Pyramid Global Hospitality

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Hotel/Resort Name The Abbey Resort
Posted Date 21 hours ago(2/22/2024 5:32 PM)
What you will have an opportunity to do:   The Controller will oversee the Accounting department for the resort and condominium homeowners association, in conjunction with the Director of Finance, and maintain accounting standards within established policies and procedures.   Your Role:  - Maintain and secure assets, minimizing outstanding receivables and investments inventories. - Prepare in conjunction with General Manager and Department Heads, all operational budgets. - Weekly and monthly direction and management of Forecasting ensuring a targeted margin of accuracy. - Work with department managers/directors, guiding them to support forecasting process and annual budget process. - Prepare cash flow forecast on a monthly basis. - Responsible for cash handling through administration of process, banks, audits and any related technology to account for cash. - Oversee preparation of accurate and timely monthly financial statements for two resort related entities. - Develop and maintain internal controls in all departments. - Maintain all contracts, leases and other legal and financial records. - Implement and support property operating policies and procedures. - Operate in compliance with all local, state and federal laws and government regulations. - Ensure property is in compliance with Management Contract. - Assist in development of Risk Management program. Maintain insurance (general liability, property and Worker’s Compensation) programs. - Coordinate all financial audits by outside concerns. - Coordinate all internal financial training and development of department heads and managers. - Function as financial advisor for any on-going special projects, including major repairs, renovations or additions to the existing facilities or operations. - Prepare periodic presentations at owner’s meetings and condominium association related meetings. - Work with the Sales Department to develop programs and procedures to maximize the Property’s revenue. - Respond to any reasonable task assigned by Director of Finance, General Manager, property ownership and regional/corporate management company representatives. - Attend and conduct meetings as required both within the department and within the hotel - organizational structure. - Ensure effective solution oriented communication within the department and with other operation department   ENVIRONMENT: Inside well lit office environment. Comfortable ventilation.  
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Accounting
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 22 hours ago(2/22/2024 4:39 PM)
What you will have an opportunity to do:   We are looking for a highly motivated individual to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests whether they arrive for the first time or the hundredth time and throughout their stay with us. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.    By assisting guests with world-class service, you can earn GREAT tips & gratuities! If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Provide exceptional customer service by being engaging and taking sincere interest. - Interacts with all guests. The Guest Services Attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel. - Valet vehicles for overnight guests as well as event attendees and monitor the valet parking lot and boat trailer section. - Guide guests who will be self-parking - You will be escorting and orienting the guest to the front desk for check-in. - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will not hesitate to step in and open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized. - "Be the difference" with all guest and employees to make memorable experiences during their time here.   Your Environment: Varied indoor and outdoor environment and vehicle type settings with all weather conditions.  Indoor lobby setting as well as outdoor podium and/or office setting. Standing behind a high desk and constant walking on hard surface flooring, grass, pavement.
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 2 days ago(2/21/2024 2:26 PM)
What you will have an opportunity to do:   Front Desk Agents play an integral role in ensuring that each of our customers have exceptional stay experience. Front Desk Agents are responsible for positive guest interactions while interacting with guests in a friendly and efficient manner. They must also be knowledgeable on providing guest room information, resort information, special events happening at the resort and the area to guests at all times. Front Desk Agents are expected to be attentive to our Guests' needs, making them feel welcomed, comfortable, important and relaxed in a very formal manner.   If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.   Your Environment:  Well lit, temperature controlled, indoor lobby setting. Standing behind a high desk on hard surface flooring.
