Assist all guests at pool facilities and beach with towels, seating, loans/rentals and requests courteously and efficiently, according to standards. Maintain the cleanliness and organization of all supplies, equipment and work areas and ensure guest safety and enjoyment. Monitors and patrols pool facilities/beach and perimeter in order to provide a safe environment for guests and employees and to minimize opportunities for loss or injury.  REPORTS TO:           Recreation Manager   WORK ENVIRONMENT: Pool facilities and service areas.  Pool facilities, service areas, and beach & tram activities Job involves working: - under variable temperature conditions (or extreme heat or cold). - under variable noise levels. - outdoors/indoors. - around fumes and/or odor hazards. - around dust and/or mite hazards. - around chemicals.   KEY RELATIONSHIPS Internal:                         All Resort Employees   External:                       Hotel Guest/ Visitors, Police Department, Fire Department, Ambulance, Vendors and contractors.   ESSENTIAL JOB FUNCTIONS - Monitor and maintain cleanliness, sanitation and organization of assigned work areas. - Maintain complete knowledge of: - Daily house count, VIPs in-house, arrivals/departures. - Scheduled group activities and locations within hotel. - All resort facilities and services. - Hours of operation of each outlet. - All equipment and services available for guests at the Pool facility and beach. - All safety and sanitation regulations for Pool facility and beach. - Fire and emergency plans - Department rules of conduct - Facility layout - Monitor all guest activity in assigned work area; be alert to any sign of trouble.  Ensure safety of guests and enforcement of pool rules/beach precautions according to department standards. - Monitor beach warning signs and change according to weather conditions. - Utilize first aid and lifesaving procedures when situations demand such. - Remove trash and debris from all work areas and Pool facility. - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Sweep, wash down, mop and clean the pool deck; use squeegee to dry decks. - Clean, vacuum and brush the Jacuzzi and pool; check filters and ensure proper working order. - Take pool/Jacuzzi chemical readings at scheduled times; add designated chemicals. - Resolve guest complaints, ensuring guest satisfaction. - Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately. - Obtain clean towels from Laundry and transport to Pool/Beach; roll and stack towels. - Check supply and equipment levels; report shortages to Supervisor. - Greet guests; acknowledge guests. - Distribute and retrieve towels for guests.  Collect dirty towels left on chairs and in pool/beach areas. - Report any unauthorized persons in the Pool/Beach areas to the supervisor. - Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - - be vigilant for all safety/security issues, correct and/or report all issues immediately. - Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. - Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.   SECONDARY JOB FUNCTIONS Follow maintenance program and cleaning schedule.Document pertinent information on Officer/ Dispatch Log.Document maintenance needs on work orders and submit to Security Dispatch Office/Supervisor.

JOB OVERVIEW: Responsible for ensuring positive and friendly guest relations. Provide relaxation and muscular and biomechanical stress reduction for all guests.    REPORTS TO:   Spa Director     WORK ENVIRONMENT: Spa and Salon areas. Job involves working: - Under variable temperature conditions (or extreme heat or cold). - Under variable noise levels. - Outdoors/indoors. - Around fumes and/or odor hazards. - Around dust and/or mite hazards. - Around chemicals.   KEY RELATIONSHIPS: Internal: Staff in Nalu Kinetic Spa, Housekeeping - Laundry, Housekeeping, Security, Guest Services and Property Operations.   External:   Hotel guests/visitors, Nalu Kinetic Spa guests.   ESSENTIAL JOB FUNCTIONS   - Perform various types of massage treatments as offered at Spa Luana. - Begins and ends treatments on time. - Proficiency in all components of massage, i.e., anatomy and physiology. - Prepare and maintain treatment area supplies daily. - Ensure the privacy of each guest. - Follow proper modesty techniques including draping and covering. - On-time attendance and ability to work uninterrupted is required. - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Maintain complete knowledge of correct maintenance and use of equipment.  - Use equipment only as intended. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Monitor and maintain cleanliness, sanitation and organization of assigned work areas. - Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise. - Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor. - Be familiar with all hotel/spa packages, promotions, prices and rates. - Perform opening procedures. - Inventory products. - Greet guests. - Verify medical releases from guests with applicable medical conditions. - Conduct appointments according to guest’s comfort and desire.  - Follow massage sequence. - Promote and sell massage and body products. - Follow dirty linen procedures. - Handle emergency procedures. - Close station. - Check out with Supervisor. - Serve our guests.     SECONDARY JOB FUNCTIONS   Attend all departmental team meetings as requested. Attend product knowledge training as required. Work cooperatively with other departments. Keep standard in cleanliness of massage rooms and general spa area.  Respond to requests made by the Principal Massage Therapist, Spa Director, Rooms Director and General manager.  Document maintenance needs on work orders and submit to Supervisor.

