The responsibility of the Accounting Clerk is to execute and carry out the duties of General Cashier and to cross train for other duties within the accounting office.   - The main function of this position will be to execute and carry out the duties of General Cashier. - Duties of General Cashier but are not limited to: - Ensure that daily deposits are completed and balanced in a timely basis, that casher due backs are reconciled and returned to cashier and that a regular count of cashiers’ banks is conducted.   - Report and follow up on all casher overages and shortages. - Maintain correct bank levels at all times. - Maintain ongoing audits of cashier banks and ensure copies of bank contracts are on file and accurate. - Maintain house bank spreadsheets to verify the information on file is correct and accurate. - Must have general accounting knowledge and be able to confidently assist staff in other departments with training on proper accounting procedures. - Cross train for accounts receivable and income audit. - Assist with month end procedures and balance sheet reconciliations as assigned. - Confidently assist external guests with questions or provide receipts after check-out. - Fulfill all duties as assigned by the Director of Finance and Accounting Manager. - Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality International while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. - Attend and participate in monthly department and company meetings. - Follow safety procedures to ensure a safe working environment. - Provide assistance in other job classifications as determined necessary by immediate supervisor.  

Responsible for the maintenance and repair of all building systems. Including cleaning, painting, plumbing, mechanical and carpentry repairs   ESSENTIAL FUNCTIONS - Perform all duties in a professional manner and in accordance with company policies. - Flexibility to work a varied schedule due to business levels and industry demand. - Follow all safety procedures to ensure a safe working environment. - Give clear and concise directions to various locations in the resort. - Always provide excellent customer service to our guests. - Must be well groomed, with nametag on while working on the property. - Must be polite, always display a helpful attitude, greet guests when encountered, show appreciation to the guest for being at the resort, show willingness to always help guests and employees. - Identifies problems with equipment, initiate work orders, and complete all necessary repairs relating to their job expertise. - Performs preventive maintenance and maintains mechanical logs in an organized manner. - Resolves guest problems and handles all guest requests. - Complete the duty rounds checklists and corrects noted problems. - Willing to be cross trained in all aspects of the department. - Carry out department policies and procedures. - Initiate and maintain effective communication with other employees. - Report and follow up on maintenance deficiencies. - Complete any reasonable task assigned by supervisor.   Works in all areas of the property, both inside and outside in possible inclement weather. Must be able to work at various heights on ladders, roofs, etc.  

Ensure total guest satisfaction in Stillwaters through effective communication skills and efficient anticipation of guest requirements.   - Perform all duties in a professional manner and in accordance with company policies. - Flexibility to work a varied schedule due to business levels and industry demand. - Follow all safety procedures to ensure a safe working environment. - Maintain uniform and grooming standards as outlined in employee handbook and departmental training. - Open and close according to posted Restaurant hours. - Offer a sincere “Welcome” and “Thank You” to every guest - Knowledge of the floor plan for each meal period-where each group will be seated, with appropriate group signage in each area. - Knowledge of menu cycles, menu cycle grid, and kiosk food labels. - Knowledge of forms used at the hostess stand (sign-in sheet, seating chart, daily restaurant count sheets, etc.). - Remain in the front entrance area of the Restaurant to ensure all guests are greeted and seated properly and promptly. - Exercise efficient, friendly communication with guests in the Restaurant and on the telephone. - Visit all tables in restaurant to ensure proper service is being given to all guests. - Anticipates guests needs to ensure meeting or exceeding their expectations. - Support all staff during scheduled shifts, helping out where needed. - Ensure proper attainment and recording of all Restaurant reservations and customer counts. - Understand Micros procedures (voids, reports, etc.) - Keep greeter stand neat and organized - Maintain quality and stock of menus and wine lists. - Utilize daily event sheets, function sheets, flash sheets, and daily change logs to help staff and guests. - Be knowledgeable of all services offered hotel wide - Attend meetings as required. - Full understanding of all job descriptions of restaurant and In-Room Dining. - Provide assistance in other job classifications as determined necessary by immediate supervisor.  