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Front Office
Position Type
TBD
Hotel/Resort Name The Abbey Resort
Posted Date 4 days ago(2/19/2024 4:17 PM)
What you will have an opportunity to do:   We are looking for a highly engaging, compassionate, customer focused individual to join our Human Resources team as a Housing Coordinator. The successful candidate for this role is engaging, full of energy, compassionate, and is open to learning and leading by example, responds in a professional and courteous manner to guests, team, and participants living out at Lake Geneva Hospitality Academy (LGHA), as well as being there to support the team both personally and professionally. The Housing Coordinator is responsible for supporting a variety of duties within the Human Resources department including, but not limited to customer service, tracking, reporting, filing, assisting with the housing operation as well as special projects. Your Role: - Greet participants and provide them with information regarding the housing process.  - Greet employees and provide timely and professional customer service regarding inquiries and requests. - Manage housing operation include key inventory, room assignments, and inspections. - Complete and turn in all necessary room assignment paperwork when a residents move in and out. - Provide an overview of the rules of living on campus when resident sign the housing agreement. - Coordinate with maintenance and housekeeping to ensure cleanliness of the dorms and cabins. - Inspect rooms when residents move in and out. - Conduct wellness checks of residents - Promotes a sense of engagement and belonging among residents. - Create flyers and communicate activities to residents using Canva. - Provide biweekly/monthly activities on campus for the residents on and off campus. - Coordinate shuttles pick up and drop off from campus to the resort with the rooms team. - Communicate with residents regarding issues with residents, shuttles, and cleanliness of all areas. - Frequently interact with residents on an individual and group basis; listen to concerns and issues, advise on the work travel program. - Must be able to read and interpret policies and guidelines to make sound decisions. Your Environment:    Works in all areas of the property, both indoors and outdoors possible in inclement weather. Variety of surfaces.
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Human Resources
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 4 days ago(2/19/2024 3:35 PM)
What you will have an opportunity to do: Housekeeping Supervisors play an integral role in ensuring that each of our customers have exceptional overnight experiences in their guest rooms. Supervisors are responsible for positive guest interactions on the floors and handling any issues in a friendly and efficient manner. They must also be knowledgeable on providing immaculate cleanliness in all guest rooms prior to guests checking in and those staying over, making them feel welcomed.   BASIC FUNCTION:   The right person will show interest in providing for guests, both internal and external, they must be passionate about cleaning, providing exceptional customer service, and should thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will also have a friendly, outgoing disposition and previous experience working as a Supervisor in a bustling, fast-paced resort. - Oversee the performance and cleaning standards of assigned housekeepers. - Inspect all Guest Rooms with your fellow Supervisors. - Assist and supervise staff. - Prioritize and direct work of staff. - Responsible for the training of employees. - Update room statuses throughout the day on the hotel computer system. - Responsible for the care and cleanliness of all areas of responsibility. - Evaluate performance of staff. - Report deficiencies and maintenance requirements. - Remain alert, courteous and helpful to guests and co-workers at all times. - The ability to work at least a 40-hour work week - The ability to communicate, write and speak English. - Perform other related duties as requested by Executive Housekeeper or Housekeeping Manager. - Assist all other departments as needed to ensure the success of the overall operation of the property. - Any other reasonable tasks as assigned. - Required to perform other tasks and duties as assigned. - Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT:   Indoor work with hard and carpeted surfaces. Occasional outdoor work. Regulated ventilation and indoor temperature. Artificial lighting throughout the building.
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/8/2024 5:27 PM)
What you will have an opportunity to do:   The Receiving Agent performs professional work and deliveries, in support of all Food and Beverage Departments and other resort departments, of multiple items/activities to include receiving goods to maintain and/or support programs, projects and data entry. They shall strive to provide exceptional service to both internal and external guests at all times.   Your Role: - Coordinate traffic logistics of loading dock area. - Receive and log incoming deliveries / outgoing returns & pickups per department requirements and/or BEO/Vendor/Dept Manager written request. - Verify deliveries are per specifications and quality levels. - Alert management and seek advisement regarding any shortages in expected deliveries, unmatched invoices and other questionable circumstances. - Sign and code invoices per department requirements.  - Coordinates activity, organization, sanitation and cleanliness of general storerooms and Food and Beverage (Culinary) storage areas. - Responsible for cleanliness and organization of main loading dock area inside and outside the building. - Help to resolve problems when things aren’t quite right. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Coordinate daily with Purchasing Manager. - Assist other departments as needed.   Your Environment:  Controlled indoor temperatures, could experience high temperatures and high humidity to freezing temperatures during various seasons of the year due to logistics of loading dock area and work done in walk-in coolers/freezers.  Varied volume levels based on storeroom and loading dock activity levels.  Standing and walking on hard surface flooring, possibility for wet floors, grass, pool deck and carpet - non-slip shoes a must!  Strongly recommend that shoes have safety toe feature.
