Pyramid Global Hospitality

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Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 4 days ago(2/19/2024 3:35 PM)
We are looking for a diligent night auditor to join our hotel staff. You will be responsible for bookkeeping and keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift. To be successful as a night auditor, you should have excellent attention to detail, financial savvy, and a strong aptitude for customer service. Top candidates will be able to manage their time wisely, in order to properly prioritize their various duties. Night Auditor Responsibilities: - Keeping hotel financial records in order. - Processing invoices, transactions, room charges, refunds, etc. - Preparing and distributing employee checks. - Verifying that all accounts are balanced and supported by documentation. - Checking guests in and out of the hotel. - Responding to guests' needs, requests, and complaints. - Answering the phone and making reservations. - Summarizing each night's operations and listing any follow-up tasks for management. - Following End of Day procedures. Night Auditor Requirements: - High school diploma. - Past experience in customer service or hospitality. - Experience with accounting procedures and administrative tasks. - Proficiency with computers. - Analytical mind, with strong attention to detail and an affinity for numbers. - Good organizational and time-management skills. - Self-motivated, proactive work ethic. - Strong aptitude for customer service.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Accounting
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 4 days ago(2/19/2024 2:50 PM)
We are looking for a reliable and friendly room attendant to join our hospitality team in order to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner. To be successful as a room attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards. Room Attendant Responsibilities: - Greeting guests and responding to queries. - Changing bed linen and making beds. - Replacing used towels and other bathroom amenities, such as shampoo and soap. - Sweeping and mopping floors. - Vacuuming carpets. - Dusting and polishing furniture. - Emptying trash containers and ashtrays. - Restocking beverages and food items in the minibar. - Cleaning public areas, such as corridors. - Reporting any technical issues and maintenance needs. - Updating status of guest rooms on assignment sheet. - Returning and restocking cleaning cart at shift end. Room Attendant Requirements: - High school diploma, preferred. - Previous guest service and/or housekeeping experience. - Experience using industrial cleaning equipment and products. - Flexible working hours. - Ability to work with little or no supervision while meeting high-performance standards. - Physical mobility and stamina. - Ability to follow instructions. - Professional and polite.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 4 days ago(2/19/2024 1:33 PM)
We are looking for a supervisor who will be in charge of managing one of our working shifts. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. You will be expected to keep records and produce reports that will be used to review team performance. In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence. Previous leadership experience is a plus. Supervisor Responsibilities: - Making sure employees that report to you meet performance expectations. - Giving instructions or orders to subordinate employees. - Ensuring that the work environment is safe, secure and healthy. - Meeting deadlines. - Approving work hours. - Ensure great customer service at all levels. Supervisor Requirements: - Previous leadership experience. - Excellent communication skills. - Eye for detail and accuracy. - Reliable, with high integrity and strong work ethic. - Ability to work as part of a team. - Professional appearance and attitude. - Computer literacy. - Proactive organizational skills. - High school diploma. - Ability to keep a positive attitude in a fast-paced environment.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 7 days ago(2/16/2024 5:59 PM)
• Greeting customers as they walk into the restaurant • Helping guests with reservations and guiding them to their table • Giving guests accurate wait time estimates and seating them in the waiting area • Providing customers with menus and answering any initial questions they may have • Optimizing seating at different tables to ensure even workload for wait staff • Answering phones and scheduling reservations with large parties
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 7 days ago(2/16/2024 5:58 PM)
• Greeting customers as they walk into the restaurant • Helping guests with reservations and guiding them to their table • Giving guests accurate wait time estimates and seating them in the waiting area • Providing customers with menus and answering any initial questions they may have • Optimizing seating at different tables to ensure even workload for wait staff • Answering phones and scheduling reservations with large parties
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 4 days ago(2/19/2024 4:31 PM)
We are looking for a server who will be responsible for taking orders from and serving food to customers. Duties will mostly include taking food and drink orders and writing them down on order slips, and ensuring that tables are served properly and that all payments are collected. To succeed in this role, you will need to have a positive attitude and the ability to work well under pressure with bussers, cooks, and other staff. Previous work experience involving customer service in a fast-paced environment is greatly desired. Server Responsibilities: - Take food and drink orders from customers accurately and with a positive attitude. - Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. - Engage with customers in a friendly manner. - Knowledge of the menu, with the ability to make suggestions. - Ensure tables are enjoying their meals and take action to correct any problems. - Collect payments from tables. - Prepare checks that itemize and total meal costs and sales taxes. - Help food preparation staff when necessary. Server Requirements: - Experience providing excellent customer service in a fast-paced environment. - A positive attitude and ability to work well under pressure with bussers, cooks, and other staff. - Able to perform high-quality work while unsupervised. - Able to handle money accurately and operate a point-of-sale system. - High school diploma. - Ability to work in a fast-paced work environment and deliver orders in a timely manner.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 1 week ago(2/16/2024 10:39 AM)
Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings and other food items prepared in the broiler and saute stations, as well as the grill and other stations as needed.     ESSENTIAL FUNCTIONS:   Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for sauteing, in the preparation of all menu items.   Ensures daily production chart is properly filled out to standards.        Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size.        Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.        Ability to read and perform Use Record Specifications.        Ensure all equipment in working areas is clean and in proper working condition.        Practice Teamwork" and "Clean as you go" policies.        Prepares requisition for supplies and food items for production in the work station. Reads and employs math skills to appropriately prepare items according to recipes