The Resort Room Attendant will clean, restock, and maintain the resort rooms, as assigned.   The cleanliness of each guestroom should exceed guest expectations.       ESSENTIAL FUNCTIONS OF THE POSITION - Carries out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. - Follows safety procedures to ensure a safe working environment. - Follows all cleaning and sanitizing procedures, including those outlined in the “Housekeeping Rooms Checklist” Revised May 5, 2020, wear approved Personal Protective Equipment and dispose of it in the designated trash container. - Knocks and announces self before entering room; returns later if rooms are occupied. - Thoroughly cleans the assigned number of guest Rooms efficiently on a daily basis. Must be able to clean all assigned rooms per eight-hour shift. - Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements. - Neatly makes beds and stocks towels, washcloths, and hand towels according to policies. - Cleans tubs, floors, walls, and vanity and disinfects bathroom and kitchenette or coffee-preparation areas according to resort polices. - Wipes surfaces in room and cleans mirrors. - Vacuums floors and removes trash. - Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided resort checklist and policy. - Ensures room meets hotel standards with a final walkaround. - Takes found items to designated lost and found area if guest has checked out. - Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed. - Completes maintenance request forms for all items in disrepair or damaged. - Reports all missing items and lost and found items immediately. - Alerts Housekeeping Manager and/or Supervisor of any suspicious people or activity in any guest areas. - Reads department message board before the start of every shift. - Keeps Maid’s closet and laundry cart stocked, clean and organized. - Maintains uniform and grooming standards as outlined in employee handbook. - Maintains scheduling flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week). - Works flexible hours (including, evenings, weekends, holidays and extended 8-hour days). - Performs other related duties as assigned.   LAST STATEMENT:  Provides assistance in other job classification as determined necessary by immediate superior.    

EDUCATION, EXPERIENCE AND SKILLS REQUIRED Ability to stoop, bend, twist with frequency.  Be able to communicate effectively, complete logbooks, various departmental forms, and communicate with guests.  Ability to work varied hours, including holidays and weekends.  Knowledge of cleaning.  Be able to work independently.

Provide customer service to guests with check in and check out while being knowledgeable of resort operations to be as informative as possible with our guests about our amenities and services offered. - Greet guest at the front desk and assist with check in and check out using the computer. - Answer guest inquiries in a friendly and helpful manner, directs guests to the appropriate locations. - Provide friendly and courteous telephone manners to guests and co-workers. - Maintain knowledge about functions going on inside the hotel and information that may need to be passed along to guests. - Enter messages and wake-up calls onto guest accounts that were not directed to the operator. - Accurately answer reservation calls and look at future availability during reservations off-hours. - Adjust errors and correct discrepancies on guest accounts. - Take actions to handle a complaint or concern of a guest. Involve Supervisor or Manager when appropriate. - The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons. - Follow safety procedures to ensure a safe working environment. - Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality International while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. - Assesses and offers creative suggestions and recommendations to all guest requests. - Maintain accuracy of bank by daily computations; understand completely all functions and responsibilities of daily bank counts and bank drops. - Maintaining all standards as outlined in employee handbook, uniform and grooming standards. - Know property layout and directs guests by utilizing daily event sheets, meeting plans and CEOs, or other documents of reference materials. - Review and understand daily event sheets, meeting plans, and CEOs in order to properly and knowledgeably respond to any guest or co-worker requests, questions, or concerns. - Obtain comment cards for 30% of the daily departures. - Arranges luggage, valet, & shuttle assistance in Guest Service Agents’ absence.   LAST STATEMENT:  Provide assistance in other job classification as determined necessary by immediate superior.

