As the Food & Beverage Manager, you would be responsible for directing and organizing the activities and services of the hotel’s food and beverage outlets (restaurant, bar, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.  The Outlets Manager will report to the Director of Food & Beverage and will work closely with Executive Chef to achieve high score of food and service quality.   Specifically, you would be responsible for performing the following tasks to the highest standards:   - Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation - Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward - Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly - Ensure compliance with health, safety, sanitation and alcohol awareness standards - Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue - Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events - Recruit, interview and train team members

The Business Travel Sales Manager is responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability.   We are seeking someone who is comfortable working in a fast-paced environment, is organized and able to multi-task.   Specifically, the Sales Manager would be responsible for performing the following tasks to the highest standards:   - Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc. - Initiate new sales, prospects and qualifies leads and solicits potential clients - Host and entertain clients and maintain client accounts - Conduct property site visits and answer questions - Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s) - Develop sales plans and strategies to meet or exceed established revenue and room night goals - Partner with operations departments to ensure full participation in servicing accounts

The Housekeeping Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the Housekeeping Houseperson is responsible for performing the following tasks to the highest standards: - Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms - Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays - Greet guests in a friendly manner - Report maintenance deficiencies and items in need of repair - Stock and maintain supply rooms, as needed - Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed - Deliver guest requests and assist in cleaning guest rooms, as needed

The Assistant Housekeeper Manager is responsible for assisting the Director of Housekeeping in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the Assistant Housekeeper Manager is responsible for performing the following tasks to the highest standards: - Assist the Director in ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards - Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments - Inspect public areas and guest rooms to ensure compliance with quality assurance standards - Assist the Director in inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation - Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward - Recruit, interview and train team members - Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations

We are looking for a highly motivated, customer focused Bartender to join our team!  The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Greet guests as they arrive or move about the bar area - Maintains proper and adequate set-up of the bar daily - Guide guests on their beverage journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the bar, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation - Requisitioning and stocking of all beer, wine, spirits - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality. - Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control. - Inputs orders into a register at the point of sale and creates a check for each guest - Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Hilton Philadelphia at Penn's Landing's high standards of quality.   The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests’ challenges and follow through to ensure guest satisfaction. - Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.   Supportive Functions:   In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

We have an opening for a Front Office Supervisor to fulfill the crucial role of effective and smooth running of Front Office organization, maintaining customer satisfaction and problem resolutions in an efficient and professional manner.  Responsibilities of the Front Office Supervisor include but are not limited to: - To give a warm welcome to all the guests, especially the VIP's and to provide them with the best possible guest service. - Monitor and review the checklist of all the arrivals and departures. - Use management skills to resolve guest concerns and relocations. - Supervise the operations of the Front Office to ensure an optimal level of service and hospitality is provided to the guests. - Maintain an environment where guest service agents have everything they need to do their job proficiently and take care of customers appropriately. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - To overview and ensure the smooth operation of all the activities of the front office.

Housekeeping Supervisor The Housekeeping Supervisor reports to the Executive Housekeeper and assists in the management of the department. This position requires a varied work schedule (evenings, nights, and weekends). Duties include: the coordinating & supervising of the housekeeping staff, ensuring that the guest rooms, hotel facilities, and public areas meet all standards related to comfort and aesthetics, assisting with scheduling, inspections, inventory control, and revenue forecasting and working closely with other departments. The primary function of the Housekeeping Supervisor is to assist the Executive Housekeeper in the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members.   ESSENTIAL DUTIES AND RESPONSIBILITIES   Guest Service - Maintains guest service as the driving philosophy of the operation - Personally demonstrates a commitment to guest service in responding promptly to guests’ needs - Committed to making every guest is satisfied - Meets or exceeds guest satisfaction measures - Ensures hotel standards and services contribute to the delivery of consistent guest service - Implements and practices guest service initiatives and performs to Hilton Brand Standards   Housekeeping Supervisor Duties - Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue. - Supervise, train, support, and monitor room attendants, turndown attendants, and housemen - Ensure that housekeeping services are completed in a first-class manner. - Provide guests with professional, efficient, prompt and courteous service - Assign daily tasks to the housekeeping staff. - Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required. - Responsible for clear and effective communication between housekeeping and other departments. - Fill in for staff where necessary. - Order supplies as assigned by the Executive Housekeeper. - Report all work orders to engineering/maintenance any and all problems needing repairs. - Create a courteous friendly, professional, work environment through open line of communication. - Ensure compliance with safety and sanitation standard. - Inspect and maintain hotel rooms daily. - Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists). - Assist Executive Housekeeper in maintaining a monthly linen inventory (order as needed). - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Maintain regular attendance in compliance with Pyramid Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

