Targeted recruitment for Sports Performance
We are seeking a highly qualified Director of Finance to join our dynamic team. As the Director of Finance, you will play a pivotal role in overseeing and managing all financial aspects of our hotel operations.
This Executive Level position will oversee all aspects of the Finance/Accounting Department in a centralized environment. The Director of Finance will report to the General Manager and VP of Finance. Will act as a mentor and be very involved with the day-to-day operations of the hotel and the department.
Responsibilities
- Effectively manage and communicate cash flow related issues, as required to management and ownership.
- Coordinate the completion of all forecasts and budgets as required, with the full and active participation of Executive Team and department managers.
- Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives.
- Ensure that all balance sheet accounts are reconciled on a timely basis.
- Develop and implement financial strategies, policies, and procedures to ensure the effective management and control of financial resources.
- Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, assets, master keys, payroll, and records.
- Direct and/or prepare all financial reports in accordance with the company’s requirements meeting various due dates and deadlines.
- Conduct regular financial analysis and provide insights on revenue generation, cost control, and profitability enhancement.
- Collaborate with department heads to identify and implement cost-saving initiatives without compromising quality and guest satisfaction.
- Maintain strong relationships with external stakeholders, including auditors, banks, and financial institutions.
- Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.
Saddlebrook is looking for Tennis Professionals to join their International Sports program! We’ve made a name for ourselves as a legendary Tampa Bay tennis resort, equally suited to training professional tennis players, avid tennis enthusiasts and the beginning player seeking Tampa tennis lessons. We trace our tennis roots back to 1986 when the Tampa Tennis Academy was acquired from the legendary tennis coach Harry Hopman. Today’s Harry Hopman Academy at Saddlebrook Resort sets the standard for the best adult and junior tennis experiences in the world.
Responsibilities include: instructing team, group and private lessons, and stringing racquets as needed. Must be able to teach lessons and clinics for all age groups and level of skill. Will work with the Director of Tennis in planning and coordinating of instructional programs, lesson plans and clinics.
Searching for reliable and productive housekeeping team member to join the Saddlebrook family.
Responsibilities
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
- Adhere to cleaning procedures and instructions for use of cleaning agents.
- Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
- Push and pull vacuum throughout entire room and empty trash.
- Replenish amenities, linens, and supplies in guest room.
- Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
We're looking for a qualified, motivated Housekeeping Inspector.
The Housekeeping Inspector will supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain Pyramid Hotel Groups high standards of cleanliness.
Responsibilities:
- Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
- Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Insure all jobs are completed within the shift.
- Take requested inventories of furniture, fixtures, equipment and supplies, etc. Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
- Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department. Expedite special guest requests, such as extra towels, blankets or pillows.
- Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.
- Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
- Respond to guest questions. Provide guest assistance, directions, and information as requested.
- Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
- Other duties as assigned such as assisting Room Attendants with cleanings.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Responsibilities
- open availability
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
security dispatcher coordinates communication between work or security crews and customers. They dispatch emergency workers or security officers to the location of a call
Responsibilities
- Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
- Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
- Watch for suspicious persons entering, exiting, or loitering around building. Promote safe work practices.
- Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
- In the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
- Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Responsibilities
- Monitor servers and busperson adherence to all service standards.
- Supervise service of guests, being watchful of signals from guests in need of service.
- Assist manager to establish and monitor sidework duty completion.
- Maintain bank to HEI Hotels and Resorts standards.
- Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
- Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
- Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
- Communicate daily with restaurant manager with regard to special events, house counts, etc.
- Assist restaurant manager in conducting menu classes and taste panels.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.
The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.
If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
Your Role:
- You will develop your knowledge and skills in various cooking procedures and methods (grill, sauté and fry)
- You will have the opportunity to experience using knives and various kitchen equipment
- You will reach and recreate recipes
- You will be consistent on all food preparation
- You will learn how to minimize food waste through cross utilization
- You will have the opportunity to work with a world class culinary team
- You will create workstations with all needed ingredients and cooking equipment
- You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)
- You will keep a sanitized and orderly environment in the kitchen
- You will ensure all food and other items are stored properly
- You will be responsible for the quality of ingredients
We are looking for 2 Engineering apprentices! This is the perfet opportunity for someone that wants to broaden your general maintenance knowledge!
1 apprentice should have experience in carpentry
1 apprentice should have some plumbing experience
The following are specific contributions that must be developed during the training program in order to successfully complete the program with or without reasonable accommodation:
- Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard.
- Perform preventative maintenance assignments on a scheduled basis (e.g., ""room care"").
- Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement.
- Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment.
- Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs.
- Maintain the building exterior and ""curb appeal"" (e.g., snow removal, lawn care, painting, gardening).
- Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed.
- Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction.
- Exposure to extreme temperatures.
- Operation of heavy machinery.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Assist with the planning and managing of the kitchen as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. The ideal candidate for this role will have both culinary and management experience.
A kitchen steward is an individual who typically assists cooking teams in industrial or commercial cooking environments. They maintain the cleanliness of cooking stations, equipment, tools, floors and general surfaces.
As the Managing Director of a complex resort, you will be responsible for overseeing the overall operations, strategy, and growth of the resort. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.
Key Responsibilities:
Strategic Leadership:
- Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability.
- Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
- Set long-term goals and objectives for the resort and work towards achieving them.
Operations Management:
- Oversee all operational departments including front office, housekeeping, food and beverage, spa, recreational facilities, and more.
- Ensure smooth day-to-day operations by implementing efficient processes and procedures.
- Monitor service quality to maintain the highest standards of guest satisfaction.
Financial Management:
- Create and manage the resort's budget, allocating resources appropriately to various departments.
- Monitor financial performance, analyze variances, and implement corrective actions as needed.
- Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Guest Experience:
- Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
- Address guest concerns and feedback promptly, striving for continuous improvement.
- Implement initiatives to enhance guest satisfaction and loyalty.
Team Leadership:
- Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
- Provide guidance, mentoring, and development opportunities to team members.
- Encourage teamwork and open communication across all departments.
Facilities Management:
- Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas.
- Implement sustainability initiatives to minimize the resort's environmental impact.
Regulatory Compliance:
- Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.
- Maintain health and safety standards for guests and staff.
We are seeking a Sous Chef who will be responsible for assisting in the operations of the kitchen. This includes coordinating the activities of the line cooks and overseeing food production operations to ensure that quality standards are maintained for the restaurant and banquets.
We're looking for an experienced IT Manager.
The IT Manager:
- Is responsible for coordinating general maintenance, revisions, enhancements, troubleshooting and problem resolution of PCs, PC Networks, Telephone Systems and related Software.
- Coordinates resolution of technical systems problems by personally solving the problem, or when necessary, arranging for resolution through outside sources.
- Researches costs of new systems; proceeds with purchases following prescribed purchasing procedures.
- Maintains a listing of PCs and related equipment by location for use in negotiation of service contracts.
- Coordinates proper disposal of old equipment.
- Sets up e-mail accounts for new managers.
- Ensures adherence to corporate IT policies and procedures.
The Director of Operations assists the General Manager in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Pyramid and franchise standards. Operation of the hotel will be within the framework of approved annual budget, annual marketing plan, annual capital expenditure plan, annual wage plan, and always within the framework of all Company policies and procedures.
Direct, supervise and maximize the efforts of the Housekeeping Department in order to ensure compliance with all standards of customer satisfaction, cleanliness, safety, productivity and efficiency as set by the hotel.
Essential Job Functions
- To know and carry out policies and procedures as set forth by the hotel
- Support and assist the Housekeeping Director, step in to the role during the absence of Director
- To effectively communicate within the Housekeeping Department.
- Always be in proper uniform and comply with grooming standards.
- Maintain complete knowledge of equipment and facilities.
- Communicate positively with guests and employees, both verbally and in writing,
- Assist in training employees within the department specific to hotel standards.
- Attend and assist in the conducting of department meetings and obtain and disseminate pertinent information.
- Assist in ensuring all areas of the property are clean according to hotel standards. This must include, but not limited to, guest rooms, public spaces, outdoor areas, offices, etc.
- Assist in management of continuous and progressive general clean program for all guest units and areas of the property.
- Assist in maintaining a comprehensive carpet and floor maintenance program.
- Assist in ensuring all Laundry Operations, in-house or outside contracts are performed according to the hotel standards.
- Assist in the comprehensive program to generate work orders for the Engineering Department.
- Assist in the comprehensive program to generate purchase orders for the Accounting Department.
- Assist in performing all administrative duties for the department including, but not limited to, budget control, scheduling, purchasing of supplies, hiring, performance appraisals, etc.
- Monitor guest service ratings and direct efforts to maintain proper standards.
- Apply all coaching and counseling techniques in accordance with hotels progressive disciplinary policy.
- Ensure department employees wear proper designated uniforms at all times, while adhering to the resorts grooming standards.
- Responsible for all MSDS records and labeling, sharp containers and other OSHA requirements within department.
- Assist in the interviewing and hiring of staff.
- Utilization of outside vendors including contract labor.
- Adhere to all Health Department, sanitation and safety regulations.
- Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
- Maintain effective communication and interaction with all departments and employees of the property and provide assistance to contribute to the best overall performance of the housekeeping department and hotel.
- Maintain production quotas.
- Inspect units to ensure all standards of cleanliness and maintenance is satisfactory on a regular basis.
- Clean units as required.
- Assist with inspections of units and any work assignments,
- Promote aggressive hospitality service among all members of the department.
- Performs other duties as assigned, requested or deemed necessary by management.
SUMMARY
Manage the Food and Beverage outlets operation of large resort. Complete with 95,000 square feet of meeting space, three-meal restaurant. Deliver expected results in the areas of customer service, associate satisfaction
RESPONSIBILITIES
� Attains food and beverage sales goals by executing marketing strategies and controlling costs.
� Prepares market plan by developing strategies to increase market share. Analyses sales, reviews competitive surveys and develops new plan.
� Executes market plan by implementing agreed upon strategies. Utilizes effective management practices in order to set goals, develop strategies, evaluate results and adjust strategies as required.
� Insures that menu engineering supports marketing goals by selecting menu items and recommending prices based on competition and market trends.
� Maintains marketing and merchandising standards of operations.
� Achieves profitability goals for restaurants, bars, catering and room service while providing the guest with quality service.
� Develops the food and beverage budget by reviewing the department head recommendations and trends, preparing a budget package and presenting the completed budget to the VP/Managing Director.
� Implements the approved budget. Monitors revenues and costs on a daily basis and takes corrective action where necessary.
� Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.
� Insures that each department is run in accordance with the food and beverage standards of operations.
� Maintains control of food, beverage and supply costs and inventory by adhering to standards for purchasing and inventory control.
The Director of Outlets also insures that department training goals are executed on an on-going basis
� Insures that management employees utilize �train the trainer� skills while conducting training programs.
� Monitors training and follow-up to ensure that all employees received training on and on-going basis.
� Insures the management employees receive training.
The Director of Outlets also achieves catering goals by ensuring that marketing and sales strategies are executed in order to maximize sales and that customer service standards are adhered to:
� Maximizes catering sales by ensuring that catering sales personnel utilize direct selling, verbal merchandising and up selling techniques.
As our Assistant Director of Finance you will assume the role of a detail-oriented, professional, well-balanced financial overseer who will be responsible for assisting the Director of Finance in handling the timeliness and accuracy of all daily, weekly, monthly, and annual financial information.