The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.
To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.
ESSENTIAL FUNCTIONS:
Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgement, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
Promptly answer telephone calls using positive and clear English communication.
Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. Requires continuous sitting, standing and movement throughout the hotel.
Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel.
Distribute printed materials such as brochures of local attractions or other Hotel information, requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
Assist guests with food and beverage, including serving guest and cleanup.
Field guest complaints, conducting through research to develop the most effective solutiions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgement and discretion.
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Use the photocopier to make copies of items as required.
Escort VIP guests to accommodations.
Other duties as assigned by the supervisor.
The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives.
The General Manager:
- Directs the total operation of the hotel to maintain established cost and quality standards.
- Attains projected revenue and profit levels.
- Achieves guests" satisfaction goals and ensures maintenance and security of the hotel's physical assets.
- Develops and updates the hotel business plan and monitors financial performance.
- Administers company policy and procedures.
- Assures staff are recruited, selected, trained, counseled and rewarded to maintain performance standards while "providing service beyond expectations".
We are looking for a highly motivated Banquet Server to join our team! This individual will help to set up and prepare banquet room for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.
- Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.
- Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
- Responsibilities also include cleaning of back hall and organizing of storerooms.
- Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
- Assists as needed with event room setup according to meal period and table needs
- Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked
- Serves food and beverages to guests Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen
- Cleans and sanitizes tables and/or counters & seats after guests are finished
- Explains how various menu items are prepared, cooking methods and ingredients
- Takes into consideration any special request and dietary issues made by the guest
- Provides general property information Offers warm and sincere welcome/farewell for all guests
- Interacts with staff in a professional manner, assisting other departments with necessary information
- Ensures final quality check on food and beverage items prior to serving guests
- Monitors assigned tables for customer satisfaction, quality and additional service
- Addresses any guest issue promptly and with high concern
- Provides assistance to other event and restaurant staff as needed
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)
We are looking for a highly motivated Banquet Set-Up Attendant to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, as well as clear and tear down banquet rooms at the end of the function.
If you have experience with setting up banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Assemble and arrange conference equipment in conference rooms per event order and to the standard set by Conference Services management.
- Daily thorough cleaning of classrooms, ballrooms and team rooms following proper cleaning standards including the removal of trash from meeting spaces and the restocking of meeting room supplies.
- Refreshes meeting rooms during meal and coffee breaks
- Completes special projects as directed by department management.
- Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, guest rooms or suites
- Bus tables and re-set them as needed
- Resolve guests’ issues and create an amazing experience
- Communicate and maintain a positive relationship with culinary and stewarding staff
- Maintain an awareness of all functions, events and meetings taking place at any given time
We are looking for a highly motivated, customer focused Bartender to join our team! The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Greet guests as they arrive or move about the bar area
- Maintains proper and adequate set-up of the bar daily
- Guide guests on their beverage journey through descriptive selling of the menu
- Be accurate in your order taking, confirming all special requests
- Be the master of the bar, understanding the details to enhance the conversation
- Work collaboratively with other restaurant servers and kitchen/bar staff
- Assist guests who have concerns to guide them to a resolution that leaves them happy
- Finalize the experience through timely and accurate bill presentation
- Requisitioning and stocking of all beer, wine, spirits
- Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
- Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control.
- Inputs orders into a register at the point of sale and creates a check for each guest
- Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.
We are looking for a highly motivated, customer focused Bartender to join our team! The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Greet guests as they arrive or move about the bar area
- Maintains proper and adequate set-up of the bar daily
- Guide guests on their beverage journey through descriptive selling of the menu
- Be accurate in your order taking, confirming all special requests
- Be the master of the bar, understanding the details to enhance the conversation
- Work collaboratively with other restaurant servers and kitchen/bar staff
- Assist guests who have concerns to guide them to a resolution that leaves them happy
- Finalize the experience through timely and accurate bill presentation
- Requisitioning and stocking of all beer, wine, spirits
- Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
- Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control.