We are looking for a highly motivated individuals to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.  If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

We are looking for a highly motivated individuals to join our Guest Services team as a Valet Parking Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Valet Parking Attendant assists with the opening of car doors as they arrive to the hotel/resort and unloading of guest’s luggage as needed.  They will serve as source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The Valet Parking Attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will park and retrieve guests’ cars as needed - You will assist guests in securing other forms of transportation as needed - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".

Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.   REPORTS TO:  Director of Safety and Security and/or Shift Supervisor.     WORK ENVIRONMENT: All areas of Hotel and surrounding property. Job involves working: - under variable temperature conditions (or extreme heat or cold). - under variable noise levels. - outdoors/indoors. - around fumes and/or odor hazards. - around dust and/or mite hazards. - around chemicals.   KEY RELATIONSHIPS: Internal:  All Hotel Employees.   External:   Hotel Guests/Visitors, Police Department, Fire Department, Vendors and contractors.

We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!

We are looking for a highly motivated, customer focused Restaurant Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation

We are looking for someone passionate about the culinary arts to join our Culinary team.  This individual must be creative, motivated, and passionate about growing their talents in the kitchen!    Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.    The Cooks assists the culinary leadership team in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining.    If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!

The Nail Technician performs professional nail, hand and foot treatments. They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish. They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.

REPORTS TO:                 Spa Director   WORK ENVIRONMENT: Nalu Spa office, front desk, salon   Job involves working: under variable temperature conditions (or extreme heat or cold). under variable noise levels. outdoors/indoors. around fumes and/or odor hazards. around dust and/or mite hazards. around chemicals.   KEY RELATIONSHIPS: Internal:                           Employees in Nalu Spa, Fitness Center   External:                          Hotel guests and visitors     DUTIES AND RESPONSIBILITIES: - Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service. - Provide consistent professional hair treatments in accordance with spa protocols and accepted certification practices. - Be flexible with your schedule, supporting the needs of the spa. - Properly care for equipment and use proper amounts of product to assist with cost controls. - Have complete knowledge and understanding of all services and products while educating and training guests in these areas. - Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures. - Perform prep work and properly clean and restock work area as required. - Communicate to management any and all occurrences involving staff or guests in the spa or salon that require attention. - Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. - Handle guest’s questions and concerns professionally and courteously. - Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction. - Possess ability to work without direct supervision. - Maintain a positive attitude and contribute toward a quality work environment. - Regularly attend, participate in and support training and staff meetings for the spa. - Assist in all areas of spa operation as requested by management.   POSITION REQUIREMENTS: -  Must have enthusiasm and possess excellent customer service skills. -  Enjoy working with people and possess a friendly and outgoing personality. -  Excellent communication and listening skills, as well as basic computer knowledge. -  Must be a team player.   EDUCATION AND EXPERIENCE REQUIREMENTS: - Must hold and maintain a Hawaii cosmetology/hair dresser license - Minimum of 2 years experience     PHYSICAL ABILITIES:   Essential:   Exert physical effort in transporting up to (50 pounds). Endure various physical movements throughout the work areas. Reach three feet. Remain in a sitting position and/or an upright or a stationary position for more than 6 hours per day. Satisfactorily communicate with guests, management, and co-workers to their understanding.     STANDARD SPECIFICATIONS   Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.   A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.   This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

We are looking for a highly motivated individuals to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.  If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. - If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel - You will be escorting and orienting the guest to the front desk for check-in. - Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. - You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. - Assist lobby attendant in keeping entrance area clean and organized - "Be the difference" with all guest and employees and do more than just “the norm".  

