What you will have an opportunity to do:   We are looking for a highly motivated individuals to join our world class Avani Spa team!  Cleaning is the Game, Spa Attendant is the name!  The ideal candidate uses their engaging personality to create a relaxing environment and memorable experiences for our Avani Spa guests.  Your Role: - Greeting clients as they enter the facility and creating a positive experience and tending to their needs during their visit - Providing clients with tours and information related to the Facility and its features. - Maintaining updated communication with provider staff and spa reception team - Following daily cleaning expectations including: - Maintaining cleanliness of common areas throughout the Spa (lounges, hallways, locker rooms, restrooms, Atrium Pool, outside pool area, Fitness Center, Yoga Studio, employee areas) - Keeping the facility well stocked with necessary items including: - Refilling lockers with robes and sandals, restocking paper supplies, folding and restocking laundry as well as pushing full dirty laundry bins to laundry area and pushing clean full laundry bins back to the Spa - "Be the difference" with all guest and employees and do more than just “the norm"   Your Environment:  Varied indoor temperatures including high humidity and warm temperatures in the Atrium pool setting and locker room areas, controlled temperature in most other spa areas, as well as outdoor patio environment.  Overall low volume, relaxing environment with calming scents and sounds.  Standing and walking on hard surface tile flooring, pool deck and carpet - non-slip shoes a must!   

What you will have an opportunity to do:   We are looking for a highly motivated individual to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests whether they arrive for the first time or the hundredth time and throughout their stay with us. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.    By assisting guests with world-class service, you can earn GREAT tips & gratuities! If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - Valet vehicles for overnight guests as well as event attendees and monitor the valet parking lot and boat trailer section - Guide guests who will be self-parking - You will be escorting and orienting the guest to the front desk for check-in. - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will not hesitate to step in and open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees to make memorable experiences during their time here.   Your Environment:  Varied indoor and outdoor environment and vehicle type settings with all weather conditions.  Indoor lobby setting as well as outdoor podium and/or office setting. Standing behind a high desk and constant walking on hard surface flooring, grass, pavement.

The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.

What you will have an opportunity to do:   We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!  Come join our culinary team as we curate an out of this world lakeside dining experience for our guests.  No matter which culinary outlet you work in – you are sure to be an integral part of a memorable dining experience.  Here’s a ‘nibble’ on what they are all about! Our culinary team may be behind the scenes, but they are front and center in the kitchens prepping and creating a delectable array of soups, salads, appetizers, entrees and desserts.  The Cooks assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  These individuals will need to show an energetic spirit and passion for the culinary arts, be quick on their feet and willing to lend a hand with an attention to detail and cleanliness.       Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)(baking as applicable) - You will have the opportunity to experience using knives and various kitchen equipment - You will read and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you! Your Environment:  Controlled indoor temperatures, could experience high temperatures and high humidity to freezing temperatures when cooking and/or working with inventory indoors outdoors and walk-in coolers/freezers.  Varied volume levels based on kitchen activity level.  Standing and walking on hard surface tile flooring, possibility for wet floors, grass, pool deck and carpet - non-slip shoes a must!   

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor

What you will have an opportunity to do:   Front Desk Agents play an integral role in ensuring that each of our customers have exceptional stay experience. Front Desk Agents are responsible for positive guest interactions while interacting with guests in a friendly and efficient manner. They must also be knowledgeable on providing guest room information, resort information, special events happening at the resort and the area to guests at all times. Front Desk Agents are expected to be attentive to our Guests' needs, making them feel welcomed, comfortable, important and relaxed in a very formal manner.   If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.   Your Environment:  Well lit, temperature controlled, indoor lobby setting. Standing behind a high desk on hard surface flooring.

