We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
- If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
- You will be escorting and orienting the guest to the front desk for check-in.
- You will park and retrieve guests vehicles as requested
- Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
- You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
- Assist lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guest and employees and do more than just “the norm".
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will reach and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will reach and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Cooks assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will read and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Baker assists the Chef in production and fabrication of baked products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. The Baker will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- Follows recipes and/or product directions to prepare items from scratch such as breads, rolls, muffins, biscuits, etc.
- Places products into correctly prepared pans.
- Regulates the drafts and temperatures of the ovens.
- Places items in ovens.
- Removes baked items from ovens and applies appropriate toppings.
- May clean and sanitize workstations and equipment.
- Attends all allergy and foodborne illness in-service training.
- Complies with all company safety and risk management policies and procedures.
- Reports all accidents and injuries in a timely manner.
- Participates in regular safety meetings, safety training and hazard assessments.
- Complies with all Sodexo HACCP policies and procedures.
- Attends training programs (classroom and virtual) as designated.
- May perform other duties and responsibilities as assigned.
We are looking for a highly motivated, and energetic person to join our team as a Employee Cafeteria Attendant! This role is responsible for assisting in delivering a high-quality experience to your fellow team members during their lunch break. This person will be need be high energy, engaging and provide the team members with an experience that will help to recharge them! Someone who is detail oriented, has great communication skills and comfortable with maintaining a clean cafeteria to include wiping tables and counters, mopping, maintaining food quality, and doing dishes. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.
If you enjoy making an impact on people and being a key driver in helping people to deliver great service to our guests, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Maintain a great relationship with all members of the team
- Setting cafeteria for daily requirements, such as beverage, desserts, cold cuts, etc.
- Picking up and ordering food supplies for the cafeteria.
- Serving employees lunch/dinner.
- Ensuring that all tables, chairs and workstations are organized and cleaned. Sweep and mop floor between meals.
- Maintaining proper food temperatures for all food products in the cafeteria.
- Clean dishes in the Employee Dining Room.
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.
We are looking for individuals with great attention to detail to join our Housekeeping team as a Laundry Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest linens. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!
Your Role:
- Engage with guests to ensure their stay is going well
- Work as a team to accomplish the goal of resort/hotel cleanliness
- Laundry duties as required (including washing drying / ironing and folding of all SPI guest rooms linen as well as restaurant/catering linens
- Keep laundry area/ common areas of the property clean and organized
- Daily cleaning of housekeeping and maintenance staff restrooms
- To understand the proper utilization of equipment and chemicals, and the knowledge of appropriate safety procedures
- Assist houseman and housekeepers as necessary
- Help maintain a safe work environment
- Always respond in a friendly, helpful manner to other team members.
We are looking for a highly motivated, customer focused Busser to join our team! The Busser is key to a successful operation. This individual is responsible for supporting the service team with delivering memorable hospitality to our guests. As a Busser, it is your responsibility to maintain the cleanliness and organization of the restaurant, working to keep the serving stations filled, clearing, and cleaning tables, and keeping the restaurant clean. This individual will need to be quick on your feet and have an engaging attitude.
This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Greet guests as they arrive or move about the restaurant area
- Maintains proper and adequate set-up of the server stations
- Assist the servers in maintaining clean available tables for arriving guests
- Assist servers with continual service details
- Maintain the cleanliness of the restaurant area
- Be the master of the restaurant, understanding the details of the operation
- Work collaboratively with other restaurant servers and kitchen/bar staff
We are looking for a highly motivated, customer focused Host to join our team! The Host is key to a successful operation. This individual is responsible for greeting each guest as they arrive to the restaurant. They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude.
This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Greet guests as they arrive or move about the restaurant area
- Monitoring the open dining sections of the restaurant for empty and cleaned tables
- Estimating wait times for guests and monitoring the guest waiting list
- Ensuring that the needs of the guests are met while they are waiting.
- Answering the telephone, booking reservations and moving tables together to accommodate large parties.
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.
We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!
Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.
Your Role:
- Engage with guests to ensure their stay is going well
- Work as a team to accomplish the goal of resort/hotel cleanliness
- Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen.
- Pickup clean linen and refill the par stock of linen on each floor pantry.
- Deliver towels, cribs, cots and other items to the guest rooms on requests.
- Perform duties of room attendant when necessary.
- Refill the par stock of guest amenities and supplies on each floor pantry.
- Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms.
- Clean all public areas in the prescribed manner while following department standard operating procedures.
- Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.
- Always respond in a friendly, helpful manner to guests and other team members.
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.
We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!
Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.
Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.
Your Role:
- Engage with guests to ensure their stay is going well
- Work as a team to accomplish the goal of resort/hotel cleanliness
- Keep work cart orderly and properly stocked
- Proper utilization of equipment supplies and guest amenities
- Thorough cleanliness and sanitation of assigned guest areas
- Daily changing and inspection of linens and towels, following the standards set forth in the Green Program
- Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found
- Respect for guests’ property should always be exercised
- Responsible care of equipment
- Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms
- Remain alert, courteous, and helpful to the guests and co-workers always
- Perform other related duties as requested by Floor Supervisor
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Maintain house bank.
- Generate, Print and distribute daily and weekly reports
- Ensure the Night Audit procedures are followed with great attention to detail
- Communicate all pertinent information to manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Cook assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will read and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients
Make a historic career move and join our family!