The Position This Executive Level position will oversee all aspects of the Finance/Accounting Department in a centralized environment.  The Director of Finance will report to the General Manager and VP of Finance. Will act as a mentor and be very involved with the day-to-day operations of the hotel and the department. Responsibilities - Effectively manage and communicate cash flow related issues, as required to management and ownership. - Coordinate the completion of all forecasts and budgets as required, with the full and active participation of Executive Team and department managers. - Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives. - Ensure that all balance sheet accounts are reconciled on a timely basis. - Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records. - Direct and/or prepare all financial reports in accordance with the company’s requirements meeting various due dates and deadlines. - Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.  

Principle responsibilities: Responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Essential duties include: Specifically, you would be responsible for performing the following tasks to the highest standards: - Respond to guest requests in a timely, friendly and efficient manner - Ensure knowledge of menu and restaurant promotions and specials - Take guest food and/or beverage orders and input orders in appropriate point-of-sale system - Retrieve and deliver food and beverage orders in a timely manner - Ensure guest satisfaction throughout the meal service - Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times

The Convention Services Manager is responsible for planning, organizing and managing the in-house details for large group and convention booking (e.g., menus, set-up, etc.) Participate in negotiating meetings/functions rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes. Assisting in completion of BEOs for group and local catering. Complete walk through of function space prior to events beginning and complete checklist for each group; both local and groups.   - This person will serve on site group clients in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes. - Must focus on SALT Scores and Meeting planner Surveys. - Maintain & log all client communications in Delphi. It is the responsibility of the Conventions Services Manager to use Delphi to keep in touch with clients through phone calls, emails, letters and personal meetings. - Attend the weekly Revenue Management, Sales and Group Pickup Meetings. - Work closely with the Sales Managers to ensure client satisfaction. - Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client. - Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility. - Generate “thank you” notes to clients with prompt follow up of negative client feedback as necessary. - Able to conduct hotel site inspections and client presentations. - Resourceful skills to provide contemporary set-ups, menus, and functions for groups. - Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus. - Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events. - Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders. - Monitor group room blocks and pick up, generate detailed resumes for the operating departments. - Ability to work with outside vendors to ensure client satisfaction for all events/groups.

The Human Resources Manager is responsible for all Human Resources Team Member related activities. These activities include recruitment, training, performance management, benefits, employee relations, health and safety, and other team-based activities. Specifically, a Human Resources Manager will perform the following tasks to the highest standards: - Initiate recruitment activities, using iCIMS. - Input data into the hotel payroll system and communicate with payroll to ensure accuracy. - Manage all Human Resource administration and onboarding activities. - Support Human Resources activities, including onboarding, work experience program, training materials, and Team Member opinion surveys. - Serve as the point of contact for Team Member issues, advising the Human Resources Director as appropriate. - Work closely with Department Managers to ensure compliance with local ordinances. - Keep current with employment law, human resources policies, and training requirements. - Assist in determining training requirements and support training initiatives. - Lead team member recognition programs and organize Team Member events. - Other duties as assigned.

The Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service.  Specifically, the Room Attendant is responsible for performing the following tasks to the highest standards: - Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming - Change and replenish bed linens, towels and guest amenities, as needed - Perform deep cleaning tasks, as needed - Stock, maintain and transport housekeeping supply cart on a daily basis - Dispose of trash and recyclables - Respond to special guest requests in a timely, friendly and efficient manner - Perform guest turn down service, as needed

The Security Supervisor is responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the Security Supervisor is responsible for performing the following tasks to the highest standards: - Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions - Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property - Promote safe work practices - Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward - Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation - Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner - Perform duties of a Security Officer, as needed

The Maintenance Engineer II will respond to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.   Essential Duties & Responsibilities: - Troubleshoot and perform basic repair on basic equipment (e.g., small pump and motor replacement), plumbing (e.g., mixing valve trouble shooting and sink repair or replacement unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. - Program TV's and perform general housekeeping and engineering-related duties. - Must handle surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. - Use the Lockout/Tag out system in required SOP before performing any related maintenance work. - Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. - Repair or replace PVC copper pipe (including soldering) as needed. - Display the ability to train and mentor others engineers (e.g., Engineer I). - Display ability to perform Engineer on Duty responsibilities, including readings and rounds. - Display the ability to contact and direct contractors in the absence of engineering management. - Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. - Welcome and acknowledge all guests according to company standards anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - Perform other reasonable job duties as requested. - Adhere to quality expectations and standards. - Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. - Other duries as assigned.

Come Grow With Us! Pyramid Global Hospitality is an industry leading and growing global hotel management company. We are seeking a Director of Engineering to grow along with our company, and to be a part of the culture that puts its people first!   We are seeking a driven, motivated leader who knows that being the best means having vision and following through on that vision. This is a highly empowering position requiring high energy. We value forward thinking, progressive and creative personalities.   If you have experience in leading a Maintenance program and team, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!   Specifically, the Director of Engineering will be responsible for the following:   - Provides oversight of the Engineering Maintenance department. - Ensures the working order of all mechanical equipment as well as repair and maintenance of hotel property, outside grounds, hotel equipment, preventative maintenance, and asset protection. - Verifies compliance of Life/Fire safety systems, energy/green initiative systems and management of other engineering work necessary to maintain the property in an efficient condition to ensure the safety and comfort of guests and employees. - Participates in the development and monitoring of budget analysis and capital plans. - Identify staffing needs, coordinates staff and contractors, and oversee the completion of the maintenance needs. - Responsible for training, motivating, and supporting subordinate staff to ensure quality service. - Oversee department labor management; provide supervision according Pyramid Standards - Ensure assignment lists are revised and current at all times to maximize productivity. - Counsels, coaches, disciplines, and documents performance of staff. - Recognizes and rewards superior performance. - Develops and monitors engineering supplies, parts, inventories, and administers the purchase order system. - Review the job performance of all staff within Pyramid Guidelines. - Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up. - Attend and participate in departmental staff meetings, ongoing staff development and training courses as offered by company and facility. - Responds to guest’s maintenance requests and questions and resolves their need efficiently. - Handle special requests from management or projects and perform other duties as assigned.

A Sous Chef with Hilton Hotels and Resorts will assist the Executive Chef with overseeing back-of-house operations of the food and beverage outlets and events and manage a team of cooks. Specifically, you would be responsible for performing the following tasks to the highest standards:   As Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, a Sous Chef would be responsible for performing the following tasks to the highest standards:   Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability.   Create and implement menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward

Principle responsibilities: Responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Essential duties include: Specifically, you would be responsible for performing the following tasks to the highest standards: - Respond to guest requests in a timely, friendly and efficient manner - Ensure knowledge of menu and restaurant promotions and specials - Take guest food and/or beverage orders and input orders in appropriate point-of-sale system - Retrieve and deliver food and beverage orders in a timely manner - Ensure guest satisfaction throughout the meal service - Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times

The Restaurant Greeter will be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service.  Specifically, the Greeter is responsible for performing the following tasks to the highest standards: - Maintain a continuous presence at the host/hostess stand in order to greet guests as they arrive, offers choice of seating, then escorts guests to their table and promptly presents menus. - Demonstrates knowledge of menu, and our restaurants’ internal and external environments.  - Monitor restaurant activity to determine seating and dining flow - Perform opening and closing duties, as needed - Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. - Respond to guest inquiries and requests in a timely, friendly and efficient manner - Assist fellow team members and other departments wherever necessary to maintain positive working relationships

The Restaurant Busperson is responsible for the set up and clearing tables, stocking all service stations and assisting food servers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the busperson would be responsible for performing the following tasks to the highest standards: - Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all serviceware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. Folding napkins for all meal periods throughout the day to maintain an adequate supply. Perform other duties as requested, such as cleaning unexpected spills, or special guest requests, to ensure total guest satisfaction.