- Inputs orders into a register at the point of sale and creates a check for each guest
- Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.
We are looking for a highly motivated, customer focused Food Runner to join our team! The Food Runner is key to a successful operation. This individual is responsible for supporting the service team with delivering memorable hospitality to our guests. As a Food Runner, it is your responsibility to ensure the correct food items get delivered to guests in a timely manner, communicating with the kitchen team as necessary, and assist in maintaining the cleanliness and organization of the restaurant, working to keep the serving stations filled, clearing, and cleaning tables. This individual will need to be quick on your feet and have an engaging attitude.
This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a beautiful beachside property!
Your role:
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately.
- Act as the contact point between the Front of the House and Back of the House staff
- Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
- Ensure food is served in accordance with safety standards (e.g. proper temperature)
- Check in with customers and take additional orders or refill water, as needed.
- Remove dirty dishes and utensils.
- Answer guests’ questions about ingredients and menu items
- Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
❖ Two years experience in heavy volume food production.
❖ High school diploma or equivalent experience/training.
❖ Meet governmental health requirements.
❖ Ability to operate kitchen power equipment.
❖ Ability to utilize cutting instruments.
❖ Ability to transport, handle and/or lift 40 lbs. (NOTE: kitchen equipment and food and non-food items).
❖ Ability to effectively communicate in the English language.
ESSENTIAL FUNCTIONS:
1. Communicating daily with the Chef on Duty for job assignments.
2. Producing and fabricating food products daily for the cafeteria, banquet, Dining Room and Fine Dining Room.
3. Maintaining a high level of sanitation and safety in the Kitchen prep areas.
4. Possessing knowledge of all Kitchen hardware and their particular function for use in breakdown and cleaning.
5. Dating all fabricated food items before storage.
6. Utilize all trimmings, excess and unused portions of fabricated food items.
7. Assisting the Chef on Duty on banquet and/or conference dining dish out for food service.
8. Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
9. Maintain the highest level of employee/guest relations.
10. Maintain a good working relationship with all Departments.
MARIGINAL FUNCTIONS:
1. Ability to work any assigned shift/work schedule.
2. Any other task, written or verbal, assigned by Management
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
❖ Two years experience in heavy volume food production.
❖ High school diploma or equivalent experience/training.
❖ Meet governmental health requirements.
❖ Ability to operate kitchen power equipment.
❖ Ability to utilize cutting instruments.
❖ Ability to transport, handle and/or lift 40 lbs. (NOTE: kitchen equipment and food and non-food items).
❖ Ability to effectively communicate in the English language.
ESSENTIAL FUNCTIONS:
1. Communicating daily with the Chef on Duty for job assignments.
2. Producing and fabricating food products daily for the cafeteria, banquet, Dining Room and Fine Dining Room.
3. Maintaining a high level of sanitation and safety in the Kitchen prep areas.
4. Possessing knowledge of all Kitchen hardware and their particular function for use in breakdown and cleaning.
5. Dating all fabricated food items before storage.
6. Utilize all trimmings, excess and unused portions of fabricated food items.
7. Assisting the Chef on Duty on banquet and/or conference dining dish out for food service.
8. Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
9. Maintain the highest level of employee/guest relations.
10. Maintain a good working relationship with all Departments.
MARIGINAL FUNCTIONS:
1. Ability to work any assigned shift/work schedule.
2. Any other task, written or verbal, assigned by Management
BASIC FUNCTION:
The Steward Dishwasher will clean and maintain the kitchen as well as the supplies and equipment.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
❖Ability to follow written and verbal directions.
❖Able to count accurately
❖Must be able to read and write
❖Willingness and ability to work hard labor.
ESSENTIAL FUNCTIONS:
❖Load dishwasher with dirty dishes as needed.
❖Follows proper scraping, sorting, and stacking procedures to minimize breakage
❖Make sure that the dishwasher machine is cleaning properly.
❖Keep and maintain a clean and organized workstation at all times.
❖Make sure that the dishes are clean and sanitized.