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/8/2024 4:43 PM)
What you will have an opportunity to do:   The Spa Coordinator assists the Spa Director/Assistant Spa Director and Spa Group Sales Coordinator with confirming spa appointments, creating itineraries, developing spa receptionist job duty and team project lists, monthly inventory including all relevant spa supplies etc., as well as assisting in running a smooth and efficient department.    The Spa Coordinator at the Abbey Resort plays an integral role in ensuring that each of our guests have an exceptional spa experience.  In addition, knowing and performing all front desk and spa attendant duties, the Spa Coordinator assists the Spa Director/Asst. Spa Director in coordinating the training, and monitoring of duties and quality of work for front desk staff. They are responsible to uphold standards of customer service set by the company along with making reservations, checking in and billing of guests, retail objectives and the operations of the spa facilities.   Your Role:  - Assists with and coordinates training of spa desk receptionists in all areas of their job description, including SMS Host and POS. - Covers spa front desk and spa attendant shifts when necessary. - Assists the Spa Group Sales Coordinator with group scheduling, activities, and meetings. - Closely monitors all spa operational inventory, weekly checklists, and submission of orders. - Sends out spa confirmations along with pertinent spa information, menus. - Assists the Spa Group Sales Coordinator with spa memberships, updating member lists and cards. - Assists the Spa Director and other management with administrative duties as assigned. - Assists the Spa Group Sales Coordinator in marketing and promoting the Spa, including membership events. - Attends monthly safety meetings and ensure all equipment is working and functional. - Required to perform other tasks and duties as assigned. - Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours. - Responds to any reasonable tasks assigned by the Spa Director/Assistant Spa Director. Environment:    Varied indoor temperatures including high humidity and warm temperatures in the Atrium pool setting and locker room areas, controlled temperature in most other spa areas, as well as outdoor patio environment.  Overall low volume, relaxing environment with calming scents and sounds.  Standing and walking on hard surface tile flooring, pool deck and carpet - non-slip shoes a must!    
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Spa
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/8/2024 11:49 AM)
What you will have an opportunity to do:   The Executive Chef will oversee all culinary operations of the resort including daily production, preparation, and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable competitive quality products. This includes oversight of the culinary operations for all outlets including the Waterfront Restaurant, 240 West Restaurant, Banquets, In Room Dining, Employee Galley, Pool Gazebo (seasonal) and other special events.   We are looking for an exceptional, driven leader and someone passionate about the culinary arts to oversee our Culinary team.  This individual must be creative, motivated, and a passionate hands-on leader in the kitchen!  Successful candidates for this role will have a proven track record of work with creative menus which reflect seasonal availability based on the concept of the restaurant, responds in a professional and courteous manner to guests and team, and enjoys being a mentor and teacher of the culinary arts supporting their team both personally and professionally.  If you have a passion for the Culinary arts and are looking to join a team where you can share your skills, grow the skills of your team and mentor their careers, then we want you!   Your Role: - You will attract, retain, and motivate the best culinary talent - You will oversee the daily ordering using the current par levels for all outlets, employee cafeteria and banquets. - You may be required to perform any function within the culinary department (cook, steward etc.) - You will conduct daily walk throughs of the kitchen, make recommendations for corrections, repairs, cleanliness concerns and improvements if needed. - You will conduct daily meetings with the team to ensure their preparation, communicating all pertinent information. - You will attend weekly F&B meetings, BEO meetings, leadership meetings, monthly safety meeting and represent the culinary team. - You will be the example that the culinary team follows. - You will manage the finances of the department, analyze, and control costs and manage the budget to achieve a profitable operation. - You will have thorough knowledge of food allergens and handles any guest with food allergies with a high sense of urgency. - You will work with the culinary team to ensure prep sheets are updated and being properly used daily. - You will guide the nightly cleaning of all kitchen areas, follow up with pm stewarding crew to ensure dish area is clean and organized for the following days service. - You will oversee the creation, costing, and implementation of (seasonal) menus and special menus.  Environment:    Indoors with artificial lighting, outdoor environment for events, exposed to high heat temperatures and uneven surfaces. Occasionally exposed to slippery surfaces, loud noises and cold cooler/freezer temperatures.  
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Culinary
Position Type
Regular Full Time
Minimum Salary
USD $115,000.00/Yr.
Maximum Salary
USD $130,000.00/Yr.