The Houston Marriott Westchase Hotel is looking to hire a Full-Time Bellperson-Shuttle Driver.     The bellperson/shuttle is the ambassador of the hotel to guest as they arrive and leave the hotel. As the first person our guest meet, you will represent the hotel's dedication to Marriott's brand and service excellence by providing a welcoming and friendly smile with the utmost professionalism. You will assist guest with thier luggage and packages upon arrival and departure exceeding expectations and arranging transportation when needed.    You will also be running shuttle van between hotel and local sites within a 2-Mile radius of our location per guest request as needed.   To be successful in this role, the candidate will understand the importance of arriving each day with the personal appearance expected at a full-service hotel, and exhibit an eagerness to provide proactive assistance and services to every guest.       Duties of Bellman:   - The ability to move luggage carts weighing up to 200lbs, the ability to lift and carry boxes/luggage up to 75lbs required - Follow established hotel safety protocols and procedures at all times - Is familiar with the layout of the hotel and memorize the preferred route for escorting guests - Rooms the guest in accordance with hotel standards - Provides information to guests about the hotel facilities and services - Assist guests checking in or out with their baggage, answering questions, making deliveries - Recognizes customers immediately with a warm and hospitable welcome - Responds to inquiries with accurate information regarding location specific features and services - Coordinates with Guest Services staff regarding daily VIP arrivals and special guests   Duties of a Driver Attendant: - Connects with guests with a dynamic and engaging personality. - Responds to guests' needs with urgency and follow-through. - Impresses guests with prompt and professional service. - Maintain security of vehicles and vehicle keys. - Have advanced knowledge of the immediate physical location and surrounding areas of interest and activities - Maintain the cleanliness of the drive and parking areas.

With over 60,000sqft of event space, the Hotel Roanoke & Conference Center provides exquisite meals created and tailored by our in-house Chefs and hospitable service to guests from all over. Blending sophisticated elegance with a distinctly southern charm, this restored tudor-style hotel in the heart of the Blue Ridge Mountains is perfect for hosting weddings, meetings and company outings of any caliber.   We are looking for an experienced Banquet Manager to lead our operations team to provide the best professional, competent and prompt services to our guests and our client partners. They are also supportive and hands-on, to drive their front of house team and ensure that all guests are beyond satisfied to uphold our property Guest Satisfaction Scores.   The Banquet Manager’s responsibility includes hiring, training and directing the banquet staff in servicing all the banquet activities; ensuring a successful function and repeat business.   Other Core Responsibilities include:   Banquet Operations Management - Projecting supply needs for the department, (e.g., china, glass, silver, buffet presentations, props) - Applying knowledge of all laws, as they relate to an event - Understanding the impact of Banquet operations on the overall success of an event and manages activities to maximize guest satisfaction - Adhering to and reinforcing all standards, policies, and procedures. - Maintaining established sanitation levels - Managing departmental inventories and maintaining equipment - Using banquet beverage records to control liquor costs and managing the banquet beverage perpetual inventory - Scheduling banquet service staff to forecast and service standards, while maximizing profits. - Assisting team in developing lasting relationships with groups to retain business and increase growth - Completing Banquet Checks for each event, posting, and reconciliation for items sold on events.   Leading Banquet Teams - Setting goals and delegating tasks to improve departmental performance - Conducting monthly department meetings with the Banquet Team - Applying and continually broadening knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends - Acting as a liaison to the kitchen staff - Leading shifts and actively participating in the servicing of events        Providing Exceptional Customer Service - Setting a positive example for guest relations - Interacting with guests to obtain feedback on product quality and service levels - Responding to and handling guest problems and complaints - Empowering employees to provide excellent customer service - Ensuring employees understand expectations and parameters - Striving to improv service performance - Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement - Reviewing comment cards and guest satisfaction results with employees   Conducting Human Resource Activities - Communicating and executing departmental and property emergency procedures and ensures staff are trained in safety procedures - Observing service behaviors of employees and providing feedback to individuals - Monitoring progress and leads discussion with staff each period - Participating in the development and implementation of corrective action plans - Reviewing quarterly Meeting Planner Survey results and participating in the development and implementation of corrective action to address service challenges; focusing on continuous improvement of guest satisfaction. - Attending and participating in all pertinent meetings  

SEEKING FULL OR PART TIME GUEST SERVICE ASSOCIATES Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

POSITION PURPOSE To manually set up, break down, and service all meeting rooms in accordance withPyramid Hotel Grouphigh standards of quality. To collect all service ware and allocate in accordance with event order to supply function. ESSENTIAL FUNCTIONS: Communicate with supervisor throughout shift to be aware of the work. Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms. Supply and replenish meeting rooms with clean glasses and fresh water. Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. Replenish beverages as necessary, and check with guests for overall satisfaction. Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. Anticipate equipment needs from event orders and count same. Mandatory attendance for monthly departmental meetings. Practice Teamwork" and "Clean as you Go" policies. Other: Regular attendance in conformance with the standards which may be established by Pyramid Hotel Groups from time to time.