❖Stack and store dishes properly in their assigned areas
❖Sweep and mop kitchen as needed.
❖Clean walls and kitchen ceiling as needed.
❖Inspect and refill paper towels, and hand soap at all wash basins throughout the kitchen and in associate restrooms.
❖Sweep and mop the kitchen during meal periods as needed and or as directed by a supervisor.
❖Removes trash discretely from public areas at appropriate times of low business and guest flow.
❖Follow building recycling protocols.
MARGINAL FUNCTIONS:
❖Respond to any reasonable task as assigned by supervisor or manager.
We are looking for a highly motivated individuals to join our Guest Services team as a hotel Shuttle Driver. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Shuttle Driver assists guests by providing them transportation as requested in the local area. They will serve as source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interacts with all guests. The Shuttle Driver will welcome all guests to his vehicle, opening doors as needed and assisting with any bags.
- You will be knowledgeable of the local area and the traffic patterns and directions to commonly visited attractions/restaurants
- You will offer up recommendations of other areas of interest
- You will maintain the cleanliness and operation of the shuttle, reporting any problems that need attention to the manager
- You will assist guests in securing other forms of transportation as needed
- You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
- Assist lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guest and employees and do more than just “the norm".
Come be a part of something bigger!
Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectivenessthrough, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away?)
- Paid Time Off
- Employee Assistance Program (We are here to support you and your loved ones)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more!
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.
We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!
Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.
Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.
Your Role:
- Engage with guests to ensure their stay is going well
- Work as a team to accomplish the goal of resort/hotel cleanliness
- Keep work cart orderly and properly stocked
- Proper utilization of equipment supplies and guest amenities
- Thorough cleanliness and sanitation of assigned guest areas
- Daily changing and inspection of linens and towels, following the standards set forth in the Green Program
- Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found
- Respect for guests’ property should always be exercised
- Responsible care of equipment
- Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms
- Remain alert, courteous, and helpful to the guests and co-workers always
- Perform other related duties as requested by Floor Supervisor
The Engineer III will assist guests with maintenance requests, identify problems and perform various room preventative maintenance tasks.
- Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement.
- Polishes all brass sign displays and stairway handrails.
- Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones.
- Observe Concierge carpeting to maintain constant cleanliness.
- Monitor newspaper stand to ensure a neat appearance.
- Dusts all pictures and furniture.
- Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed.
- Checks, cleans and re-stocks employee restrooms two times daily.
- Remove trash and vacuums carpets in internal offices.
- Maintains a neat appearance of work cart.
- Report all maintenance needs and special cleaning needs.
- Return all lost and found articles to Housekeeping Office.
- Practice safety standards at all times.
- Clean up spills immediately.
We are looking for a highly motivated individuals to join our Guest Services team as a Valet Parking Attendant.
The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.
In offering a warm welcome to our hotel/resort, the Valet Parking Attendant assists with the opening of car doors as they arrive to our beautiful Equinox Golf Resort and unloading of guest’s luggage as needed.
They will serve as source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
If YOU are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!
This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Provide exceptional customer service by being engaging and taking sincere interest
- Interacts with all guests. The Valet Parking Attendant will welcome each guest to our hotel.
- If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
- You will park and retrieve guests’ cars as needed
- You will assist guests in securing other forms of transportation as needed
- You will be working together with other attendants to ensure each guest has a personalized experience
- Assist bellperson, concierge, and public area attendant in keeping entrance area clean and organized
- "Be the Difference" with all guest and employees and do more than just “the norm".
We are looking for a highly engaging, compassionate, customer focused individual to join our Human Resources team as a Human Resources Coordinator. The successful candidate for this role is engaging, full of energy, compassionate, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
The Human Resources Coordinator is responsible for supporting a variety of duties within the Human Resources department including, but not limited to: reporting, filing, assisting with the recruiting process, employee relations, benefit administration, training and compliance tracking.