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/6/2024 12:28 PM)
What you will have an opportunity to do:   We are looking for a highly engaging, customer focused individual to join our team as a Full Time Food & Beverage Coordinator. The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.   The Food and Beverage Coordinator role provides administrative support and coordinates various functions for all aspects of Food and Beverage operations, including the Food and Beverage Management Team and maintains a close partnership with the Marketing and Event Teams.   Your Role:  - Provides direct administrative support to the Director of Food and Beverage and assists with the management of the Director of Food and Beverage’s calendar and appointments for maximum efficiency. - Provides operational and administrative department support to Food and Beverage managers and departments, may at times include operational coverage. - Works with Marketing Department regarding coordination of Food and Beverage marketing including but not limited to digital advertising, print advertising, social media and specials management. - Coordinates direct completion of menu edits, formatting and production for all Food & Beverage Outlets. - Responsible for communicating updates and changes to Marketing Department regarding Outlet’s menus websites and responsible for maintaining up to date information for all Food & Beverage related materials as directed. - Provides support to Director of Food and Beverage regarding all aspects of Banquet Event Order (BEO) management from creation to completion and execution. - Partners with Executive Chef on Culinary BEOs for purposes of ordering product efficiently and in a timely manner. - Coordinates with leaders and prepares purchase requisitions, expense reports and check requisitions for Food and Beverage Director. - Assists with product / inventory management. Completes Inventory Order Guides for ordering product. - Coordinates and partners with other departments to ensure all Food & Beverage reservations are up to date in the system, including the Reservations for the Private Dining Rooms, and Seasonal Holiday Brunches. - Oversees full cycle coordination and planning of details for each event, including but not limited to, menus, flowers, music, and printed materials. - Attends all Holiday Brunches to coordinate attendance and check in guests, as well as troubleshoot if necessary. - Attends and participates in Food & Beverage meetings, communicates all follow-up items to the Director of Food & Beverage, organizes notes and assists in process improvements. - Assist with other projects as assigned by the Director of Food and Beverage. - Able to sit for extended periods of time at desk or walking and standing up to 8 hours. - Able to lift, push, pull and/or carry up to 50 lbs.   Your Environment:    Controlled indoor temperatures, could experience high temperatures and high humidity or colder when assisting outdoors.  Varied lighting from dim to bright.  Varied volume levels based on work area, i.e., open kitchen area versus closed office area versus full restaurant/banquet area.  Standing and walking on hard surface tile flooring, possibility for wet floors, grass, pool deck and carpet - non-slip shoes a must!  
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/6/2024 12:27 PM)
What you will have an opportunity to do:   We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!  Come join our culinary team as we curate an out of this world lakeside dining experience for our guests.  No matter which culinary outlet you work in – you are sure to be an integral part of a memorable dining experience.  Here’s a ‘nibble’ on what they are all about! Our culinary team may be behind the scenes, but they are front and center in the kitchens prepping and creating a delectable array of soups, salads, appetizers, entrees and desserts.  The Cooks assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.  These individuals will need to show an energetic spirit and passion for the culinary arts, be quick on their feet and willing to lend a hand with an attention to detail and cleanliness.       Your Role: - You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)(baking as applicable) - You will have the opportunity to experience using knives and various kitchen equipment - You will read and recreate recipes - You will be consistent on all food preparation - You will learn how to minimize food waste through cross utilization - You will have the opportunity to work with a world class culinary team - You will create workstations with all needed ingredients and cooking equipment - You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat) - You will keep a sanitized and orderly environment in the kitchen - You will ensure all food and other items are stored properly - You will be responsible for the quality of ingredients If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you! Your Environment:  Controlled indoor temperatures, could experience high temperatures and high humidity to freezing temperatures when cooking and/or working with inventory indoors outdoors and walk-in coolers/freezers.  Varied volume levels based on kitchen activity level.  Standing and walking on hard surface tile flooring, possibility for wet floors, grass, pool deck and carpet - non-slip shoes a must!   
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Culinary
Position Type
TBD
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/7/2024 1:47 PM)
What you will have an opportunity to do:   We are looking for a highly motivated individuals to join our world class Avani Spa team!  The ideal Massage Therapist candidate uses their engaging personality to create a relaxing environment and memorable experiences for our Avani Spa guests.  Your Role: - Greeting clients as they enter the facility and creating a positive experience and tending to their needs during their visit and especially during services - Providing clients with tours and information related to the Facility and its features. - Maintaining updated communication with attendant staff and spa reception team - Perform various types of massage treatments i.e., Swedish, Deep Tissue etc. - Proficiency in all components of massage - Prepare and maintain treatment area supplies daily. - Ensure the privacy of each guest. - Maintain consistent spa inventory - Promote massage and body products. - Attend product knowledge training as required. - On-time attendance and ability to work uninterrupted is required. - Maintain cleanliness of treatment rooms and other Spa areas - "Be the difference" with all guest and employees and do more than just “the norm"   Your Environment:  Varied indoor temperatures including high humidity and warm temperatures in the Atrium pool setting and locker room areas, controlled temperature in treatment rooms and most other spa areas, as well as outdoor patio environment.  Overall low volume, relaxing environment with calming scents and sounds.  Standing and walking on hard surface tile flooring, pool deck and carpet - non-slip shoes a must!   
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Spa
Position Type
TBD
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/6/2024 12:25 PM)
What you will have an opportunity to do:   Come join our Bartending team who has a hand in creating a uniquely exceptional beverage and bar service experience!  No matter what outlet you work in or event you are tending to – you are sure to be part of a memorable guest experience.  Here’s a snapshot of the areas our Bartenders are stationed in:   The Waterfront Restaurant is known for its casual, laid-back vibe.  It’s the perfect place to unwind, either on the patio or indoors.  The restaurant serves lunch and dinner.  It is a family friendly, fun atmosphere by day and enjoyed by customers appreciating live music and cocktails by night.    Bar West is positioned as an up-scale piano type bar with handcrafted signature cocktails and small plates in a casual yet elegant lounge atmosphere.   Banquet Events provide a variety of casual cocktail hours on the patio to formal celebration events in our Ballroom.  Each event is different, based on the groups event request.     Bartenders are the curators of memorable bar service experiences throughout our resort.  They are responsible for quickly and carefully tending to the beverage requests of our guests.  Always the master in beverage arts, our Bartenders are prepared to suggest a variety of options for our guests including our featured cocktail creations.  These individuals must have a keen sense for responsible bartending service, be quick on their feet and have an engaging attitude. Your role: - Greet guests as they arrive or move about the bar area - Someone with knowledge of wine, beer, cocktails, and spirits - Maintains proper and adequate set-up of the bar daily or per event set up - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Someone who can work under pressure in a fast-paced environment. - Be accurate in your product and inventory counts, confirming all special requests and orders. - Work collaboratively with other restaurant, bar and event staff. - Finalize the experience through timely and accurate product delivery and bill presentation (as applicable) - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank at end of shift. - Someone with excellent communication skills. - Someone who can regularly lift 50 pounds.     Your Environment:  Controlled indoor temperatures, could experience high temperatures and high humidity when outdoor delivery or servicing outlets and events.  Varied volume levels based on capacity of outlet or event and entertainment schedule.  Standing and walking on hard surface tile flooring, possibility for wet floors, grass, pool deck and carpet - non-slip shoes a must!   
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Food & Beverage
Position Type
TBD
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/6/2024 12:25 PM)
What you will have an opportunity to do:   Come join our food and beverage team who have the front row seat to amazing culinary creations and curating exceptional guest experiences!  No matter what outlet you work in – you are sure to be part of a memorable dining experience.  Here’s a ‘nibble’ on what they are all about!   Casual dining:The Waterfront Restaurant is known for its casual, laid-back vibe.  It’s the perfect place to unwind, either on the patio or indoors.  The restaurant serves lunch and dinner.  It is a family friendly, fun atmosphere by day and enjoyed by customers appreciating live music and cocktails by night.    Fine dining:240 West is positioned as a locally sourced, handcrafted cuisine in a rustic atmosphere. Our Executive chef works with local growers and producers to bring quality and sustainable ingredients to your table.  Our rustic atmosphere is influenced by wine country, with reclaimed wood beams, rich fabrics and a large stone fireplace.   Bussers are responsible for clearing dinnerware from the tables, will assist servers in delivery of the food, help water tables, restock and reset the dining room for the next guest or shift. At all times, bussers are expected to be attentive to our Guests' needs, making them feel welcomed. Bussers role:   - Clear tables as needed. Reset with proper linen, china, silver and glassware. - Carry trays with unclean dishes to the dish pit. - Provide water and bread throughout the meal to the guest. - Complete opening and closing sidework. - Provide quick and attentive assistance to any mishap in the restaurant. - Keep work area neat and clean. - Be familiar with all property amenities and other restaurants.     Your Environment:  Controlled indoor temperatures, could experience high temperatures and high humidity when outdoor serving for our outlets and events.  Varied volume levels based on capacity of outlet or event and entertainment schedule.  Standing and walking on hard surface tile flooring, possibility for wet floors, grass, pool deck and carpet - non-slip shoes a must!   
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Food & Beverage
Position Type
TBD
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/6/2024 9:10 AM)
What you will have an opportunity to do:     This is a working supervisory role in which leadership, multitasking and strong communication skills are needed.  The Reservations Supervisor ensures that the Reservations Department is promoting quality and service to the guest as well as efficiency and professionalism.  The Supervisor will also act as the Owner Liaison, assisting the owners of the condominiums and villas, as well as the General Manager on various administrative tasks.   - Assist the Reservations Manager, Director of Rooms, General Manager as needed. - Assists Reservations/Owner Liaison Manager with reservations reports and produces the reports based on business needs. - Upsell the property to future and past guests by making reservations daily. - Monitor booking patterns and call volume to assist in proper staffing. - Shift coverage in the event of staff absence. - Troubleshoot all Travel Agency disputes. - Continually training agents in office. - Check Reservations booked for accuracy. - Cancellations are processed and charged appropriately if applicable. - Make certain that all daily functions are executed. - Assist with input on all employee reviews. - Be able to explain the rental program to current owners. - Maintain information on the owner’s web site and set new owners up with id’s and passwords - Transcribe the meeting tapes and agendas - Copies for monthly meetings. - Talk to owners that have Villas on the rental program and possible new rental unit owners - Owner rotation point report to the condo board weekly and the month end reconciliation report also - All owner end of the month reports to include the accounting and reservation reports - Making of all the Owner reservations outside of 24 hours of their arrival on property - Tracking owner stays to ensure that they are complying with the condo declaration and not over the allotted amount of stays. - Become familiar with Group Rooms functions so questions can be answered when Group Rooms Coordinator or Manager is not present. - Provide support to the Front Desk or Bell/Valet/Transportation. - Explain Housekeeping and Engineering charges. - All owner telephone inquires - Performs all other related duties as directed by the General Manager and/or Reservations Manager   ENVIRONMENT:   Indoor shared office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.  
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Reservations
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 3 weeks ago(1/30/2024 4:30 PM)
What you will have an opportunity to do:   This is the perfect opportunity for someone looking to take that next step to start growing their career! This role is responsible for coordinating and executing the marketing strategies and activities of the resort under the direction of the Director of Sales & Marketing and General Manager. The Marketing Associate will execute marketing activities for the property as directed by the Director of Sales & Marketing and General Manager. You will have the opportunity to build creative marketing elements using graphic design skills, launch marketing campaigns and utilize marketing skills to support a marketing plan and the often-changing marketing tactics. This includes internal and external projects. Coordinate initiatives with marketing partners and maintain applicable planning documents.   Your Role: - Use graphic design skills for creative elements such as leisure and group marketing pieces, digital advertising, social media multimedia promotions, direct mail brochures, menu creation and updates, in-hotel promotions digital and signage. - Work with property departments to support their promotion needs including spa and restaurants. - Create and implement local e-mail campaigns. Create and manage content on social media platforms, monitor and respond to comments and messages as the voice of the resort. - Create and promote photo and video content for resort. - Ensure Internet Specials and other promotions are optimized for maximum sales. - Coordinate advertising campaigns as directed by marketing manager or Director of Sales & Marketing. - Coordinate with CRM agency on execution of primary direct marketing initiatives including email and print at the direction of the marketing manager or Director of Sales & Marketing. - Coordinate e-mail capture program in all outlets. - Contribute content and creative for property’s blog as requested. - Manage the resort guest loyalty “Lake Club” program - Plan and manage resort events from beginning to end by coordinating with vendors, creating marketing collateral for event advertising, maintaining online ticket sales, welcoming guests and taking photos at events. - Respond to online guest reviews - Track and order supplies and marketing materials. Your Environment: Indoor office area with carpet. Well lit with good ventilation.
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 1 month ago(1/16/2024 2:08 PM)
What you will have an opportunity to do:   We are looking for a highly responsive, customer focused leader to join our Rooms Division team as Reservations and Owner Liaison Manager. The successful candidate for this role will have a proven track record of detailed customer ‘follow through’, commitment and integrity.  This person will work with their team to provide exceptional service and must be open to learning and leading by example.    This role is responsible to ensure not only they, but their team members conduct themselves in a professional, positive and consistent manner with guests and owners. They must also be knowledgeable of all resort reservation programs, group contracts, parameters of any owner agreements, promotions and packages for our guests. They must be highly responsive, organized, detailed, and reliable to respond to inquiries properly and effectively from owners, potential owners, Resort Senior Leaders, Conference/Event managers, Group Contacts and Sales Managers.   Your Role: - Oversee the functions of Resort Guest Reservations, Group Rooms Reservations and Coordination, and Owner Relations functions and the team members who assist with these responsibilities. - Ensure guests, owners, and groups have an exceptional experience, service, and uphold the parameters of owner programs, agreements, billing needs, group contracts, and group rooming needs. - Build professional and responsive relationships with our owners, including but not limited to providing reports to Resort Senior Leadership and the Association Board, ensuring proper compliance with condo declarations and any necessary material preparation for meetings as directed by Resort Senior Leadership. - Role is privy to confidential and sensitive owner information, necessary to use discretion. - Provide assist for blocking groups in system, generating rate codes, billing set up, booking number and addition follow up. - VIP preparation and inspection details. - Responsible for necessary and timely report running and response to any reports utilizing current systems such as: Delphi, SynXis and SMS Host. - You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.  - You will train, develop and mentor team members, ensuring proper training materials are in place and utilized.  - Implement coaching, career planning and recognition programs for all associates. - Works closely with the other Rooms Division teams, central reservations, potential owners, - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Your Environment:    Well lit, temperature controlled, office setting. Standing in general office area on hard surface carpet or tile flooring.  Walking, sitting and monitoring team operations.  Noise level may vary based on foot traffic and telephone traffic in general office area.      
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Reservations
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 3 weeks ago(1/30/2024 4:21 PM)
What you will have an opportunity to do:   The Social Sales Manager is responsible for facilitating all qualified social group business through administration of assigned responsibilities through sensible delegation and personal attention to detail.   ESSENTIAL FUNCTIONS: - Review, evaluate and respond to inquiries and leads for groups of 10+ peak rooms for on site weddings, off site weddings and other social related programs.  These programs are either in conjunction with an onsite wedding or “rooms only” off site or social room blocks. - Determine rates to propose to clients through the sales business evaluation process including participating in team business evaluation meetings. - Inform prospective clients of room block agreement terms, issue agreement and ensure client completes (signs) agreement and all associated documents. - Manage the room blocks after agreement is signed. - Manage room blocks and cut-off dates. - Maintain account information in Amadeus Advance (prev. Delphi), the sales CRM system. - Most business is “inbound”, however soliciting local market for social business is required. - Rework and maintain old account files and solicit new accounts. - Respond to all correspondence, customer and internal in a timely manner and consistent with departmental standards. Utilize a trace system for reworking and follow up. - Set-up site inspections and conduct in person site inspections to win business and to further aid already confirmed business. - Perform general office duties and assist other personnel, as required. - Maintain a positive working relationship with departments interacting with groups. - Stay abreast of industry trends and make recommendations of changes, which would affect operations. - Maintain accurate sales pipeline forecast (ie. Decision dates and room forecasts). Occasional weekends and evenings based on work load and demand. - Meet sales and activity goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis. - Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. - Perform other related duties as requested by the Director of Sales & Marketing. - Practice safety standards and report unsafe conditions to the Director of Sales & Marketing. - Required to perform other tasks and duties as assigned.    ENVIRONMENT:  indoor office area with carpet.  Well lit with good ventilation.  
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name The Abbey Resort
Posted Date 3 months ago(12/4/2023 1:20 PM)
What you will have an opportunity to do:   Summer jobs and Internships at the lake is what it is all about!!   Summer jobs in a variety of resort areas will for sure make it a summer to remember!!  Check out our areas of opportunity listed below.   Our internships are PAID internships with housing available and no shortage of hours! Our lakeside resort has the ability of hosting multiple interns throughout the year! Our housing is located at the site of a gorgeous retreat center with volleyball nets, basketball courts, nature paths, and so much more!   Spend your internship learning from our team, while enjoying your days off on Geneva Lake, exploring local towns such as Fontana, Lake Geneva, and Williams Bay, and experiencing all that this Southern Wisconsin oasis has to offer.    Our property is flexible and can assist you with whatever your program requires; from simple exposure to the Hospitality field to specified hour requirements, and even structured rotations. We can tailor your experience to your needs! Apply today or reach out to us for further details!   We anticipate various opportunities in the following areas:   - Avani Spa - the only all-service resort on Geneva Lake; Front Desk and day-to-day operations, exposure to marketing and sales. - Culinary/Kitchen - Learn the ropes of back of the house, everything from kitchen preparation, dinner service, events, and stewarding. - Engineering/Grounds - Overall care of our resort property, including building maintenance and systems, pools and outside landscaping. - Food & Beverage - Front of house operations from hosting to bussing to serving and bartending in all guest facing positions. - Guest Services - including Front Desk, Bell Stand, Reservations - Covering all aspects of greeting, checking in/out resort guests. Valet guest vehicles, assist guest with luggage.Responding to inquiry calls of potential resort guests and booking their reservations. - Housekeeping/Rooms - Keeping our resort guest rooms and public areas clean for our guests to enjoy! - Recreation/Activities - Creating and overseeing our guest activities, equipment check out, team building exercises and pool areas. - Human Resources, Admin and Accounting – Learn how the business support areas for the resort function to help you achieve your career goals! Exposure to marketing and sales as well.   Various positions include a variety of shifts. Work on holidays and weekends expected. All positions require individuals to be at least 16 years of age. Some positions may require individuals to be at least 18 years of age.   Apply now and we can talk further about these sensational opportunities!
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Student Opportunities
Position Type
TBD
Hotel/Resort Name The Abbey Resort
Posted Date 2 weeks ago(2/12/2024 3:16 PM)
What you will have an opportunity to do:   Room Attendants play an integral role in ensuring that each of our customers have an exceptional stay in our guest rooms. Room Attendants are responsible for positive guest interactions while tending to guests and their rooms/belongings in a friendly and efficient manner. They must also be knowledgeable on providing exceptional over-night services and proper room cleaning for arrivals for our guests. At all times, Room Attendants are expected to be attentive to our Guests' needs, making them feel welcomed.   The right person will show organizational skills, cleaning standards, customer service, and should thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will also have a friendly, outgoing disposition and previous experience working as a Room Attendant in a bustling, fast-paced setting.   Your Role:   - Complete and ensure the thorough cleanliness of rooms, balconies and room furnishings. - Thorough cleanliness and sanitation of guest bathrooms. - Daily changing of soiled linens on beds and remaking beds following the property standards. - Inspect room linens before placing in rooms and return below standard pieces to Housekeeping. - Keep work cart and chemical caddies orderly and properly stocked at all times. - Proper utilization of equipment supplies and guest amenities. - Strict follow through on lost and found procedures.  No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised. - Responsible care of equipment and machines. - Constant awareness of safety hazards (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and report to Floor Supervisor or the Housekeeping Office. Follow all training procedures set forth in the “Bloodborne Pathogens Program”. - Practice safety standards at all times. - Remain alert, courteous and helpful to guests and co-workers at all times. - Assist other departments as needed.   Your Environment:  Well lit, temperature controlled, resort areas settings.  Mostly indoors, some outside building work as well. Standing and walking on hard surface flooring, sidewalks and paved surfaces, carpeting and grass.  Comfortable shoes a must!
Location
US-WI-Fontana
Location : Brand
Independent
Location : Property Name Linked
The Abbey Resort
Company Name
Pyramid Global Hospitality
Department
Housekeeping
Position Type
TBD