A Historic Hotel of America, The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community, celebrating over 90 years of history!
We are currently seeking an outgoing, highly organized, detail oriented, Spanish
Speaking Human Resources Coordinator to join our team!
We offer full time employees the following benefits:
- One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry
- Company Paid Life & AD&D Insurance
- 401K Match
- Bonus Program
- Paid Time Off
- Free Employee Meals
- Discounts on Travel, Golf, Tennis, Spa, Restaurants, Hotel Rooms and more
POSITION PURPOSE
This position is responsible for coordinating the clerical procedures in the Human Resources office, providing administrative support, and completing special projects while ensuring confidentiality.
*Spanish Bilingual
- Maintain complete knowledge of and comply with all resort, departmental policies, service procedures and standards.
- Greet all individuals arriving at office, anticipate and assist promptly with their needs. Resolve employee requests, ensuring employee satisfaction and positive relations.
- Assist with translations of material & verbal interactions in Spanish.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Set up department with necessary supplies and resource materials by completing supply requisitions and submit to Manager.
- Coordinate service repairs and supplies for office equipment, ensuring minimal costs.
- Prepare invoices, P.O’s and check requests as needed.
- Check the Confidential and Suggestion box on a daily basis, as well as maintain the HR forms wall.
- Retrieve and distribute departmental mail and faxes, process requests for overnight mail and other delivery/messenger services.
- Type correspondence, memos, reports, respond to requests for employment verification and make photocopies as needed.
- Assist Regional Human Resources Director and Assistant Human Resources Manager with special projects as needed.
- Maintain a current manual on all departmental forms and form letters with instructions.
- Maintain accurate trace files and accurate and complete employee files through filing all paperwork in a timely basis.
- Prepare monthly employee birthday & anniversary list, distribute flyer, upload information to the monitor in the cafeteria and create/distribute cards.
- Post, copy, e-mail, and fax job openings and add to recruiting contact list.
- Conduct and collect all reference checks, drug test, background check and employment verification.
- Conduct the new hire process (first new hire process paperwork, orientation program paperwork, nametag, I-9 verification, Food Handler’s Card etc.). Ensure sufficient amount of offer packs and new hire packs are available at all time.
- Conduct the exit process (paperwork, uniform collection, exit interview)
- Maintain all the bulletin boards in hallway and the cafeteria. Print, post and place on teleprompter all customer service comments.
- Organize the monthly “Stellar Performer” employee recognition program & “Manager/Supervisor of the Quarter” nominees and awards.
- Maintain and track all Food Handlers Cards and I-9’s that have and expiration/follow up date and send email to department managers, once they are about to expire.
- Process Wigwam Friends & Family reservations and employee Pyramid Hotel Group room reservations.
- Process employee orders for Shoes for Crews.
- Order and maintain discount movie tickets.
- Other duties as required/assigned
We are looking for a highly motivated, customer focused Restaurant Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Prepare the restaurant pre-shift for the service ahead
- Greet guests as they arrive or move about the restaurant
- Guide guests on their culinary journey through descriptive selling of the menu
- Be accurate in your order taking, confirming all special requests
- Be the master of the menu, understanding the details to enhance the conversation
- Work collaboratively with other restaurant servers and kitchen/bar staff
- Assist guests who have concerns to guide them to a resolution that leaves them happy
- Finalize the experience through timely and accurate bill presentation
We are looking for a highly motivated, customer focused Busser to join our team! The Busser is key to a successful operation. This individual is responsible for supporting the service team with delivering memorable hospitality to our guests. As a Busser, it is your responsibility to maintain the cleanliness and organization of the restaurant, working to keep the serving stations filled, clearing, and cleaning tables, and keeping the restaurant clean. This individual will need to be quick on your feet and have an engaging attitude.
This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Greet guests as they arrive or move about the restaurant area
- Maintains proper and adequate set-up of the server stations
- Assist the servers in maintaining clean available tables for arriving guests
- Assist servers with continual service details
- Maintain the cleanliness of the restaurant area
- Be the master of the restaurant, understanding the details of the operation
- Work collaboratively with other restaurant servers and kitchen/bar staff
We are looking for a highly motivated, customer focused Busser to join our team! The Busser is key to a successful operation. This individual is responsible for supporting the service team with delivering memorable hospitality to our guests. As a Busser, it is your responsibility to maintain the cleanliness and organization of the restaurant, working to keep the serving stations filled, clearing, and cleaning tables, and keeping the restaurant clean. This individual will need to be quick on your feet and have an engaging attitude.
This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Greet guests as they arrive or move about the restaurant area
- Maintains proper and adequate set-up of the server stations
- Assist the servers in maintaining clean available tables for arriving guests
- Assist servers with continual service details
- Maintain the cleanliness of the restaurant area
- Be the master of the restaurant, understanding the details of the operation
- Work collaboratively with other restaurant servers and kitchen/bar staff
We are looking for a highly motivated, customer focused Restaurant Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Prepare the restaurant pre-shift for the service ahead
- Greet guests as they arrive or move about the restaurant
- Guide guests on their culinary journey through descriptive selling of the menu
- Be accurate in your order taking, confirming all special requests
- Be the master of the menu, understanding the details to enhance the conversation
- Work collaboratively with other restaurant servers and kitchen/bar staff
- Assist guests who have concerns to guide them to a resolution that leaves them happy
- Finalize the experience through timely and accurate bill presentation
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will reach and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients