The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler�s checks and other forms of payment. Convert foreign currency at current posted rates. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance

We're looking for a detail-oriented Night Audit Clerk. The Night Audit Clerk will: � Assist and oversee all Front Desk/audit functions. a) Balance Food & Beverage outlets. b) Balance and post the front office accounts. c) Distribute daily report and others as requested. Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night. � Work with staff to resolve guest request. � Handle the guest check-in/check-out needs, inquiries and reported problems. � Communicate with bellperson/drivers/housekeeping. � Be responsible for house/cash bank and deposit keys. Obtain and verify essential guest information; ensure accuracy and completeness of all records. Assign guest rooms on the basis of reservation requirements. Read, maintain and make entries in the Front Desk log book. Check for any guest mail or messages. Inquire as to the guest enjoying their stay. Listen attentively to all guest comments. Thank the guest for staying with us and offer to make any future reservations. Oversee the issue of other department keys and maintain a log showing the time and to whom issued. Ensure the timely delivery of wake-up calls and express checkout bills to the guest. Responsible for knowing hotel emergency procedures. Adhere to all hotel policies and procedures and all changes that may occur. Carry out a reasonable request by management that I am capable of performing. Maintenance of computerized hotel systems. Handling of major guest complaints and disturbances. Training/guidance and advising of night employees. Covering the post of sick and off employees. Responsible for requesting and inventory of supplies for audit staff. Reporting physical, financial and personal miscellaneous discrepancies to management. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel. � Handle special project assignments as requested by the Controller.

The Director  of Marketing will be responsible for defining and maintaining the hotel’s brand positioning and driving both transient, group and outlet revenue through ecommerce efforts,public relations and promotional efforts. Executes annual media plans. Coordinates and oversees ad, website and collateral production.This includes negotiating contracts, initiating request for artwork, copywriting, approving artwork, providing follow-up, processing invoices, maintaining the budget and assessing ad effectiveness. Participates in branding discussions and monitors brand cohesiveness through all marketing materials .

The Spa Receptionist is responsible for the reception area which includes greeting guests in a professional and courteous manner. This role responds to telephone and in-person inquiries regarding appointments and reservations information and guest concerns.

We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills.

Essential Job Functions: - Follow front desk policies and procedures as implemented and followed. - Covers shifts as needed - Maintains professional and customer service knowledge by attending educational workshops; reviewing professional publications; and utilizing the club and spa. - Properly open and close health club each day according to Standard Operating Procedures. - Accurately book, change and cancel health club appointments. - Acknowledge and greet everyone who enters and leaves studio facilities. - Provide detailed descriptions of health club classes, packages, services, facility features and hours of operation. - Utilize computers with skill and proficiency. - Maintain a Front Desk Bank. - Answer the phone promptly and use the guest’s name throughout the phone conversation. - Actively promote the treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. - Maintain eye contact when addressing external and internal guests. - Handle guests’ questions and concerns professionally and courteously. - Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. - Maintain a clean; safe, fully stocked and well organized work area. - Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. - Maintain a positive attitude and contribute toward a quality work environment. - Assist in all areas of spa operation as requested by management. - Communicate to management any and all occurrences involving staff or guests in the health club that require attention. - Contributes to team effort by accomplishing related results as needed - Other duties as assigned

The Child care  provides all the necessary primary care for infants, independent and group activities for toddlers and direct supervision of older children in a specific area of the gym. Primary job is to ensure the safety and security of all children while in the Child care program.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 

We are seeking a full-time housekeeper. Candidates should be service minded, energetic and have the ability to work wellin a team environment. Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects. Candidates should apply in person.

OBJECTIVE OF POSITION: Perform massages and body treatments in a safe and professional manner on guests.  The massage therapist will report directly to the Spa Manager. JOB RESPONSIBILITIES: 1. Perform massages and body treatments on guests using safe and professional techniques. 2. Maintain an ample inventory of all products necessary to perform all massages and body treatments including towels, sheets, disposable panties, etc. 3. Maintain a neat and orderly work area consistent with the high standards of the facility. 4. Assist in any and all ways in the spa when not scheduled to perform services. 5. Constantly maintain an up to date knowledge of the personal services performed. 6. Answer all question related to services performed and products used. 7. Perform other related services as assigned by manager. 8. Remain on time for work and appointments. 

Mission of the Role: Responsible for providing a high level of guest service while interacting with members through teaching classes and promoting programs.  Teaching a safe and effective class is the Group Instructor’s primary responsibility.    

We're looking for an Accounts Receivable Clerk. This candidate must be an organized self-starter, innovative and have strong oral and written communication skills. Must have basic knowledge of accounting and computer operations. Must be able to analyze and resolve issues that come up with regard to collections and credit. Must have a Yes I Can attitude. The primary responsibility is to process billing of our clients and guests in timely manner. Essential Duties and Responsibilities: - On a daily basis review the activity in the City Ledger and correct any errors in so far as billing information, charges etc. - Once the City Ledger activity has been reviewed mail out all the bills with in 72 hours guest/group departure.  Bills in excess of $10,000 should be sent by overnight delivery. - Within 10 days of the mailing out the bills a call should be made to the client to verify they received the bill and that they have had a chance to review it.  - Review the On-line credit card system and determine if any responses for charge back queries need to be responded to. - Fulfill all guest requests for copies of folios and or respond to queries about charges on their account. - Maintain proper filing system for all invoices that have been billed out and maintain a call log on file - Prepare month end A/R report i.e., summary of A/R, write-off log and recovery list. - Post payments on a daily basis for all payments received towards outstanding receivables and resolve any disputed amounts in a timely fashion. - Review and do appropriate adjustments to all house accounts, and package codes. - Perform any and all other duties and job assignments delegated by the Controller, Assistant Controller and the Management Staff of the Hotel. Language skills: Must be able to communicate clearly with guests, customers, employees and supervisors. Hours: Must be able to work day or evening shifts, including weekends and holidays, as needed.  Although overtime is not always available, employees must be able to work overtime if business demands require them to. (this is only permitted with manager/supervisor authorization). We are a drug-free workplace; pre-employment drug screen required.  We offer benefits after the 90 day introductory period. FREE Lunch, FREE Parking! EOE/AA

The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. The General Manager: - Directs the total operation of the hotel to maintain established cost and quality standards. - Attains projected revenue and profit levels. - Achieves guests" satisfaction goals and ensures maintenance and security of the hotel's physical assets. - Develops and updates the hotel business plan and monitors financial performance. - Administers company policy and procedures. - Assures staff are recruited, selected, trained, counseled and rewarded to maintain performance standards while "providing service beyond expectations".