours per week)

- Hospitably greet guest upon arrival and serve our guests. Uses guest names and engages with guest. - Promotes breakfast buffet, lunch, and dinner menu. Responsible for the knowledge of all menus and items offered in grab and go section. Memorize product locations throughout the store and be able to direct customers or make suggestions. - Sets up Grab and Go section. Responsible for maintaining stock- all shelves are stocked, pantry is stocked, and prepared for each shift. - Responsible for keeping area clean, tidy and stocked. FOH and BOH inventory. Inside area of Market Place and Outside area of Market Place. - Receives and visually inspects guest check for any inaccuracies, then closes the check to the proper method of payment, (i.e., cash, credit card or house charge). - Ascertains guest satisfaction; in the event of dissatisfaction, tactfully negotiates accommodation. - Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. - Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. - Comply with attendance rules and be available to work on a regular basis. - Perform any other job-related duties as assigned. - Performs opening and closing side work duties as assigned by supervisor and weekly cleaning duties. - Be familiar with job hazards for your position and puts safety first. - Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. The scope of this position: *The shift is an overnight position working Fridays, Saturdays, & Sundays. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

We are looking for an experienced Yoga Instructor.  Someone who highly motivated, customer focused and has a passion for teaching yoga. If you have a passion for fitness, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! Your Role: - Provide, teach and facilitate individual and group sessions for members and guests - Ensure safe exercise practice through observation, correction, assistance and answering questions - Ensure current knowledge of techniques and trends - Conduct opening and closing procedures, as needed - Greet guests and respond to guest inquiries in a timely, friendly and efficient manner - Maintain cleanliness of area including, but not limited to, the facility, locker rooms, studios, machines and equipment in accordance with federal, state, local and company standards - Assist in monitoring facility use to ensure guest safety

We are looking for a highly motivated and analytical individual with experience in creating and managing events to join our team as Sales Manager. The Conference Service Manager is a key position that will be responsible for selling revenue generating events to include, but not limited to weddings, social, meetings & conference events with all relevant profit driving components. In addition, the position will detail, service, and plan for the success of these events with collaboration of key departments to achieve maximum profitability and guest satisfaction.  The successful candidate will be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.   Your Role: - You will oversee the coordination and successful execution of all programs/services contracted through the catering department. - You will help to rectify any deficiencies for improvement with respective operational departments and work especially closely with the banquets department. - You will work closely with the Sales teams to build relationships with area businesses, associations and SMERF entities to develop the social business segment to support the revenue goals of the resort. - You will coordinate and communicate with outside vendors to maximize relationships, profitability, performance, and service standards. - You will have a genuine internal drive that demonstrates consistent regard and dedication to guests and the organization by being engaged, interested, and productive. - You will maintain a working knowledge of the marketplace; actively and collaboratively assists in building the best practices necessary for the resort's success. - You will possess strong organizational skills and be detail-oriented in order to ensure cooperation and coordination with other departments/managers in the daily flow of our Resort's Operations.

We are looking for a highly motivated individual to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, and registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  YOUR ROLE: - Provide exceptional customer service by being engaging and taking a sincere interest. - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Promote and sell special hotel programs. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. COMPENSATION: We offer competitive compensation and benefits. Our minimum wage begins at $17 per hour and our Front Desk Agents also make a generous commission through our Upsell Program. Every job here has the opportunity to grow into Lead, supervisory, management, and executive-level positions. We promote from within and are also open to cross-training across a variety of departments. BENEFITS: - All employees receive free daily hot meals, Free access to the fitness center, showers, locker, pool, and hot tub; Free golf, and Zip-Line. - Full-time (over 30 hrs./week) employees receive Health, Vision, Dental, Life, Pet, and Accident Insurance as well as 401k, Paid Time Off, Paid Sick Leave, and discounts on all our portfolio of hotel stays. HOURS: - Part-time (Less than 30 hours) - Full-time (30+ Hours) OPTIONS FOR SUMMER/SEASONAL/STUDENTS: We have the option of hiring summer, and seasonal positions as well. This makes an excellent schedule for students! Contact Skamania Lodge Recruiting Department:

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.  If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Supervise daily shift process ensuring all team members adhere to standard operating procedures - Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests - Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation - Maintain the Sundries shop, keeping up with inventory and ordering as necessary - Training all new Front Desk Agents to provide exceptional customer service - Promote and sell special hotel programs - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information - Be knowledgeable of all emergency procedures and policies - Maintain house bank - Communicate all pertinent information to manager on duty - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds - Assist other departments as needed