Your Role:
- Provide timely customer service to hotel/resort employees
- Asist with day to day operations of the Human Resource Department functions and duties
- Assist with recruitment and onboarding process
- Assist recruiting efforts and onboarding events
- Assist with diversity outreach and leading proactive recruiting and placement strategies
- Create and distribute communication documents
- Update postings and communication venues throughout the Resort
- Assist in planning and rolling out employee initiatives, meetings, group discussions, events and celebrations
- Process, in a timely manner, reports, invoices, bills and associated mail.
- Assist with departmental development initiatives
- Support Human Resources activities, including onboarding, work experience programs, training materials, and employee pulse surveys
- Keep current with employment law, human resources policies and training requirements as related to Federal and State laws
We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Maintain house bank.
- Communicate all pertinent information to manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
We are looking for a highly motivated, customer focused Restaurant Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Prepare the restaurant pre-shift for the service ahead
- Greet guests as they arrive or move about the restaurant
- Guide guests on their culinary journey through descriptive selling of the menu
- Be accurate in your order taking, confirming all special requests
- Be the master of the menu, understanding the details to enhance the conversation
- Work collaboratively with other restaurant servers and kitchen/bar staff
- Assist guests who have concerns to guide them to a resolution that leaves them happy
- Finalize the experience through timely and accurate bill presentation
BASIC FUNCTION: Servers ensure that our guests have an exceptional dining experience by attending to their needs and making them feel comfortable and well taken care of. Ideal candidates have stamina, a charismatic personality, attention to detail, and the ability to multi-task in a fast-paced environment. Servers focus on opportunities to enhance the guests’ event by their ability to create memorable and personal experiences.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:❖Minimum of 4years of food and beverage experience required❖Minimum of 2years of banquet, event and/or catering serving experience preferred❖Preferred experience in a 4-star, 5-star venue with synchronized service❖Adequate knowledge of wine, beer, cocktails, and spirits❖Must be able to work under pressure in a fast-paced environment❖Exemplify the Forum by maintaining a professional and welcoming appearance❖Must have a passion for creating an exceptional experience for all guests❖Must be able to read, write and speak English❖Must be able to accurately follow instructions, both verbally and written❖Must possess excellent communication skills❖Must always ensure a teamwork environment❖High school education required❖Must be a United States citizen or possess a valid work permit❖Must be in process or have completed the vaccine process for COVID-19 by time of job offer and be willing to stay fully vaccinated (fully vaccinated means completing all doses of COVID-19 vaccine including any future booster requirements per schedule requirement of the CDC).ESSENTIAL FUNCTIONS:
1.Adheres to the steps of service according to the service standards
2.Familiar with various styles of service, including European Family Style Service3.Familiarizes him/herself with all menu items, wine and beverage lists4.Set up for events to include setting silverware, folding napkins, preparing drinks, placement of center pieces5.Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.6.Assists as needed with event room setup according to meal period and table needs7.Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked8.Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty9.Serves food and beverages to guests10.Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen 11.Cleansand sanitizes tables and/or counters & seats after guests are finished12.Answers questions relating to menus items13.Explains how various menu items are prepared, cooking methods and ingredients14.Takes into consideration any special request and dietary issues made by the guest15.Provides general property information16.Offers warm and sincere welcome/farewell for all guests 17.Maintains an up to date working knowledge of all Forum amenities as well as any special events18.Interacts with staff in a professional manner, assisting other departments with necessary information19.Ensures final quality check on food and beverage items prior to serving guests20.Monitors assigned tables for customer satisfaction, quality and additional service21.Addresses any guest issue promptly and with high concern22.Provides assistance to other event and restaurant staff as needed23.Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor24.Acts with responsibility towards all company property, supplies and equipment25.Maintains a professional appearance according to the dress code standards26.Remains alert, courteous and helpful to the guests and colleagues at all timesMARGINAL FUNCTIONS:
1.Maintain open communication with management and other employees.2.Be well organized and efficient.3.Respond to any reasonable task as assigned by supervisor or manager.4.Help in other areas of the restaurant, including seating guests.