Come be a part of something bigger!     Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:  - Full Time employees have access to Medical and Dental insurance to fit your needs  - Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)   - 401K match (Let us help you build your financial future)  - Companywide Hotel Room Discounts (Who doesn’t love to get away?)  - Paid Time Off  - Employee Assistance Program (We are here to support you and your loved ones)  - Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few  - Many more!       Your Role:  - Efficiently and properly performs all service and sequences of service standards.  - Sets up and breaks down the bar area.  - Performs accurate cash and POS procedures.  - Counts bank on a daily basis.  - Maintains inventory at par levels.  - Greets and acknowledges with a smile guests promptly and in a friendly manner.  - Recognizes repeat guests, welcomes them back.  - Addresses guests by surname whenever possible.  - Prepares and serves drinks according to recipes for guests and servers.  - Ensures standardization and consistent beverage preparation, presentation and quality.  - Responsibility to sell on a consistent basis, while continuing to create new strategies for increasing the check average of each guest.    - Responsible to “up sell” on any given opportunity.  - Retains and maintains complete knowledge of all food and beverage menu items.  - Using the Bar Food menu as another selling tool.  - Checks identification for proof of age when required.  - Builds a rapport with guests while serving them.  - Monitors guest’s drinks and anticipates guest’s needs.  - Provides food service as appropriate.  - Keeps Bar counter clean at all time.  - Ensures proper payment from departing guests.  - Invites and welcomes guests back upon completion of their visit.  - Prepares bar for next shift.  - Performs accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.  - Ensures the order and cleanliness of the bar is in accordance to health and safety regulations.  - Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e. nearby entertainment, stores, hotels, etc.   - Performs all duties and sequences of service in adherence to standards.  - Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times.  - Must have the ability to work a flexible schedule and late hours when necessary.  - Must have the ability to report to work on time and on a regular basis.  - Other duties as assigned. 

Come be a part of something bigger!     Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectivenessthrough, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:  - Full Time employees have access to Medical and Dental insurance to fit your needs  - Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)   - 401K match (Let us help you build your financial future)  - Companywide Hotel Room Discounts (Who doesn’t love to get away?)  - Paid Time Off  - Employee Assistance Program (We are here to support you and your loved ones)  - Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few  - Many more!    Flexible schedules available! We're hiring for both full time and part time positions.   We are looking for a highly motivated individuals to join our Guest Services team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Guest Services Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Provide exceptional customer service by being engaging and taking sincere interest. - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right. - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.

Come be a part of something bigger!     Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectivenessthrough, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:  - Full Time employees have access to Medical and Dental insurance to fit your needs  - Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)   - 401K match (Let us help you build your financial future)  - Companywide Hotel Room Discounts (Who doesn’t love to get away?)  - Paid Time Off  - Employee Assistance Program (We are here to support you and your loved ones)  - Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few  - Many more!    We have an opening for a full-time Front Office Supervisor at the Sentinel Hotel in downtown Portland.   Your role: - Assign work and supervise performance of employees in all Front Desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance and determining room rates and availability.    - Ensure efficient Front Desk operations by employees and adherence to hotel's policies and procedures.  - Function as a liaison between guests and the hotel, while maintaining a prominent level of guest service.  Meet, greet and make guests feel welcomed,respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.  - Perform check-ins and checkouts and room change procedures. Ensure all dates are fully entered into the hotel’s system in accordance with reservation.  - Support and assist team members in handling guest inquiries and requests and in resolving guest complaints  - Function as a liaison between Valet, Front Desk, all other departments, vendors and tenants to ensure a high level of communication and efficient operation.  - Confer and cooperate with other managers to insure coordination of hotel activities.  - Works in concert with department heads to coordinate hotel activities and resolve problems.  - Inspect guest rooms, public areas, and grounds for cleanliness and appearance.  - Observe and monitor staff performance to ensure efficient operations and adherence to hotel’s policies and procedures.  - Act as manager-on-duty at times ensuring consistency of service throughout all hours of operation  - Oversee and develop guest engagement activities and strategies along with department head  - Oversee walk strategies in the event of a sellout and coordinate with sister properties.