- Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. - Polishes all brass sign displays and stairway handrails. - Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. - Observe Concierge carpeting to maintain constant cleanliness. - Monitor newspaper stand to ensure a neat appearance. - Dusts all pictures and furniture. - Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. - Checks, cleans and re-stocks employee restrooms two times daily. - Remove trash and vacuums carpets in internal offices. - Maintains a neat appearance of work cart. - Report all maintenance needs and special cleaning needs. - Return all lost and found articles to Housekeeping Office. - Practice safety standards at all times. - Clean up spills immediately.

We are looking for a highly motivated individuals to join our Guest Services team as a Valet Parking Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Valet Parking Attendant assists with the opening of car doors as they arrive to our beautiful Equinox Golf Resort and unloading of guest’s luggage as needed.  They will serve as source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If YOU are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The Valet Parking Attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will park and retrieve guests’ cars as needed - You will assist guests in securing other forms of transportation as needed - You will be working together with other attendants to ensure each guest has a personalized experience - Assist bellperson, concierge, and public area attendant in keeping entrance area clean and organized - "Be the Difference" with all guest and employees and do more than just “the norm".

We are looking for a highly engaging, compassionate, customer focused individual to join our Human Resources team as a Human Resources Coordinator. The successful candidate for this role is engaging, full of energy, compassionate, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Human Resources Coordinator is responsible for supporting a variety of duties within the Human Resources department including, but not limited to:  reporting, filing, assisting with the recruiting process, employee relations, benefit administration, training and compliance tracking. Your Role: - Provide timely customer service to hotel/resort employees - Asist with day to day operations of the Human Resource Department functions and duties - Assist with recruitment and onboarding process - Assist recruiting efforts and onboarding events - Assist with diversity outreach and leading proactive recruiting and placement strategies - Create and distribute communication documents - Update postings and communication venues throughout the Resort - Assist in planning and rolling out employee initiatives, meetings, group discussions, events and celebrations - Process, in a timely manner, reports, invoices, bills and associated mail. - Assist with departmental development initiatives - Support Human Resources activities, including onboarding, work experience programs, training materials, and employee pulse surveys - Keep current with employment law, human resources policies and training requirements as related to Federal and State laws

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

We are looking for a highly motivated, customer focused Restaurant Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation

BASIC FUNCTION: Servers ensure that our guests have an exceptional dining experience by attending to their needs and making them feel comfortable and well taken care of. Ideal candidates have stamina, a charismatic personality, attention to detail, and the ability to multi-task in a fast-paced environment. Servers focus on opportunities to enhance the guests’ event by their ability to create memorable and personal experiences.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:❖Minimum of 4years of food and beverage experience required❖Minimum of 2years of banquet, event and/or catering serving experience preferred❖Preferred experience in a 4-star, 5-star venue with synchronized service❖Adequate knowledge of wine, beer, cocktails, and spirits❖Must be able to work under pressure in a fast-paced environment❖Exemplify the Forum by maintaining a professional and welcoming appearance❖Must have a passion for creating an exceptional experience for all guests❖Must be able to read, write and speak English❖Must be able to accurately follow instructions, both verbally and written❖Must possess excellent communication skills❖Must always ensure a teamwork environment❖High school education required❖Must be a United States citizen or possess a valid work permit❖Must be in process or have completed the vaccine process for COVID-19 by time of job offer and be willing to stay fully vaccinated (fully vaccinated means completing all doses of COVID-19 vaccine including any future booster requirements per schedule requirement of the CDC).ESSENTIAL FUNCTIONS: 1.Adheres to the steps of service according to the service standards 2.Familiar with various styles of service, including European Family Style Service3.Familiarizes him/herself with all menu items, wine and beverage lists4.Set up for events to include setting silverware, folding napkins, preparing drinks, placement of center pieces5.Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.6.Assists as needed with event room setup according to meal period and table needs7.Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked8.Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty9.Serves food and beverages to guests10.Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen 11.Cleansand sanitizes tables and/or counters & seats after guests are finished12.Answers questions relating to menus items13.Explains how various menu items are prepared, cooking methods and ingredients14.Takes into consideration any special request and dietary issues made by the guest15.Provides general property information16.Offers warm and sincere welcome/farewell for all guests 17.Maintains an up to date working knowledge of all Forum amenities as well as any special events18.Interacts with staff in a professional manner, assisting other departments with necessary information19.Ensures final quality check on food and beverage items prior to serving guests20.Monitors assigned tables for customer satisfaction, quality and additional service21.Addresses any guest issue promptly and with high concern22.Provides assistance to other event and restaurant staff as needed23.Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor24.Acts with responsibility towards all company property, supplies and equipment25.Maintains a professional appearance according to the dress code standards26.Remains alert, courteous and helpful to the guests and colleagues at all timesMARGINAL FUNCTIONS: 1.Maintain open communication with management and other employees.2.Be well organized and efficient.3.Respond to any reasonable task as assigned by supervisor or manager.4.Help in other areas of the restaurant, including seating guests.

The Banquet Chef assists the Executive Chef in the management of the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products.   Job Description: - Manage the daily production, preparation and presentation of all food for the hotel's restaurant(s) and food service to ensure a quality, consistent product is produced which conforms to company and brand standards. - Manage staff in the production and preparation areas of the kitchen in order to attract, retain and motivate the associates while providing a safe work environment - Assist with scheduling, training, developing, staff as appropriate - Schedule and manage the maintenance/sanitation of the kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. - Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met/exceeded while quality is maintained/improved. - Assist the Executive Chef in the creation, costing and implementation of seasonal and special menus. - Should assume the responsibilities of the Executive Chef in his/her/their absence. - Comply with attendance rules and be available to work on a regular basis. - Perform any other job related duties as assigned.

The Pool Bartender is responsible for maintaining the bar area on weekends, serving pool patrons at the bar and filling drink orders for the guests.    Take orders for food and beverage in the pool area - Take orders for food and beverage in the pool area - Prepare drinks and serve guests in a friendly and professional manner. - Keep the bar area neat, organized and stocked.

We are looking for a highly motivated and analytical individual to join our team as Banquet Manager.  Banquet Manager is responsible for: hiring, training and directing the banquet staff in servicing all the banquet activities; ensuring a successful function and repeat business.  This is a management position.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   - Manage setup, service, and breakdown of all banquet functions as specified by catering contracts and established departmental standards - Create, monitor, and update scheduling of Banquet associates based upon business needs. - Recruit and train Banquet associates - Establish specific goals and standards of task and performance management practices to fully maximize productivity of Banquet associates - Serve as liaison between FOH Banquet associates and BOH leadership - Foster and maintain relationships with distributors and purveyors - Provide continual support and guidance to the Banquet team - Ensure the completion and return of beverage requisitions at conclusion of event - Oversee the completion of the equipment checklist prior to the day of the event - Perform all administrative duties necessary for the operation of Banquet functions - Coach, counsel, and discipline Banquet associates - Create and deliver feedback and performance reviews of Banquet associates - Ensure the maintenance of proper care and cleanliness of serving equipment - Oversee pre-meeting, assigning stations and duties to servers - Ensure servers take appropriate breaks during events - Adhere to and reinforce all appearance and service standards and procedures - Be proficient in MICROS, Excel, Word, and Silverware - Read and interpret Sales/marketing and Conference/catering contracts for set-up, service, and billing - Work closely with Director of Food & Beverage, Sales/Marketing and Conference/Catering and Team members in meeting and/or exceeding monthly budgetary goals as it relates to expenses and cost percentages to include labor - Accurately complete applicable payroll processes on a daily, weekly, and bi-weekly basis.  This includes calculating and submitting gratuities, tips, and service charges to Director of Finance - Direct and manage the set-up of all equipment, supplies, and/or furniture required for each function - Know and follow county and state ordinances. E.g., Noise, light, etc - Possess basic knowledge for operation of all rental A.V. equipment of the Hotel - Manage and maintain banquet Inventory log of all linen skirting needs for banquet functions.  Monitors all items and keeps them at appropriate PAR levels;  (linen, uniforms, a.v. equipment, chairs, buffet pieces, décor, etc.) - Create and manage post-meeting recaps with Banquet team and applicable departments - Periodically review and update the banquet training manual as needed - Complete and adjust billing for groups - Execute recurring inventories in conjunction with other F&B Managers - Monitor cleanliness of décor, banquet rooms, and storage areas - Attend and participate in regularly scheduled meetings: Banquet, BEO Meeting, Resume Meeting, and Food & Beverage Meeting - Plan and lead Banquet Department Meetings - Attend and participate in daily Standup Meeting, weekly Leadership Meeting, and weekly meeting with Catering Office

BASIC FUNCTION:  The Prep Cook positions primary role is to assist the culinary team with a variety of tasks such as food prepping while maintaining a clean organized kitchen and workstation. Responsible for upholding the philosophy and values of the owner and Benchmark Hospitality. Is also responsible for assisting the execution of group events according to event orders and daily operations of the training facility.  Is a role model of our Mission, Core Values, First Priorities, Policies and Procedures.  The Prep Chef is part of a small, core team that helps create and execute a fun and engaging program in an interactive branded environment.  The World of Whirlpool brand in Chicago is the first of its kind.  There is potential for growth on our team and this role.  We’re passionate about making the daily chores of cooking, cleaning, and washing easier while creating an engaging/learning environment for our employees and our guests. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE - 2 - 3 years of restaurant, catering, or hospitality experience, preferred - 1 - 2 years of pastry or bakery experience preferred - High school diploma or equivalent experience/training - Professional knife skills are, required - Culinary school graduate, preferred - Must be at least 21 years old - Meet City and State Food Sanitation Requirements - Ability to operate kitchen power equipment. - Knowledge of soups, sauces, butchery, and cooking techniques. - Ability to transport, handle and/or lift 100 lbs. (NOTE: kitchen equipment & food and non-food items). - Ability to effectively communicate in the English language, i.e., follow written and verbal directions, count accurately, along with must be able to read and write. - A desire to learn, improve, and do your best daily - Passionate about home cooking  - Must be able to stand, walk, and move about for extended periods of time  - Highly detailed oriented and organized  - Friendly and customer-service oriented - Flexible, open-minded, and accommodating ESSENTIAL FUNCTIONS: - Maintain a clean, sanitary, and organized work environment at all times, participate in pre and post shift cleaning. - Accept food deliveries and able to catch quality control concerns on the Executive Chef’s behalf. - Ability to organize, label and store food items properly after accepting deliveries. - Assist with preparing food items according to the Chef’s specifications, along with small kitchen projects like vegetable cutting, meat slicing, etc., as needed.  - Follow proper pre-washing scraping, sorting, and stacking procedures to minimize breakage. - Load dishwasher with dirty dishes as needed. MARIGINAL FUNCTIONS: - Accept food deliveries and able to catch quality control concerns on the Executive Chef’s behalf. - Ability to organize, label and store food items properly after accepting deliveries. - Ability to work any assigned shift/work schedule. - Identify and troubleshoot appliance-related issues and route back to appropriate Whirlpool contacts. - Any other task, written or verbal, assigned by Management. - Assist in other areas of the World of Whirlpool & First Floor Experience Center, as needed. - Adhere to the policies of the kitchen as set forth in the Employee Handbook and report any observed violations to Human Resources. - Maintain the highest level of employee/guest relations. - Maintain a good working relationship with all Departments. - Maintain high energy and positive attitude when working with both staff and guests. - Maintain awareness of unusual circumstances and report them to a manager. - Other duties as directed by the Executive Chef (Benchmark) and The Whirlpool Training Chef

Responsibilities include: •    The ability to follow payroll and key sign-out procedures. •    The ability to keep all guest corridors neat, vacuumed and dusted. •    The ability to clean mirrors, furniture, ash urns, elevators, and doors. •    The ability to inventory and maintain the cleanliness of all linen closets and empty trash. •    The ability to assist the housekeepers as necessary. •    The ability to resupply guest room supplies in the linen closet and armoires daily, as well as  •    The ability to deliver and pick-up guest request items when assigned (i.e. irons, ironing boards). This also includes making up and delivering cribs and rollaways. •    The ability to assist the housekeepers by removing the trash and soiled linen from the guest rooms. •    The ability to deliver linen from the laundry to the floors, including armoires, as needed. •    The ability to spot clean furniture and carpets as instructed. •    The ability to maintain the cleanliness of the stairwells and service elevator areas by sweeping, mopping and dusting the areas. •    The ability to assist in moving beds and furniture as requested. •    The ability to offer assistance to guests when requested or needed. •    The ability to report any maintenance deficiencies to housekeeping. •    The ability to assist in putting on bed skirts, turning mattresses, removing or hanging sheers and drapes. •    The ability to employ proper use and maintenance of all equipment and supplies. •    The ability to respond properly in any hotel emergency or safety situation. •    The ability to complete any project assigned by the Director or Assistant Director of Housekeeping.