Prepares and garnishes cold meats, fish, and poultry dishes; prepares appetizers, hors d'oeuvres, relishes, and salad dressings; may prepare cold sauces, pickles, meat jellies and meat stuffing's. Assists in the supervision and training of and works with Pantry workers. 

We are looking for a highly motivated, and customer focused to join our team as a Food and Beverage Attendant!  This role is responsible for assisting guests at our food and beverage outlet with taking orders, preparing beverages and food items, selling items over the counter and simply engaging with guests.  This person will be need be detail oriented, great communication skills and will work with the Point-of-Sale system regularly.  They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.   If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!    Your role: - Maintain a great relationship with all guests and members of the team - Be a master of the POS system - Be highly organized to maintain control and timeliness in closing out all guest checks - Maintain a cash bank - Be willing to jump in where needed to assist in delivering top service levels - Responsible for the knowledge and promotion of all menus and items offered - Responsible for maintaining stock- all shelves are stocked, pantry is stocked, and prepared for each shift. - Responsible for keeping area clean and stocked. FOH and BOH inventory - Ascertains guest satisfaction; in the event of dissatisfaction, is a creative problem solver - Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. - Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.

We are looking for individuals with great attention to detail to join our kitchen team as a Steward. The ideal candidate has a strong work ethic and tremendous attention to detail, in the care they take in maintaining the cleanliness of the hotel’s kitchen areas.  This role truly is part of the “Heart of the House” and provides key services for culinary and food service teams so they can provide great service to our guests.  Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.

Under direction, works on a wide range of duties/tasks to assist in maintaining Resort and Golf Course as required.     ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.    -Weeding Golf Course  -Cut holes and Move Ball Markers  -Edging Bunkers, Cart Paths, Sprinklers, Signage, and Yardage Markers  -Rake Bunkers  -Pick up trash, leaves, branches, and other debris as needed  Basic knowledge of plants or willingness to learn.

REPORTS TO: Head Steward/Sous Chef.   SUPERVISES:   WORK ENVIRONMENT: Buffet Restaurant, Kitchen/Stewarding service areas. Job involves working: - under variable temperature conditions (or extreme heat or cold). - under variable noise levels. - outdoors/indoors. - around fumes and/or odor hazards. - around dust and/or mite hazards. - around chemicals.   KEY RELATIONSHIPS: Internal:  Employees in Restaurants, Beverage, Culinary  - Stewarding, F&B Cashiers, Housekeeping, Guest Services - Front Desk, Guest Services - Concierge and Guest Services - PBX.   External: Hotel Guests and Visitors.   ESSENTIAL JOB FUNCTIONS Set up all food items on the restaurant and banquet Buffet attractively following specifications.  Keep replenished throughout the meal service ensuring quality products are always available for the guest.Be familiar with all buffet menu items to respond to guest inquiries accurately.Inform the appropriate departments of any shortages before the items run out.Communicate any assistance needed during busy periods to the Sous Chef to ensure optimum service to guests.Breakdown Buffet line and work station Return all food items to the proper storage areas. Wrap cover label and date all items being put away. Clean up and wipe down buffet areas. Return all unused and clean utensils and equipment to the specified locations. Operate the dish washing machine and wash wares as assigned. Assist banquet chef with planting up of hot meals. Stack plated meals in hot cars and transport to Banquet function area. Retrieve designated amounts of bread and rolls, butter, dressing, cold appetizers, and desserts and other food item form the kitchen and transport to Banquet service area. Clean spills in Kitchen and work areas immediately. Adhere to all Health Department, sanitation and safety regulations as required by Turtle Bay Resort Management. Maintain complete and correct maintenance and use of equipment.  Use equipment only as intended. Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property -  be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.   SECONDARY JOB FUNCTIONS Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests.Assist in cashiering procedures where time demand exists.Take, record and relay messages in accordance with standards.Complete storeroom requisitions as assigned.Obtain cigars/cigarettes when requested by guests.Follow maintenance program and cleaning schedule.Legibly document maintenance needs on work orders and submit to Manager.Attend menu and wine tasting as scheduled.   STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.   A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.   This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor.

REPORTS TO: Head Steward/Sous Chef.   SUPERVISES:   WORK ENVIRONMENT: Buffet Restaurant, Kitchen/Stewarding service areas. Job involves working: - under variable temperature conditions (or extreme heat or cold). - under variable noise levels. - outdoors/indoors. - around fumes and/or odor hazards. - around dust and/or mite hazards. - around chemicals.   KEY RELATIONSHIPS: Internal:  Employees in Restaurants, Beverage, Culinary  - Stewarding, F&B Cashiers, Housekeeping, Guest Services - Front Desk, Guest Services - Concierge and Guest Services - PBX.   External: Hotel Guests and Visitors.   ESSENTIAL JOB FUNCTIONS Set up all food items on the restaurant and banquet Buffet attractively following specifications.  Keep replenished throughout the meal service ensuring quality products are always available for the guest.Be familiar with all buffet menu items to respond to guest inquiries accurately.Inform the appropriate departments of any shortages before the items run out.Communicate any assistance needed during busy periods to the Sous Chef to ensure optimum service to guests.Breakdown Buffet line and work station Return all food items to the proper storage areas. Wrap cover label and date all items being put away. Clean up and wipe down buffet areas. Return all unused and clean utensils and equipment to the specified locations. Operate the dish washing machine and wash wares as assigned. Assist banquet chef with planting up of hot meals. Stack plated meals in hot cars and transport to Banquet function area. Retrieve designated amounts of bread and rolls, butter, dressing, cold appetizers, and desserts and other food item form the kitchen and transport to Banquet service area. Clean spills in Kitchen and work areas immediately. Adhere to all Health Department, sanitation and safety regulations as required by Turtle Bay Resort Management. Maintain complete and correct maintenance and use of equipment.  Use equipment only as intended. Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property -  be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.   SECONDARY JOB FUNCTIONS Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests.Assist in cashiering procedures where time demand exists.Take, record and relay messages in accordance with standards.Complete storeroom requisitions as assigned.Obtain cigars/cigarettes when requested by guests.Follow maintenance program and cleaning schedule.Legibly document maintenance needs on work orders and submit to Manager.Attend menu and wine tasting as scheduled.   STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.   A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.   This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor.

REPORTS TO: Head Steward/Sous Chef.   SUPERVISES:   WORK ENVIRONMENT: Buffet Restaurant, Kitchen/Stewarding service areas. Job involves working: - under variable temperature conditions (or extreme heat or cold). - under variable noise levels. - outdoors/indoors. - around fumes and/or odor hazards. - around dust and/or mite hazards. - around chemicals.   KEY RELATIONSHIPS: Internal:  Employees in Restaurants, Beverage, Culinary  - Stewarding, F&B Cashiers, Housekeeping, Guest Services - Front Desk, Guest Services - Concierge and Guest Services - PBX.   External: Hotel Guests and Visitors.   ESSENTIAL JOB FUNCTIONS Set up all food items on the restaurant and banquet Buffet attractively following specifications.  Keep replenished throughout the meal service ensuring quality products are always available for the guest.Be familiar with all buffet menu items to respond to guest inquiries accurately.Inform the appropriate departments of any shortages before the items run out.Communicate any assistance needed during busy periods to the Sous Chef to ensure optimum service to guests.Breakdown Buffet line and work station Return all food items to the proper storage areas. Wrap cover label and date all items being put away. Clean up and wipe down buffet areas. Return all unused and clean utensils and equipment to the specified locations. Operate the dish washing machine and wash wares as assigned. Assist banquet chef with planting up of hot meals. Stack plated meals in hot cars and transport to Banquet function area. Retrieve designated amounts of bread and rolls, butter, dressing, cold appetizers, and desserts and other food item form the kitchen and transport to Banquet service area. Clean spills in Kitchen and work areas immediately. Adhere to all Health Department, sanitation and safety regulations as required by Turtle Bay Resort Management. Maintain complete and correct maintenance and use of equipment.  Use equipment only as intended. Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property -  be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.   SECONDARY JOB FUNCTIONS Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests.Assist in cashiering procedures where time demand exists.Take, record and relay messages in accordance with standards.Complete storeroom requisitions as assigned.Obtain cigars/cigarettes when requested by guests.Follow maintenance program and cleaning schedule.Legibly document maintenance needs on work orders and submit to Manager.Attend menu and wine tasting as scheduled.   STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.   A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.   This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor.

We are looking for a leader and someone passionate about the culinary arts to join our Culinary team as a Sous Chef.  This individual must have extensive experience working in a high-volume professional kitchen and be a college graduate in the culinary arts.  This individual must be creative, motivated, and a passionate hands-on leader in the kitchen!  Successful candidates for this role will have a proven track record of work with creative menus which reflect seasonal availability based on the concept of the restaurant, responds in a professional and courteous manner to guests and team, and enjoys being a teacher of the culinary arts supporting their team both personally and professionally.    The Sous Chef will assist with planning and execution of the daily production, preparation, and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable competitive quality products.   If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills, the skills of your team and grow a career, then we want you!   Your Role: - You will attract, retain, and motivate the best culinary talent - You will act in the absence of the executive chef to complete the daily ordering using the current par levels for all outlets, employee cafeteria and banquets. - You may be required to perform any function within the culinary department (cook, steward etc) - You will conduct daily walk throughs of the kitchen, make recommendations for corrections, repairs, cleanliness concerns and improvements if needed. - You will conduct daily meetings with the team to ensure their preparation, communicating all pertinent information - You will attend weekly F&B meetings, BEO meetings, leadership meetings, monthly safety meeting and represent the culinary team - You will be the example that the culinary team follows - You will manage the finances of the department, analyze, and control costs and manage the budget to achieve a profitable operation - You will have thorough knowledge of food allergens and handles any guest with food allergies with a high sense of urgency - You will work with the culinary team to ensure prep sheets are updated and being properly used daily - You will guide the nightly cleaning of all kitchen areas, follow up with pm stewarding crew to ensure dish area is clean and organized for the following days service - You will assist the Executive Chef in the creation, costing, and implementation of (seasonal) menus and special menus