POSITION PURPOSE: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality. ESSENTIAL FUNCTIONS: Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Practice Teamwork" and "Clean as you go" policies. Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas. Mandatory attendance for monthly departmental meetings. Other: Regular attendance in conformance with the standards

SEEKING FULL OR PART TIME ASSOCIATES   We are looking for a highly motivated individuals to join our Guest Services team as a Shuttle Driver. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Shuttle Driver assists with driving back and forth to airport as well as welcoming guests as they arrive to the hotel/resort and unloading of guest’s luggage as needed.  They will serve as source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The Shuttle Driver will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will make frequent trips to Boston Logan Airport and may park and retrieve guests’ cars as needed - You will assist guests in securing other forms of transportation as needed - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

We are seeking enthusiastic and capable Conference Set-Up Attendant to manually set up, break down, and service all meeting rooms in accordance with Pyramid Hotel Group high standards of quality.  To collect all service ware and allocate in accordance with event order to supply function. ESSENTIAL FUNCTIONS: - Maintains all meeting rooms and adjoining public spaces in excellent condition at all times. - Reports all maintenance needs and damages to Manager for immediate repair. - Follows daily work sheets and checklists through to completion. - Maintains office area, storerooms, equipment, and work carts in excellent condition at all times. - Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms. - Sets up and breaks down a variety of rooms in various styles and shapes. - Sets out water, glasses, stationery, office supplies, and candies in rooms. - Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. - Refreshes rooms as needed through a variety of tasks including vacuuming, removing dirty dishes, and changing water. - Prepares carts with supplies needed for set-up or refreshment of rooms.

Are you ready to put your passion for cleanliness and organization to work in a lively and vibrant environment? Join our team as a Hotel Laundry Attendant and bring a touch of magic to our guests' stay! Position Overview: As a Hotel Laundry Attendant, you'll be an integral part of our exceptional hospitality team, ensuring that our guests have fresh, clean linens and towels to enjoy during their stay. You'll be responsible for handling all aspects of the laundry process with efficiency and attention to detail, while maintaining a positive and cheerful attitude that adds an extra sparkle to our guests' experience. Responsibilities: - Laundry Wizardry: Sort, wash, dry, iron, fold, and prepare linens, towels, and other hotel items to ensure they are fresh, clean, and ready for use. - Organization Extraordinaire: Maintain an orderly and efficient laundry area, including managing inventory, storing supplies, and operating laundry equipment with finesse. - Quality Assurance: Inspect linens for stains, tears, or damage, ensuring that only top-notch items make their way back to our guests. - Team Player: Collaborate closely with our housekeeping team to coordinate laundry needs and ensure a seamless flow of clean linens to the right places at the right times. - Guest Satisfaction: Embrace every opportunity to go the extra mile for our guests, promptly responding to requests and delivering exceptional service with a friendly smile.  

Must have OPEN SCHEDULE/AVAILABILITY especially on Weekends and open position is for various shifts times.   JOB SUMMARY The Front Desk Agent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards.   Experience: Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred.   KEY RESPONSIBILTIES: The primary responsibilities for the Front Desk Agent include but are not limited to: - Greet customers immediately with a friendly and sincere welcome. - Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate. - Promptly answer the telephone using positive and clear communication. - Input messages into the computer and update Guest profiles. - Retrieve messages and communicate the content to the guest. - Retrieve mail, small packages and facsimiles for customers as requested. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. - Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. - Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. - Plan and implement detailed steps by using experienced judgment and discretion. - Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.

We are looking for a highly motivated Banquet Set-Up Attendant to join our team! This individual will manually set up, break down, and service all meeting rooms in accordance with Pyramid Hotel Group high standards of quality. To collect all service ware and allocate in accordance with event order to supply function.   If you have experience with setting up banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Maintains all meeting rooms and always adjoining public spaces in excellent condition. - Reports all maintenance needs and damages to the Manager for immediate repair. - Follow daily work sheets and checklists through to completion. - Maintains office area, storerooms, equipment, and work carts in excellent condition always. - Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms. - Sets up and break down a variety of rooms in various styles and shapes. - Sets out water, glasses, stationery, office supplies, and candies in rooms. - Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. - Refreshes rooms as needed through a variety of tasks including vacuuming, removing dirty dishes, and changing water. - Prepares carts with supplies needed for set-up or refreshment of rooms.

We are looking for a highly motivated Banquet Set-Up Supervisor to join our team! This individual will lead the set up team in ensuring success in setting up all meeting rooms in accordance with Pyramid Hotel Group high standards of quality.    If you have experience with leading and setting up banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Schedules, trains, and provides direct supervision for the hotel's banquet set-up team. - Ensures that team members are familiar with banquet event set-up configurations and are responsive to clients’ needs and set-up changes.  - Resolve guests’ issues and create an amazing experience. - Communicate and maintain a positive relationship with the culinary and stewarding staff. - Maintain an awareness of all functions, events and meetings taking place at any given time. - Maintain good working relations with all Sales & Events team and ensure an effective partnership in taking care of the clients. - Assist their team to assemble and arrange conference equipment in conference rooms per event order and to the standard set by Conference Services management. - Daily thorough cleaning of classrooms, ballrooms and team rooms following proper cleaning standards including the removal of trash from meeting spaces and the restocking of meeting room supplies. - Refreshes meeting rooms during meal and coffee breaks - Completes special projects as directed by department management. - Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, guest rooms or suites. - Ensure their team Bus tables and re-set them as needed. - Partner with Captains to ensure accuracy in room set up as per EO.

The ideal housekeeper for this position creates great memories for our guests through attention to detail and taking great care of our guest rooms and public areas. Your Role: - Keep work cart orderly and properly stocked - Proper use of equipment supplies and guest amenities - Great cleanliness and sanitation of guest areas - Daily changing and inspection of linens and towels - Practice safety standards and be aware of safety hazards, (i.e. broken glass, electrical cords, leaks, broken locks, and suspicious persons) and report as needed - Respect for guests’ property should always be exercised - Responsible care of equipment - Perform other related duties as requested by Floor Supervisor

Position Summary:   The Outside Service Attendant provides assistance to all golfers arriving at the course for play, during their round and after their round. They are to ensure golfers are checked in and information communicated to the golfers and exceed overall expectations set forth by Mountain Shadows.   Responsibilities include: - Greeting golfers at bag drop, staging carts, loading golf clubs and greeting guests needs at the completion of their round. - Perform opening and closing procedures and all other duties of operating the outside service area. - Starting golfers and accurate record keeping of number of golfers. - Directing guests around our facility, meeting and exceeding the needs of our members and guests, providing consistent genuine, friendly and helpful hospitality. - Providing and managing golf cart fleet, rental pull carts, rental clubs, general cleaning, cart washing and organizing of the outside service area. - Preparing tournament set-up taking cues from Golf Shop Tournament point person. - To create a positive and friendly environment for our members, guests and fellow associates. - To promote teamwork throughout the facility. - To maintain a look of organization and cleanliness throughout the outside service areas and golf car storage areas consistently each day. - Involvement throughout the facility as prescribed by management. - Actively promote the game of golf and tournament preparations with our members and guests. - Maintain the goals and direction prescribed by management. - Share thoughts and ideas of how to improve the facility around you. - Carry out any reasonable request by management, which pertain to the golf operation. - Follow golf cart safety standards to include not riding on the back of golf carts and not permitting guests taking carts into parking lot. - Perform additional duties as requested by the 1st Assistant Golf Professional and/or Director of Golf.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required.