To provide consistent, proper bartending service in accordance with Stonewall Resort’s entire beverage service standards. - Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality. While maintaining the following our five core values, integrity, trust, honesty, collaboration, and fun. - Maintaining uniformed grooming standards as outlined in the employee handbook. - Responsible for set-up and presentation of bar area to include cutting fruit, pulling down bottles, filling ice bins and putting away requisitions. - Have complete knowledge of the master beverage list. Ensure proper presentation of each beverage is served - Responsible for proper collection of all sales. - Maintain accuracy of back by daily computations; understand completely all functions and responsibilities of daily bank counts and bank drops. - Ensure that liquor laws and liquor rules of the State of WV and Stonewall Resort. - Memorize and practice AAA Four Diamond Standards with every shift. - Knows property layout and directs guests by utilizing daily event sheets, function sheets, or other documents, or reference materials. - Attend meetings as required - Review and understand daily event sheets, and function sheets in order to properly and knowledgeably respond to any guest or co-worker requests, questions, or concerns. - Follow safety procedures and policies to ensure a safe working environment. The flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week).

To provide aggressive, hospitable service to our guests in accordance with all of The Stonewall Resort’s food service standards. - Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. - Follow safety procedures to ensure a safe working environment. - Perform all duties in a professional manner and in accordance with company policies. - Flexibility to work a varied schedule due to business levels and industry demand. - Follow all safety procedures to ensure a safe working environment. - Maintain uniform & grooming standards as outlined in employee handbook & departmental training. - Assist in having dining area ready for service five minutes prior to the start of a meal period. - Clear table after guests’ departure. - Prepare and set table in preparation of guests. - Always practice the service communication skills-ensuring Four Diamond Service. - Full knowledge on telephone answering, recording reservations, and providing guests with general information (direction, menu questions, hours of operation, etc). - To be able to operate and understand the Micros System. - Responsible for accuracy of all guest checks in the way of payment, billing and CMP counts. - Ensure knowledge and practice of Stonewall and state liquor guidelines and laws. - Job knowledge of Hostess, Server, and In-Room Dining functions. - To be knowledgeable with all services with the hotel. - Ensure that the highest degree of sanitation in regards to food handling is adhered to at all times. - Ensure a clean, safe, and orderly work area. - Attend meetings as required. - Provide assistance in other job classifications as determined necessary by immediate supervisor.

The Food Runner is responsible for assembling and delivering orders to the restaurant/pool/patio area. - Read order tickets and assemble the order in the kitchen area. - Deliver food items to the guests in the Restaurant, Pool Side and Patio - Clean and bus tables at the conclusion of the meal. Return dining items to the kitchen area. - Keep the Restaurant, Pool and Patio area clean of trays, cups, etc.   MARGINAL FUNCTIONS: - Respond to any reasonable task as assigned by supervisor or manager. - Help out in other areas of food and beverage as needed. - Stocking shelves and reach-ins with product essential to department operation. - Cleaning and organizing the work area.   ENVIRONMENT: Well lit, climate controlled area. Moderate to frequent exposure to loud noise levels. Some odors from food preparation and/or cleaning products.

The Accounting Manager is responsible for the general oversight of the accounting office, adhering to the company’s Internal Control Standards and objectives.  The Accounting Manager will assist the Director of Finance in preparing the timely and accurate financial reports, according to the guidelines of Generally Accepted Accounting Principles and the company policies and procedures. Coordinate the preparation and completion of the monthly balance sheet reconciliations, ensuring a high level of accuracy and integrity.  Specific accounting functions for oversight include those of Accounts Payable, Accounts Receivable, Payroll Processing, General Cashier, Night Audit, and Income Audit.    ESSENTIAL FUNCTIONS:  - Ensures daily revenue upload is posted into the back-office accounting software system, reviewingPMS/POS reports and adjustments for correctness; verify ledgers are balanced and credit cards were transmitted. - Completion of the Daily Revenue report out of back-office software in a timely manner and distributed to the management team; communicate with managers regarding any questions or concerns. - To handle all accounting responsibilities for payroll processing, to include, but not limited to, review of time punch errors, prior pay period adjustments, garnishment processing, verification of payroll direct deposits issued, pay period journal entries and month end accruals. - Assist with month-end and year-end processes, completing journal entries, maintaining the monthly closing schedule and assisting staff with any assigned journal entries while keeping in compliance with the deadline for completion as set by the corporate office. Assist with the monthly Bank Statement Reconciliations for the three main operating accounts and compile, review, and complete the monthly Balance Sheet reconciliations to be reviewed by Director of Finance. - Prepare tax and informational returns as assigned, including 8027 returns, personal property tax returns, and monthly sales & occupancy tax returns. - Coach and engage with accounting staff, offer assistance with any accounting issues, maintain cross-training schedule, review with staff any daily/weekly resort committee meetings and special events, ensuring departmental participation as needed. - Back-up for Accounts Receivable, General Cashier and Accounts Payable when needed during staff PTO and absences. - Coordinate training programs for new staff. - Update and renew any required licenses or permits for resort, including liquor license, retail wine license, music licenses, vehicle & boat registrations, and outfitter and guide license. - Assist with preparing schedules and information required by external auditors. - Assist with any guest calls and chargeback inquiries as necessary. - As a leader, participate in resort and department employee activities, for example, Culture Committee employee activities, fundraisers, and community events. - Assist with the analysis and review of any procedures in the resort that might require adjustments in order to maximize revenue or minimize write-offs; for example, coordinate with Front Desk Manager & Marketing Director on testing of new room packages. - Update Skills Training Outlines/Standard Operating Procedures and checklists when needed. - Maintain filing of monthly Journal Entries and Balance Sheet Reconciliations. - Ensure timely rotation of records and proper record retention. - Special projects as assigned by Director of Finance.  

The Break Attendant is responsible for the set up, maintenance and tear down of all coffee break kiosks.    

Provide support in the responsibility of managing and maintaining the quality of the DMPE database, coordinating booking information and reports.  Provide additional assistance as directed by the Director of Sales and Marketing. ESSENTIAL FUNCTIONS: I.     DATA COORDINATION - Manages the database on an ongoing basis to meet the business requirements of the property, the ability to reflect and track unique property characteristics, and to support company-wide database standards, working directly with the Director of Sales & Marketing and the Sales and Marketing Team. - Monitors and audits booking entry performed by sales, catering, and conference planning staff to ensure quality and accuracy; generates and monitors daily booking transaction reports to keep abreast of group business on the books. - If property is not interfaced with front office system, communicates group room block requests and revisions to the Reservations Department for entry in the front office system; ensures on-going verification and reconciliation of room blocks between Reservations and Sales on a regular basis. (See Delphi Database Management for properties that have integrated or will be integrating the Delphi Maestro interface) - Ensures accurate updating of group room pickups and transient reservations, if any, into the database; monitors transient allocations established in the marketing plan and budget. - Executes Benchmark established procedures for tracking and monitoring tentative business and reporting lost, cancelled and turndown business. - Works closely with Benchmark’s Database Manager to monitor and audit the database of accounts, contacts, profiles, leads and activities to ensure that users adhere to minimum database standards.  - Works with Benchmark’s Database Manager to monitor and manage property’s data quality by running regular queries, as well as queries for market research and direct mailings as directed by Director of Sales and Marketing - Works closely with database users and Benchmark’s Manager, Marketing Enterprise Services and Database Manager to promote and maintain database quality in all areas of the system, to ensure consistent use and consistent reporting.  Maintains access levels for all New and Retired system users. Assists users property wide for all trouble shooting log-in and access level questions. - Distribution of inbound group electronic leads from meeting broker and assigns to the appropriate sales manager.  Daily filtering from various lead channels (meeting broker, CVENT, TBR Website)  Catering lead assistance with inbound lead filtering, calls and messages for wedding/social leads.    - Maintains and updates plan values in Delphi MPE, to include: Transient Protect, Group Room Budget (Rooms and Rates), and Minimum Acceptable Rate (MAR) and Sales Goals by Sales Manager.  - Maintains quarterly updates and data entry into the Benchmark Sales Incentive Plan (INNCENTIVIZE). - Coordinates the application of Word merge forms and provides support to sales, catering and conference planning administrative staff to ensure efficient utilization of merge documents. II.    SALES & MARKETING REPORTS - Prepares and distributes daily, weekly, monthly and quarterly sales and marketing reports to sales staff, directors, owners and the Home Office including: - Group rooms bookings pace, bookings pattern summary, sales production, sales manager bookings activity, STAR lead generation, and lost business. - Owner presentation reports. - Produces reports and graphs for and coordinates property’s annual Marketing Plan. - Coordination and formulation of custom reports for various marketing, forecasting and operational purposes. - Reports as requested by the Director of Sales and Marketing or Director of Sales, or other departments. - Maintains folders for and master copies of Pace, Sales Production, STAR Lead reports. III.   DATABASE MANAGEMENT - Works closely with IT staff and vendors to trouble shoot database problems, to determine if it is user error, program functionality, or hardware functionality. - Assists in evaluating software and database requirements, limitations and functionality and reports enhancement needs to Benchmark’s Manager, Marketing Enterprise Services. - Trains and supports new employees on the database application, monitors Computer-based Training, and follows up with training on Benchmark standards, implements new database features, standards and procedures on an ongoing basis, working closely with all sales, catering and conference planning users.  - Helps ensure that there is at least one fully trained backup to the Marketing Information Coordinator position at all times. - Communicates regularly with Benchmark’s Manager, Marketing Enterprise Services and Database Manager regarding database issues, changes, questions, and updates, and reports new database users for addition or users for deletion to the Delphi Help Desk. - Keeps all system manuals and standard operating procedures up-to-date; contributes to the ongoing formulation of training and standard operating procedure manuals. Delphi Database Management - Crystal Reports and Market Vision replaced with SSRS (SQL Server Reporting Services) reporting tool.  - Learn how to use Complex Report Writing Tools - Help users to access and understand new reporting guidelines. - Delphi Maestro Interface - Daily audits of interface - Daily troubleshooting of non-linked business - Monitoring and clean-up of Pick-up information that is sent from Maestro to Delphi - Daily monitoring of Data Integrity of information sent from Delphi to Maestro Assistant to DOSM - VIP Reservation Coordination (amenities, special arrangements) - Expense Report preparation - Sales and customer meeting coordination - Meeting note taking and preparation of documents to be shared - Assist DOSM in organizing, preparing, and formatting Annual Sales and Marketing Plan - Creation of reports (excel, word, power point) and documents as needed. - Quarterly Incentive Calculation (Group Sales, Catering Sales and Leisure Sales) with the system INNCENTIVIZE - Assist DOSM in organizing Sales and Marketing Team Meetings and Team Building Outings (including activity and meal reservations) IV.   OTHER RESPONSIBILTIES - Participates in Benchmark’s Marketing Information Coordinators Forum, promoting ongoing communication among the group and sharing skills, ideas and solutions company-wide. - Works closely with Benchmark’s Manager, Marketing Enterprise Services or Database Manager as needed to implement special company-wide projects and procedures. - Fosters ongoing communication and good relationships with key vendor technicians and in-house and home office IT staff to ensure the most efficient and effective database support. - Monitor and update Resort website inquiries and content as needed. (frequently) - Monitor social media sites providing responses, updates and content as needed. (frequently) - Manage and maintain client email database and work closely with key vendor technicians in this regard. (frequently) - Provide Administrative Support to Sales Team as needed. (occasionally) - Other responsibilities as directed by the Director of Sales & Marketing. QUALIFICATIONS:  EDUCATION, KNOWLEDGE, TRAINING AND WORK EXPERIENCE - College degree preferred - High school diploma required.  - Knowledge of a hotel structure and how all departments interact. - A good understanding of Sales and Conference Planning procedures. - Proficient in Computer use. - Expert knowledge of Delphi Enterprise 9.4, Market Vision and Crystal Report Writer version 8.5. - Skilled at working with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook. - Must be able to analyze data and communicate effectively with peers and superiors in a positive manner. - Ability to listen, speak and write English to ascertain and respond to vendor’s needs. EXPECTATIONS: - Maintain a professional demeanor at all times and maintain work area in a professional, orderly manner. - Present a positive company image through all phases of public and/or customer interaction. - Interface positively with other departments, offering assistance when needed. - ENVIRONMENT: - Carpeted and hard floor, desk, mobile desk chair, well-lit office with good ventilation.

-       Licensed Massage Therapist. - Knowledge of Aromatherapy and Reflexology - Strong Customer Service Skills - Professional   - Experience with body wraps and scrubs. - Dependable and Responsible - Knowledge of a basic facial service - ESSENTIAL FUNCTIONS: - Massage therapists performs massage and/or body treatments as scheduled - Knowledge of all Body -Line Products and treatments - Retail  of all Body - Line products if necessary - Help in maintenance of back bar for all massage product - Will perform additional duties as requested - Cleaning work area throughout the day. - Restocking product that has been used. - Taking care of linens at the end of shift. - Maintain Continuing Education Credits - Appearance must be that of a 4 Diamond spa -

Carries out the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and teamwork atmosphere as per our five core values, integrity, trust, honesty, collaboration, and fun. Reports to every shift on time and in full uniform. Maintains a fully stocked and clean Pantry for kitchen staff at all times. Ensures that the highest degree of sanitation in regards to food handling is adhered to at all times. Utilizes all work time (including down time) effectively.  Work pace should always equal business levels. Functions responsibly in a team orientated atmosphere. Ability to work a flexibility to work a varied schedule due to business levels and industry demand (resort is open seven days a week). Shift closure to include cleaning sanitizing and restocking. Follow safety procedures to ensure a safe working environment. Attend meetings as required.  Delivers paper and beverage products from kitchen out to the appropriate coffee pantries within restaurant(s)Checks supplies in pantry areas and restocks items to ensure a sufficient supply throughout the shift.Must be able to assist in product inventory and orderingMaintain pantry areas in clean and orderly manner.Attention to details and fast-efficient service is required.Displays a positive and enthusiastic approach to all assignments.Ability to lift, bend and carry up to 50 lbs. Know and execute all food handling procedures. The general management and duties of the Food Pantry. Providing a clean, safe and efficient operation of the Food Pantry. Maintaining standards of operating procedures. Management of documents and paperwork, including food inventory and food log sheets. Preparing and submitting daily/weekly reports for supplies necessary for operations. Keeping accurate records of the amount of food coming in and out each month. Providing training to new hires, ensuring safety, efficiency and effective communication at all times. Providing timely communication to all Stonewall Resort staff. Additional projects assigned by the supervisor. LAST STATEMENT: Provide assistance in other job classifications as determined necessary by immediate superior. EDUCATION, EXPERIENCE AND SKILLS REQUIRED Entry level position.  Good people and organizational skills.  Able to work independently, as well as with others.

To produce accurate quantities of food, following the recipes and philosophies of Stonewall Resort. Following production sheets to ensure efficient ordering of food and accurate production.  Use products to their full potential, minimizing waste and using proper food rotation principles. Inventory par stocks and order appropriate quantities of food for upcoming business. Oversee all production pertaining to shift on duty. Communicates effectively with peers and supervisors. Flexibility in dealing with business levels and front of house. Use products to their full potential, minimizing waste. Comply with all sanitation standards and health department regulations as outlined in training manual. To be trained the policies and procedures of Steritech. To be train in the proper use of chemicals in the kitchen. Must be at station in uniform ready to work at the time shift starts. Must comply with grooming standards as outline in Hourly Employee Handbook and training manual for kitchen employees, hair must be restrained and there is no jewelry allowed. Must wear proper uniform as provided by Stonewall Resort. at all times.  Must wear black, non-skid type shoes provided by you. Must leave work area clean and sanitized at end of each shift. Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality Group while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Follow safety procedures to ensure a safe working environment. Provide assistance in other job classification as determined necessary by immediate superior. EDUCATION, EXPERIENCE AND SKILLS REQUIRED Must be skilled in the preparation of vegetables, meats and fish.  Must have knowledge of buffet preparations; line cooking, soups and sauces.  Position requires ability to perform basic supervisory skills and must comply with qualifications and essential functions for Cook II position.