This is a Conference Services and Catering Manager Position.  Individual would be responsible for the management of all aspects and functions of the Catering and Conference Services department in accordance with hotel standards. Coordinates logistical arrangements and details and acts as liaison between hotel and clients. Coordinators all levels of catering and group bookings.   REPORTS TO:         Director of Sales and Events   WORK ENVIRONMENT: Catering and Conference Services offices, Banquet meeting rooms/any Hotel location designated for a group function or event, service areas of Hotel. Job involves working: - under variable temperature conditions (or extreme heat or cold). - under variable noise levels. - outdoors/indoors. - around fumes and/or odor hazards. - around dust and/or mite hazards. – asthma/allergies - around chemicals.   KEY RELATIONSHIPS: Internal: All Hotel Departments not limited to Culinary & Stewarding, Housekeeping, Guest Services-Front Desk, Finance, Sales, and Marketing, Purchasing, Property Operations, Safety and Security, Administrative Offices, Banquet employees, F&B Outlets, Spa Luana, Tennis, Golf, Stables   External:    Hotel guests/visitors, Trade show/Exposition Company Set-up Personnel, Suppliers and Clientele.   ESSENTIAL JOB FUNCTIONS - Maintains complete knowledge of and comply with all hotel and departmental policies/service procedures/standards. - Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day. - Maintains positive guest and employee relations at all times. - Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. - Resolves guest complaints, ensuring guest satisfaction. - Maintains complete knowledge of: - Daily scheduled group functions, times, locations, amount of people and specified requirements. - Location of all Hotel function space and names of rooms. - Understand all styles of meeting and Banquet room settings. - Correct maintenance and use of office equipment software systems and the safety guidelines.   DETAILED RESPONSIBILITIES - Reviews all group program profiles and group meeting requirements and organizes such into chronological order.   - Program Management - Manage entire program from contract turn-over from Sales team finalizing all program details, guest room block, expected attendance, final billing, and any other relevant details - Evaluate client needs, conduct research, and makes recommendations in order to assist clients in establishing requirements for banquet and convention space needs - Coordinate meeting or function space design with the Banquet Manager and Special Events - Produce menu and event proposals based on the specific needs of the clients in order to ensure the profitability of each event - Rent and coordinate with outside vendors to ensure proper planning and execution of events (audio visual equipment, flowers, dance floors, tables, chairs) - Answers banquet/catering phone, schedules appointments for clients to inspect function site, receives confirmed contracts/deposits, prepare Banquet Event Order forms, and maintain client/event files - Ability to analyze client needs and negotiate pricing. - Ability to work under time pressures and extensive hours. - Ability to prioritize and organize workload to ensure deadline is met and works under time constraints. - Ability to access and accurately input information using a moderately complex computer system. - Function as liaison with internal hotel operations areas - Responsible for managing monthly program forecasts and expenses - Ensures billing is correct before sent to client and Accounting Team - Completes follow up correspondence to clients and vendors as needed - Skill to communicate information clearly and effectively in person, in writing, and on the phone with a variety of people including staff, faculty, students, parents and vendors     - Banquet Event Orders & Resume - Produce proposals and contract agreements for any new stand-alone catering events or business meetings or in-conjunction business that may materialize after the original contract - Interface with all stakeholders and corporate clients to ensure satisfactory services are being provided - Creates Banquet Event Orders outlining daily set-up requirements according to departmental procedures and attach respective diagrams (prepare diagrams as needed). - Assigns banquet/meeting rooms set ups based on needs of clients, i.e., schoolroom, etc. - Monitors in house group activity, aiding as needed, such as organizing exhibit set up, promotional, community events, etc. - Develops client menus as well as organizes all other arrangements as they relate to social and corporate events.  - Contracts outsourced services and manages the individual contracts and billing to client and vendor.   - Function Space and Setup - Manager inspects the preset scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up rectify any deficiencies with respective departments. - Inspects final set-ups 1 hour prior to function to ensure setup is in alignment with client agreement before scheduled client walk through. - Meets group coordinator prior to function throughout event, make introduction and ensure that all arrangements are agreeable. - Coordinates group's requests for additions/changes to scheduled arrangements according to standards. promptly Communicates with relevant departments to ensure proper servicing of accounts.   - Communication Expectations - Responds and sells to all telephone and walk-in inquires. Keeps abreast of all local organizations and their meeting plans. - Answers phones within 3 rings, using correct salutations and telephone etiquette. - Conducts planning site inspections and supports Sales as needed for Sales Sites - Contacts client and maintain effective communication throughout planning and while on site to ensure successful completion of program. - Communicates with Sales and Reservations, Guest Services-Front Office, in order to coordinate and monitor guest room blocks and special reservation needs.  - Attends, and often leads, weekly Banquet Event Order and resume meetings to review group information with all operational departments. - Monitors 30-60-90-day guest room blocks per client contract and ensure attrition classes are upheld. - EDM and Banquet Director/Manager to collaborate on objectives.   - Finance & Revenue - Negotiate and execute vendor agreements obtaining best possible pricing and concessions utilizing existing Master Service Agreements (when available - Prepare and submit for approval any purchase orders and invoices to be paid in the month for the month of services. - All Final BEOs and Banquet Checks to be reviewed by EDM - All group and catering files are reviewed before being turned over to accounting for final billing. - Resolve all discrepancies with Finance. Organizes all banquet event order information according to standards. - All changes contain complete and accurate information and distributed prior to final billing deadline - Assists department with special projects and promotional, community or staff events. - Plans and conducts pre- and post-convention meetings with clients and respective departments. - Prepares and presents weekly, monthly, and annual revenue reports as required.   SECONDARY JOB FUNCTIONS - Attend designated meetings. - Assists banquet staff in room set up, as necessary. - Guide administrative staff in distribution of written materials. - Effectively deal with guests and Employees (some of whom sill require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information) concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to manage a large staff and apply basic supervisory skills to plan, organize and direct employees. - Considerable skill in composing professional documents to effectively correspond with clients, in-house departments and third parties. - Ability to grasp, lift and/or carry, otherwise move goods weighing 20 lbs. Ability to work flexible schedules based on the needs of the customer and business demands, as well as being able to work the duration of the shift traveling throughout the hotel or remaining stationary for long periods of time. Ability to use various office equipment, including, but not limited to, typewriters, calculators, photocopier, and facsimile machines. Perform rotational MOD shifts - Serve our guests. Serve the other Turtle Bay Resort employees who serve our guests. - Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. - Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. - Always put the team objectives ahead of your personal agenda. - Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. - Present yourself properly in the workplace at all times. - Other duties as requested by Director of Sales and Events