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 2 weeks ago(2/8/2024 4:07 PM)
We are looking for a dedicated, organized dishwasher who enjoys working as part of a team in a fast-paced culinary environment. The dishwasher’s duties include removing soiled plates and flatware from tables, washing them thoroughly, and resetting tables in preparation for the next party. They may also restock items, unload delivery trucks, help prepare cook stations, clean appliances and machines, empty and clean trash receptacles, and other duties, as needed. To be successful as a dishwasher, you should be a committed, communicative team player with excellent time management skills. You should be able to prioritize tasks in a busy setting and adhere to all food safety regulations and procedures. Dishwasher Responsibilities: - Ensuring the availability of clean dishes by bussing tables, washing dishes, pots, pans, and flatware, and resetting dining areas. - Preparing dining areas and kitchen for next shift by cleaning and restocking dining areas and cook stations. - Cleaning machines and appliances used in the kitchen, such as coffee makers, pots, and pans, mixers, etc. - Unloading and storing deliveries. - Sweeping and mopping floors, especially in the event that items are broken or spilled. - Taking out the trash and rinsing garbage cans. - Supporting other restaurant staff members by assisting with other tasks, as needed. - Reporting kitchen accidents or violations of food safety codes and procedures.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Stewarding
Position Type
Regular Part Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 2 weeks ago(2/8/2024 1:31 PM)
• Deliver food orders to customers quickly and accurately • Uphold sanitation and food safety principles • Bus tables by removing dirty dishes and trash • Check in with customers to ensure their experience is satisfactory • Relay reports of customer satisfaction to the management and relevant parties • Ensure patrons have all the appropriate tableware they need to properly enjoy their food • Assist setting up tables before service with appropriate utensils, napkins and decorations • Handle various impromptu requests from customers
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 2 weeks ago(2/8/2024 12:27 PM)
- Demonstrate your ability to be a team player. - Run food to table in a timely and efficient manner. - Set up and clear tables, stock all service stations and assist servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all service-ware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. - Attend monthly departmental meetings. - Follow proper standards and etiquette for room service deliveries. - Memorize table numbers and seat numbers of the dining room and bar. - Follow opening & closing side work sheet for food runner position Demonstrate Superior Team Work Skills- this position interfaces with many different members of the team.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 3 weeks ago(2/5/2024 3:03 PM)
We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills. - Assisting in the housekeeping department to clean common areas - Repairing and replacing malfunctioned units and furniture - Responding to guest's requests and inquiries - Flexibility to multi-task - Coordinating with other personnel for concerns and guests' assistance
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 1 month ago(1/24/2024 11:26 AM)
   If applying on Indeed or another 3rd party service please make sure that you go directly to our website to submit your application Job Openings at Pyramid Global Hospitality (icims.com)    Nestled in the heart of vibrant New Orleans, The Old No. 77 Hotel seamlessly blends historic charm with modern comfort. Each uniquely designed room reflects the city's spirit, with exposed brick walls and artful touches. Our inviting interiors exude a sense of belonging, while our dining venue showcases innovative, Creole-Caribbean flavors. At the bar, expertly crafted cocktails and lively conversations flow. Whether you're here for leisure, business, or cultural exploration, The Old No. 77 Hotel warmly welcomes you to experience the soul of the Crescent City.   Overview Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: · Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. · Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make an appropriate selection of rooms based on guests’ needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. · Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make changes and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. · Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. · Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. · Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues. · Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests’ challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 1 month ago(1/23/2024 12:33 PM)
We are looking to hire a housekeeper to join our cleaning team. You will be responsible for cleaning rooms and common areas, disposing of trash, changing beds, and notifying maintenance of any issues. You should be able to lift 25 pounds and have an eye for cleanliness. Housekeeper Responsibilities: - Keeping facilities and common areas clean and maintained. - Vacuuming, sweeping, and mopping floors. - Cleaning and stocking restrooms. - Cleaning up spills with appropriate equipment. - Notifying managers of necessary repairs. - Collecting and disposing of trash. - Assisting guests when necessary. - Keeping the linen room stocked. - Properly cleaning upholstered furniture. Housekeeper Requirements: - Ability to manage your time efficiently. - Work well unsupervised. - Ability to lift at least 25 pounds. - Handle basic maintenance and cleaning. - High school diploma. - Ability to maintain a professional appearance and interact positively with hotel guests. - Hard worker.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 1 month ago(1/15/2024 11:06 AM)
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name The Old 77 Hotel and Chandlery
Posted Date 2 months ago(12/26/2023 3:18 PM)
- Defining and implementing front desk objectives and procedures. - Hiring and training staff and managing the shift schedules. - Tending to guests' complaints and questions and providing exceptional customer service. - Ensuring that the front desk and reception area is kept clean and organized. - Maintaining front desk office supplies and equipment. - Managing budgets, records, and contracts. - Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. - Conducting performance reviews with the front desk staff. - Generating reports and feedback for presentation to the general manager. - Performing administrative duties such as filing and updating records, among others, as needed.
Location
US-LA-New Orleans
Location : Brand
Independent
Location : Property Name Linked
The Old 77 Hotel and Chandlery
Company Name
Pyramid Global Hospitality
Department
Front Office
Position Type
Regular Full Time