JOB SUMMARY We are looking for an individual with a background in Pastry, who can create and exemplify a team spirit, have a “Yes I Can” attitude and inspire team performance, while providing our guests with a delicious finish to their dining experience!   CANDIDATE PROFILE   Education: Pursuing Bachelor’s degree, preferably specializing in Pastry, Culinary Arts, and or related major or equivalent experience is required.   Experience: Must have at least one (1) or more years of related Pastry experience, with experience in Hospitality preferred.   KEY RESPONSIBILTIES The primary responsibilities for the Pastry Cook include but are not limited to:   - Creation of baked goods and desserts. - Prepare a variety of desserts and bread items. - Assist in menu innovation and recipe creation applicable to the menu. - Help to maintain high level of sanitation and safety as set forth by the Pastry Chef. - Maintains consistent high quality product as set forth by the Pastry Chef. - Maintains a positive attitude and professional disposition. - Maintains a full line of communication with supervisors.   JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Ability to work an environment with changing temperatures for long periods of time. - Demonstrated ability to work cohesively with a team. - Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. - Must be able to lift up to 15lbs + on a regular and continuous basis. - Ability to lift, reach, bend and stoop. - Work in a standing position for long periods of time. - Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.   The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 

- Reports to the Director of Events Management - Responsible for all aspects related with the coordination of groups in house that have been assigned by the Director of Catering: Pre- planning with the clients, estimated cost of the program prior to group arrival, up-sells all banquets revenues, executes banquet event orders, group resume, follows up on the day to day coordination of the group. - The Conference Service/Catering Manager provides coordination and servicing of convention, group and local business. - This person acts as a liaison between the meeting planners, social events and hotel staff. - This person participates in arranging and coordinating all meeting and local social events to include weddings and holiday parties. - Details including meeting room set ups, coffee breaks, food and beverage functions, audiovisual needs, group transportation, wedding ceremonies, billing instructions and other special requirements of the group/event. - He/she will also coordinate the set-up and oversees the function space, developing catering contracts, booking post-convention reports, monthly forecasting and more as requested.

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening November 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.   We're looking for a detail-oriented Night Audit Clerk. The Night Audit Clerk will: Assist and oversee all Front Desk/audit functions in an overnight capacity. Be available to oversee the front desk operations during the hours of 11pm to 7am. Balance Food & Beverage outlets. Balance and post the front office accounts. Distribute daily report and others as requested. Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night. Work with staff to resolve guest request. Handle the guest check-in/check-out needs, inquiries and reported problems. Communicate with bellperson/drivers/housekeeping. Be responsible for house/cash bank and deposit keys. Obtain and verify essential guest information; ensure accuracy and completeness of all records. Assign guest rooms on the basis of reservation requirements. Read, maintain and make entries in the Front Desk log book. Check for any guest mail or messages. Inquire as to the guest enjoying their stay. Listen attentively to all guest comments. Thank the guest for staying with us and offer to make any future reservations. Oversee the issue of other department keys and maintain a log showing the time and to whom issued. Ensure the timely delivery of wake-up calls and express checkout bills to the guest. Responsible for knowing hotel emergency procedures. Adhere to all hotel policies and procedures and all changes that may occur. Carry out a reasonable request by management that I am capable of performing. Maintenance of computerized hotel systems. Handling of major guest complaints and disturbances. Training/guidance and advising of night employees. Covering the post of sick and off employees. Responsible for requesting and inventory of supplies for audit staff. Reporting physical, financial and personal miscellaneous discrepancies to management. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel. Handle special project assignments as requested by the Director of Finance or Director of Front Office.

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening November 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.   Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet InterContinental's high standards of quality. The Guest Service Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Opera is a plus but not required. 

The Cook II assists the Cook I and the Chef on Duty in the daily production and fabrication of food products for cafeteria, banquet, Dining Room and Fine Dining Room.   Responsibilities include: - Responsible for the preparation, taste and presentation of all menu items in an advanced capacity on assigned station. Prepare a set par according to distinct levels of business. Must be knowledgeable regarding approved and safe food-handling techniques. Responsible for compliance with Maricopa County Health Dept regulations on assigned station at all times. (i.e.: approved drink containers, utilizing sanitizer, refrigerator temperatures etc.) - Cook and serve all items required by menu, following designated recipes and procedures. Required to work long hours standing in one area and in extreme heat. Must be able to work on slippery surfaces, and work well under pressure. - Break down and thoroughly clean station at the end of a meal and the end of a shift. Avoid waste through the proper preparation and storage of food. - Check with supervisors as to special projects or instructions. - Perform any job related task as directed by supervisor. - Be familiar with Mountain Shadows guidelines and procedures, and conduct yourself accordingly. Always projects a positive attitude and spirit of teamwork. Respects the priorities of others. - May be scheduled to relieve other cooks within the company. - Take the initiative in maintaining a clean, safe and sanitary working environment.

BOSTON HARBOR HOTEL   JOB SUMMARY We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest experience, and exceptional Beyond compare service attitude, for the position of Assistant Food & Beverage Manager at the Rowes Wharf Sea Grille. The Assistant Food & Beverage Manager will lead the dining room, and oversee the flawless execution of superior service while ensuring all company policies and standards are met.   CANDIDATE PROFILE Education: Bachelor’s degree, preferably specializing in Hospitality, Food & Beverage and or equivalent experience is required.   Experience: Must have at least two (2) or more years of strong Food & Beverage Supervisory and/or Management experience in a Full-Service Restaurant, with previous experience in a Luxury Environment preferred, or other related/equivalent field may be considered.   Licenses or Certificates Preferably TIPS and ServSafe Certification   KEY RESPONSIBILTIES The primary responsibilities for the Assistant Food & Beverage Manager will include but are not limited to: - Assist the Restaurant Manager in leading the daily operations of the restaurant, while directing the day-to-day activities and assignments of the Front and Heart of the House staff. - Organize and assist with conducting pre-shift and departmental meetings, communicating information to the team members, such as house count and menu changes. - Assist with scheduling team members, therefore proper coverage is maintained to uphold service levels. - Work seamlessly, collaboratively and in tandem with both the Restaurant General Manager Restaurant Manager to create memorable dining experiences for our guests. - Accurately execute all policies with improvement to quality, service and operations. - Engage in ongoing development of Front of the House staff while holding the team accountable for performance and maintaining standards. - Achieve quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, complaints and/or requests. - Promote teamwork and quality service through daily communication and coordination with other departments. - Ensure consistent adherence to Forbes Five-Star service and Boston Harbor Hotel brand standards, while elevating product and service. - Must be present on the floor during peak business periods, to ensure guest satisfaction - Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible. - Create an environment of engagement for team members, while being a liaison between team members and management. - Assist the Restaurant Manager with special projects as assigned.   JOB QUALIFICATIONS In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:   - Requires a working knowledge of Full-Service Restaurant operations as well as luxury core standards, and standard operating procedures. - Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment. - Demonstrated ability to work with maximum efficiency, accuracy and attention to detail. - Ability to effectively lead and work cohesively as part of a team. - Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. - Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. - Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. - Must have experience in all Microsoft Office and industry relevant systems such as Micros.   The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 

As the Outlets Manager, you would be responsible for directing and organizing the activities and services of the hotel’s food and beverage outlets (restaurant, bar, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.  The Outlets Manager will report to the Director of Food & Beverage and will work closely with Executive Chef to achieve high score of food and service quality.   Specifically, you would be responsible for performing the following tasks to the highest standards:   - Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation - Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward - Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly - Ensure compliance with health, safety, sanitation and alcohol awareness standards - Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue - Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events - Recruit, interview and train team members

The Chief Engineer oversees all aspects of hotel maintenance, including public space, guest rooms, kitchen and outlets, hotel equipment, preventive-maintenance programs, HVAC, plumbing, electrical, etc. Position is involved in OSHA training and other compliance requirements, as well as life-safety systems and procedures.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor